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Summary of reviewsHotel Bristol in Zermatt stands out as a prime choice for travelers, offering a harmonious blend of convenience and comfort in a stunning alpine setting. Its central location provides easy access to key attractions, shopping, dining, ski lifts and public transportation, all while offering breathtaking views of the Matterhorn. The peaceful atmosphere and serene surroundings make it an ideal retreat, particularly for winter sports enthusiasts due to its proximity to ski lifts and buses.
Guests consistently praise the exceptional breakfast experience, which features a diverse and high-quality buffet with fresh fruits, various breads, meats, eggs and homemade baked goods, accompanied by freshly made crepes, eggs and waffles. The breakfast room's cleanliness and modern decor, along with friendly service, further enhance the delightful morning atmosphere.
The hotel’s dining experience is also well-regarded, particularly during the warmer seasons when a five-course evening meal is offered. Despite the restaurant being unavailable in winter, nearby dining options ensure guests have a variety of choices. The bar area remains welcoming year-round, providing small dishes and fondue for a cozy evening meal.
Accommodations at Hotel Bristol are noted for their cleanliness, modern design and coziness. Rooms are spacious and well-appointed, often featuring balconies with stunning mountain views. Modern amenities like USB ports and kitchenware, along with super clean bathrooms, ensure a comfortable stay. Family rooms are particularly spacious and suitable for larger groups.
The hotel's impeccable cleanliness extends throughout the property, from the entrance to the spa, which guests describe as clean and modern. The well-maintained wellness area, featuring saunas, steam rooms and jacuzzis, offers a rejuvenating experience after a day of exploration.
Hotel Bristol’s staff receives high commendations for their friendliness, professionalism and helpfulness. The reception team is particularly noted for their warm welcomes and useful local tips, contributing to an overall positive guest experience. The efficient and free WiFi, despite occasional connectivity issues, generally adds to the guests' convenience.
Families find Hotel Bristol particularly accommodating with its family-friendly amenities, such as a children’s playroom and family-oriented spa rules. The hotel’s complimentary shuttle service adds to the comfort and ease of traveling with children.
For ski enthusiasts, the hotel offers direct access to the slopes and excellent ski facilities, including a ski shop with discounts, ski storage and ski boot rooms. The proximity to ski lifts and gondolas makes it a top choice for a seamless ski holiday experience.
The local nightlife scene around the hotel provides a moderate and enjoyable variety of options with numerous bars, dance halls and clubs within walking distance. The hotel's own late-night bar offers a convenient spot for guests to unwind.
Finally, the beds at Hotel Bristol are frequently praised for their exceptional comfort with many guests highlighting the quality of the mattresses, pillows and blankets. The combination of cozy beds and stunning views contributes to a restful and memorable stay.
Overall, Hotel Bristol receives high marks across various categories, making it a highly recommended choice for travelers seeking a picturesque, comfortable and well-located lodging experience in Zermatt. Show more
Read review summaries for all categories
Categories
Hotel with Spa
Offers spa and wellness facilities. It provides luxury features like hot tubs and thermal pools.
Dog Friendly Hotel
Hotel Bristol is a popular choice for those seeking pet-friendly accommodations. The hotel offers a comfortable and convenient stay. It is well-regarded by guests traveling with pets.
3-Star Hotel
This hotel stands out with its comprehensive amenities, including a bar, and a restaurant. Its central location provides easy access to Zermatt's attractions, offering convenience and comfort for travelers.
Hotel near Ski Resorts
Hotel for Honeymoon
Family Friendly Hotel
Hotel near Nightlife Spots
Room Types
Single Room with Mountain ViewThis room has a balcony and offers views of the Mischabel Mountain Range. Room amenities include a bathroom with shower or bath, a phone, a radio, satellite TV, a safe and a minibar. Free WiFi is provided as well.
Double Room with Matterhorn ViewThese rooms offering panoramic views of the Matterhorn Mountain from the balcony. Room amenities include a bathroom with shower or bath, a phone, a radio, satellite TV, a safe and a minibar. Free WiFi is provided as well.
Triple Room with Mountain ViewSpacious room offering views of the Mischabel Mountain Range from the balcony. Room amenities include a bathroom with shower or bath, a phone, a radio, satellite TV, a safe and a minibar. Free WiFi is provided as well.
Quadruple Room with Mountain ViewSpacious room offering views of the Mischabel Mountain Range from the balcony. Room amenities include a bathroom with shower or bath, a phone, a radio, satellite TV, a safe and a minibar. Free WiFi is provided as well.
Single Room with Grandlit and Mountain ViewThis single room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with mountain views. The unit offers 1 bed.
Double Room with Mountain ViewThis double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony with mountain views. The unit has 1 bed.
Superior Double Room with Mountain ViewThe spacious double room offers soundproof walls, a minibar, a balcony with mountain views as well as a private bathroom featuring a bath. The unit offers 1 bed.
Superior Double Room with Matterhorn viewThe spacious double room provides soundproof walls, a minibar, a balcony with mountain views as well as a private bathroom featuring a bath. The unit offers 2 beds.
Deluxe Double Room with Matterhorn viewThe spacious double room features soundproof walls, a minibar, a balcony with mountain views as well as a private bathroom boasting a bath or a shower. The unit has 1 bed.
Triple Room with Matterhorn viewThe spacious triple room features soundproof walls, a minibar, a balcony with mountain views as well as a private bathroom boasting a bath or a shower. The unit has 2 beds.
Guest Reviews
9.0
Excellent
Location
Hotel Bristol in Zermatt boasts a prime location characterized by its proximity to many key attractions and conveniences. It sits centrally within the town, providing easy access to main streets, shopping and dining areas. Guests appreciate the stunning views of the Matterhorn with many reviews highlighting the hotel's position right by the landmark bridge and offering spectacular mountain vistas.
The hotel is within walking distance to most necessities, including the train station, ski lifts and bus stops, making it convenient for travelers looking to explore Zermatt and its surroundings. Some guests found the distance from the train station somewhat lengthy, particularly when carrying luggage. However, the free shuttle service mitigates this minor inconvenience, enhancing overall accessibility.
Many visitors emphasize the peaceful atmosphere the slightly off-center location offers, balancing the convenience of central positioning with serene, quieter surroundings. The nearness to the ski buses and the ski lifts makes it an attractive option for winter sports enthusiasts.
In essence, Hotel Bristol's exceptional location combines the charm of central Zermatt with breathtaking views and convenient access, making it a top choice for travelers seeking a picturesque and accessible lodging experience in the heart of this scenic Swiss town.
Breakfast
Hotel Bristol offers an exceptional breakfast experience, consistently praised in guest reviews. The breakfast buffet is highly appreciated for its diverse and extensive selection with many options to suit different tastes. Guests particularly commend the quality and variety, mentioning fresh fruits, various breads, meats, eggs and homemade baked goods. The presence of stations for freshly made crepes, eggs and waffles is a notable highlight that enhances the breakfast experience.
Breakfast is described as delicious and satisfying with some referring to it as one of the best they've had. The generous portions and the wide range of menu items ensure that everyone finds something to enjoy. The service is also frequently mentioned positively with friendly and helpful staff adding to the pleasant morning atmosphere.
The breakfast room itself is noted for its cleanliness and modern decor, contributing to an enjoyable dining experience. Guests appreciate special touches like soft background music and the option for gluten-free choices. Overall, the breakfast at Hotel Bristol stands out for its high quality, variety and attention to detail, making it a memorable part of the stay for many visitors.
Dinner
Hotel Bristol offers a commendable dining experience for its guests, according to numerous reviews. The restaurant on the first floor is said to be very popular among visitors and the bar area is noted for being particularly welcoming. However, it's worth noting that the restaurant is not available over the winter season, limiting dining options to bar snacks during this period. Nonetheless, those who choose to dine at the bar can enjoy small dishes and fondue, creating a cozy atmosphere for evening relaxation.
For breakfast, guests have highlighted a variety of satisfying options that contribute to a pleasant start to the day. While the absence of a full dinner service during winter might be a drawback, the hotel's vicinity to numerous restaurants ensures guests still have plenty of dining choices. In warmer seasons, the hotel offers a delightful five-course evening meal that changes daily, offering excellent cuisine and good value.
Additionally, guests have praised the hotel's half-board option, mentioning the high quality of the food provided. Nearby, the famous lamb restaurant, Chez Marteau, provides an excellent alternative dining experience right next door. Overall, despite some seasonal limitations, Hotel Bristol manages to maintain a strong reputation for its culinary offerings, making it a favorable choice for both breakfast and dinner.
Rooms
Situated in a picturesque location, Hotel Bristol offers a variety of rooms with most of them boasting stunning views of the Matterhorn. Guests consistently praise the rooms for their cleanliness, modern design and coziness. Many reviews highlight the spaciousness of the rooms, even noting upgrades to larger or more luxurious accommodations. Balconies add an extra touch, allowing guests to enjoy the breathtaking mountain views right from their rooms.
The rooms, although described by some as small, are well-appointed and comfortable with modern amenities such as USB charging ports and kitchenware including microwaves, plates and glasses. The bathrooms, while sometimes noted as small, are also described as super clean and well-maintained. The presence of amenities like large showers and bathrobes adds to the comfort.
Family accommodations are particularly well-acknowledged, being spacious and well-suited for multiple guests. The decor, a mix of modern and cozy elements, enhances the overall aesthetic appeal of the hotel.
Additionally, the hotel's atmosphere is described as cozy and pleasant, contributing to an all-round comfortable stay. Complementing the accommodation experience is an excellent breakfast service, which many guests mentioned positively. Efficient Wi-Fi and a serene environment further ensure a hassle-free and relaxing stay.
Though the hotel is a bit far from the train station, the good location makes up for it by providing easy access to nearby attractions. Overall, Hotel Bristol's clean, well-equipped rooms with beautiful views and warm service offer a delightful stay in the heart of a stunning mountain landscape.
Beds
Hotel Bristol garners overwhelmingly positive reviews when it comes to the comfort of its beds. Numerous guests have highlighted the comfort of the mattresses, pillows and blankets, frequently describing the beds as super comfortable, cozy and unusually comfortable. The single beds are noted for being wide with good support, while the larger beds are consistently praised for being comfortable and even allowing for mesmerizing views of the Matterhorn right from the bed.
Guests often comment on the overall quality of the beds with many stating that they are very comfortable or comfy, contributing greatly to a restful stay. The rooms often feature not just comfortable beds but also additional furnishings like sofa beds, which add to the room's functionality. Cleanliness and welcoming touches are also noted with beds making a particularly positive impression.
Despite the overwhelmingly positive feedback, a few guests did find the beds too small or too hard for their liking. However, these comments are few and far between when compared to the abundance of compliments about comfort and coziness. Overall, Hotel Bristol seems to prioritize the comfort of its guests with high-quality beds that consistently receive high marks.
Cleanliness
Hotel Bristol stands out prominently for its impeccable cleanliness, receiving consistent praise across various reviews. Guests frequently highlighted the spotless state of the rooms with many using phrases like “very clean,” “absolutely spotless,” and “impeccably clean.” The overall property, from the entrance to the spa and wellness areas, also received commendations for being well-maintained and tidy.
Modern facilities complement the high standards of cleanliness with guests noting the clean and contemporary design throughout the hotel. Rooms, whether standard or with balconies, were often described as comfortable, well-appointed and bright.
The hotel’s housekeeping service appears diligent, ensuring that every surface remains spotless and the bathrooms are consistently super clean. Guests appreciated not only the cleanliness of individual spaces but also the overall well-kept atmosphere throughout the establishment.
Additionally, the hotel’s friendly and accommodating staff adds to the welcoming environment, ensuring guests have a pleasant stay. Excellent breakfast offerings further enhance the experience, making Hotel Bristol a highly recommended choice for travelers seeking a clean and modern accommodation option.
Staff
Hotel Bristol is widely praised for its exceptional staff, often described as friendly, helpful and professional. Reviews consistently highlight the efficient and polite reception team, noting their attentiveness and warm welcomes. The cleaning staff, particularly Ms. Basina, are also commended for their courteous service.
Guests have experienced high levels of hospitality and service with staff members always available to assist and provide useful tips about the area. The team’s knowledge of Zermatt and willingness to share information is appreciated by visitors. The staff's ability to communicate effectively in English is another commonly noted positive point.
Despite an occasional comment on a less-than-ideal experience during breakfast service or check-out, the overwhelming majority of reviews emphasize the kindness, accommodation and professionalism of the staff. Descriptions like fantastic service and exemplary customer service are common, highlighting the positive impact the staff has on the overall guest experience at Hotel Bristol. Overall, the staff's friendliness and dedication are key factors contributing to guests' positive stays.
Wi-Fi
The WiFi experience at Hotel Bristol has garnered a mix of reactions from guests. On a positive note, many guests appreciated the efficient and high-speed internet available throughout the property, often highlighting the free access as an added benefit. For some, the room WiFi was both good and reliable, making their stay convenient. However, there were also notable instances where guests experienced issues. Some reported unstable connections and low intensity in certain rooms with the internet being slow or the connection dropping frequently. Despite these occasional hiccups, the high-speed, free WiFi generally stood out as a valued feature of the hotel.
Spa
Hotel Bristol's spa has garnered significant praise from guests for its exceptional facilities and ambiance. Visitors frequently highlight the beautifully appointed relaxation areas, luxurious and modern wellness spaces and the extensive range of spa services available. The wellness area is described as clean, well-maintained and very up-to-date, offering a variety of saunas, steam rooms and jacuzzis that many found particularly rejuvenating after long days of exploration.
The modern spa facilities, although not expansive, are deemed more than adequate, providing a comfortable and relaxing environment. Guests appreciate the well-tended and thoughtfully designed spaces, noting the zen-like quality of the relaxation rooms. The sauna, in particular, has received numerous commendations for its excellent condition and relaxing ambiance.
Overall, Hotel Bristol's spa is lauded for its fantastic and modern amenities, making it a standout feature that significantly enhances the guest experience. The attention to detail in maintaining the cleanliness and the quality of the wellness facilities contributes to a highly satisfying and tranquil stay.
Family
Located amidst the picturesque views of the Swiss Alps, Hotel Bristol offers an enchanting experience for families. This lovely family-run establishment blends traditional Swiss hospitality with a warm, family-oriented atmosphere. Perfect for young children, the hotel provides ample space for kids to play, including a children’s playroom and a children’s room that boasts stunning views of the Matterhorn.
The staff at Hotel Bristol are renowned for their accommodating and friendly demeanor, making families feel immediately at home. They offer great service, a welcoming atmosphere and a family-friendly approach that ensures every member of the family, including the dog, is well-cared for. Complimentary pickup and drop-off services are incredibly convenient for families with children, adding an extra layer of comfort to the stay.
One of the hotel’s highlights is its adherence to family-friendly spa rules, allowing children to enjoy the spa space as well. With a great location and a family-oriented atmosphere, Hotel Bristol proves to be a delightful retreat for families seeking a warm and accommodating haven in the Swiss tradition.
Ski
Hotel Bristol is a fantastic choice for ski enthusiasts, offering direct access to the slopes and a ski-in, ski-out experience. Its prime location close to ski lifts and gondolas makes hitting the powder hassle-free. Guests appreciate the convenience of a ski shop next door, providing a 20% discount, along with nearby ski rental stores and a free bus service to them. The hotel features excellent ski facilities, including ample ski storage, ski boot rooms and lockers, making it easy to keep gear organized and accessible.
The hotel's location is ideal with a bus stop for skiing right in front and an après-ski bar next door for unwinding after a day on the slopes. Visitors find the ski room particularly convenient, serving as a perfect support hub for their skiing adventures. Many reviews highlight the proximity to ski stations, lifts and slopes, underscoring Hotel Bristol as a top-notch choice for a perfect ski holiday.
Nightlife
Hotel Bristol is conveniently located near a variety of nightlife options that cater to different tastes and preferences. Guests have remarked on the proximity of numerous bars, dance halls and clubs, all within walking distance. For those who enjoy dancing, there are several venues nearby that promise an entertaining night out. The nightlife scene around the hotel is described as moderate, offering good options without being overwhelmingly busy. Additionally, the hotel itself features a late-night bar, providing a convenient spot for guests to unwind with a drink after exploring the local nightlife. Overall, the locale boasts wonderful nightlife and beer, making it an attractive choice for those looking to enjoy what the city has to offer after dark.
3 Star
Hotel Bristol, located in Zermatt, earns praise for its spacious rooms and clean accommodations. Guests appreciate the new rooms and standard three-star amenities, describing the hotel as clean and well-maintained. The hotel performance often exceeds expectations with many reviewers noting it operates at a four-star level despite being rated as a three-star hotel. Visitors highlight that it offers a 3-star hotel experience with 4-star comfort, making it an excellent value for money. As one of the best hotels in Zermatt for its price, Hotel Bristol provides an affordable yet quality stay. Everything about the hotel has been positively noted, making it a commendable choice for travelers seeking good value in Zermatt.
Honeymoon
Hotel Bristol offers a delightful experience for honeymooners, highlighted by its romantic setting and captivating views. The decoration is intentionally romantic, creating an inviting atmosphere for couples celebrating their special occasion. Guests frequently praise the stunning and romantic views of the Matterhorn, which can be enjoyed from various vantage points within the hotel. The beautiful vistas of the iconic mountain contribute greatly to the memorable and romantic ambiance, making Hotel Bristol a superb choice for a honeymoon stay.
Dog Friendly
Hotel Bristol is recognized for its accommodating and pet-friendly atmosphere. Guests frequently commend the staff for their welcoming attitude towards pets, noting that their dogs were treated with great care. The hotel accepts various pets, including cats and demonstrates particular attentiveness to different breeds such as beagles and small dogs. The hotel's dog policy is praised for allowing guests to bring their pets without any issues, ensuring a hassle-free experience. Overall, Hotel Bristol is described as a very dog-friendly establishment, making it a comfortable choice for those traveling with their furry companions.
No, Hotel Bristol doesn't have any pool.
Yes, a spa is available at Hotel Bristol.
Yes, Hotel Bristol welcomes dogs.
No, parking facilities aren't available at Hotel Bristol.