5-Star HotelSummary of reviews related to the '5 Star' categoryThe Ixtapan de la Sal Marriott Hotel & Spa offers a mixed experience to its guests. The lobby is modernized, creating an inviting entrance and the hotel boasts beautiful gardens and great facilities with an overall very clean environment. However, despite these positive attributes, several guests expressed disappointment, noting that the service falls short of what one would expect from a Marriott, especially a five-star establishment. The staff's uniforms and general service quality appeared insufficient to some, affecting the overall experience.
While the hotel does not feel crowded and provides a tranquil setting, issues like no room service until noon and occasional maintenance problems, such as leaks in the parking lot, detract from the guest experience. Pricing and quality were also points of contention with some stating that it does not justify the five-star rating it claims to possess. The hotel is described as falling somewhere within average standards, which might not align with expectations for a luxury hotel.
Overall, the Ixtapan de la Sal Marriott Hotel & Spa is characterized as a beautiful and clean hotel with great attention to detail but lacks the high standards traditionally associated with the Marriott name. It may be more suitable for shorter stays given its mix of strengths and challenges.
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