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Hotel Heinitzburg

Windhoek , 22 Heinitzburg Street (Show on Map)

8.8

Excellent

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHotel Heinitzburg is a luxurious boutique hotel located in a quiet and safe area of Windhoek, offering breathtaking views of the city from its terrace and restaurant. Guests rave about the delicious breakfast and dinner served on the terrace with panoramic views. The rooms are spacious, well-decorated and comfortable with friendly and accommodating staff. The hotel is exceptionally clean and well-maintained with a beautiful pool area perfect for relaxation. The staff is known for their kindness, professionalism and friendliness, going above and beyond to make guests' stay as comfortable and enjoyable as possible. While some guests feel there is room for improvement, Hotel Heinitzburg remains a top-notch and nice hotel that is undeniably worth a visit.
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Categories

Boutique-style Hotel

Luxury Hotel

Hotel near Golf Courses

Family Friendly Hotel

Hotel with Swimming Pool

Outdoor Pool

Hotel with Parking

Small Hotel

5-Star Hotel

Hotel with Outdoor Pool

Room Types

Standard Twin Room This air-conditioned room comes equipped with a flat-screen satellite TV and a minibar. The private bathroom includes a shower and free toiletries are provided for guests to use during their stay.

Superior Double Room This air-conditioned room comes equipped with a flat-screen satellite TV and a mini-bar. The private bathroom includes a shower and free toiletries are provided for guests to use during their stay.

Comfort Twin Room This air-conditioned room comes equipped with a flat-screen satellite TV and a mini-bar. The private bathroom includes a shower or a bathtub and free toiletries are provided for guests to use during their stay.

About Hotel Heinitzburg

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Guest Reviews

8.8

Excellent

Location

Hotel Heinitzburg is a remarkable luxury boutique hotel located in a quiet and safe area of Windhoek, also known as Luxury Hill. Its location is simply perfect with dominating and breathtaking views overlooking the city, especially from the terrace and the restaurant. The beautifully located hotel offers a unique experience with a wonderful historical ambiance. The stunning views of Windhoek, including sensational sunsets, are easily enjoyed from the lovely terrace. Guests can also enjoy delicious meals with panoramic city views at the restaurant. Overall, the hotel's top and great locations make it an excellent choice for travelers who are looking for an outstanding experience in Windhoek.

Breakfast

If you're looking for a delicious breakfast with a stunning view, then Hotel Heinitzburg is the place to be! Guests rave about the good food and even call it worth a Michelin star. Some guests even received a special extra breakfast, adding to the exceptional experience. And if you're worried about the disappointment of breakfast, don't be - while one reviewer found it a bit disappointing, others say it's good and of high quality. Additionally, breakfast is served on a terrace with a panoramic view of the whole city! Some reviewers enjoyed the breakfast and lunch, complementing the quality of the meal. The breakfast buffet is beautifully presented and delicious according to guests. The hotel is within an excellent location making it the perfect spot to enjoy the comfort and a great breakfast experience.

Dinner

Hotel Heinitzburg offers a unique atmosphere and exceptional setting for dinner and breakfast on its terrace. Guests are able to dine while enjoying a beautiful view over Windhoek at night. Several guests have enjoyed several meals at the hotel's restaurant, praising the top-notch quality and reasonable prices. The chef has even been able to accommodate restricted dietary needs. While some guests complained about the limited menu selection and dirty tablecloths, the majority still raved about the excellent service and delicious food. There are a few negative reviews about the quality of the food, however, most guests would be happy to stay and dine here again.

Rooms

If you're looking for a luxurious stay, Hotel Heinitzburg won't disappoint you with its beautiful, spacious and well-decorated rooms. The beds are comfortable and the ambiance is perfect for relaxation. The rooms are mostly clean and the staff is friendly and accommodating. You might get lucky and receive a complimentary upgrade to a higher quality room. While some guests found the rooms a bit small or old-fashioned, the majority praised the generous room size and cozy feel. Just be mindful that although the housekeeping is generally good, some guests reported occasional cleanliness issues. Overall, Hotel Heinitzburg's rooms offer an impressive standard of comfort and style.

Cleanliness

Hotel Heinitzburg offers an exceptionally clean and well-kept stay in a beautiful facility. Guests have raved about the good clean rooms and although some have noted that the pool could use a bit more attention, the rest of the property is well-maintained. The hotel staff is quick to address any concerns and even went above and beyond in cleaning the pool upon request. Don't let the occasional dirty pool floor deter you from choosing this hotel - the overall cleanliness will leave you satisfied.

Staff

If you're looking for a hotel with exceptional staff, Hotel Heinitzburg is the place for you. The staff is known for their kindness, professionalism and friendliness. They are super helpful and seem to know exactly what you need even before you do. It's a real team effort and they go above and beyond to make your stay as comfortable and enjoyable as possible. The General Manager even gave a guest a ride to their pre-flight COVID-19 test in his private luxury vehicle. While some have noted that there was a longer wait time for certain services, the friendliness and helpfulness of the staff more than make up for it. They're accommodating, always in a good mood and willing to do anything to help make your stay great. Guests have praised the location as well and many have noted that the staff made sure their stay was a very romantic experience. Overall, Hotel Heinitzburg's staff is top-notch and will leave a lasting impression on your stay.

Pool

Hotel Heinitzburg boasts a beautiful pool area, perfect for relaxing after a long flight. Guests can enjoy direct access to the well-maintained pool from their spacious rooms with some rooms even having a connecting pool. The garden and pool are beautifully designed, offering a picturesque setting for relaxation. Although some reviewers noted that the pool bottom was dirty and the pool cleaner was ineffective, the hotel staff was quick to address these concerns upon request. Additionally, guests were pleased with the free and guarded parking and the option to use the pool and room beyond the standard check-out time. In summary, Hotel Heinitzburg's pool area is a great place to unwind and enjoy the Namibian sun.

5 Star

Welcome to Hotel Heinitzburg, a wonderful five-star accommodation in the heart of Windhoek. Our guests highly recommend us for our all-round great stay and good value, including delicious food and wine. We pride ourselves on making our guests feel at home away from home, providing exceptional service. Our terrace offers splendid views of the city, making it the perfect place to enjoy a drink. For those looking for the perfect end to their Namibian holiday, we are the ideal choice. While we strive for 5-star quality, some guests feel there is room for improvement. However, our exceptional service and beautiful location make us the absolute Spitze in Windhoek. Book your stay with us today!

Luxury

Nestled in the heart of Windhoek, Hotel Heinitzburg offers guests luxurious accommodations fit for a palace. The hotel boasts beautiful decor that exudes historical flair and provides nearly as much luxury as a royal palace. Guests can enjoy prachtig ingerichte kamers with sensational sundown views that are unforgettable. The General Manager is exceptional and his dedicated service ensured guests complete satisfaction throughout their stay, including providing the use of his private luxury vehicle to take them for COVID-19 tests. While some guests may argue that the hotel falls short of 5-star quality, it still remains a super and nice hotel that is undeniably worth a visit. With a wunderschöner Ort like Hotel Heinitzburg, you are guaranteed a wonderful and unforgettable stay.

Yes, Hotel Heinitzburg has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Hotel Heinitzburg.

No, Hotel Heinitzburg doesn't allow dogs.

Yes, parking facilities are available at Hotel Heinitzburg.

No, Hotel Heinitzburg doesn't have a gym.

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