Riu Plaza New York Times Square receives high marks from guests for its unbeatable location, situated just a few blocks from Times Square and close to Broadway theaters, restaurants, shops and major subway stations. Guests commend its central but quiet retreat away from the city’s hustle and bustle, making it a prime spot for exploring New York's landmarks, attending Broadway shows and dining out.
The hotel’s breakfast is highly praised for its variety and quality with a well-organized buffet offering a range of options to cater to different tastes. Families particularly appreciate the inclusive breakfast, although peak times can lead to crowded spaces and long queues. Some guests noted issues with food temperatures and repetition, but overall, breakfast is a highlight adding significant value to stays.
Dinner experiences are generally positive with guests enjoying the varied and tasty buffet options, though some noted disappointments with restaurant closures, limited hours and inconsistent food quality. The Fashion Bar receives positive feedback for its ambiance and staff, enhancing the overall dining atmosphere.
Rooms at the hotel are clean, modern and functional with comfortable beds and attractive decor. However, many find the room sizes to be small, a common trait in New York accommodations, which may feel cramped for larger families. Despite some occasional issues with maintenance and noise insulation, the rooms’ city views and daily housekeeping are well-received.
Cleanliness stands out at
Riu Plaza New York Times Square with frequent mentions of spotless rooms and common areas maintained daily. The hotel’s modern atmosphere and meticulous upkeep contribute positively to guest experiences, though there are occasional lapses in housekeeping reported.
The hotel staff are often described as friendly, professional and accommodating with reception, concierge and housekeeping teams garnering specific praise for their attentive service. While there are occasional reports of less helpful interactions, the overall impression is that the staff significantly enhance the guest experience.
Wi-Fi at the hotel receives mixed reviews; many guests find it satisfactory with good coverage, particularly in common areas, while others report issues with unstable or slow connections in rooms. Despite this, a substantial number of guests report a positive connectivity experience overall.
The gym offers a generally positive experience with clean facilities and ample machines, though some guests mention outdated equipment and occasional inaccessibility. A daily facilities fee may apply, but the gym is a decent option for maintaining fitness routines.
Parking is notably inconvenient, as the hotel lacks on-site parking. Guests often have to resort to distant and expensive parking options, though discounted rates at nearby garages are sometimes available. Drivers may find this aspect challenging and should plan accordingly.
For families,
Riu Plaza New York Times Square stands out as a great option with spacious family rooms, friendly staff and a safe environment. Despite some concerns over room sizes and amenities like towels and extra beds, its overall family-friendly atmosphere and excellent breakfast make it an appealing choice for visitors with children.
In summary,
Riu Plaza New York Times Square is highly recommended for its prime location, cleanliness, friendly staff and family-friendly amenities, although guests should be mindful of room sizes and parking limitations.