DoubleTree by Hilton Veracruz
Veracruz
19.19427000,
-96.12619200
,
Boulevard Avila Camacho 707, Col. Ricardo Flores Magon
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Summary of reviewsDoubleTree by Hilton Veracruz offers a well-rounded and notably positive guest experience, making it a popular choice for visitors to the vibrant city of Veracruz. Its beachfront location, just minutes from downtown, is highly praised for convenience and scenic views. The hotel's proximity to major attractions, shops and dining options allows guests to explore the area with ease, while the ocean views from many rooms add to its appeal.
The breakfast buffet at DoubleTree is celebrated for its variety and quality with fresh ingredients and a range of options satisfying different tastes. Although there are minor issues with certain items and pricing, overall, guests find the breakfast to be a pleasant start to their day. Dinner experiences are mixed with many enjoying the tasty dishes and good service, while others find the quality inconsistent and at times, too expensive.
Rooms are generally appreciated for their cleanliness, comfort and spaciousness, often boasting great ocean views. Guests commend the friendly and welcoming staff, contributing to a restful stay. However, some concerns about humidity, outdated furniture and occasional service lapses are noted.
Cleanliness is a prominent feature with consistent daily cleaning maintaining a high standard. While occasional issues with linens and room odors are reported, the overall commitment to cleanliness and adherence to COVID-19 protocols is well-received.
Staff service is a highlight at DoubleTree by Hilton Veracruz with employees frequently described as friendly, helpful and attentive. Their exceptional service enhances the guest experience significantly, although there are sporadic mentions of less satisfactory interactions with specific staff members.
The pool area, while appreciated for its size and atmosphere, draws mixed reviews due to its unheated water and maintenance concerns. Complaints about dirt, cold water and occasional neglect are common, though many still find the pool an enjoyable feature.
The beach location offers easy access and beautiful sunrises, though it is busy and lacking in cleanliness and private amenities. Guests often lament the crowded and occasionally polluted public beach, despite its convenience.
Valet parking services need improvement with guests citing limited space and occasional inattentive service. Self-parking is preferred by some to avoid these issues.
The family-friendly environment at DoubleTree by Hilton Veracruz receives high accolades with comfortable accommodations and attentive staff making it a great choice for families. Guests appreciate arrangements to stay on the same floor and overall convenience.
Beds at the hotel are a standout feature with many guests raving about their comfort and the quality of the bedding. The majority find them exceptionally comfortable, ensuring a restful sleep.
Overall, DoubleTree by Hilton Veracruz provides a very clean and comfortable four-star experience with a few areas needing attention but many strong points making it a favored choice for travelers.
Categories
The breakfast buffet at DoubleTree is celebrated for its variety and quality with fresh ingredients and a range of options satisfying different tastes. Although there are minor issues with certain items and pricing, overall, guests find the breakfast to be a pleasant start to their day. Dinner experiences are mixed with many enjoying the tasty dishes and good service, while others find the quality inconsistent and at times, too expensive.
Rooms are generally appreciated for their cleanliness, comfort and spaciousness, often boasting great ocean views. Guests commend the friendly and welcoming staff, contributing to a restful stay. However, some concerns about humidity, outdated furniture and occasional service lapses are noted.
Cleanliness is a prominent feature with consistent daily cleaning maintaining a high standard. While occasional issues with linens and room odors are reported, the overall commitment to cleanliness and adherence to COVID-19 protocols is well-received.
Staff service is a highlight at DoubleTree by Hilton Veracruz with employees frequently described as friendly, helpful and attentive. Their exceptional service enhances the guest experience significantly, although there are sporadic mentions of less satisfactory interactions with specific staff members.
The pool area, while appreciated for its size and atmosphere, draws mixed reviews due to its unheated water and maintenance concerns. Complaints about dirt, cold water and occasional neglect are common, though many still find the pool an enjoyable feature.
The beach location offers easy access and beautiful sunrises, though it is busy and lacking in cleanliness and private amenities. Guests often lament the crowded and occasionally polluted public beach, despite its convenience.
Valet parking services need improvement with guests citing limited space and occasional inattentive service. Self-parking is preferred by some to avoid these issues.
The family-friendly environment at DoubleTree by Hilton Veracruz receives high accolades with comfortable accommodations and attentive staff making it a great choice for families. Guests appreciate arrangements to stay on the same floor and overall convenience.
Beds at the hotel are a standout feature with many guests raving about their comfort and the quality of the bedding. The majority find them exceptionally comfortable, ensuring a restful sleep.
Overall, DoubleTree by Hilton Veracruz provides a very clean and comfortable four-star experience with a few areas needing attention but many strong points making it a favored choice for travelers.
Beachfront Hotel
Offering a prime beachfront setting, this hotel provides comfortable accommodations with sea views. The hotel features a pool and is well-located for accessing nearby attractions. It is highly rated for its convenient location and quality service.
Hotel Taking Steps Towards Sustainability
This hotel holds multiple third-party sustainability certifications, including ISO 14001:2015 for Environmental Management, ISO 50001:2018 for Energy Management, and ISO 9001:2015 for Quality Management systems, demonstrating a strong commitment to environmental performance and efficiency.
Family Friendly Hotel
This hotel offers a comfortable stay and includes amenities for families. Its well-rounded services aim to accommodate the needs of both adults and children.
Romantic Hotel
Provides a sophisticated ambiance and excellent service, perfect for a romantic escape. The comfortable rooms and convenient location near the beach make it a great choice for couples.
Hotel with Swimming Pool
This hotel provides pool access for guests. It is a full-service hotel, offering a comfortable and convenient stay with the assurance of the Hilton brand.
Outdoor Pool
Hotel with Free Wi-Fi
This hotel offers complimentary Wi-Fi throughout the property. Its rooms are well-appointed and include modern decor and a 40-inch TV. Select suites offer great views and separate living areas.
Business Hotel
DoubleTree by Hilton Veracruz provides business amenities and comfortable accommodations. It is suitable for various business needs.
Hotel with Parking
This hotel offers complimentary valet parking, secured and covered parking, and free private parking on site, providing multiple convenient and secure options for guests with vehicles.
EV charging stations
Hotel with Gym
The DoubleTree by Hilton Veracruz provides a fitness center for its guests. It is a reliable option for those seeking fitness amenities.
Hotel with EV Charging Stations
The DoubleTree by Hilton Veracruz provides an electric vehicle charging station for guests. It also features an outdoor pool, fitness center, restaurant, and bar, ensuring a comfortable and convenient stay for EV-driving travelers.
4-Star Hotel
This hotel provides a comfortable stay with its well-appointed rooms and excellent service. It is close to the beach and offers amenities suitable for both leisure and business travelers.
Hotel with Outdoor Pool
The hotel features a well-maintained outdoor pool and comfortable rooms, ideal for both business and leisure travelers. It provides quality service and a relaxing environment.
Hotel near The Beach
Hotel for Honeymoon
Accessible Hotel
Guest Reviews
Located right in front of the beach, DoubleTree by Hilton Veracruz offers guests an excellent location that blends convenience with scenic views. Its proximity to downtown areas and major attractions like the Malecon, the aquarium and the main square makes it an ideal choice for travelers. Many guests appreciated the ability to walk to various points of interest, including shops, markets and dining options, all just a few minutes away. The central and accessible location ensures that visitors can explore the vibrant city of Veracruz without hassle. With its beachfront position, the hotel provides stunning ocean views from the rooms, adding to the overall appeal. Clean, comfortable and well-maintained facilities combined with superb service contribute to a pleasant stay. Overall, visitors lauded the convenient, picturesque location as a major highlight of their experience at the DoubleTree by Hilton Veracruz.
The breakfast at DoubleTree by Hilton Veracruz has received overwhelmingly positive feedback from guests. The buffet breakfast stands out for its variety and deliciousness, offering a plethora of fresh fruits, rich flavors and well-prepared dishes. Guests repeatedly praised the variety, from hearty options to lighter fare, ensuring there is something for everyone. The quality of the food has been highlighted with many noting the fresh ingredients and excellent taste.
The service at the breakfast dining room also garnered commendations, contributing to an overall pleasant dining experience. However, a minor point of dissatisfaction for some guests was the non-natural orange juice and the pricing of certain items like a cup of black coffee, which was considered excessive by some. Despite these minor criticisms, most guests felt that the breakfast was fair for the price and thoroughly enjoyed the meal.
In summary, DoubleTree by Hilton Veracruz offers a buffet breakfast that is consistently rated highly for its variety, taste and quality, framed by good service, making it a delightful start to the day for its guests.
DoubleTree by Hilton Veracruz offers a dining experience that elicits mixed reviews from its guests. On the positive side, many praise the delicious food and commend the restaurant for its tasty dishes and appealing menu. Specific mentions of the breakfast buffet and club sandwich highlight the enjoyable dining options available. The restaurant’s interior design also adds to the pleasant dining environment and guests appreciate the very good service at both the restaurant and the bar, where attentive staff enhance the experience.
However, some guests have also noted areas of improvement. While the food is described as delicious by many, others have remarked that it is expensive for the quality offered. Criticisms include slow service, poor taste of certain dishes, such as the Milanese and some overall disappointment with the dinner experience. Despite these mixed reviews, the positives regarding food taste and restaurant atmosphere suggest that dining at DoubleTree by Hilton Veracruz can be a delightful experience, albeit with some inconsistencies.
The rooms at the DoubleTree by Hilton Veracruz receive mixed feedback from guests, but several positive aspects stand out. Many guests highlight the cleanliness of the rooms, noting they are very clean and well-maintained. Comfort is another recurring theme with numerous reviews mentioning comfortable beds and overall room comfort. The rooms are frequently described as spacious, providing plenty of room to relax and some boast a great view, particularly those facing the sea.
Guests also appreciate the friendly and welcoming staff and the rooms being cozy and quiet, allowing for a restful stay. Modern and beautiful room decor, combined with spacious bathrooms and large showers, enhances the staying experience for many visitors. Several reviews specifically mention the excellent condition of the installations and the cleanliness of the property in general. Moreover, the hotel’s location is considered fantastic by guests.
However, some recurring issues are pointed out by guests. Among the most frequent complaints are rooms with a strong smell of humidity or mustiness, which detract from the overall experience. Some guests report outdated rooms and worn-out furniture, including uncomfortable, old mattresses and worn linens. Issues with room service and incomplete room amenities are also noted. Additionally, a few rooms are criticized for being small and lacking proper ventilation.
Despite these drawbacks, the hotel’s positives such as clean, comfortable and spacious rooms, friendly staff and great views often make for a pleasant stay.
Nestled in the charming city of Veracruz, DoubleTree by Hilton Veracruz has garnered overwhelmingly positive attention for its exceptionally comfortable beds. Guests frequently highlight the supreme comfort of the mattresses, describing them as soft, cozy and conducive to a restful night’s sleep. The bedding, often praised for its freshness, further enhances the overall comfort experience. Many reviews consistently point out the luxurious feel of the sheets and pillows with some specifically noting the extraordinary quality of both.
Several guests mention that the beds contribute greatly to the comfort of the room with a few describing them as fabulous and even super comfortable. Pillows, although predominantly well-received, have occasionally been noted as needing to be a bit firmer. It's clear that the overall comfort of the beds stands out as a significant aspect of the guest experience at this hotel.
Despite a few mentions of uncomfortable beds and pillows, the consensus leans heavily towards satisfaction. The generally high praise indicates that DoubleTree by Hilton Veracruz takes great care in providing a restful and comfortable sleep environment for its guests, ensuring that they wake up refreshed and ready to enjoy all that Veracruz has to offer.
At the DoubleTree by Hilton Veracruz, cleanliness stands out as a prominent feature according to guest feedback. Numerous reviews praise the hotel for its overall cleanliness and emphasize the very clean facilities. Guests appreciate clean and comfortable accommodations, including clean rooms and fresh sheets with several noting the cleanliness of the bathrooms specifically. The property is consistently described as very clean with daily cleaning services maintaining this standard. Moreover, the hotel's efforts to adhere to cleaning protocols, especially in line with COVID-19 guidelines, have been recognized and valued.
However, not all reviews reflect a perfect image. Some guests have pointed out issues like gray and holey towels, worn-out carpets and windows with visible dust. There were also less frequent but concerning reports of room odors, dirty sheets and even rat traces. Additionally, some comments mentioned needing better soap and more attentive replacements for towels.
Still, the balance of reviews suggests that diligent cleaning is a hallmark of the DoubleTree by Hilton Veracruz with friendly and responsive staff adding to the positive experience of many visitors. While areas for improvement exist, particularly in maintaining and updating older fixtures, the hotel's commitment to a clean and comfortable stay remains a comforting constant for its guests.
At the DoubleTree by Hilton Veracruz, the staff consistently receives high praise from guests for their exceptional service. Many reviews highlight the helpfulness and attentiveness of the employees, describing them as friendly, kind and always prepared to assist. Receptionists, in particular, stand out for their warm welcomes and efficient check-in processes, often noted for their friendliness and the delightful welcome cookie they offer.
Waitstaff also receive commendation for their attentiveness and efficiency, contributing notably to the positive dining experiences at the hotel. Guests frequently comment on the remarkable attention and genuine care provided by all team members, which leaves a lasting impression. The overall consensus points to excellent customer service with the staff frequently described as super attentive, always willing to help and maintaining a friendly demeanor throughout guests' stays.
While the majority of reviews are overwhelmingly positive, a few guests mentioned instances of bad attitudes from specific staff members, particularly within the valet service. Despite these occasional criticisms, the predominant sentiment remains one of satisfaction and appreciation for the staff's commitment to making each guest's stay as pleasant as possible. Overall, the exemplary service at DoubleTree by Hilton Veracruz significantly enhances the guest experience.
The pool at DoubleTree by Hilton Veracruz has received mixed reviews from guests. Positively, many appreciated the pool's cleanliness, size and comfortable atmosphere, describing it as very large, spacious and ideal for swimming. Some guests highlighted the pool area as very nice, pleasant and perfect with a temperature that could be just right. Additionally, the provision of towels and the jacuzzi in the pool area were noted as excellent perks.
However, there are notable areas of concern that have been repeatedly mentioned. Numerous guests complained about the pool's cold water, as it is not heated. Maintenance issues such as broken lights, general neglect and reports of dirt and cockroaches were also prevalent. The service at the pool received criticism for not meeting expectations with some mentioning that the pool area requires more attention and that the pool bathrooms were dirty. The presence of a pigeon infestation was another downside mentioned by visitors.
In summary, while the pool offers a comfortable and enjoyable space for many, there are significant issues related to maintenance, cleanliness and water temperature that need addressing to ensure a consistently positive experience for all guests.
DoubleTree by Hilton Veracruz boasts a prime location directly opposite the beach, offering convenient, short walks to the sand and surf. Its central position also places it minutes away from the historic center, making it an ideal spot for those looking to explore the cultural essence of Veracruz. Guests can enjoy stunning sunrises from the beach just across the street, where the views create a serene morning setting.
However, some aspects of the beach area may not meet expectations. The beach here is a public one, often crowded, especially during peak seasons like Holy Week. It’s frequented by locals and visitors may encounter frequent solicitations. Though situated perfectly for beach access, the cleanliness of the shore leaves something to be desired with reports of pollution and general uncleanliness. Additionally, the hotel does not provide private beach areas or amenities such as umbrellas.
Despite its proximity to the beach, some guests have been disheartened by the lack of direct beach access and the overall busy atmosphere of the beachfront. Nonetheless, the hotel's advantageous location does offer a balance between beachfront convenience and proximity to the vibrant city life of Veracruz.
DoubleTree by Hilton Veracruz offers a valet parking service that seems to have room for improvement. Guests often find the parking lot to be very small and limited in space, causing occasional inconvenience. While the underground garage is noted for its easy accessibility via elevator, the parking area is not covered, which might be a downside for some visitors. Practical issues like the necessity of going down stairs to reach the parking area and the distance of the parking lot from the hotel are also mentioned. Some guests prefer to park their vehicles themselves for a quicker and easier experience. Negative feedback highlights instances of inattentive service and lack of proper assistance from the valet staff with some reports of damage to vehicles not being addressed by the hotel. Expanding the parking lot space and enhancing the attentiveness of the valet service could significantly improve the parking experience for guests.
The DoubleTree by Hilton Veracruz receives high praise for its family-friendly environment, characterized by great attention and comfort. Guests appreciate the comfortable accommodations and the ease of access throughout the hotel. Positive remarks highlight the attentive and kind staff, especially noting their helpfulness in ensuring a pleasant stay for families. The option to stay on the same floor as family members adds to the convenience. The overall sentiment is that the hotel is a high-quality choice particularly suited for families, despite some areas being restricted to adults only.
DoubleTree by Hilton Veracruz is recognized for its very clean and comfortable four-star facilities. Guests frequently compliment the hotel for its above-average service and commend the staff for their excellence. The establishment provides four-star service and is often described as superb and super nice. Despite some minor issues such as dirty carpet, old and stained towels, unpleasant bathroom smell and the use of cardboard cups, the hotel is generally viewed as a good choice, meeting the basics and delivering on its promises.
DoubleTree by Hilton Veracruz boasts an enviable beachfront location that guests appreciate. It is situated directly in front of a very clean and peaceful beach, offering easy and immediate access just across the street. The hotel's large and beautiful structure provides balconies with stunning sea views and good glimpses of the port. This convenient and picturesque setting makes it particularly appealing for those booking their stay for the opportunity to enjoy the pool and the serene beachfront atmosphere.
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Location
Breakfast
The service at the breakfast dining room also garnered commendations, contributing to an overall pleasant dining experience. However, a minor point of dissatisfaction for some guests was the non-natural orange juice and the pricing of certain items like a cup of black coffee, which was considered excessive by some. Despite these minor criticisms, most guests felt that the breakfast was fair for the price and thoroughly enjoyed the meal.
In summary, DoubleTree by Hilton Veracruz offers a buffet breakfast that is consistently rated highly for its variety, taste and quality, framed by good service, making it a delightful start to the day for its guests.
Dinner
However, some guests have also noted areas of improvement. While the food is described as delicious by many, others have remarked that it is expensive for the quality offered. Criticisms include slow service, poor taste of certain dishes, such as the Milanese and some overall disappointment with the dinner experience. Despite these mixed reviews, the positives regarding food taste and restaurant atmosphere suggest that dining at DoubleTree by Hilton Veracruz can be a delightful experience, albeit with some inconsistencies.
Rooms
Guests also appreciate the friendly and welcoming staff and the rooms being cozy and quiet, allowing for a restful stay. Modern and beautiful room decor, combined with spacious bathrooms and large showers, enhances the staying experience for many visitors. Several reviews specifically mention the excellent condition of the installations and the cleanliness of the property in general. Moreover, the hotel’s location is considered fantastic by guests.
However, some recurring issues are pointed out by guests. Among the most frequent complaints are rooms with a strong smell of humidity or mustiness, which detract from the overall experience. Some guests report outdated rooms and worn-out furniture, including uncomfortable, old mattresses and worn linens. Issues with room service and incomplete room amenities are also noted. Additionally, a few rooms are criticized for being small and lacking proper ventilation.
Despite these drawbacks, the hotel’s positives such as clean, comfortable and spacious rooms, friendly staff and great views often make for a pleasant stay.
Beds
Several guests mention that the beds contribute greatly to the comfort of the room with a few describing them as fabulous and even super comfortable. Pillows, although predominantly well-received, have occasionally been noted as needing to be a bit firmer. It's clear that the overall comfort of the beds stands out as a significant aspect of the guest experience at this hotel.
Despite a few mentions of uncomfortable beds and pillows, the consensus leans heavily towards satisfaction. The generally high praise indicates that DoubleTree by Hilton Veracruz takes great care in providing a restful and comfortable sleep environment for its guests, ensuring that they wake up refreshed and ready to enjoy all that Veracruz has to offer.
Cleanliness
However, not all reviews reflect a perfect image. Some guests have pointed out issues like gray and holey towels, worn-out carpets and windows with visible dust. There were also less frequent but concerning reports of room odors, dirty sheets and even rat traces. Additionally, some comments mentioned needing better soap and more attentive replacements for towels.
Still, the balance of reviews suggests that diligent cleaning is a hallmark of the DoubleTree by Hilton Veracruz with friendly and responsive staff adding to the positive experience of many visitors. While areas for improvement exist, particularly in maintaining and updating older fixtures, the hotel's commitment to a clean and comfortable stay remains a comforting constant for its guests.
Staff
Waitstaff also receive commendation for their attentiveness and efficiency, contributing notably to the positive dining experiences at the hotel. Guests frequently comment on the remarkable attention and genuine care provided by all team members, which leaves a lasting impression. The overall consensus points to excellent customer service with the staff frequently described as super attentive, always willing to help and maintaining a friendly demeanor throughout guests' stays.
While the majority of reviews are overwhelmingly positive, a few guests mentioned instances of bad attitudes from specific staff members, particularly within the valet service. Despite these occasional criticisms, the predominant sentiment remains one of satisfaction and appreciation for the staff's commitment to making each guest's stay as pleasant as possible. Overall, the exemplary service at DoubleTree by Hilton Veracruz significantly enhances the guest experience.
Pool
However, there are notable areas of concern that have been repeatedly mentioned. Numerous guests complained about the pool's cold water, as it is not heated. Maintenance issues such as broken lights, general neglect and reports of dirt and cockroaches were also prevalent. The service at the pool received criticism for not meeting expectations with some mentioning that the pool area requires more attention and that the pool bathrooms were dirty. The presence of a pigeon infestation was another downside mentioned by visitors.
In summary, while the pool offers a comfortable and enjoyable space for many, there are significant issues related to maintenance, cleanliness and water temperature that need addressing to ensure a consistently positive experience for all guests.
Beach
However, some aspects of the beach area may not meet expectations. The beach here is a public one, often crowded, especially during peak seasons like Holy Week. It’s frequented by locals and visitors may encounter frequent solicitations. Though situated perfectly for beach access, the cleanliness of the shore leaves something to be desired with reports of pollution and general uncleanliness. Additionally, the hotel does not provide private beach areas or amenities such as umbrellas.
Despite its proximity to the beach, some guests have been disheartened by the lack of direct beach access and the overall busy atmosphere of the beachfront. Nonetheless, the hotel's advantageous location does offer a balance between beachfront convenience and proximity to the vibrant city life of Veracruz.
Parking
Family
4 Star
Beachfront
Yes, DoubleTree by Hilton Veracruz has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at DoubleTree by Hilton Veracruz.
No, DoubleTree by Hilton Veracruz doesn't allow dogs.
Yes, parking facilities are available at DoubleTree by Hilton Veracruz.
Yes, DoubleTree by Hilton Veracruz has a gym.
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