Four Points by Sheraton Veracruz
Veracruz
19.15429500,
-96.10817200
,
Calzada Adolfo Ruiz Cortines No. 1997 Fracc Jardines De Virginia
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Summary of reviewsFour Points by Sheraton Veracruz, located in the heart of Boca del Rio, is celebrated for its strategic location, which makes it an ideal choice for both tourists and business travelers. Its proximity to key attractions, restaurants and the convention center, combined with excellent city views from certain rooms and the pool area, adds a layer of convenience and visual delight. Guests appreciate the balance of cost and quality, which provides good value for the stay.
The dining experience, particularly breakfast, receives positive remarks for its delicious and varied offerings. The buffet is noted for its great selection and the à la carte breakfast is praised for timely service and good flavor. The dinner menu retains an authentic jarocho flavor, although some guests suggest a need for more variety and consistency. Room service is generally well-regarded despite sporadic availability over the phone.
Room quality offers a pleasant experience with comfortable beds, spacious layouts and modern amenities. However, occasional maintenance issues, such as peeling walls and outdated furniture, have been reported. Cleanliness overall is commendable, though isolated instances of neglect, particularly concerning areas like the pool surroundings and certain in-room amenities, do occur.
The hotel's staff consistently receive high praise for their friendly, attentive and helpful nature, enhancing the guest experience significantly. Nonetheless, a few isolated incidents of less positive interactions with the reception staff are noted.
While the WiFi service presents some challenges with connectivity issues often reported, the rooftop pool garners high marks for its panoramic views and family-friendly environment. Nonetheless, it would benefit from better maintenance and service. Valet parking is convenient but may be slow at times and better alternative parking options would enhance the experience.
For families, the hotel provides a generally welcoming atmosphere, although room space and breakfast arrangements might require attention for a more comfortable family stay. The beds are widely noted for their comfort, conducive to a good night's sleep, albeit with some inconsistencies in quality.
Lastly, the romantic ambiance of Four Points by Sheraton Veracruz, especially beautiful at night, makes it a charming choice for couples seeking a pleasant and comfortable stay.
Categories
The dining experience, particularly breakfast, receives positive remarks for its delicious and varied offerings. The buffet is noted for its great selection and the à la carte breakfast is praised for timely service and good flavor. The dinner menu retains an authentic jarocho flavor, although some guests suggest a need for more variety and consistency. Room service is generally well-regarded despite sporadic availability over the phone.
Room quality offers a pleasant experience with comfortable beds, spacious layouts and modern amenities. However, occasional maintenance issues, such as peeling walls and outdated furniture, have been reported. Cleanliness overall is commendable, though isolated instances of neglect, particularly concerning areas like the pool surroundings and certain in-room amenities, do occur.
The hotel's staff consistently receive high praise for their friendly, attentive and helpful nature, enhancing the guest experience significantly. Nonetheless, a few isolated incidents of less positive interactions with the reception staff are noted.
While the WiFi service presents some challenges with connectivity issues often reported, the rooftop pool garners high marks for its panoramic views and family-friendly environment. Nonetheless, it would benefit from better maintenance and service. Valet parking is convenient but may be slow at times and better alternative parking options would enhance the experience.
For families, the hotel provides a generally welcoming atmosphere, although room space and breakfast arrangements might require attention for a more comfortable family stay. The beds are widely noted for their comfort, conducive to a good night's sleep, albeit with some inconsistencies in quality.
Lastly, the romantic ambiance of Four Points by Sheraton Veracruz, especially beautiful at night, makes it a charming choice for couples seeking a pleasant and comfortable stay.
Hotel with Spa
Likely provides standard spa services expected of a Sheraton hotel. It combines reliability with potential spa amenities for a comfortable stay.
Family Friendly Hotel
This hotel offers essential amenities for a comfortable family stay. Its location provides convenient access to local attractions and services.
Business Hotel
Four Points by Sheraton Veracruz is a business hotel that provides a comfortable and functional environment for business travelers. While specific details about its business amenities and meeting spaces are not available, Sheraton hotels generally offer comprehensive business facilities.
Hotel with Parking
This hotel, part of the Marriott brand, explicitly offers complimentary on-site parking and complimentary valet parking, indicating a focus on convenient and secure parking for guests.
Accessible Hotel
This hotel offers accessible facilities for travelers requiring additional assistance, including accessible rooms via interior corridors and accessible entrances to the on-site swimming pool and business center.
4-Star Hotel
This hotel receives generally favorable ratings, particularly for its location and service. It offers comfortable accommodations and helpful staff, though some guests have noted the need for facility upkeep.
Hotel for Honeymoon
Romantic Hotel
Hotel with Swimming Pool
Rooftop Pool Panoramic View Pool Outdoor Pool
Hotel with Gym
Hotel with Outdoor Pool
Hotel with Panoramic View Pool
Hotel with Rooftop Pool
Guest Reviews
Nestled in the heart of Boca del Rio, Four Points by Sheraton Veracruz is celebrated for its prime location. Guests frequently highlight the hotel's proximity to key attractions, restaurants and points of interest, making it suitable for both tourists and business travelers. The central location offers easy access to main roads and is close to the convention center, adding convenience for those with various agendas. Many reviews praise the hotel for providing excellent city views, particularly from the pool area and certain rooms. Cleanliness and attentive staff are also commonly noted, enhancing the overall guest experience. The balance between cost and quality is another appreciated aspect, ensuring visitors feel they receive good value. Overall, Four Points by Sheraton Veracruz's strategic location and thoughtful amenities make it a go-to choice for travelers seeking comfort and accessibility.
The breakfast at Four Points by Sheraton Veracruz receives a generally positive reception from guests, who frequently highlight its delicious and varied offerings. The buffet, in particular, is noted for its great selection and completeness with many guests describing it as very good or excellent. The à la carte breakfast is also praised for timely service, good presentation and flavor. A standout feature is the quality and taste of the food, particularly the delicious buffets and efficient, attentive service.
Some guests mention minor inconsistencies, such as occasional issues with freshness and limited selections at the buffet. Overall, guests find the breakfast to be satisfactory and enjoyable, adding to the comfortable and excellent facilities provided by the hotel. While there were occasional mentions of confusion regarding breakfast inclusivity and charges, the overall sentiment reflects a positive dining experience.
Dining at Four Points by Sheraton Veracruz presents a mix of experiences for guests. The hotel restaurant consistently receives praise for its tasty and delightful dishes, many of which retain an authentic jarocho flavor. Guests frequently commend the excellent food and the high quality of the restaurant service. However, some reviews suggest that there is room for improvement. A call for more variety in both the menu and buffet offerings has been noted, along with a desire for more consistent bar service, as staff availability can be sporadic. Additionally, there are occasional critiques regarding the taste of the food with some diners finding it somewhat bland. Room service is generally well-regarded, although there have been instances where getting a response over the phone proved challenging. While the prices for food are higher compared to similar hotels, the overall dining experience is considered satisfying by many patrons. Some logistical concerns arise, such as the early closing times for restaurant and room service and limited elevator functionality, but these do not overshadow the positive feedback regarding the food itself.
The rooms at Four Points by Sheraton Veracruz offer a mixed experience for guests. On the positive side, many reviews highlight the comfort of the rooms with guests praising the comfortable beds, spacious layouts and cleanliness. Some rooms also provide beautiful views and modern amenities, making for a very pleasant stay overall. The hotel's facilities, including the gym and pool, receive commendation for their cleanliness and upkeep.
However, not all feedback is glowing. Some rooms appear to suffer from a lack of maintenance with peeling walls, dirty windows and outdated furniture noted. Issues with humidity and unpleasant smells were mentioned and a few guests encountered problems with cleanliness, including finding hairs on the floor and encountering pests. Additionally, some rooms are described as very small, which may not be suitable for families. The absence of functional amenities such as mini-fridges and working lamps was also a point of concern for some visitors.
Guests appreciate the hotel's prime location, which offers easy access to attractions and various shopping options. The staff generally receive high marks for their friendly and helpful service. Overall, while the rooms at Four Points by Sheraton Veracruz can offer a comfortable and convenient stay, there are certain aspects of maintenance and cleanliness that need attention to enhance the guest experience.
At Four Points by Sheraton Veracruz, the beds have garnered a mix of feedback from guests with a strong emphasis on comfort being a notable highlight. Many guests have praised the beds as being very comfortable, contributing significantly to a pleasant rest with descriptions of super comfortable beds being common. The pillows also receive positive remarks for their comfort. Guests appreciate the overall comfort of the bedding, often describing it as delicious and conducive to a good night's sleep.
However, some reviews point out inconsistencies in the bed quality. Issues included worn-out, soggy or extremely lumpy mattresses, as well as some beds being described as hard with only a thin sheet provided. There appears to be variation in the experiences with some rooms having smaller or uncomfortable beds. Despite these occasional shortcomings, the positive reviews about bed comfort overshadow the negatives, suggesting that many guests still enjoy a restful stay focused around the comfort of their beds.
Four Points by Sheraton Veracruz garners positive acclaim for its cleanliness with numerous guests applauding the immaculate state of the rooms and overall facilities. The hotel's thorough housekeeping ensures that the rooms are clean and comfortable, providing a welcoming environment for guests. Many highlighted the cleanliness of not just the rooms but also the pool, jacuzzi and other facilities, emphasizing that the hotel is generally well-maintained and comfortable for sleeping.
However, a few reviews pointed to specific areas needing improvement. The wood surrounding the pool, air conditioning, gym and elevators have been remarked upon for requiring better maintenance. Issues such as a musty smell in some rooms, lack of cleanliness in the ground floor facilities and noise from the cleaning staff were noted by several visitors. Certain critical remarks highlighted occurrences of dirty rooms upon check-in and outdated towels.
Despite isolated concerns, the hotel's strategic location and comfortable ambiance often overshadow minor grievances, making Four Points by Sheraton Veracruz a reliable choice for many travelers seeking a clean and welcoming stay.
The reviews for 'Four Points by Sheraton Veracruz' paint a detailed picture of the hotel’s staff service, primarily highlighting its strengths. A recurring theme across guest feedback is the excellent attention and kindness extended by the staff. Visitors consistently remark on the friendly, attentive and helpful nature of employees, from the reception desk to the valet parking service. The quality of service is often described as exceptional with staff going above and beyond to ensure a pleasant stay. Guests note the incredible and consistently excellent treatment received, emphasizing that the welcoming and accommodating disposition of the staff enhances the overall experience at the hotel.
However, there are some mentions of less positive interactions, particularly with the reception staff. A few reviews point out instances of unfriendly and indifferent attitudes from some employees, which contrasts sharply with the predominantly positive feedback. Despite these isolated experiences, the majority of the comments praise the staff's dedication and professionalism, underscoring their role in creating a warm and inviting atmosphere at the hotel. Overall, the staff’s commitment to customer service stands out as a key strength of the Four Points by Sheraton Veracruz, alongside its clean and comfortable facilities.
The WiFi experience at Four Points by Sheraton Veracruz presents a mixed bag for guests. On a positive note, some reviews highlight moments of a good internet signal. However, many guests have experienced significant connectivity issues. The WiFi was often described as practically non-existent and unreliable, leading to frustration as internet service frequently disconnected, especially on the TVs. The quality of the internet signal has been noted as generally low with instances of it not working throughout the stay. Additionally, the TV signal quality left much to be desired, compounded by a limited selection of channels.
The rooftop pool at Four Points by Sheraton Veracruz offers an incredible and panoramic view that is frequently praised by guests. The ambiance around the pool is comfortable and family-friendly, making it convenient for visitors of all ages. Additionally, the area boasts many places to eat, contributing to a pleasant experience.
Nevertheless, there are several areas that need attention. Many guests have pointed out that the pool is quite small and often crowded, making it less enjoyable during peak times. The water temperature has also been an issue with reports of the pool being cold and the heating not functioning.
Maintenance seems to be a recurring concern. The pool area is described as neglected and dirty by several reviewers, indicating that it requires better upkeep to meet guest expectations. The pool service is often criticized for being very slow and there have been instances where the condition of the pool and amenities were deteriorating.
In summary, while the pool at Four Points by Sheraton Veracruz boasts a stunning view and a generally pleasant environment, it would significantly benefit from improved maintenance and service to enhance the overall guest experience.
Planning a stay at Four Points by Sheraton Veracruz? It's great to know that they offer valet parking services. The convenience of valet parking can be a plus for guests who prefer to leave their car in capable hands. Reviewers have mentioned that the valet parking service is generally good, providing a certain level of assurance for those utilizing it.
However, there are some recurrent concerns to keep in mind. The primary issue noted is that the valet parking process tends to be quite slow with several mentions of long waits to retrieve cars. This could be a point of frustration, especially during peak times. Some guests have highlighted the lack of alternative parking options, which means valet parking is mandatory and not optional.
For those who prefer to park their own car, this setup might not be ideal. Additionally, there is a daily charge for the valet service and a few guests have pointed out logistical problems with the parking system.
Overall, while the valet parking service is there to ensure that parking is managed for you, the experience seems to benefit from some improvements in efficiency and speed.
Travelers visiting Four Points by Sheraton Veracruz with children can find a generally family-friendly environment, though there are some considerations to keep in mind. Many reviews highlight that the hotel is good for family trips with a good location that suits families well. Guests appreciate that the atmosphere is child-friendly and that the property is a pleasing destination for a family gathering.
However, there are a few areas where the hotel could improve. Space in the rooms may be somewhat limited for families, making it difficult to accommodate additional luggage comfortably. Some guests have noted the absence of extra blankets or pillows for children, resulting in discomfort due to cold temperatures. Additionally, breakfast arrangements may require attention, as it has been mentioned that the provided breakfast was limited to one person, not covering meals for children.
Overall, while the hotel is deemed visitable and positively rated for family stays, being prepared for minor inconveniences could enhance the experience.
Four Points by Sheraton Veracruz offers a romantic experience, characterized by comfortable, clean and thoughtfully designed spaces. The hotel's ambiance, particularly beautiful at night, makes it an ideal setting for couples. Whether visiting with a partner or friends, the romantic location enhances the overall charm of the stay.
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Location
Breakfast
Some guests mention minor inconsistencies, such as occasional issues with freshness and limited selections at the buffet. Overall, guests find the breakfast to be satisfactory and enjoyable, adding to the comfortable and excellent facilities provided by the hotel. While there were occasional mentions of confusion regarding breakfast inclusivity and charges, the overall sentiment reflects a positive dining experience.
Dinner
Rooms
However, not all feedback is glowing. Some rooms appear to suffer from a lack of maintenance with peeling walls, dirty windows and outdated furniture noted. Issues with humidity and unpleasant smells were mentioned and a few guests encountered problems with cleanliness, including finding hairs on the floor and encountering pests. Additionally, some rooms are described as very small, which may not be suitable for families. The absence of functional amenities such as mini-fridges and working lamps was also a point of concern for some visitors.
Guests appreciate the hotel's prime location, which offers easy access to attractions and various shopping options. The staff generally receive high marks for their friendly and helpful service. Overall, while the rooms at Four Points by Sheraton Veracruz can offer a comfortable and convenient stay, there are certain aspects of maintenance and cleanliness that need attention to enhance the guest experience.
Beds
However, some reviews point out inconsistencies in the bed quality. Issues included worn-out, soggy or extremely lumpy mattresses, as well as some beds being described as hard with only a thin sheet provided. There appears to be variation in the experiences with some rooms having smaller or uncomfortable beds. Despite these occasional shortcomings, the positive reviews about bed comfort overshadow the negatives, suggesting that many guests still enjoy a restful stay focused around the comfort of their beds.
Cleanliness
However, a few reviews pointed to specific areas needing improvement. The wood surrounding the pool, air conditioning, gym and elevators have been remarked upon for requiring better maintenance. Issues such as a musty smell in some rooms, lack of cleanliness in the ground floor facilities and noise from the cleaning staff were noted by several visitors. Certain critical remarks highlighted occurrences of dirty rooms upon check-in and outdated towels.
Despite isolated concerns, the hotel's strategic location and comfortable ambiance often overshadow minor grievances, making Four Points by Sheraton Veracruz a reliable choice for many travelers seeking a clean and welcoming stay.
Staff
However, there are some mentions of less positive interactions, particularly with the reception staff. A few reviews point out instances of unfriendly and indifferent attitudes from some employees, which contrasts sharply with the predominantly positive feedback. Despite these isolated experiences, the majority of the comments praise the staff's dedication and professionalism, underscoring their role in creating a warm and inviting atmosphere at the hotel. Overall, the staff’s commitment to customer service stands out as a key strength of the Four Points by Sheraton Veracruz, alongside its clean and comfortable facilities.
Wi-Fi
Pool
Nevertheless, there are several areas that need attention. Many guests have pointed out that the pool is quite small and often crowded, making it less enjoyable during peak times. The water temperature has also been an issue with reports of the pool being cold and the heating not functioning.
Maintenance seems to be a recurring concern. The pool area is described as neglected and dirty by several reviewers, indicating that it requires better upkeep to meet guest expectations. The pool service is often criticized for being very slow and there have been instances where the condition of the pool and amenities were deteriorating.
In summary, while the pool at Four Points by Sheraton Veracruz boasts a stunning view and a generally pleasant environment, it would significantly benefit from improved maintenance and service to enhance the overall guest experience.
Parking
However, there are some recurrent concerns to keep in mind. The primary issue noted is that the valet parking process tends to be quite slow with several mentions of long waits to retrieve cars. This could be a point of frustration, especially during peak times. Some guests have highlighted the lack of alternative parking options, which means valet parking is mandatory and not optional.
For those who prefer to park their own car, this setup might not be ideal. Additionally, there is a daily charge for the valet service and a few guests have pointed out logistical problems with the parking system.
Overall, while the valet parking service is there to ensure that parking is managed for you, the experience seems to benefit from some improvements in efficiency and speed.
Family
However, there are a few areas where the hotel could improve. Space in the rooms may be somewhat limited for families, making it difficult to accommodate additional luggage comfortably. Some guests have noted the absence of extra blankets or pillows for children, resulting in discomfort due to cold temperatures. Additionally, breakfast arrangements may require attention, as it has been mentioned that the provided breakfast was limited to one person, not covering meals for children.
Overall, while the hotel is deemed visitable and positively rated for family stays, being prepared for minor inconveniences could enhance the experience.
Romantic
Yes, Four Points by Sheraton Veracruz has pool(s) that belong to one or more of the following categories: Rooftop Pool, Panoramic View Pool, Outdoor Pool.
Yes, a spa is available at Four Points by Sheraton Veracruz.
No, Four Points by Sheraton Veracruz doesn't allow dogs.
Yes, parking facilities are available at Four Points by Sheraton Veracruz.
Yes, Four Points by Sheraton Veracruz has a gym.
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