Sercotel Sorolla Palace
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Summary of reviewsThe Sercotel Sorolla Palace stands out as a commendable choice for both business and leisure travelers, offering a blend of peace and accessibility due to its strategic location near the Valencia Congress Center and various public transportation options. This ideal placement ensures hassle-free connections to the city center, airport and other notable attractions, allowing for restful nights in a tranquil area while remaining close to dining and local amenities.
Guests consistently praise the hotel’s breakfast for its high quality, variety and inclusiveness. The extensive breakfast buffet, featuring fresh products and accommodating a wide range of dietary preferences, enhances the overall dining experience. The breakfast service is further complimented by efficient and friendly staff, making it a noteworthy aspect of a stay despite occasional logistical issues like crowded areas or slow replenishments.
Dinner at the Sercotel Sorolla Palace receives mixed reviews but includes positive remarks on the delicious dishes and efficient service. Signature offerings such as beef tenderloin with four cheese sauce are particularly appreciated. However, some variability in food quality and occasional service hiccups suggest exploring nearby dining options for a more traditional Valencian cuisine experience.
The hotel rooms receive high marks for spaciousness, cleanliness and comfort, contributing to a restful stay. Modern amenities, effective air conditioning and beautiful views from higher floors further enhance the appeal. Some rooms could benefit from refurbishments, but overall, the cleanliness and well-maintained conditions are major positives that guests frequently highlight.
Staff at Sercotel Sorolla Palace are generally praised for their politeness, courtesy and helpfulness, significantly improving the guest experience. Although minor language barriers and isolated incidents of less-than-ideal interactions occur, the majority of guests find the staff to be friendly and professional.
While the free WiFi service receives positive feedback for being fast and reliable in many areas, some guests encounter connectivity issues, particularly in their rooms. The gym obtains favorable comments for its cleanliness and equipment, though some updates could enhance its functionality. Similarly, the pool area is well-maintained and pleasant, despite some complaints about its small size and cold water.
Parking at the hotel is convenient with ample options, though the associated costs are considered high. The availability of free EV charging options is a notable convenience for guests driving electric vehicles.
Overall, Sercotel Sorolla Palace is recognized for its cleanliness, spacious rooms, quality breakfast and friendly staff, making it a reliable and pleasant choice for visitors to Valencia.
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Guests consistently praise the hotel’s breakfast for its high quality, variety and inclusiveness. The extensive breakfast buffet, featuring fresh products and accommodating a wide range of dietary preferences, enhances the overall dining experience. The breakfast service is further complimented by efficient and friendly staff, making it a noteworthy aspect of a stay despite occasional logistical issues like crowded areas or slow replenishments.
Dinner at the Sercotel Sorolla Palace receives mixed reviews but includes positive remarks on the delicious dishes and efficient service. Signature offerings such as beef tenderloin with four cheese sauce are particularly appreciated. However, some variability in food quality and occasional service hiccups suggest exploring nearby dining options for a more traditional Valencian cuisine experience.
The hotel rooms receive high marks for spaciousness, cleanliness and comfort, contributing to a restful stay. Modern amenities, effective air conditioning and beautiful views from higher floors further enhance the appeal. Some rooms could benefit from refurbishments, but overall, the cleanliness and well-maintained conditions are major positives that guests frequently highlight.
Staff at Sercotel Sorolla Palace are generally praised for their politeness, courtesy and helpfulness, significantly improving the guest experience. Although minor language barriers and isolated incidents of less-than-ideal interactions occur, the majority of guests find the staff to be friendly and professional.
While the free WiFi service receives positive feedback for being fast and reliable in many areas, some guests encounter connectivity issues, particularly in their rooms. The gym obtains favorable comments for its cleanliness and equipment, though some updates could enhance its functionality. Similarly, the pool area is well-maintained and pleasant, despite some complaints about its small size and cold water.
Parking at the hotel is convenient with ample options, though the associated costs are considered high. The availability of free EV charging options is a notable convenience for guests driving electric vehicles.
Overall, Sercotel Sorolla Palace is recognized for its cleanliness, spacious rooms, quality breakfast and friendly staff, making it a reliable and pleasant choice for visitors to Valencia.
Hotel Taking Steps Towards Sustainability
This hotel is mentioned in collections of hotels making efforts towards sustainability.
Hotel for Honeymoon
Mentioned as a romantic hotel, Sercotel Sorolla Palace offers rooms with views. It is a popular choice that provides a pleasant atmosphere for couples.
Family Friendly Hotel
Sercotel Sorolla Palace offers spacious rooms and family-friendly amenities. Its location near the city center makes it easy for families to explore Valencia's attractions.
Hotel with Swimming Pool
This hotel offers a rooftop pool that is open all year round, providing guests with swimming opportunities regardless of the season. It's located opposite the Valencia Conference Centre.
Outdoor Pool
Business Hotel
While specific details are limited in the provided data, Sercotel Sorolla Palace is a known business hotel in Valencia offering comprehensive services and amenities suitable for business travelers.
Hotel with Parking
Sercotel Sorolla Palace has an on-site car park with a limited number of reserved spaces that can only be booked at reception upon arrival. Public parking is also available. The limited guaranteed spots and booking process for on-site parking are less convenient.
EV charging stations
Accessible Hotel
The Sercotel Sorolla Palace is fully accessible with user-friendly spaces, elevators, accessible rooms, and walkways for wheelchairs. It offers 16 reserved parking spaces with an accessible route via a lift, and the main entrance features a ramp. The outdoor swimming pool is equipped with a pool lift.
Hotel with Gym
This hotel includes gym facilities for its guests. Specific information regarding the size, type of equipment, or operational hours of the fitness center was not detailed, but its availability is confirmed.
Hotel with EV Charging Stations
The hotel features an electric vehicle charging station on-site. It also offers amenities such as an outdoor pool with a retractable roof, a hot tub, gym, and is located near the Congress Centre.
4-Star Hotel
This hotel offers a blend of comfort and convenience, with amenities that cater to both leisure and business travelers. It is known for its spacious rooms and excellent service, making it a top choice for a comfortable stay.
Hotel with Outdoor Pool
This hotel features an outdoor pool located on a terrace with a sunbathing area. The outdoor pool is equipped with a retractable roof for year-round use and includes a pool lift and ramps for accessibility.
Romantic Hotel
Guest Reviews
Situated on the outskirts of Valencia, the Sercotel Sorolla Palace offers guests a unique blend of accessibility and tranquility. Its prime location puts it next to the Valencia Congress Center, making it an ideal spot for business travelers attending conferences. Additionally, the hotel is within a short distance from multiple forms of public transportation, including metro, bus and tram lines, which makes it easy to reach the city center, airport and other significant attractions such as the City of Arts and Sciences.
Guests appreciate the peaceful and quiet area surrounding the hotel, allowing for restful nights while still being relatively close to various dining options and local restaurants. Although it is not centrally located, the efficient public transport connections ensure that getting around Valencia is convenient and hassle-free. The nearest metro station is just a five-minute walk away and from there it's only a few stops to the heart of the city.
For those with early flights or in need of quick airport access, the hotel’s proximity to the airport, around a 10-minute taxi ride, adds to the convenience factor. Furthermore, the location offers advantages for those traveling by car, providing easy access to major highways and routes for day excursions out of the city.
Though some reviews highlight the hotel is somewhat distant from key tourist spots and the beach, the extensive and efficient transportation network counterbalances this, making the Sercotel Sorolla Palace a well-connected base for both business and leisure travelers.
The breakfast experience at Sercotel Sorolla Palace consistently receives positive remarks from guests for its high quality and diverse offerings. Guests frequently describe the breakfast as delicious, tasty and very good with a notable variety of fresh products. Many highlight the extensive and complete breakfast buffet, which includes a great selection of fruits, vegetables, cheeses and even fresh orange juice. Vegan options and local specialties like horchata with fartóns make the buffet inclusive and interesting.
The hotel's breakfast service is also praised for its organization and quality with efficient and friendly staff enhancing the overall experience. Guests appreciate the abundance of food and the ability to cater to a wide range of dietary preferences, from hearty hot options like scrambled eggs to lighter fare with fresh and diverse choices.
While there are occasional comments about the need for faster replenishment of certain items and limited options or cold hot foods, these are generally outweighed by the positive reviews. Some guests also note the breakfast's good value for money, especially when pre-booked at a reduced rate.
Despite minor logistical issues such as crowded breakfast areas and inconvenience for early flights, the overall sentiment leans heavily towards satisfaction. The emphasis on variety, quality and service makes the breakfast at Sercotel Sorolla Palace a noteworthy aspect of the guest experience.
The dinner experience at Sercotel Sorolla Palace presents a mixed bag of reviews. Many guests have praised the hotel's culinary offerings, noting the delicious and varied dinner options coupled with efficient service and professional staff. Signature dishes such as the beef tenderloin with four cheese sauce and the chicken salad with cheese have received commendations, as have the fast service and exceptional cocktails available, particularly by the pool bar.
However, there are notable areas where expectations are not always met. Some guests found the menu limited and the food quality inconsistent with instances of overcooked or microwaved dishes. The bravas received mixed reviews, ranging from excellent to terrible, reflecting the variability in dining experiences. Additionally, the dining options in the evening seemed particularly restricted to some and room service portions were noted to be insufficient for the price charged.
Service at the restaurant was efficient and well-prepared, but occasional instances of rude treatment by waitstaff were reported. The bar and restaurant also garnered mixed responses with some finding the prices reasonable and the quality commendable, while others deemed the offerings as expensive fast food.
For those seeking traditional Valencian cuisine or greater variety, nearby restaurants in the city's immediate vicinity are recommended and often praised for their authenticity and fair pricing. While Sercotel Sorolla Palace's dining experience has its strengths, exploring external dining options might enhance the overall culinary satisfaction.
Guest reviews for Sercotel Sorolla Palace highlight the spaciousness, cleanliness and comfort of the rooms as notable strong points. Reviewers consistently mention that the rooms are large with ample space for relaxation and storage, which contributes to a comfortable stay. The cleanliness of the rooms is frequently praised with many guests noting that the rooms are well-maintained and spotlessly clean. Beds are often described as comfortable, providing a good night's sleep.
Guests appreciate the functional and quiet nature of the rooms, noting modern amenities and effective air conditioning. Many rooms offer beautiful views, especially from higher floors with large windows allowing plenty of natural light. The hotel's location is generally considered convenient, balancing proximity to the city center with the benefit of peaceful surroundings.
Despite these positive aspects, some reviews note that parts of the rooms, particularly the furniture and decor, could use updating and better maintenance. Occasional issues with outdated or worn-out elements are mentioned, though these do not seem to overshadow the overall spaciousness and comfort. The bathrooms are generally well-received, although there are a few remarks about needing minor repairs or more modern features.
Overall, the hotel rooms at Sercotel Sorolla Palace are valued for their size, cleanliness and comfort, making them a reliable choice for travelers seeking a pleasant and restful stay.
At Sercotel Sorolla Palace, the feedback about the beds highlights mostly positive experiences from the guests. Reviews emphasize the comfort and quality of the beds, often described as very comfortable, spacious and conducive to a restful sleep. Many visitors appreciated the breathable mattresses, complete with supportive pillows, enhancing their overall stay. King-size beds in particular received high praise for their size and comfort.
However, some reviews pointed out occasional issues with room arrangements, such as receiving two single beds instead of a double bed. Nonetheless, even with twin beds pushed together, the overall comfort seemed satisfactory to most guests.
A few isolated complaints mentioned specific problems like hard mattresses, noisy beds or beds with wheels that did not stay fixed. Despite these minor issues, the majority of reports consistently noted that the beds at Sercotel Sorolla Palace significantly contributed to a pleasant and restful hotel experience, complemented by the spacious and well-maintained rooms.
In essence, the reviews collectively agree that sleeping at the Sercotel Sorolla Palace is generally a very comfortable experience, thanks to their well-thought-out bedding arrangements and attention to providing a good quality sleep environment.
The Sercotel Sorolla Palace receives overwhelmingly positive feedback for its cleanliness. Guests consistently note that the rooms and common areas are very clean, tidy and well-maintained. Many reviews highlight the rooms as immaculate, spacious and comfortable with frequent, thorough cleaning services ensuring a pleasant stay. The bathrooms are generally well-kept, although a few visitors mentioned areas where cleaning could be improved, such as mold in the bathtub or dust under furniture.
The hotel's facilities are modern and fresh with an inviting atmosphere enhanced by a clean and organized environment. Clean lines in the decor and the pleasant scent in the air contribute to guests describing the hotel as cozy and beautifully maintained.
Although some guests pointed out that certain rooms and hallways felt a bit dated and had specific cleanliness issues, such as stray hairs or dusty areas, these instances seem to be exceptions rather than the norm. The bed linens and towels are frequently highlighted for their cleanliness.
Overall, the Sercotel Sorolla Palace is praised for its high standards of cleanliness and attentive housekeeping, ensuring rooms are well cleaned and maintained daily, contributing to a comfortable and enjoyable stay.
At Sercotel Sorolla Palace, guest reviews often praise the friendliness and professionalism of the staff. The overall consensus reflects a team that is polite, courteous and eager to help. Many guests noted that the staff at both the reception and in the restaurant were particularly friendly and attentive, contributing to a welcoming atmosphere.
While some visitors encountered language barriers and less-than-ideal experiences with certain reception staff, the majority of comments highlight the efficient and helpful nature of the hotel personnel. Guests frequently mentioned that issues were promptly resolved and the staff’s ability to speak English was appreciated by many. The breakfast buffet service, in particular, received commendations for its attentive and friendly team.
However, there were also some criticisms regarding lack of friendliness or professionalism among some staff members, especially during check-in. Despite these isolated remarks, the general sentiment leans positively with many guests enjoying the cordial and accommodating nature of the team.
Overall, most guests seem to agree that the friendly and helpful disposition of the staff at Sercotel Sorolla Palace significantly enhances the stay experience, making it a pleasant choice for visitors exploring the area.
At Sercotel Sorolla Palace, guests have varied experiences with the WiFi service. On the positive side, many guests appreciated the free WiFi and noted that the connection was stable and strong. The internet was often described as fast with some guests even highlighting very fast speeds of about 200mbps. WiFi coverage was reported to be good throughout the hotel, including both common areas and rooms, exceeding many guests' expectations.
However, some guests faced significant issues with the WiFi service. Reports of poor and unreliable connections were common. In particular, connectivity problems in the rooms were frequently mentioned with some guests unable to use the internet at all or experiencing very slow and intermittent signals. Although the staff was quick to resolve some of these issues, the inconsistency in WiFi performance left several guests disappointed, noting that it could be better for a 21st-century hotel.
Sercotel Sorolla Palace offers a variety of fitness amenities with generally positive feedback about its gym and sauna. Many guests appreciated the gym for being well-equipped, clean and functional. The gym's size and ventilation were praised, providing plenty of cardio and weights machines. A noteworthy point is its extended hours, staying open until 2300 hours, which guests found convenient.
However, some reviews highlighted room for improvement in certain areas. A few guests noted the gym needed an update with some equipment not working or being basic in functionality. Despite these concerns, the overall consensus suggests the gym and its associated facilities, including the pool and sauna, were satisfactory, providing a decent workout environment. Although the gym is considered small by some, it remains well-maintained and beneficial for those seeking to maintain their fitness routines during their stay.
The pool at Sercotel Sorolla Palace offers a mixed experience, balancing between its clean, well-maintained environment and some limitations in terms of size and temperature. Many guests appreciated the cleanliness and the pleasant ambiance of the pool area, often describing it as nicely maintained and comfortable. Additionally, the availability of free towels and the nice pool bar service were noted as positive aspects that enhanced the overall poolside experience.
However, the pool’s small size, especially for the large hotel, was a recurring point of feedback, making it feel crowded at times. Several reviewers mentioned that the water was often too cold, which detracted from their comfort. Specifically, during winter months, the pool and Jacuzzi drew some criticism for their low temperatures.
Despite these drawbacks, guests found the pool area to be a pleasant place for relaxation, appreciating the sunbeds, shades and overall atmosphere. For those visiting in warmer months, the pool was seen as a very nice amenity to cool off and unwind. While it may lack the grandeur expected in a 4-star superior hotel and could use some upgrades, the pool area at Sercotel Sorolla Palace remains a valued feature for many visitors.
Parking at the Sercotel Sorolla Palace offers a mix of convenience and challenges for guests. The hotel provides ample parking options, including a spacious underground garage beneath the building and nearby paid parking facilities. Many guests found parking easy and hassle-free with plenty of free parking available in the surrounding area. The accessibility and ease of parking around the hotel were frequently highlighted, making it an attractive choice for those traveling by car.
However, guests also noted that while parking is convenient, it comes at a cost. The hotel's private parking is considered quite expensive with fees ranging from €18 to €25 per day. Some guests felt that the pricing was excessive, particularly for a property that is not situated in the city center. There were occasional mentions of minor issues such as ticket validation confusions and slightly challenging parking conditions outside.
Overall, despite the high costs associated with the on-site parking, the convenience, availability and the option of free parking nearby make it a viable choice for many travelers staying at the Sercotel Sorolla Palace.
The Sercotel Sorolla Palace provides convenient EV charging options for guests, featuring accessible chargers within the parking area. The underground parking includes specific spots for electric vehicle charging, enhancing the stay for those driving electric cars. Additionally, the hotel offers electric bikes, which further contributes to the eco-friendly options available to visitors. Overall, the facility adequately supports the needs of guests with electric vehicles, though some have found utilizing the charging stations a bit challenging.
Sercotel Sorolla Palace shines as a top choice for families seeking a comfortable and engaging stay. The hotel embraces a family-friendly atmosphere with well-equipped family suites and comfortable family rooms, making it an ideal destination for family getaways. Parents can rest easy with the excellent child care service and the warm-hearted staff who go out of their way to make children feel welcome.
Children have plenty of activities to keep them entertained, including a dedicated kids club and children's animation programs that are sure to be a hit. The children's pool, though cold, promises to be a refreshing spot, especially during the summer months with its lovely terrace area. For older children, various water levels in the pool ensure a fun and safe swimming experience.
The hotel rooms, described as very clean and comfortable, provide a quiet retreat for families with consumables like toothbrushes and napkins for children thoughtfully provided. The availability of kids' sleeping bags adds to the family-friendly nature of the stay.
Sercotel Sorolla Palace also offers family-friendly breakfasts and a generally pleasant experience for the whole family. The hotel's quiet area and comfortable beds contribute to a restful stay, while the family-friendly staff ensure everyone feels at home. Overall, this hotel stands out as a great value option for families, recommended for its suitability for family trips and successful family experiences.
Sercotel Sorolla Palace often garners mixed reviews regarding its four-star rating, facilities and services. On the positive side, several guests appreciate the hotel's amenities and services, noting that it provides a good four-star experience. They commend the breakfast, mentioning it aligns well with the expectations for a four-star hotel and some describe the overall hotel experience as good, meeting high-level expectations.
However, there are numerous negative comments that question the validity of the four-star rating. Guests frequently mention that the rooms and furnishings appear worn and outdated, lacking the quality and amenities typically associated with a four-star property, such as coffee makers. Reviewers often state that the hotel's condition and service do not justify its four-star designation and pricing with some categorically describing it as not being on par with a true four-star hotel.
While the hotel's restaurant receives positive remarks, the overall sentiment reflects disappointment in the lack of superior attributes one expects from a four-star hotel. Negative assessments commonly highlight that the property does not deliver the premium experience its four-star rating suggests, leading to an overall impression that Sercotel Sorolla Palace does not consistently meet the expected standards of a four-star hotel.
The Sercotel Sorolla Palace stands out as a well-regarded choice for business travelers, particularly those attending events at the nearby Valencia Congress Center or the Feria conference center. Its proximity to these venues makes it a highly convenient option for those traveling for work. The hotel offers a professional atmosphere with business-friendly amenities, including well-equipped conference rooms and high-speed internet suitable for business use, although some reviewers have raised concerns about the consistency of the WiFi speed.
The reception service is functional and maintains a polished, professional image, making it clear that this hotel is geared primarily towards business purposes rather than leisure or family trips. The accommodations are tailored for business stays with rooms equipped to meet the needs of travelers with reduced mobility. Parking is also available, adding to the convenience for guests with vehicles.
Although the hotel exudes a somewhat impersonal, mass-production feel typical of many business-oriented hotels, it compensates with comfortable amenities and a few thoughtful touches in the lobby. The atmosphere, while not cozy or family-friendly, is designed to meet the expectations of professional travelers who prioritize functionality and proximity to major business hubs.
Overall, the Sercotel Sorolla Palace is ideal for business stays, providing the necessary facilities and a strategic location near key conference centers in Valencia.
Sercotel Sorolla Palace offers a generally positive experience for guests with disabilities, featuring various accessibility options that enhance comfort and convenience. The hotel is fully accessible with user-friendly spaces and supportive amenities throughout the property. Guests particularly appreciated the availability of elevators, accessible rooms and walkways for wheelchairs. Additionally, the helpful staff are noted for being supportive of people with special needs.
The hotel's location is well-connected by public transportation with easy access to buses, trams and the metro, making it convenient to explore the surrounding area. Parking is also available, further adding to the ease of accessibility.
However, there were some isolated mentions of limitations, such as the lack of disabled access to certain rooms and areas, indicating room for improvement in achieving complete accessibility. Despite this, the hotel has made significant strides in toilet accessibility and overall accessibility features, making it a suitable option for guests requiring these accommodations.
The heated pool at Sercotel Sorolla Palace garners a mix of feedback with many guests appreciating its availability and general effectiveness. Several reviews highlight the pool area as being well-suited and consistently heated. Positive remarks focus on the pool being nice and a great feature of the hotel.
However, some guests have remarked that the pool and jacuzzi could be a little warmer and there are mentions of the pool temperature being on the colder side. The indoor pool has been noted to feel somewhat cold and similar sentiments were expressed about the water temperature in the jacuzzi and hot tub.
Despite these mixed observations on temperature, the pool area itself remains a valued amenity, offering guests a refreshing place to unwind. The overall impression points to an appealing but occasionally chilly experience.
Guests of the Sercotel Sorolla Palace have mostly positive things to say about the hotel's outdoor pool. The pool, though small, receives praise for being well-kept and comfortable for relaxation. It is conveniently located outside the hotel building and is covered, offering a pleasant experience even during different weather conditions. The poolside amenities, including comfortable lounge chairs and an open bar with useful amenities, are appreciated by many. While some visitors have noted that the pool is on the smaller side and occasionally not very clean, the overall sentiment highlights a great place to relax and unwind.
Sercotel Sorolla Palace features an indoor pool that stands out for its cleanliness and maintenance. Guests frequently mention the pool as a welcoming amenity that enhances their stay. The pool is heated and available year-round, providing a pleasant experience even during cooler months. Despite its smaller size, the pool offers an intimate setting, perfect for relaxing. It's worth noting that some reviews indicate variability in water temperature and occasional cleanliness issues. Access to the indoor pool is typically available in the afternoons and on weekends, making it a convenient option for unwinding after a day of exploring. Overall, the indoor pool at Sercotel Sorolla Palace is a valued feature, contributing positively to guest satisfaction.
Sercotel Sorolla Palace is described as a beautiful hotel with a pleasant atmosphere. Guests appreciate the convenience of a great parking place and rooms that offer stunning views both during the day and night. However, the hotel features old furniture within its rooms, which may not cater to everyone's taste, especially for those considering it for a honeymoon. It's not specifically recommended for honeymooners. Despite this, the hotel’s overall charm and scenic room views are noteworthy.
Sercotel Sorolla Palace offers a romantic atmosphere perfect for couples seeking a quiet and intimate getaway. The hotel is beautifully designed with updated furniture adding a modern touch to the overall experience. Romantic settings and options are thoughtfully presented to enhance the ambiance. The rooms not only provide comfort and cleanliness but also feature stunning views that captivate both day and night. While the pool is on the smaller side, it serves as a great spot for recharging and relaxing. This hotel also caters well to families, offering accommodations that can handle extras and an excellent parking facility. The serene environment further contributes to the ideal romantic atmosphere for couples.
Location Show Map
Location
Guests appreciate the peaceful and quiet area surrounding the hotel, allowing for restful nights while still being relatively close to various dining options and local restaurants. Although it is not centrally located, the efficient public transport connections ensure that getting around Valencia is convenient and hassle-free. The nearest metro station is just a five-minute walk away and from there it's only a few stops to the heart of the city.
For those with early flights or in need of quick airport access, the hotel’s proximity to the airport, around a 10-minute taxi ride, adds to the convenience factor. Furthermore, the location offers advantages for those traveling by car, providing easy access to major highways and routes for day excursions out of the city.
Though some reviews highlight the hotel is somewhat distant from key tourist spots and the beach, the extensive and efficient transportation network counterbalances this, making the Sercotel Sorolla Palace a well-connected base for both business and leisure travelers.
Breakfast
The hotel's breakfast service is also praised for its organization and quality with efficient and friendly staff enhancing the overall experience. Guests appreciate the abundance of food and the ability to cater to a wide range of dietary preferences, from hearty hot options like scrambled eggs to lighter fare with fresh and diverse choices.
While there are occasional comments about the need for faster replenishment of certain items and limited options or cold hot foods, these are generally outweighed by the positive reviews. Some guests also note the breakfast's good value for money, especially when pre-booked at a reduced rate.
Despite minor logistical issues such as crowded breakfast areas and inconvenience for early flights, the overall sentiment leans heavily towards satisfaction. The emphasis on variety, quality and service makes the breakfast at Sercotel Sorolla Palace a noteworthy aspect of the guest experience.
Dinner
However, there are notable areas where expectations are not always met. Some guests found the menu limited and the food quality inconsistent with instances of overcooked or microwaved dishes. The bravas received mixed reviews, ranging from excellent to terrible, reflecting the variability in dining experiences. Additionally, the dining options in the evening seemed particularly restricted to some and room service portions were noted to be insufficient for the price charged.
Service at the restaurant was efficient and well-prepared, but occasional instances of rude treatment by waitstaff were reported. The bar and restaurant also garnered mixed responses with some finding the prices reasonable and the quality commendable, while others deemed the offerings as expensive fast food.
For those seeking traditional Valencian cuisine or greater variety, nearby restaurants in the city's immediate vicinity are recommended and often praised for their authenticity and fair pricing. While Sercotel Sorolla Palace's dining experience has its strengths, exploring external dining options might enhance the overall culinary satisfaction.
Rooms
Guests appreciate the functional and quiet nature of the rooms, noting modern amenities and effective air conditioning. Many rooms offer beautiful views, especially from higher floors with large windows allowing plenty of natural light. The hotel's location is generally considered convenient, balancing proximity to the city center with the benefit of peaceful surroundings.
Despite these positive aspects, some reviews note that parts of the rooms, particularly the furniture and decor, could use updating and better maintenance. Occasional issues with outdated or worn-out elements are mentioned, though these do not seem to overshadow the overall spaciousness and comfort. The bathrooms are generally well-received, although there are a few remarks about needing minor repairs or more modern features.
Overall, the hotel rooms at Sercotel Sorolla Palace are valued for their size, cleanliness and comfort, making them a reliable choice for travelers seeking a pleasant and restful stay.
Beds
However, some reviews pointed out occasional issues with room arrangements, such as receiving two single beds instead of a double bed. Nonetheless, even with twin beds pushed together, the overall comfort seemed satisfactory to most guests.
A few isolated complaints mentioned specific problems like hard mattresses, noisy beds or beds with wheels that did not stay fixed. Despite these minor issues, the majority of reports consistently noted that the beds at Sercotel Sorolla Palace significantly contributed to a pleasant and restful hotel experience, complemented by the spacious and well-maintained rooms.
In essence, the reviews collectively agree that sleeping at the Sercotel Sorolla Palace is generally a very comfortable experience, thanks to their well-thought-out bedding arrangements and attention to providing a good quality sleep environment.
Cleanliness
The hotel's facilities are modern and fresh with an inviting atmosphere enhanced by a clean and organized environment. Clean lines in the decor and the pleasant scent in the air contribute to guests describing the hotel as cozy and beautifully maintained.
Although some guests pointed out that certain rooms and hallways felt a bit dated and had specific cleanliness issues, such as stray hairs or dusty areas, these instances seem to be exceptions rather than the norm. The bed linens and towels are frequently highlighted for their cleanliness.
Overall, the Sercotel Sorolla Palace is praised for its high standards of cleanliness and attentive housekeeping, ensuring rooms are well cleaned and maintained daily, contributing to a comfortable and enjoyable stay.
Staff
While some visitors encountered language barriers and less-than-ideal experiences with certain reception staff, the majority of comments highlight the efficient and helpful nature of the hotel personnel. Guests frequently mentioned that issues were promptly resolved and the staff’s ability to speak English was appreciated by many. The breakfast buffet service, in particular, received commendations for its attentive and friendly team.
However, there were also some criticisms regarding lack of friendliness or professionalism among some staff members, especially during check-in. Despite these isolated remarks, the general sentiment leans positively with many guests enjoying the cordial and accommodating nature of the team.
Overall, most guests seem to agree that the friendly and helpful disposition of the staff at Sercotel Sorolla Palace significantly enhances the stay experience, making it a pleasant choice for visitors exploring the area.
Wi-Fi
However, some guests faced significant issues with the WiFi service. Reports of poor and unreliable connections were common. In particular, connectivity problems in the rooms were frequently mentioned with some guests unable to use the internet at all or experiencing very slow and intermittent signals. Although the staff was quick to resolve some of these issues, the inconsistency in WiFi performance left several guests disappointed, noting that it could be better for a 21st-century hotel.
Gym
However, some reviews highlighted room for improvement in certain areas. A few guests noted the gym needed an update with some equipment not working or being basic in functionality. Despite these concerns, the overall consensus suggests the gym and its associated facilities, including the pool and sauna, were satisfactory, providing a decent workout environment. Although the gym is considered small by some, it remains well-maintained and beneficial for those seeking to maintain their fitness routines during their stay.
Pool
However, the pool’s small size, especially for the large hotel, was a recurring point of feedback, making it feel crowded at times. Several reviewers mentioned that the water was often too cold, which detracted from their comfort. Specifically, during winter months, the pool and Jacuzzi drew some criticism for their low temperatures.
Despite these drawbacks, guests found the pool area to be a pleasant place for relaxation, appreciating the sunbeds, shades and overall atmosphere. For those visiting in warmer months, the pool was seen as a very nice amenity to cool off and unwind. While it may lack the grandeur expected in a 4-star superior hotel and could use some upgrades, the pool area at Sercotel Sorolla Palace remains a valued feature for many visitors.
Parking
However, guests also noted that while parking is convenient, it comes at a cost. The hotel's private parking is considered quite expensive with fees ranging from €18 to €25 per day. Some guests felt that the pricing was excessive, particularly for a property that is not situated in the city center. There were occasional mentions of minor issues such as ticket validation confusions and slightly challenging parking conditions outside.
Overall, despite the high costs associated with the on-site parking, the convenience, availability and the option of free parking nearby make it a viable choice for many travelers staying at the Sercotel Sorolla Palace.
EV charging stations
Family
Children have plenty of activities to keep them entertained, including a dedicated kids club and children's animation programs that are sure to be a hit. The children's pool, though cold, promises to be a refreshing spot, especially during the summer months with its lovely terrace area. For older children, various water levels in the pool ensure a fun and safe swimming experience.
The hotel rooms, described as very clean and comfortable, provide a quiet retreat for families with consumables like toothbrushes and napkins for children thoughtfully provided. The availability of kids' sleeping bags adds to the family-friendly nature of the stay.
Sercotel Sorolla Palace also offers family-friendly breakfasts and a generally pleasant experience for the whole family. The hotel's quiet area and comfortable beds contribute to a restful stay, while the family-friendly staff ensure everyone feels at home. Overall, this hotel stands out as a great value option for families, recommended for its suitability for family trips and successful family experiences.
4 Star
However, there are numerous negative comments that question the validity of the four-star rating. Guests frequently mention that the rooms and furnishings appear worn and outdated, lacking the quality and amenities typically associated with a four-star property, such as coffee makers. Reviewers often state that the hotel's condition and service do not justify its four-star designation and pricing with some categorically describing it as not being on par with a true four-star hotel.
While the hotel's restaurant receives positive remarks, the overall sentiment reflects disappointment in the lack of superior attributes one expects from a four-star hotel. Negative assessments commonly highlight that the property does not deliver the premium experience its four-star rating suggests, leading to an overall impression that Sercotel Sorolla Palace does not consistently meet the expected standards of a four-star hotel.
Business
The reception service is functional and maintains a polished, professional image, making it clear that this hotel is geared primarily towards business purposes rather than leisure or family trips. The accommodations are tailored for business stays with rooms equipped to meet the needs of travelers with reduced mobility. Parking is also available, adding to the convenience for guests with vehicles.
Although the hotel exudes a somewhat impersonal, mass-production feel typical of many business-oriented hotels, it compensates with comfortable amenities and a few thoughtful touches in the lobby. The atmosphere, while not cozy or family-friendly, is designed to meet the expectations of professional travelers who prioritize functionality and proximity to major business hubs.
Overall, the Sercotel Sorolla Palace is ideal for business stays, providing the necessary facilities and a strategic location near key conference centers in Valencia.
Accessible
The hotel's location is well-connected by public transportation with easy access to buses, trams and the metro, making it convenient to explore the surrounding area. Parking is also available, further adding to the ease of accessibility.
However, there were some isolated mentions of limitations, such as the lack of disabled access to certain rooms and areas, indicating room for improvement in achieving complete accessibility. Despite this, the hotel has made significant strides in toilet accessibility and overall accessibility features, making it a suitable option for guests requiring these accommodations.
Heated Pool
However, some guests have remarked that the pool and jacuzzi could be a little warmer and there are mentions of the pool temperature being on the colder side. The indoor pool has been noted to feel somewhat cold and similar sentiments were expressed about the water temperature in the jacuzzi and hot tub.
Despite these mixed observations on temperature, the pool area itself remains a valued amenity, offering guests a refreshing place to unwind. The overall impression points to an appealing but occasionally chilly experience.
Outdoor Pool
Indoor Pool
Honeymoon
Romantic
Yes, Sercotel Sorolla Palace has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Sercotel Sorolla Palace.
No, Sercotel Sorolla Palace doesn't allow dogs.
Yes, parking facilities are available at Sercotel Sorolla Palace.
Yes, Sercotel Sorolla Palace has a gym.
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