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Summary of reviewsIlunion Aqua 4, situated in a prime, dynamic area of Valencia, is celebrated for its exceptional location next to the City of Arts and Sciences complex. Surrounded by vibrant shopping centers and numerous dining and entertainment options, the hotel provides guests with unmatched convenience. The area is well-connected via public transportation, offering easy access to both the city center and the beach, making it an ideal base for exploring Valencia’s cultural and seaside attractions. Stunning views of the city's futuristic architecture further enhance the hotel's appeal.
The hotel’s breakfast receives generally positive feedback for its organization, variety and quality. Guests appreciate the fresh options, including fruits, nuts, bread and freshly prepared eggs, as well as gluten- and lactose-free choices. The friendly and efficient breakfast staff contribute to a pleasant dining experience. Nonetheless, there are suggestions for improvement regarding consistency, variety and cost.
Despite the more mixed reviews regarding dinner, the presence of a Michelin star restaurant elevates the hotel's dining experience. The breakfast buffet is highly praised, but the dinner service is noted for its limited menu and occasional lapses in service. However, the plethora of nearby dining options provides guests with plenty of alternatives.
The rooms at Ilunion Aqua 4 are lauded for their spaciousness, modern design and cleanliness, often offering beautiful views and practical amenities. Guests generally find the beds comfortable and appreciate the quiet atmosphere. Nonetheless, there are some criticisms about dated decor, minor maintenance issues and inconsistent cleanliness standards.
Cleanliness is a strong suit for Ilunion Aqua 4 with many guests commending the hotel's high standards and the thoroughness of the housekeeping staff. However, there are occasional reports of lapses in cleaning.
The staff at Ilunion Aqua 4 are frequently praised for their friendliness, professionalism and willingness to assist. Many guests single out specific employees for their exceptional service, further enhancing the hotel's welcoming atmosphere.
Complimentary WiFi at the hotel receives mixed reviews. While many guests find the connection fast and reliable, others report issues with speed and reliability in certain areas.
The beds have received mixed feedback with many guests praising their comfort while others find them too firm or outdated. Pillows also receive varied opinions regarding their comfort.
Despite its four-star rating, some guests feel that Ilunion Aqua 4 falls short of these standards, citing outdated furniture and a lack of certain amenities. Nonetheless, the hotel’s neatness and maintenance are acknowledged positively.
For business travelers, Ilunion Aqua 4 is a convenient choice thanks to its central location, business facilities and professional staff. However, families might find it less accommodating due to its business-oriented focus.
The hotel's strong accessibility features and convenient location make it a good choice for guests with disabilities. Accessible rooms, necessary amenities and direct transport links enhance its suitability for those with reduced mobility.
In summary, Ilunion Aqua 4 stands out for its prime location, welcoming staff and cleanliness. While there are areas for improvement, particularly regarding dinner service and some facilities, the overall guest experience remains largely positive, making it a favored option for both leisure and business travelers. Show more
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Hotel Taking Steps Towards Sustainability
As part of ILUNION Hotels, this property adheres to a comprehensive sustainability strategy, including minimizing environmental impact, reducing waste, and installing solar panels. The group aims for BREEAM certification across all hotels by the end of 2024.
Hotel for Honeymoon
Located near the City of Arts & Sciences, Ilunion Aqua 4 is mentioned as a romantic hotel option. Its modern facilities and proximity to attractions make it suitable for a couple's trip.
Dog Friendly Hotel
This hotel is pet-friendly.
Accessible Hotel
This hotel offers fully adapted rooms with ample maneuvering space, adapted wardrobes, plasma TV, telephone with auditory amplification, and a programmable alarm clock with vibration/light system. Its bathrooms feature support bars by the toilet, a floor-leveled shower with a shower chair, and a wireless emergency button. The hotel provides preferential tables for guests with reduced mobility in the restaurant, accessible parking with an adapted lift connection, and includes Braille and audio guidance throughout the property.
4-Star Hotel
This hotel provides modern accommodations and a range of facilities. Its location and services make it a practical choice for travelers.
Romantic Hotel
Business Hotel
Room Types
Double or Twin RoomThis stylish, air-conditioned room features free Wi-Fi, flat-screen satellite TV and minibar. It comes with a pillow menu and a private bathroom with a hairdryer.
Triple RoomThis stylish, air-conditioned room features free Wi-Fi, flat-screen satellite TV and minibar. It comes with a pillow menu and a private bathroom with a hairdryer.
Junior SuiteThis spacious, air-conditioned suite features free high-speed Wi-Fi, 32" flat-screen satellite TV. It comes with a separate lounge and a pillow menu. The private bathroom comes with a hairdryer, a bathrobe and slippers.
Triple Room (2 Adults + 1 Child)This stylish, air-conditioned room features free Wi-Fi, flat-screen satellite TV and minibar. It comes with a pillow menu and a private bathroom with a hairdryer.
Junior Suite (3 Adults)This spacious, air-conditioned suite features free high-speed Wi-Fi, 32" flat-screen satellite TV. It comes with a separate lounge and a pillow menu. The private bathroom comes with a hairdryer, a bathrobe and slippers.
Junior Suite (2 Adults + 2 Children)This spacious, air-conditioned suite features free high-speed Wi-Fi, 32" flat-screen satellite TV. It comes with a separate lounge and a pillow menu. The private bathroom comes with a hairdryer, a bathrobe and slippers.
Junior Suite (2 Adults + 1 Child)This spacious, air-conditioned suite features free high-speed Wi-Fi, 32" flat-screen satellite TV. It comes with a separate lounge and a pillow menu. The private bathroom comes with a hairdryer, a bathrobe and slippers.
Twin Room Pet FriendlyThis twin room has air conditioning. This stylish, air-conditioned room features free Wi-Fi, flat-screen satellite TV and minibar. It comes with a pillow menu and a private bathroom with a hairdryer.
Welcome Pack for PETS: bed, feeder, drinker, candy and gift toy.
Habitación Doble (Uso Individual)The double room features a private bathroom equipped with a bath and a hairdryer. The air-conditioned double room offers a flat-screen TV with satellite channels, a wardrobe, a safe deposit box, parquet floors as well as city views. The unit offers 2 beds.
Guest Reviews
8.2
Very Good
Location
Located in a dynamic area of Valencia, Ilunion Aqua 4 boasts an unparalleled position right next to the renowned City of Arts and Sciences complex. Surrounded by vibrant shopping centers, including the Aqua Mall just below the hotel, guests have convenient access to an array of dining options, supermarkets and entertainment venues such as El Corte Inglés and multiple parks.
Travelers appreciate the centrality of this modern hotel, strategically situated between the city center and the beach. This prime location offers easy access to public transportation, making exploration of Valencia's historic sites and beachfront areas straightforward and efficient. For those visiting the Oceanografic or attending events at the Science Museum and Aquarium, the proximity is unbeatable with many key attractions just a short walk away.
The hotel offers expansive views of the city's futuristic architecture and nearby parks, enhancing the overall experience. Serving as an ideal base for both short visits and extended stays, Ilunion Aqua 4 is perfectly positioned for visitors keen on exploring Valencia’s diverse offerings, from its cultural institutions to its seaside charms.
Breakfast
Breakfast at Ilunion Aqua 4 garners a variety of opinions with a significant number of guests expressing satisfaction. Many reviews highlight the breakfast as being well-organized, abundant, rich in variety and constantly replenished. Positive notes emphasize the availability of fresh and quality options, including a good range of fruits, nuts, bread and freshly prepared eggs, which align with international tastes. Guests also appreciated the inclusion of gluten-free and lactose-free choices and some especially enjoyed elements like honey served straight from the comb.
Comments often mention the friendly and helpful breakfast staff and the overall organization of the breakfast service, which includes staggered time slots to avoid queues. Additionally, for those with dietary needs, the hotel seems to accommodate celiac disease quite well, ensuring appropriate meal options.
However, there are areas where guests felt the breakfast could improve. Some mentioned inconsistency in quality with occasional issues such as missing items or cold hot foods. Others felt the variety could be increased, especially given the hotel's four-star rating. A few reviews cite the high cost of breakfast and a lack of fresh options like natural orange juice and vegetables. Concerns were also raised about the repetitive nature of the offerings from day to day.
While the overall opinion leans towards positive, particularly praising the breadth and freshness of the selection, there is room for the hotel to address the noted shortcomings to elevate the breakfast experience further.
Dinner
Ilunion Aqua 4 offers a dining experience with mixed reviews from its guests. The hotel boasts an amazing location near the City of Arts and Sciences, the Oceanografic and a beautiful park along the former Turia riverbed. This prime spot gives guests superb views and plenty of food options nearby, including a shopping mall with many dining places and shops.
The breakfast buffet consistently receives high praise for its variety and richness with excellent options for both vegetarians and vegans. Guests describe the breakfast as fantastic, offering superb dining experiences with great food and pasta options. The presence of a Michelin star restaurant on the ninth floor is another highlight, providing an elevated culinary experience with superb dishes, though it may not always be open during the day.
Despite these positive aspects, the hotel's dinner service seems to be less impressive. Some guests have noted a limited dinner menu, mediocre lunch options and poor choices for children. The restaurant's late opening time and occasional poor attention by staff during lunch and dinner hours have also been points of contention. Nonetheless, it's clear that many prefer exploring the variety of nearby restaurants and dining options available around the hotel.
In summary, while Ilunion Aqua 4 excels in its breakfast offerings and benefits from a Michelin star restaurant, the dinner service might leave some guests wanting more. Luckily, the abundance of surrounding eateries provides plenty of alternatives for a delightful dining experience.
Rooms
Ilunion Aqua 4 offers a mix of spacious and comfortable rooms with varying levels of satisfaction among guests. The rooms are particularly noted for their large size, modern design and cleanliness with many rooms providing beautiful views and practical amenities such as mini-fridges and safes. Many guests found the beds to be very comfortable and appreciated the quietness of the rooms despite occasional mentions of poor soundproofing.
The hotel's location near the City of Arts and Sciences makes it a convenient choice for tourists. The family suites, consisting of connected rooms, are well-received for offering ample space. However, reviews indicate some inconsistencies in room quality with several guests noting outdated decor, worn furniture and minor maintenance issues such as broken fixtures and drafts from windows.
Impeccable cleanliness was frequently mentioned, though not uniformly, as some guests noted lapses in cleaning standards, particularly on lower floors. Furthermore, some guests experienced inconvenience with room facilities such as the absence of kettles, limited air conditioning and minor technical difficulties like demagnetized key cards.
Despite these issues, many guests found the overall experience pleasant, highlighting the large, well-maintained rooms and the courteous staff. The hotel's integration in a shopping mall adds convenience for guests, although some noted difficulties with signage and access to the hotel from the garage.
Beds
Guests have varied opinions about the beds at Ilunion Aqua 4. The majority found the beds to be comfortable, clean and spacious with some even describing them as fantastic, super comfortable or extremely comfortable. However, there were notable criticisms as well. A recurring issue is the firmness of the mattresses with several guests finding them too hard or even feeling the springs. Additionally, some beds were described as old, worn out or unstable and a few guests encountered mattresses that moved apart or had mold. Pillows also garnered mixed reactions; while some found them comfortable, others experienced issues with them being too soft, flat or cheap. Requests for double beds were sometimes met with two single beds pushed together, which often separated. Overall, while many guests praised the comfort of the beds, a significant number expressed dissatisfaction with the quality and condition of the mattresses and pillows.
Cleanliness
Ilunion Aqua 4 boasts a reputation for cleanliness with numerous guests noting the hotel's immaculate standards. Many reviews highlight the pristine condition of the rooms with comments describing them as very clean, spotless and impeccably maintained. The hotel's common areas are also praised for their cleanliness, making them great spaces for guests to work in and relax.
Daily housekeeping is a strong point with visitors appreciating the regular change of towels and bed linens. The thoroughness of the cleaning staff is often highlighted, ensuring that rooms are refreshed every day with meticulous attention to hygiene.
However, some reviews point out inconsistencies, especially with rooms being dusty or not cleaned to the expected standard, indicating a need for more rigorous quality control. Issues such as outdated bathroom fixtures, broken furniture and specific areas being missed during cleaning rounds were occasionally noted by guests.
Despite these occasional lapses, the general consensus is that the hotel maintains a high level of cleanliness in both private and public areas. This, combined with the hotel's modern appearance and friendly, attentive staff, creates a comfortable and inviting environment for travelers.
Staff
Ilunion Aqua 4 boasts an exceptional staff that consistently receives high praise from its guests. Their friendly, helpful and accommodating nature stands out with many guests highlighting their warm welcome and attentive service. Employees, from receptionists to restaurant staff, are noted for their professionalism, efficiency and readiness to assist in every situation. Several staff members, such as Marta, Veronica, Laura and Alfredo, are often mentioned for their outstanding service, going above and beyond their duties to enhance guests' experiences.
Despite a few isolated instances of less satisfactory interactions, the general sentiment remains overwhelmingly positive. Guests appreciate the clean and well-maintained facilities, along with the staff's courteous and caring approach. Whether it's offering room upgrades, handling specific requests or providing valuable local recommendations, the team at Ilunion Aqua 4 ensures that guests feel well-cared for throughout their stay. Their dedication, kindness and professionalism significantly contribute to the overall pleasant atmosphere of the hotel, making it a preferred choice for many travelers.
Wi-Fi
Ilunion Aqua 4 offers complimentary WiFi for its guests with mixed reviews on its performance. Many guests appreciated the fast and reliable connection, highlighting excellent, high-speed and strong WiFi. Some found the WiFi coverage to be expansive and efficient, ensuring a smooth online experience in various areas of the hotel. Positive remarks were frequent regarding good WiFi accessibility and well-functioning internet in rooms and common areas.
However, several guests experienced inconsistent service. There were numerous mentions of the WiFi being slow, unreliable and occasionally non-functional, which made it difficult for some to work effectively. Issues such as unstable connections, weak signals in certain areas and the internet cutting off were reported by a subset of visitors. Despite these setbacks, the hotel has managed to provide satisfactory internet service for most with many guests having no issues at all.
4 Star
Ilunion Aqua 4, situated within a shopping center, struggles to meet the expectations associated with its four-star rating. Despite the convenience of its location, numerous reviews highlight a disparity between the hotel’s claimed rating and the actual experience provided. Many guests feel that the hotel falls short of four-star standards, likening it more to a three-star establishment with outdated furniture and decor. The lack of certain facilities such as a gym, pool and comprehensive room amenities further diminishes its reputation. Complaints frequently mention poor soundproofing, uncomfortable beds, issues with the air conditioning and meager breakfast offerings that do not align with the four-star promise. While everything is generally neat and well-maintained, the overall service and facilities fail to justify the higher cost.
Business
Ilunion Aqua 4 is strategically positioned to accommodate the needs of business travelers visiting Valencia. Located conveniently between the old town and the sea, this business-friendly hotel offers easy access to both the main tourist attractions and important business areas. It's praised for its central location, making it ideal for business trips and meetings. A business center and conference facilities enhance its corporate-friendly environment, meeting the standards expected by Ontario business travelers and many others.
Despite some mixed feedback on WiFi reliability, the hotel compensates with its professional and helpful reception staff. Parking benefits and a balanced environment for both business individuals and tourists add to its appeal. The presence of a business-oriented atmosphere demonstrates that Ilunion Aqua 4 is particularly suitable for those passing through on work-related trips or attending business events. The breakfast offering also receives positive remarks, contributing to a comfortable stay for business travelers needing to start their day on the right note.
However, it should be noted that Ilunion Aqua 4 might be less suited for families, emphasizing more on business rather than tourist activities. In summary, Ilunion Aqua 4 stands out as a well-located, service-oriented hotel that effectively caters to the professional needs of business travelers in Valencia.
Accessible
Ilunion Aqua 4 boasts strong accessibility features that cater well to guests with disabilities. The hotel is conveniently positioned close to public transport, making it easy to explore the city center and surrounding attractions. Notably, it offers immediate access to the Oceanografic and the City of Arts and Sciences, as well as direct entry to a shopping center from the premises.
Guests appreciated the presence of accessible rooms and necessary amenities, describing the hotel as good for those with reduced mobility. The parking options were also lauded as accessible. The hotel's central location further enhances its appeal to guests who require efficient and straightforward transportation options.
Despite these positives, there were some noted drawbacks. Guests found the emergency stairs to be narrow and without windows, which could pose a challenge in case of emergencies. Some issues with elevator functionality, such as the quick closing doors, could be potentially dangerous for those with disabilities. Additionally, while the accessibility features were generally praised, some guests felt that access could be "complicated," both for pedestrians and drivers.
Nevertheless, staff assistance was highlighted as a positive aspect, ensuring necessary support for guests with specific needs. Overall, Ilunion Aqua 4 delivers commendable accessibility, though it could benefit from addressing a few critical areas to enhance guest safety and convenience further.
Honeymoon
Ilunion Aqua 4 is consistently praised as an ideal destination for honeymooners with guests frequently mentioning it as a perfect honeymoon getaway. The hotel provides romantic touches such as high floor rooms upon request and honeymoon packages that include special gifts and a romantic dinner. Many visitors comment on their positive honeymoon experiences, affirming Ilunion Aqua 4 as a great place for a romantic retreat.
Romantic
Ilunion Aqua 4 offers a great setting for couples seeking a romantic getaway. The hotel is noted for its romantic atmosphere and ambiance, making it an ideal spot for special occasions like Valentine's Day. Guests appreciated the lovely romantic dinners, particularly highlighting the enchanting experience of dining under the stars. The location is convenient for couples, being next to a shopping center with easy access to various amenities. Despite a comment about the upholstered cushion material needing improvement, the overall feedback emphasizes the hotel's suitability for a romantic stay.
Dog Friendly
Ilunion Aqua 4 is a well-regarded choice for travelers looking to stay with their canine companions. The hotel is notably pet-friendly, offering a welcoming atmosphere for dogs and their owners. Many guests appreciated the hotel's ability to accommodate pets, describing it as very dog-friendly and highlighting the possibility to travel with pets, including toy poodles.
The location itself is excellent for pets, making it an attractive option for those traveling with animals. Moreover, the hotel's staff received positive mentions for being helpful and professional, enhancing the overall experience for guests and their pets.
Upon arrival, dogs are greeted warmly with amenities such as loungers, bowls and treats, making pets feel like valued guests. Pet-friendly rooms are described as clean and comfortable with some featuring additional conveniences like dog beds and biscuits.
Despite the positive comments on friendliness and amenities, several reviews mentioned the high surcharges for pets with fees ranging from €25 to €30 per dog per night being considered excessive by some guests. Additionally, limitations exist regarding areas where pets are allowed within the hotel, notably the outdoor bar and restaurant.
Overall, Ilunion Aqua 4 stands out as a pet-friendly option with exceptional staff and thoughtful amenities, though potential guests should be aware of the additional costs involved.
No, Ilunion Aqua 4 doesn't have any pool.
No, a spa isn't available at Ilunion Aqua 4.
Yes, Ilunion Aqua 4 welcomes dogs.
No, parking facilities aren't available at Ilunion Aqua 4.