Bed & Breakfast with SpaBorralha Hotel, Restaurante & Spa features a spa, seasonal outdoor swimming pool, a garden, a bar, a shared lounge and a terrace. The spa offers various treatments and facilities for relaxation and wellness.
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Summary of reviews related to the 'Spa' categoryThe spa experience at Borralha Hotel, Restaurante & Spa presents a mixed bag based on guest reviews. Many visitors appreciated the relaxing and pleasant atmosphere of the spa and some found the indoor heated pool to be delightful, particularly during the winter months. Guests also highlighted the helpfulness of the staff and praised the spa's management for being organized and accommodating by appointment.
However, the majority of the feedback suggests several areas for improvement. The most common complaints revolved around the spa's operational issues, such as non-functional pool accessories, a lack of operational sauna and Turkish bath facilities and an unpleasant smell in the sauna area. There were also concerns about the high additional fees required to access the spa, which many guests found unexpected and not included in the room rate. This extra cost often left visitors feeling that the spa services did not offer good value for money, particularly given the cold temperature of the spa pool and the basic nature of the facilities, which lacked amenities like a jacuzzi.
Maintenance issues were frequently mentioned with reports of poor facility upkeep, cold water temperatures and problems with the showers in the dynamic pool. These deficiencies contributed to a less than satisfactory experience for many guests. Overall, while the spa has some positive aspects, significant improvements are needed to meet guest expectations and provide a consistently enjoyable experience.
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