InfoSummary of reviewsMercure Chantilly Resort & Conventions is set in an idyllic and tranquil location, surrounded by lush greenery, golf courses and picturesque views near Chantilly Castle. This resort offers a serene environment that is perfect for a restful retreat or family weekend with easy access to both Paris and Chantilly.
Guests generally find the rooms spacious, comfortable and clean with excellent bedding ensuring a good night's sleep. Despite some mentioning outdated décor and occasional housekeeping hitches, particularly in the bathrooms, the overall room experience is positive. The resort’s cleanliness is commendable, particularly in the rooms and relaxation areas, although some common areas like terraces and reception could use more attention.
The breakfast at Mercure Chantilly receives mixed feedback but is often praised for its quality and variety, offering a generous spread that caters to different diets. Nevertheless, improvements could be made regarding service efficiency and value for money with occasional complaints about crowded dining areas and insufficient seating.
Dinner at the resort also elicits mixed reviews. Many guests enjoy the fine dining on the outdoor terrace with professional staff and delicious food. However, limited vegetarian options, a lackluster menu and occasionally subpar service detract from the overall dining experience.
The resort staff is generally highlighted as friendly and professional, particularly at the reception and restaurant areas. However, some guests have reported issues with slow service and lack of training, which indicates room for improvement in operational efficiency.
The pool facilities at Mercure Chantilly add to the overall positive experience with multiple options including outdoor and heated pools and an indoor pool with a unique ceiling design. The sauna, steam room and hammam further enhance the resort's spa offerings, despite occasional overcrowding.
Overall, Mercure Chantilly Resort & Conventions provides a pleasant stay characterized by its stunning location, comfortable accommodations and friendly staff with room for improvement in dining options and service efficiency. Show more
