Hotel Astoria

Zermatt 46.01874100, 7.74889100 , Steinmattstrasse 32 (Show on Map)
8.7
Very Good


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Summary of reviewsHotel Astoria is a charming accommodation situated in the heart of Zermatt, praised for its prime location and stunning views of the Matterhorn. Guests revel in the convenience of being within walking distance to the train station, bus stops, ski lifts, and the town's attractions, shops, and restaurants. The hotel's strategic location is a major draw for travelers seeking easy access to explore Zermatt.

The hotel offers a delightful breakfast experience, with a wide array of fresh and delicious options that often exceed guest expectations. Visitors enjoy a hearty buffet featuring scrambled eggs, bacon, smoked salmon, and pastries, complemented by excellent coffee. Special occasions are marked with thoughtful touches like champagne, and the attentive, friendly staff contribute significantly to the enjoyment of the meal. Packed lunchboxes are available for early risers or those checking out early, ensuring guests don't miss out.

The spacious and clean rooms at Hotel Astoria receive frequent praise, with balconies offering breathtaking views of the Matterhorn. Rooms are comfortable, bright, and well-appointed, with small refrigerators and kettles adding convenience. While some furnishings may have a traditional style, they are clean and contribute to the hotel's classic Swiss chalet ambiance. The rooms above the bar remain peaceful, enhancing the restful experience.

Guests consistently commend the hotel for its exceptional cleanliness. The premises and rooms are spotlessly clean, with regular bedding and towel changes. Hotel Astoria maintains a serene atmosphere, especially appealing during quieter mid-seasons. The spa facilities add to the hotel's charm, providing a modern and rejuvenating escape with excellent amenities, including saunas and steam baths.

The staff at Hotel Astoria are celebrated for their warmth, attentiveness, and professionalism, ensuring a comfortable and enjoyable stay. They are particularly noted for their kindness and flexibility, with Claudine at reception and Mark, the owner, receiving special mentions for their exceptional hospitality.

WiFi generally works well in many areas, though some guests have reported weak signals in certain rooms. The spa is highly appreciated for its modern facilities, though a few noted an extra cost for sauna usage. Shifting to the bedding, guests find the beds comfortable and cozy, contributing to an overall restful experience despite varied preferences in mattress firmness.

Overall, Hotel Astoria offers a relaxing retreat with a quintessential Swiss experience, blending convenience, comfort, cleanliness, delightful breakfast, and a welcoming staff, making it a compelling choice for travelers visiting Zermatt.
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Hotel with Free Wi-Fi
Hotel Astoria offers free Wi-Fi, allowing guests to stay connected. The provision of internet connectivity caters to the needs of modern travelers.

Hotel near Ski Resorts

Hotel for Honeymoon

Hotel with Spa

Dog Friendly Hotel

Hotel near Nightlife Spots

Small Hotel

3-Star Hotel

Room Types
Junior Suite Maximum capacity for this junior suite is 4 adults.

Double Room Most rooms have a balcony offering views of the mountain scenery. They feature seating area, a satellite TV, a radio, a safe and a minibar.

Economy Double Room This room is right above the bar. There might be noise and music until late at night.

Economy Junior Suite This suite is right above the bar. There might be noise and music until late at night. Please note that the room rate is based on 2 guests. Maximum occupancy is 4 guests (see Hotel Policies).

Small Single Room Guests will have a special experience as the single room offers a sauna. Providing free toiletries, this single room includes a private bathroom with a shower and a hairdryer. The single room provides a wardrobe, a carpeted floor, heating, a flat-screen TV with cable channels, as well as city views. The unit offers 1 bed.

Guest Reviews
8.7
Very Good
Location
Nestled in the heart of Zermatt, Hotel Astoria boasts a prime location that consistently delights its guests. Perfectly situated just a short stroll from the train station, the hotel offers convenient access to the town's main attractions and amenities. From scenic views of the iconic Matterhorn to its central position near the bus stop and ski lifts, guests find themselves immersed in an ideally situated retreat.

Central to shops, restaurants, and local points of interest, Hotel Astoria ensures guests have everything they need at their fingertips. The spacious and charming rooms, often featuring balconies with breathtaking views, enhance the comfort and authenticity of this lovely Swiss accommodation. Whether enjoying leisurely walks to nearby cable car stations or simply soaking in the quiet atmosphere, visitors appreciate the ease and accessibility provided by this well-maintained older hotel.

Overall, Hotel Astoria's strategic location is a major highlight, making it a desirable choice for travelers seeking to explore Zermatt with convenience and charm.

Breakfast
Hotel Astoria boasts a breakfast experience that has been overwhelmingly praised by its guests. The morning meal is consistently described as excellent and is noted for its extensive offerings. Visitors can enjoy an array of options from fresh scrambled eggs, bacon, smoked salmon, and cheese to a delightful selection of fruit, pastries, yogurts, and cereals. The breakfast buffet is particularly noted for being abundant and varied, often exceeding the expectations of those who stay there.

Coffee lovers will be pleased to find that the brew is a standout feature, frequently mentioned as tasty and available in multiple types. During special occasions, such as Christmas, guests are even treated to added indulgences like champagne, making the start of the day extra special.

The breakfast setting itself complements the meal, with ample space for guests to sit comfortably. Furthermore, the attentive and friendly staff add to the enjoyment, often going above and beyond. For early risers or those checking out early, the hotel provides convenient packed lunchboxes, ensuring no guest misses out on the morning feast.

Despite a few notes of variability in the buffet selection and a couple of guests expressing a desire for more basic options, the general consensus is that the breakfast at Hotel Astoria is a highlight of the stay, delivering both quality and quantity. With its central location adding to its allure, the breakfast experience at this hotel leaves a lasting impression.

Rooms
Hotel Astoria offers a delightful blend of comfort and charm in its accommodations. Guests frequently praise the spaciousness of the rooms, many of which feature beautiful balconies offering stunning views of the iconic Matterhorn. These balconies are often highlighted as a major attraction, providing an exceptional vantage point to enjoy the surrounding alpine beauty.

The rooms are described as clean, bright, and well-appointed, with comfortable beds and, on occasion, quaint 1950s or 70s decor that adds a characterful touch. Many reviewers appreciate the convenience of the room amenities, noting the presence of small refrigerators, kettles, and ample storage space. Though some furnishings may show their age, they are still regarded fondly, contributing to the hotel’s classic Swiss chalet style.

Several guests mention the hotel's central location, which offers easy access to nearby restaurants, shops, and other attractions. Despite its prime position above a bar, which might be lively, many rooms are recognized for their peacefulness, enhancing the overall restful experience.

Additionally, the hotel is lauded for its excellent customer service, with helpful staff and a commendable breakfast, further enriching guests' stay. Overall, Hotel Astoria provides a warm, inviting atmosphere with generous room sizes and extraordinary views, making it a compelling choice for visitors looking for a quintessentially Swiss experience.

Beds
Hotel Astoria has garnered positive feedback from guests for its beds, which are often described as comfortable and cozy. Many have praised the bed's overall comfort, highlighting the softness and quality of the bedding. Guests frequently note the beds as being "comfortable" or "very comfortable," with some experiencing "unbelievably comfortable" sleep during their stay. The bedding is also acknowledged for its good quality and comfort, adding to a restful experience.

While a few guests found the mattresses too soft for their liking, resulting in discomfort or causing minor back issues, the overall consensus remains favorable. Some guests have shared their delight at finding beds that strike the right balance of softness and comfort. Though preferences for mattress firmness vary, the positive reviews underscore the hotel's commitment to providing guests a restful night's sleep.

Coupled with friendly staff and good value for money, Hotel Astoria's bed offerings contribute significantly to a pleasant and restful stay.

Cleanliness
Hotel Astoria stands out as an epitome of cleanliness and charm, offering guests an exceptional stay in the Swiss Alps. Located conveniently, the hotel impresses with its well-maintained and impeccably clean premises, drawing frequent praises from its visitors. Rooms are consistently described as spacious, cozy, and spotlessly clean, providing a comfortable retreat with thoughtful design elements. Many guests appreciate the added luxury of balconies offering breathtaking views, notably the majestic Matterhorn.

The hotel’s commitment to hygiene is evident throughout, with superbly clean bedding and regular towel changes that enhance the overall experience. While a few furnishings may reflect a traditional style, they maintain a high standard of cleanliness that complements the hotel's inviting atmosphere. Guests also enjoy the serene ambiance, particularly during quieter mid-seasons. Additionally, the spa facilities offer a rejuvenating escape, adding to the hotel's appeal. Ideal for both short stays and extended visits, Hotel Astoria ensures that cleanliness and comfort are top priorities, creating a delightful environment for travelers seeking both relaxation and charm.

Staff
Hotel Astoria is celebrated for its outstanding staff, who consistently create a warm and welcoming atmosphere for guests. Visitors frequently highlight the friendliness, helpfulness, and attentiveness of the team, with numerous reviews noting that the staff goes out of their way to ensure a comfortable and enjoyable stay. From the reception to the breakfast service, every interaction radiates kindness and professionalism. The accommodating nature of the staff is a recurring theme, with many guests appreciating their availability and flexibility. Claudine at reception and Mark, the owner, receive special mentions for their exceptional hospitality. Overall, Hotel Astoria's staff plays a pivotal role in crafting a memorable experience, transforming a stay into a truly personalized and pleasant retreat.

Wi-Fi
Hotel Astoria generally receives positive feedback for its WiFi, with many guests praising it as strong, stable, and excellent without any issues. The WiFi works well in many areas, ensuring that guests can easily stay connected. However, there are some reports of weak WiFi signals, particularly in certain rooms, leading to dissatisfaction for some visitors. While the WiFi experience at Hotel Astoria is predominantly favorable, improvements could be made to ensure consistent coverage throughout the hotel.

Spa
Hotel Astoria's spa garners notable appreciation from guests who enjoy its modern and appealing ambiance. The wellness area is frequently described as beautiful, new, and very clean, offering excellent facilities that include multiple saunas and a steam bath. Guests appreciate that these amenities are free for all customers, although some noted an extra cost associated with sauna usage. Despite occasional closures, the sauna and spa facilities leave a positive impression, providing visitors with a chance to relax and rejuvenate. The presence of cold showers and the proximity to the popular Paperla Pub add to the overall experience, making the hotel's spa area a noteworthy destination for travelers seeking a restorative stay.


No, Hotel Astoria doesn't have any pool.

Yes, a spa is available at Hotel Astoria.

Yes, Hotel Astoria welcomes dogs.

No, parking facilities aren't available at Hotel Astoria.

No, Hotel Astoria doesn't have a gym.

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