Hampton by Hilton Veracruz Boca Del Rio
Veracruz
19.14265500,
-96.10415000
,
Boulevard A. Ruiz Cortines, 3533 Fracc. De Las Americas
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Summary of reviewsHampton by Hilton Veracruz Boca Del Rio is highly acclaimed by guests for its prime location and exceptional customer service. The hotel is centrally situated near beaches, shopping malls, restaurants and the convention center, making it an ideal choice for both leisure and business travelers. Its proximity to key tourist spots and the boardwalk ensures easy access to local attractions. Guests enjoy the spacious and clean rooms, which are complemented by modern decor and well-maintained facilities, ensuring a comfortable and relaxing stay.
The breakfast offerings, while delicious and complete, receive mixed feedback due to limited variety and occasional disorganization. Despite these issues, many guests find the breakfast to be of good value. The dinner experience is similar with praise for the food quality and friendly staff, but critiques for limited menu options and early closing times. The restaurant's cleanliness and comfortable environment are well-regarded.
Cleanliness is a standout feature throughout the hotel with rooms and common areas kept in excellent condition. Any minor issues are swiftly addressed by the attentive staff, who are frequently praised for their friendliness and helpfulness. The staff's dedication to providing exceptional service enhances the overall guest experience.
The hotel's WiFi is generally reliable and fast, catering well to guests' connectivity needs. The gym is well-equipped and clean, operating 24 hours to accommodate varying schedules. The pool, though enjoyable for children, has some drawbacks such as cold water temperature and occasional maintenance issues.
Parking facilities receive mixed reviews due to limited spaces, but the convenience of having free parking is appreciated. Valet service availability and efficiency could be improved. Hampton by Hilton Veracruz Boca Del Rio is particularly family-friendly, offering a safe and welcoming environment for those traveling with children and even pets.
Overall, guests are satisfied with their stay at Hampton by Hilton Veracruz Boca Del Rio, citing the fantastic location, comfortable rooms and exceptional staff as key highlights. Improvements in dining options, pool maintenance and parking would further enhance the guest experience.
Categories
The breakfast offerings, while delicious and complete, receive mixed feedback due to limited variety and occasional disorganization. Despite these issues, many guests find the breakfast to be of good value. The dinner experience is similar with praise for the food quality and friendly staff, but critiques for limited menu options and early closing times. The restaurant's cleanliness and comfortable environment are well-regarded.
Cleanliness is a standout feature throughout the hotel with rooms and common areas kept in excellent condition. Any minor issues are swiftly addressed by the attentive staff, who are frequently praised for their friendliness and helpfulness. The staff's dedication to providing exceptional service enhances the overall guest experience.
The hotel's WiFi is generally reliable and fast, catering well to guests' connectivity needs. The gym is well-equipped and clean, operating 24 hours to accommodate varying schedules. The pool, though enjoyable for children, has some drawbacks such as cold water temperature and occasional maintenance issues.
Parking facilities receive mixed reviews due to limited spaces, but the convenience of having free parking is appreciated. Valet service availability and efficiency could be improved. Hampton by Hilton Veracruz Boca Del Rio is particularly family-friendly, offering a safe and welcoming environment for those traveling with children and even pets.
Overall, guests are satisfied with their stay at Hampton by Hilton Veracruz Boca Del Rio, citing the fantastic location, comfortable rooms and exceptional staff as key highlights. Improvements in dining options, pool maintenance and parking would further enhance the guest experience.
Hotel near Golf Courses
This hotel is frequently listed among the best golf hotels in Veracruz, indicating its suitability for golf enthusiasts. Its location in Boca del Rio provides easy access to local golf facilities.
Family Friendly Hotel
The hotel provides comfortable accommodations and family-friendly amenities. It is located in Boca del Rio, offering proximity to beaches and other attractions.
Dog Friendly Hotel
The hotel welcomes pets and provides a comfortable environment for both guests and their animals. It is known for its welcoming approach to pet guests, including allowing them in rooms and common areas. Some reviews highlight thoughtful touches such as complimentary bone-shaped poop bag holders and water bowls.
Hotel with Swimming Pool
Located near the Gulf Beach, this hotel features an outdoor swimming pool. It provides a convenient location and comfortable swimming experience for travelers.
Outdoor Pool
Business Hotel
This hotel is an excellent choice for business travelers due to its convenient location and business-friendly facilities. It offers a business center and meeting spaces. The reception staff is accommodating, providing free access to computers and printing services.
Hotel with Parking
Guests benefit from free valet parking available on-site and a car park on-site free of charge, combining the convenience of valet service with the value of free parking.
Hotel with Gym
This hotel includes a fitness center. It is a solid choice for travelers looking to maintain their workout routine.
3-Star Hotel
Offers a beachfront location with comfortable accommodations and reliable amenities. Provides a good balance of value and service for a pleasant stay.
Hotel with Outdoor Pool
Located near the Gulf beach and Mocambo Water Park, this hotel offers an outdoor swimming pool and a fitness center. It's a convenient choice for families and beach lovers.
Hotel near The Beach
Hotel for Honeymoon
Accessible Hotel
Guest Reviews
Hampton by Hilton Veracruz Boca Del Rio boasts a prime location that guests consistently rave about. Situated centrally and conveniently near key attractions like beaches, shopping malls, restaurants and the convention center, this hotel offers accessibility and comfort in abundance. Guests appreciate its proximity to the boulevard, which provides easy access to the boardwalk, public beaches and nearby shopping centers such as the Americas and Andamar. The strategic positioning also means that major tourist spots are within walking distance, making it an ideal choice for both leisure and business travelers. The hotel's cleanliness and spacious rooms further enhance the overall positive experience, allowing guests to rest easy in a well-maintained environment. Excellent customer service and friendly staff add to the charm, ensuring that all needs are met efficiently. Whether it's for a triathlon event, a conference or a vacation, this hotel stands out for its superb, central location and the convenience it offers.
The breakfast experience at Hampton by Hilton Veracruz Boca Del Rio evokes mixed feelings among guests. On the positive side, many visitors praise the breakfast as delicious and very good, noting its complimentary buffet style. Guest feedback often highlights the friendly and accommodating staff, as well as the overall quality and taste of the breakfast options, describing it as super delicious and very complete.
However, issues of variety and repetition are common critiques. Several guests point out that the breakfast offerings are limited, both in terms of options and the frequency of menu changes. There are multiple comments about the need for more variety and that the breakfast is always the same with some dishes being overly spicy or lacking flavor.
The breakfast timing and organization also receive criticism. Guests mention that the buffet service is often disorganized with long waits, insufficient food and tableware and that the breakfast period ends too early. Space and seating during breakfast time also seem to be a problem with not enough capacity to accommodate all guests smoothly.
Despite these drawbacks, many guests find the breakfast worth it, appreciating the good value for money. The breakfast, while simple and sometimes basic, generally satisfies guests' expectations, providing a good start to their day at the hotel.
At the Hampton by Hilton Veracruz Boca Del Rio, the dinner experience receives mixed feedback from guests. The restaurant, while praised for its cleanliness and comfort, closes early, leaving some diners without options for a late meal. Guests appreciate the quality of the food, describing it as very good and find the appetizers enjoyable. The buffet offers a delicious variety, which is another bright spot. However, several patrons express disappointment in the limited menu options and the lack of room service. For those seeking a more substantial dinner after hours, the available choices, such as fries or a simple salad, can be underwhelming. Additionally, the service can be slow with some mentioning it took an hour to receive a sandwich. Despite these drawbacks, the helpful restaurant staff contributes positively to the overall dining experience. Thus, while the dinner at Hampton by Hilton Veracruz Boca Del Rio has its strengths, there is notable room for improvement, particularly in terms of menu variety and service hours.
Hampton by Hilton Veracruz Boca Del Rio offers a highly comfortable and satisfying stay for guests. The hotel rooms are characterized by their spaciousness, cleanliness and modern decor. Guests consistently describe the rooms as very comfortable with excellent climate control and beautiful decorations. The facilities are well-designed and the rooms are equipped with everything needed for a pleasant stay. Many visitors appreciate the spaciousness and the good size of the rooms, which are often described as luxurious and well-lit.
Cleanliness is a standout feature with consistently positive remarks about the overall hygiene of the rooms. Guests also enjoy the comfort of the beds and the amenities provided, contributing to an inviting and relaxing environment. Despite a few minor issues such as occasional musty smells or deactivated key cards, the general consensus highlights the excellent room service and immediate room delivery.
Modern facilities, including good air conditioning and clean bathrooms, add to the positive experience. The attention to detail in room amenities and the lovely room decoration enrich the guest experience further. Locations and views from the rooms are also appreciated, adding a layer of enjoyment to the stay.
However, some guests noted the absence of minibars and a few instances of noise from corridors and other rooms. Despite these occasional shortcomings, the overall comfort and spaciousness of the rooms, along with their clean and modern design, make Hampton by Hilton Veracruz Boca Del Rio a highly recommended choice for travelers seeking a comfortable and satisfying stay.
Hampton by Hilton Veracruz Boca Del Rio is consistently praised for the comfort it offers guests, particularly through its beds. Numerous reviewers describe the beds as exceptionally comfortable, using terms like "super comfortable," "cozy," and even likening the experience to sleeping on a cloud. The comfort of the pillows and sheets also receives high marks, contributing to restful and pleasant stays.
While the vast majority of guests highlight the comfort and cleanliness of the beds with beds regularly being clean and soft, a few mention small issues such as beds being too soft or on the smaller side. However, these concerns appear to be exceptions rather than the rule.
In summary, the beds at Hampton by Hilton Veracruz Boca Del Rio stand out as a highlight, offering superior comfort and contributing significantly to an overall restful hotel experience.
The reviews of Hampton by Hilton Veracruz Boca Del Rio highlight a generally high standard of cleanliness throughout the hotel. Guests frequently describe the facilities and rooms as very clean, emphasizing well-maintained and modern amenities. Numerous reviews specifically mention that the hotel overall, including the common areas and rooms, is kept in excellent condition with everything looking tidy and well-organized.
Some guests were impressed by the exceptional cleanliness of the hotel, noting that it was clean and sanitized throughout their stay. Positive remarks also extend to clean and comfortable rooms, which are cited for having good sheets and pillows and bathrooms that are both clean and functional, although a couple of comments mentioned hot water issues.
However, there are a few detracting points from the otherwise positive feedback. Instances of dirty or stained items such as comforters, sinks and minibars were noted, along with some cases of insufficient room cleaning upon guest arrival. Reports of dust in the rooms and carpet cleanliness issues in the hallways were also mentioned. Further, a few guests noted specific problems like bedbugs, dirty coffee cups and a problematic WC float.
Despite these isolated issues, the overall sentiment regarding cleanliness at the hotel remains predominantly positive with many guests appreciating the clean and well-maintained environment.
At Hampton by Hilton Veracruz Boca Del Rio, the staff receives consistently high praise for their friendliness and helpfulness. Most reviews highlight the warmth and cordial nature of the team, making guests feel welcome and comfortable during their stay. The staff is often described as attentive, resourceful and efficient, consistently going above and beyond to meet guests' needs. Their ability to provide excellent service, whether it's resolving issues promptly or assisting with special requests like welcoming pets warmly, stands out in the feedback.
Guests frequently mention the excellent attention of the staff across various departments, including the reception and room service. The staff's fluency in English and their proactive approach in offering services such as free coffee and water further enhance the guest experience. The positive encounters often lead to remarks on the staff's exceptional service and overall professionalism.
However, a few reviews mention areas for improvement. Some guests reported less satisfactory experiences with the reception staff, citing issues such as long wait times and lack of enthusiasm. There were also occasional mentions of unfriendly or poorly trained staff members, particularly in the restaurant and room service areas.
Despite these occasional negatives, the overwhelming majority of reviews underscore the staff's dedication and commitment to providing a pleasant stay. Whether it's their polite and helpful demeanor, the exemplary service offered or the overall kind and attentive treatment, the staff at Hampton by Hilton Veracruz Boca Del Rio significantly enriches the guest experience.
Guest reviews for the Hampton by Hilton Veracruz Boca Del Rio generally reflect a positive experience with the hotel's WiFi quality. Many guests noted that the WiFi was good, excellent and very fast with some highlighting that the connection worked well and the signal was strong. However, there were a few mentions of slower internet speeds and instances where the WiFi did not work at all. Despite these occasional issues, the majority of guests seemed satisfied with the internet service, praising it for its reliability and speed.
The Hampton by Hilton Veracruz Boca Del Rio offers a well-equipped gym that caters to fitness enthusiasts. The fitness center operates 24 hours, providing flexibility for various schedules. Guests have noted the gym's cleanliness and well-maintained facilities with a variety of tools and equipment available for a comprehensive workout. While one instance of broken equipment was mentioned, the overall sentiment is that the gym is very good and adequately meets the needs of its users. The gym is an appreciated amenity for those prioritizing their fitness regimen during their stay.
The pool at Hampton by Hilton Veracruz Boca Del Rio garners mixed reviews from guests. Positively, many mention that it is a nice, clean and pleasant space, particularly enjoyed by children. It's also described as family-friendly and well-maintained with some guests noting that pool service and employees are accommodating. The size of the pool is appreciated and it offers potential for great family time.
However, several issues have been noted that detract from the experience. A common complaint is the cold temperature of the pool water with multiple guests describing it as freezing and unheated. This has led to the pool being seen as unappealing or unfit for use at times. Moreover, there are frequent mentions of the pool being dirty or murky and occasionally neglected. Guests have also pointed out logistical problems, such as the lack of towels, lighting and maintenance in the pool area, as well as issues with detached lamps and improper usage by people in regular clothes. Furthermore, inconsistencies with pool opening hours and the need for reservations have caused frustration.
Overall, while the pool has its charms and is particularly enjoyable for children, improvements in maintenance, temperature regulation and operational management would significantly enhance the guest experience.
The Hampton by Hilton Veracruz Boca Del Rio has received mixed feedback regarding its parking facilities. Guests frequently noted that the parking lot is small, making it challenging to find available spots, especially during peak times. The limited parking space often gets full quickly, creating inconvenience for those arriving later. While there is a covered parking lot and some outdoor parking, the coverage doesn't suffice for all vehicles, forcing some to park under the sun.
The hotel sometimes doesn't offer valet parking and when available, the service has been described as terrible by some visitors. The absence of valet service at night necessitates self-parking, which can be cumbersome. Additionally, the parking access system has caused issues with barriers not always functioning properly and access taking considerable time.
Despite these challenges, guests appreciated having free parking and those who managed to find a spot noted that the parking is conveniently located right behind the hotel and on the ground level. Overall, while there are adequate options, the availability of parking spaces clearly needs improvement to better handle the influx of vehicles.
Hampton by Hilton Veracruz Boca Del Rio proves to be an ideal destination for families traveling with children. The hotel is particularly noted for being family-friendly with numerous recommendations highlighting its suitability for those vacationing with kids. Guests have appreciated the hotel's proximity to beaches and nearby restaurants, which offer plenty of family-friendly dining options. The environment is praised as being safe for families with children, which adds to the comfort level for parents.
Moreover, the hotel extends its welcoming atmosphere to pets, treating family dogs like cherished members. This inclusivity makes it an excellent choice for guests who don’t want to leave their furry friends behind. Families traveling in larger groups, including parents and multiple children, have reported satisfying stays here, underscoring the hotel's ability to comfortably accommodate everyone. Whether traveling with a spouse, kids or even the family dog, Hampton by Hilton Veracruz Boca Del Rio stands out as a highly recommended option for a family-focused trip in the Port of Veracruz.
Visitors to Hampton by Hilton Veracruz Boca Del Rio consistently praised the establishment for meeting four-star standards with four-star hotel accommodations and facilities. With excellent clean rooms and exceptional service, the hotel is highlighted as superb and highly recommended by many guests. The quality-price ratio was particularly noted as very good, making it an excellent choice for those seeking value. The hotel's exceptional location adds to its appeal, offering superb convenience for both work and leisure. Many guests exceeded their expectations during their stay, reporting total comfort and a wonderful overall experience. From those looking for a comfortable and quality vacation to business travelers in search of the best work environment in Veracruz, this hotel is frequently recommended for its excellent stay, service and facilities.
Hampton by Hilton Veracruz Boca Del Rio proves to be an excellent choice for business travelers. The hotel's location is convenient for business trips and its business-friendly facilities have garnered positive mentions. It offers a business center, providing a quiet environment conducive to work. Meeting spaces are available for work meetings, adding to its appeal as a good business hotel. Guests appreciate the accommodating reception staff who allow the use of computers and printing services for free, making it a reliable option for any work-related needs. Overall, the hotel stands out as a practical and efficient choice for those traveling for business purposes.
Hampton by Hilton Veracruz Boca Del Rio is noted for its exceptional accessibility for guests with disabilities. The hotel’s location is highly praised for being easy to arrive at and super accessible. The facilities themselves are described as generally easy to access with accessible parking available on-site. Guests appreciated that the hotel provided appropriate amenities and accommodations for special needs. Additionally, the attentive staff were frequently commended for their readiness to assist with any special requirements, ensuring a comfortable stay for all guests.
The outdoor pool at Hampton by Hilton Veracruz Boca Del Rio receives mostly positive feedback from guests. Described as small but clean and nice, it becomes a favored spot for families. Children particularly enjoy their time at the pool, which is praised for being well-maintained and kid-friendly. Despite not having heaters and occasionally having sediments at the bottom, the general sentiment is that the pool is very good and provides a decent temperature for swimming. However, some guests wish for extended operating hours and faster reservation processes. The pool’s visibility from the rooms is an added convenience for supervising parents.
The Hampton by Hilton Veracruz Boca Del Rio emerges as a reliably pet-friendly destination, garnering positive feedback for its welcoming approach to pet guests. Reviews highlight the hotel's acceptance of dogs and other pets within its premises, including allowing them in rooms and common areas, creating a genuinely inclusive environment for pet owners. Guests appreciate the kindness and warmth extended towards their furry companions with some noting thoughtful touches such as complimentary bone-shaped poop bag holders and water bowls.
Despite the overall positive sentiment, there are a few observations regarding the extra charges for pets and occasional disturbances from noisy animals left unattended. A policy is in place that requires aggressive dog breeds to be muzzled, ensuring safety and comfort for all guests and their pets. Nonetheless, the majority of experiences reflect satisfaction with the hotel's pet-friendly facilities and services, making it a recommended option for travelers accompanied by their furry friends.
Location Show Map
Location
Breakfast
However, issues of variety and repetition are common critiques. Several guests point out that the breakfast offerings are limited, both in terms of options and the frequency of menu changes. There are multiple comments about the need for more variety and that the breakfast is always the same with some dishes being overly spicy or lacking flavor.
The breakfast timing and organization also receive criticism. Guests mention that the buffet service is often disorganized with long waits, insufficient food and tableware and that the breakfast period ends too early. Space and seating during breakfast time also seem to be a problem with not enough capacity to accommodate all guests smoothly.
Despite these drawbacks, many guests find the breakfast worth it, appreciating the good value for money. The breakfast, while simple and sometimes basic, generally satisfies guests' expectations, providing a good start to their day at the hotel.
Dinner
Rooms
Cleanliness is a standout feature with consistently positive remarks about the overall hygiene of the rooms. Guests also enjoy the comfort of the beds and the amenities provided, contributing to an inviting and relaxing environment. Despite a few minor issues such as occasional musty smells or deactivated key cards, the general consensus highlights the excellent room service and immediate room delivery.
Modern facilities, including good air conditioning and clean bathrooms, add to the positive experience. The attention to detail in room amenities and the lovely room decoration enrich the guest experience further. Locations and views from the rooms are also appreciated, adding a layer of enjoyment to the stay.
However, some guests noted the absence of minibars and a few instances of noise from corridors and other rooms. Despite these occasional shortcomings, the overall comfort and spaciousness of the rooms, along with their clean and modern design, make Hampton by Hilton Veracruz Boca Del Rio a highly recommended choice for travelers seeking a comfortable and satisfying stay.
Beds
While the vast majority of guests highlight the comfort and cleanliness of the beds with beds regularly being clean and soft, a few mention small issues such as beds being too soft or on the smaller side. However, these concerns appear to be exceptions rather than the rule.
In summary, the beds at Hampton by Hilton Veracruz Boca Del Rio stand out as a highlight, offering superior comfort and contributing significantly to an overall restful hotel experience.
Cleanliness
Some guests were impressed by the exceptional cleanliness of the hotel, noting that it was clean and sanitized throughout their stay. Positive remarks also extend to clean and comfortable rooms, which are cited for having good sheets and pillows and bathrooms that are both clean and functional, although a couple of comments mentioned hot water issues.
However, there are a few detracting points from the otherwise positive feedback. Instances of dirty or stained items such as comforters, sinks and minibars were noted, along with some cases of insufficient room cleaning upon guest arrival. Reports of dust in the rooms and carpet cleanliness issues in the hallways were also mentioned. Further, a few guests noted specific problems like bedbugs, dirty coffee cups and a problematic WC float.
Despite these isolated issues, the overall sentiment regarding cleanliness at the hotel remains predominantly positive with many guests appreciating the clean and well-maintained environment.
Staff
Guests frequently mention the excellent attention of the staff across various departments, including the reception and room service. The staff's fluency in English and their proactive approach in offering services such as free coffee and water further enhance the guest experience. The positive encounters often lead to remarks on the staff's exceptional service and overall professionalism.
However, a few reviews mention areas for improvement. Some guests reported less satisfactory experiences with the reception staff, citing issues such as long wait times and lack of enthusiasm. There were also occasional mentions of unfriendly or poorly trained staff members, particularly in the restaurant and room service areas.
Despite these occasional negatives, the overwhelming majority of reviews underscore the staff's dedication and commitment to providing a pleasant stay. Whether it's their polite and helpful demeanor, the exemplary service offered or the overall kind and attentive treatment, the staff at Hampton by Hilton Veracruz Boca Del Rio significantly enriches the guest experience.
Wi-Fi
Gym
Pool
However, several issues have been noted that detract from the experience. A common complaint is the cold temperature of the pool water with multiple guests describing it as freezing and unheated. This has led to the pool being seen as unappealing or unfit for use at times. Moreover, there are frequent mentions of the pool being dirty or murky and occasionally neglected. Guests have also pointed out logistical problems, such as the lack of towels, lighting and maintenance in the pool area, as well as issues with detached lamps and improper usage by people in regular clothes. Furthermore, inconsistencies with pool opening hours and the need for reservations have caused frustration.
Overall, while the pool has its charms and is particularly enjoyable for children, improvements in maintenance, temperature regulation and operational management would significantly enhance the guest experience.
Parking
The hotel sometimes doesn't offer valet parking and when available, the service has been described as terrible by some visitors. The absence of valet service at night necessitates self-parking, which can be cumbersome. Additionally, the parking access system has caused issues with barriers not always functioning properly and access taking considerable time.
Despite these challenges, guests appreciated having free parking and those who managed to find a spot noted that the parking is conveniently located right behind the hotel and on the ground level. Overall, while there are adequate options, the availability of parking spaces clearly needs improvement to better handle the influx of vehicles.
Family
Moreover, the hotel extends its welcoming atmosphere to pets, treating family dogs like cherished members. This inclusivity makes it an excellent choice for guests who don’t want to leave their furry friends behind. Families traveling in larger groups, including parents and multiple children, have reported satisfying stays here, underscoring the hotel's ability to comfortably accommodate everyone. Whether traveling with a spouse, kids or even the family dog, Hampton by Hilton Veracruz Boca Del Rio stands out as a highly recommended option for a family-focused trip in the Port of Veracruz.
4 Star
Business
Accessible
Outdoor Pool
Dog Friendly
Despite the overall positive sentiment, there are a few observations regarding the extra charges for pets and occasional disturbances from noisy animals left unattended. A policy is in place that requires aggressive dog breeds to be muzzled, ensuring safety and comfort for all guests and their pets. Nonetheless, the majority of experiences reflect satisfaction with the hotel's pet-friendly facilities and services, making it a recommended option for travelers accompanied by their furry friends.
Yes, Hampton by Hilton Veracruz Boca Del Rio has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hampton by Hilton Veracruz Boca Del Rio.
Yes, Hampton by Hilton Veracruz Boca Del Rio welcomes dogs.
Yes, parking facilities are available at Hampton by Hilton Veracruz Boca Del Rio.
Yes, Hampton by Hilton Veracruz Boca Del Rio has a gym.
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