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Summary of reviewsProtea Hotel by Marriott Polokwane Landmark is strategically located just off the N1 highway, offering convenient access for travelers on road trips or short stays with nearby attractions including a nature reserve and Polokwane city. Guests value the beautiful, peaceful setting paired with ease of access, despite minor issues such as occasional traffic noise and navigation challenges.
The breakfast at the hotel is highly praised for its delicious taste, quality and variety, making it a highlight for many visitors. However, some found the cost slightly high. Dinner experiences yielded mixed reviews with some enjoying specific dishes and the buffet, while others faced long waits and inconsistent food quality.
Guests' opinions on the rooms are divided with many appreciating the cleanliness, spaciousness and comfort, particularly of newly renovated rooms. Issues like poor ventilation, outdated fixtures and occasional noise detract from the experience. Cleanliness across the property receives mixed feedback with many noting well-maintained areas, while others point to neglected amenities and the need for better upkeep.
The staff at the hotel consistently receive high marks for their friendliness, attentiveness and professionalism with numerous mentions of specific employees providing exceptional service. The positive impression of the staff significantly enhances the guest experience.
Free Wi-Fi is regarded positively by most guests, despite occasional connectivity issues. Parking is generally convenient and appreciated for easy access, although some noise and disturbance issues were noted.
The hotel accommodates families well with spacious rooms and friendly staff, though it lacks dedicated family rooms. Comfort of the beds sees varied reviews: while many find them comfortable, others report issues with worn-out mattresses and bedding.
Despite being marketed as a three-star hotel, there is significant feedback suggesting the facility needs major maintenance and renovation, aligning more closely with a one or two-star establishment. Business travelers experience mixed feedback with some satisfaction alongside noted dissatisfaction with room conditions and business amenities. Overall, Protea Hotel by Marriott Polokwane Landmark offers a mix of positive experiences, primarily driven by its location, breakfast quality and exemplary staff, while also highlighting areas in need of improvement.
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