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Summary of reviewsEcono Lodge Inn & Suites I-64 & US 13 receives mixed reviews from guests, with a few highlights and several areas for improvement. The hotel's location is frequently praised for its convenience, situated near numerous dining options, shopping facilities, and major highways, making it an ideal spot for travelers. Its proximity to the airport and a short drive to the beach adds to its appeal, making it a suitable choice for both family and adult travelers seeking variety in activities.
The reviews for the rooms are also mixed. Some guests appreciated spacious, newly updated rooms that were clean and comfortable, with functioning amenities like air conditioning. These positive notes were often accompanied by commendation for the friendly and helpful staff, with certain employees recognized for their exceptional service.
However, other aspects of the hotel received consistent criticism. Notable issues were raised concerning breakfast, with many guests disappointed by the absence of the advertised offerings, leading to a lackluster start to their day. Cleanliness was another frequently mentioned concern, with some guests encountering dirty floors, mold, and unpleasant odors, while others found their rooms met expectations for hygiene. The standard of beds also varied widely, from comfortable to uncomfortable and dirty, indicating inconsistency in the quality of sleeping arrangements.
The hotel staff received both positive and negative reviews, with some guests appreciating the friendliness and professionalism of certain employees, while others faced rudeness and unhelpfulness, making the service experience uneven across visits.
Additional amenities like the in-room jacuzzi and hot tub were often criticized for poor functionality, inadequate heating, and cleanliness issues, detracting from the overall relaxation experience these features are supposed to provide.
In summary, while the Econo Lodge Inn & Suites I-64 & US 13 has strengths in its location and some friendly staff members, the inconsistency in room quality, neglected breakfast promises, and maintenance issues suggest the need for significant improvements to enhance the overall guest experience. Show more
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Categories
Accessible Hotel
Handicap accessible rooms are available, including a specific Queen Room type with two queen beds and a roll-in shower, providing a crucial accessibility feature for mobility impaired guests.
Hotel with Rooms With Jacuzzi / Hot-tub
Hotel for Honeymoon
Business Hotel
Hotel with Parking
Room Types
Double Room with Two Double Beds - SmokingA flat-screen cable TV, microwave and refrigerator are included in this room.
King Room - Smoking A flat-screen cable TV, microwave and refrigerator are included in this room, which also offers ironing facilities and an in-room safe.
Double Room with Two Double Beds - Non-SmokingA flat-screen cable TV, ironing facilities and an in-room safe are offered in this room..
King Room - Non-SmokingA flat-screen cable TV, microwave and refrigerator are included in this room, which also offers ironing facilities and an in-room safe.
King Room with Hot Tub - SmokingThis double room features a safe deposit box and a TV with cable channels. The unit has 1 bed.
King Suite with Hot Tub - Non-SmokingThis suite offers a safe deposit box and a TV with cable channels.
Double Room with Two Double Beds - Accessible/Non-SmokingThis quadruple room features a TV with cable channels. The unit has 2 beds.
King Room - Accessible/Non-SmokingThis double room offers a TV with cable channels. The unit has 1 bed.
Efficiency Double Suite with Sofa Bed - Non SmokingThis air-conditioned suite has a minibar and a wardrobe.
Double Suite with Sofa Bed - Non Smoking/Ground floorAir conditioning, a minibar and a wardrobe are offered in this suite.
Double Suite with Sofa Bed - Smoking
Efficiency Double Suite with Sofa Bed - Smoking
Efficiency Triple Room with Sofa Bed - Non Smoking/Ground floor
Guest Reviews
Location
The Econo Lodge Inn & Suites I-64 & US 13 boasts a location that is frequently praised for its convenience and central accessibility. Nestled in an area that is close to a variety of eateries, it offers easy access to restaurants, shops, and major highways, making it an ideal base for travelers on the go. Nearby gas stations and stores make it simple to pick up any necessities, while the proximity to the airport adds to its appeal. Visitors also appreciate its relatively short drive to the beach, adding a leisurely option just moments away. The location is well-suited for both families with children, due to the many nearby dining options, and adults who are interested in more extensive shopping. Overall, the lodging's setting is considered advantageous, offering both convenience and a range of activities within walking distance.
Breakfast
Visitors to the Econo Lodge Inn & Suites I-64 & US 13 have expressed significant disappointment regarding the breakfast offerings at the hotel. Despite the website's claim of a continental breakfast, many guests found that breakfast was not provided during their stay. Reports consistently highlight this discrepancy, with some reviews mentioning that even coffee was not available in the lobby or rooms. A few guests noted that breakfast was decent when available, indicating a possible inconsistency in service. Nevertheless, the lack of transparency and fulfillment of advertised amenities has been a source of frustration for travelers expecting to start their day with a meal at the hotel.
Rooms
'Econo Lodge Inn & Suites I-64 & US 13' offers a mixed experience for travelers, especially when it comes to its rooms. Some guests were pleasantly surprised by spacious, recently remodeled rooms that looked amazing, noting that they were clean, comfortable, and emitted a pleasant smell. Updates in some rooms have contributed to a more comfortable stay, and many found their accommodations to be better than anticipated, with functioning AC and no issues.
However, not all experiences reflect this positivity. A number of guests raised concerns over cleanliness, citing issues such as stained sheets and towels, unpleasant odors, mold in bathrooms, and broken furniture. Complaints about cigarette burns on various surfaces and dirtiness were common, with some mentioning flies and a lack of attention to detail in upkeep. These negative elements were especially disappointing given the cost per night, which some felt did not align with the quality offered.
On the brighter side, the staff at the front desk received commendation for their friendliness and service. Guests who encountered clean rooms often expressed willingness to return, suggesting a variability in the experience depending on the specific room assigned. While the property boasts some commendable aspects, it's clear there is room for improvement in housekeeping and maintenance to ensure a consistently pleasant experience.
Beds
Travelers seeking accommodation at Econo Lodge Inn & Suites I-64 & US 13 have shared a variety of experiences regarding the beds in their rooms. Some guests found comfort in their stay, remarking on how the beds were pleasant and provided a good rest. Commendations were made for new beds that seemed to enhance the appeal of the spacious rooms. However, reports are mixed, with numerous guests expressing dissatisfaction due to various issues such as beds being extremely uncomfortable and occasionally dirty-looking. Breakdowns included beds that slouched, ones with cigarette burns, or even roll-away types not meeting expectations. A significant number mentioned discomfort, which ranged from hard surfaces to beds described as feeling like cardboard. Pillow quality was a consistent concern too, often perceived as minimal or aged. While some noted the beds were comfy, consistency across all rooms appears to vary greatly.
Cleanliness
While the reviews of Econo Lodge Inn & Suites I-64 & US 13 highlight several concerning issues with cleanliness, there are also some positive notes that provide a glimmer of hope for potential guests. Despite frequent mentions of unsatisfactory conditions such as dirty floors, mold, and unpleasant odors, some reviewers noted that their rooms were clean. In particular, the toilet, sink, and bathtub were described as clean in some instances, and there were occasions when rooms smelled recently cleaned.
The staff seemed to leave a positive impression, with mentions of friendly and helpful interactions, and the hotel's location was marked as extremely convenient for travelers. A few reviews mentioned that their rooms were nicer than expected, with one guest emphasizing the overall comfort of their stay. However, prospective guests should weigh these positive reviews against the prevalent cleanliness issues to make an informed decision.
Staff
The guest reviews of Econo Lodge Inn & Suites I-64 & US 13 offer mixed impressions about the hotel staff, with a noticeable divide between positive and negative experiences. On the bright side, some guests found the check-in process welcoming and highlighted individual staff members, like Ms. Faith Pope, for their friendliness and helpfulness. Certain staff, described as pleasant, professional, and courteous, made notable efforts to assist guests, with some visitors appreciating their knowledge and willingness to help extend stays or settle in comfortably. This amiable behavior by a few employees created a favorable impression among some guests.
However, a considerable number of reviews paint a less flattering picture of the service provided by other staff members. Complaints frequently mention rudeness and unhelpfulness, particularly at the front desk. Several guests noted that some employees' English proficiency was lacking, contributing to a frustrating communication experience. Despite some staff being labeled as great and nice, many guests felt that overall service was subpar, lacking in professionalism and reliability. These contrasting reviews point towards inconsistencies in guest experiences at this hotel, where a courteous encounter with a few exceptional staff members is offset by more frequent negative interactions.
Rooms with Jacuzzi / Hot-Tub
The feedback for the in-room jacuzzi and hot tub at Econo Lodge Inn & Suites I-64 & US 13 highlights several issues. Guests noted that the jacuzzi jets were frequently non-functional, essentially converting it into a larger bathtub rather than the intended relaxing feature. There were also mentions of insufficient heating for the jacuzzi in certain rooms, and cleanliness concerns were raised, with the jet tub being described as filthy. Additionally, there was dissatisfaction with maintenance, evident in an access panel that was unsecured. Although the presence of a jacuzzi in the room is acknowledged, these shortcomings negatively impacted the overall experience.
No, Econo Lodge Inn & Suites I-64 & US 13 doesn't have any pool.
No, a spa isn't available at Econo Lodge Inn & Suites I-64 & US 13.
No, Econo Lodge Inn & Suites I-64 & US 13 doesn't allow dogs.
Yes, parking facilities are available at Econo Lodge Inn & Suites I-64 & US 13.
No, Econo Lodge Inn & Suites I-64 & US 13 doesn't have a gym.