SPA Hotel Medicus
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Summary of reviewsSPA Hotel Medicus in Vratsa boasts a prime location in the city center, providing easy access to local attractions while situated on a quiet pedestrian street. Guests highlight the nearby parks, shops, eateries and unique attractions like Paleo Park, which enhances the hotel’s appeal, especially for those traveling with children.
Breakfast at the hotel is generally well-received for its deliciousness, variety and ample portions. Though abundant and tasty, some guests suggest improvements in diversity and quality of hot drinks. The dinner offerings are similarly praised for their taste and variety with guests particularly enjoying the fresh fish and well-prepared meals. However, service delays and pricing concerns slightly tarnish the dining experience.
The rooms are highlighted for their spaciousness, comfort and scenic views, maintaining a clean and cozy atmosphere that many guests appreciate. While there are occasional critiques about dated furniture and minor cleanliness oversights, the overall guest sentiment remains positive, describing the rooms as suitable for both couples and families.
Cleanliness at SPA Hotel Medicus is generally praised with guests frequently noting spotless rooms, bathrooms and spa areas. Although a few maintenance issues were mentioned, these did not seem to overshadow the overall cleanliness and well-kept facilities.
The staff at SPA Hotel Medicus receive high marks for their politeness, attentiveness and professionalism. Front desk staff, in particular, are noted for their friendly and helpful demeanor, contributing significantly to the overall positive guest experience, despite occasional slow service in the dining area.
The spa at the hotel offers a small but well-maintained space, praised for its variety of treatments and relaxing atmosphere. Guests enjoy amenities like saunas, a steam bath, jacuzzis and a large swimming pool. While some feel the spa can get stuffy or overly chlorinated, the overall experience is viewed positively.
On the downside, the hotel’s free Wi-Fi service is consistently criticized for its poor connectivity and unreliable performance. Many guests report an inability to connect within their rooms, often relying on their cellular data instead.
The gym presents a split opinion with some guests appreciating a modern and clean environment but others finding it poorly equipped and not well-maintained, leading to an overall mixed reception. Meanwhile, the pool area garners more positive feedback for its cleanliness, variety of pools and pleasant water temperatures, despite occasionally feeling crowded.
Parking facilities at the hotel offer both covered and free options, which are generally convenient but can be limited and crowded. Despite the convenience of parking adjacent to the hotel, some guests feel improvements are needed in terms of available space and signage.
Finally, the hotel is highly regarded as family-friendly with facilities and surroundings that cater well to guests traveling with children, making it an excellent choice for family vacations.
Categories
Breakfast at the hotel is generally well-received for its deliciousness, variety and ample portions. Though abundant and tasty, some guests suggest improvements in diversity and quality of hot drinks. The dinner offerings are similarly praised for their taste and variety with guests particularly enjoying the fresh fish and well-prepared meals. However, service delays and pricing concerns slightly tarnish the dining experience.
The rooms are highlighted for their spaciousness, comfort and scenic views, maintaining a clean and cozy atmosphere that many guests appreciate. While there are occasional critiques about dated furniture and minor cleanliness oversights, the overall guest sentiment remains positive, describing the rooms as suitable for both couples and families.
Cleanliness at SPA Hotel Medicus is generally praised with guests frequently noting spotless rooms, bathrooms and spa areas. Although a few maintenance issues were mentioned, these did not seem to overshadow the overall cleanliness and well-kept facilities.
The staff at SPA Hotel Medicus receive high marks for their politeness, attentiveness and professionalism. Front desk staff, in particular, are noted for their friendly and helpful demeanor, contributing significantly to the overall positive guest experience, despite occasional slow service in the dining area.
The spa at the hotel offers a small but well-maintained space, praised for its variety of treatments and relaxing atmosphere. Guests enjoy amenities like saunas, a steam bath, jacuzzis and a large swimming pool. While some feel the spa can get stuffy or overly chlorinated, the overall experience is viewed positively.
On the downside, the hotel’s free Wi-Fi service is consistently criticized for its poor connectivity and unreliable performance. Many guests report an inability to connect within their rooms, often relying on their cellular data instead.
The gym presents a split opinion with some guests appreciating a modern and clean environment but others finding it poorly equipped and not well-maintained, leading to an overall mixed reception. Meanwhile, the pool area garners more positive feedback for its cleanliness, variety of pools and pleasant water temperatures, despite occasionally feeling crowded.
Parking facilities at the hotel offer both covered and free options, which are generally convenient but can be limited and crowded. Despite the convenience of parking adjacent to the hotel, some guests feel improvements are needed in terms of available space and signage.
Finally, the hotel is highly regarded as family-friendly with facilities and surroundings that cater well to guests traveling with children, making it an excellent choice for family vacations.
Hotel with Spa
Located in Varshets, this spa hotel focuses on medical spa treatments, providing specialized care and facilities. It offers a combination of relaxation and therapeutic benefits.
Hotel with Parking
SPA Hotel Medicus provides accommodations with parking. It also offers spa facilities.
EV charging stations
Hotel with EV Charging Stations
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool Children's Pool Outdoor Pool
Business Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Children's Pool
Hotel with Indoor Pool
Hotel with Heated Pool
About SPA Hotel Medicus
License: РК-19-11972
Guest Reviews
Location
For those traveling with children, the nearby playground and Paleo Park, unique in the Balkans, add to the appeal. The greenery and clean air surrounding the hotel provide a serene atmosphere ideal for relaxation. With easy access to main streets and ample parking, the hotel seamlessly blends convenience with comfort.
Overall, the location of SPA Hotel Medicus stands out as a key highlight, offering both centrality and tranquility. Whether strolling through the town, enjoying the serene views or simply relaxing in the peaceful surroundings, guests find the hotel's setting to be superb.
Breakfast
Guests frequently mention the quality and taste of the food as positive points, praising the abundance and overall satisfaction with the meals. The breakfast buffet often includes a wide variety of products, such as scrambled eggs and warm options, making it a good value for money.
However, not all feedback is glowing. Some guests felt that the breakfast was monotonous, lacking in diversity and local Bulgarian products. There were occasional comments about the breakfast being standard or acceptable but not meeting the expectations of a 4-star hotel. Various concerns were raised about the hot drink options with specific mentions of issues with the coffee machine and the extra charge for good coffee or cappuccino.
In summary, while many guests find the breakfast at SPA Hotel Medicus to be delicious and satisfying with a rich variety of options, there are areas for improvement, particularly in offering more diversity and higher-quality hot drinks.
Dinner
However, the service at dinner often seems to fall short. A recurring issue is the significant wait time with some guests reporting delays of up to two hours even after pre-ordering. The limited number of waiters and over-capacitated kitchen further exacerbate these delays. These service inefficiencies sometimes lead to dissatisfaction, despite the high quality of the food.
The pricing appears to be another point of contention with several guests feeling that the cost does not match the quality of certain dishes. Some report issues with food temperature and storage, citing a few instances of undercooked or spoiled items.
In summary, while the dinner at SPA Hotel Medicus generally excels in terms of taste and quality, improvements in service efficiency and pricing alignment could significantly enhance the overall dining experience for guests.
Rooms
Despite some critiques about occasional cleanliness issues and dated furniture, most reviews point towards a pleasant stay with large apartments and balconies allowing for a bright, moonlit ambiance. Some guests noted that room temperatures could be uneven and that specific rooms, such as those with jacuzzis, might require renovation. However, overall satisfaction is high with clean, well-maintained areas and responsive staff contributing to a peaceful stay.
Conveniently located close to the park and city center, the hotel allows for a relaxing retreat paired with picturesque views. While some minor inconveniences exist, such as noise from neighbors or maintenance needed in a few areas, the general consensus is of spacious, comfortable and enjoyable accommodations at SPA Hotel Medicus.
Beds
Some issues were noted, such as occasional discomfort with pillows and mattresses and instances where bed linens were only changed after several nights following a complaint. Isolated incidents like a mattress with a protruding spring, burned bed sheets and an uncomfortable pull-out bed for children were also mentioned.
Despite these few concerns, the general consensus remains that the beds at SPA Hotel Medicus are excellent with many guests expressing satisfaction with their size, comfort and cleanliness. The majority of reviews reflect positively on the quality of sleep, making the hotel a reliable choice for a restful stay.
Cleanliness
However, some guests did report issues with cleanliness and maintenance. Problems included the presence of mold in bathrooms, worn-out grout, neglected Spa amenities and occasional maintenance issues. There were also concerns about the timeliness and thoroughness of room cleaning upon arrival and during the stay with some reports of hair strands, live insects and other cleanliness oversights. Additionally, some guests pointed out that the towels were rough and the room temperatures were difficult to regulate.
Despite these few inconsistencies, the overall impression remains positive with high levels of cleanliness frequently praised. The spa, pool and common areas in particular were highlighted for their cleanliness, contributing to a generally positive experience for most visitors. The hotel ultimately offers a clean and cozy environment with a few areas noted for potential improvement.
Staff
Special mentions include outstanding service from specific staff members with Galya and Petya noted for their exceptional care. The waitstaff, while sometimes criticized for being slow and disoriented, have individual members who receive high marks for their competence and friendliness. Additionally, the male waiters received mixed reviews, contrasting with the higher-rated performance of their female colleagues.
Despite some negative feedback about the staff's occasional grumpiness and lack of quick service, the overarching sentiment is one of appreciation for the staff’s effort to provide a comfortable and pleasant stay. The staff’s ability to maintain high standards of service, even during the challenges posed by the pandemic, was notably recognized and valued by the guests.
Wi-Fi
Spa
Despite its small size, many visitors find the spa area satisfying and well-designed, often enjoying a private and peaceful experience due to less crowding. However, some reviews mention the spa can feel stuffy and hot with occasional complaints about the smell of chlorine and poor ventilation. Additionally, when the spa facilities are under renovation, guests report a lack of clear communication regarding availability.
Overall, the SPA Hotel Medicus offers good service and a variety of spa procedures, making it a pleasant escape for evening relaxation. Nonetheless, potential visitors should be mindful of the spa's capacity and ensure they have up-to-date information on facility availability before booking.
Gym
However, other reviews present a less favorable view. Several guests considered the gym to be poorly equipped, mentioning only a few light dumbbells and an old gladiator machine, which was reportedly not functioning. Criticisms also included the gym being unattractive and not well maintained with some even suggesting that the fitness center was almost non-existent.
In summary, while the fitness center at SPA Hotel Medicus offers some modern, clean facilities and amenities, it appears to lack comprehensive and well-maintained equipment.
Pool
However, some guests mentioned areas for improvement. There were occasional comments about the outdoor pool not being clean and the pool water being cold, especially on weekends. The pool area can feel overcrowded at times and the large pool's water temperatures were noted as inconsistent. Some reviews also highlighted that the pool is not large enough to accommodate all guests comfortably and the chemical levels in the water seemed aggressive to a few visitors.
Despite these occasional issues, the pool area, overall, is regarded as a nice and tidy facility with a relaxing atmosphere, suitable for a pleasant spa experience.
Parking
However, several reviews point out that the parking lot is limited in size, often crowded and sometimes problematic. Guests have noted that more parking spaces are required and there have been instances where finding a parking spot was particularly difficult or impossible. Additionally, the parking area is said to be relatively far from the entrance, involving a bit of a walk through the hotel's pool area, which can be inconvenient, especially with luggage. Several comments highlight the need for improved signage and parking services and some mention that the hotel parking can be busy, particularly due to street renovations and the presence of external visitors.
Overall, while the parking at SPA Hotel Medicus has its conveniences, it also has areas that require attention and improvement to enhance guest satisfaction.
Family
Although there were some instances where certain facilities like the children's corner and pool were closed for repairs, overall, families found the hotel accommodating. While the suite is ideal for a family of four, some guests did note that older children might find the sofa beds small and uncomfortable.
Despite minor inconveniences, most reviews reflect a positive experience with guests looking forward to returning. The hotel is bustling with families and described as a good family hotel, making it a nice place for a family getaway.
4 Star
Business
Children's Pool
Heated Pool
Outdoor Pool
Indoor Pool
However, there are some areas for improvement. The indoor pool, while found to be sufficient by some, is noted by several guests as being too small, particularly when the hotel is full. Additionally, multiple reviewers mentioned the cold temperature of the water, which detracted from their enjoyment. During certain stays, the pool and overall spa zone were under renovation and guests appreciated better communication regarding such closures.
Overall, the indoor pool at SPA Hotel Medicus is generally well-regarded for its cleanliness and comfort, though some aspects like water temperature and size may impact the experience during peak times.
Honeymoon
Romantic
The ambiance is specifically tailored to provide a romantic environment, whether it’s the breathtaking views visible from the rooms or the potential for intimate, picturesque walks in the surrounding area. Guests consistently highlight the romantic and pleasant atmosphere, which makes it an excellent choice for couples seeking to escape their routine and savor quality time together. With an amazing view and a perfect setting for romance, SPA Hotel Medicus truly excels as a top choice for a memorable romantic holiday.
Yes, SPA Hotel Medicus has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Children's Pool, Outdoor Pool.
Yes, a spa is available at SPA Hotel Medicus.
No, SPA Hotel Medicus doesn't allow dogs.
Yes, parking facilities are available at SPA Hotel Medicus.
Yes, SPA Hotel Medicus has a gym.
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