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Summary of reviewsExe Rey Don Jaime in Valencia receives high praise for its excellent location, clean and spacious rooms and outstanding customer service. The hotel is strategically situated close to the City's top attractions like the City of Arts and Sciences, Oceanographic Park and Science Museum with easy access to public transport, making it convenient to explore both the historic and modern areas of Valencia. Additionally, the nearby cafes, restaurants and bars further enhance the guest experience.
The breakfast offerings at the hotel are frequently highlighted as a standout feature with guests raving about the wide variety and quality of food available, catering to diverse dietary needs. The breakfast buffet, which includes both sweet and savory options, is noted for its freshness and deliciousness, providing a delightful start to the day.
While dinner at Exe Rey Don Jaime has received mixed reviews, many guests appreciate the quality and variety of the food. However, some have mentioned issues with the menu's creativity and service speed, suggesting room for improvement in this area.
The hotel's rooms are well-regarded for their size, cleanliness and comfort. Guests frequently describe the rooms as large and well-maintained with modern amenities that cater to both leisure and business travelers. The cleanliness maintained by diligent housekeeping staff significantly enhances the overall guest experience.
Staff at Exe Rey Don Jaime are often commended for their friendliness and professionalism. The reception staff, in particular, receive high marks for their welcoming and helpful demeanor, contributing to an overall positive stay for guests.
However, the hotel's Wi-Fi service has received mixed reviews. While some guests find it reliable and fast, others have experienced connectivity issues, suggesting inconsistencies in the service throughout the hotel.
The rooftop pool offers a pleasant retreat with panoramic views, although it is often noted to be smaller and more crowded than expected. Issues with cleanliness and limited space for sun loungers are mentioned, but the presence of a pool bar adds a touch of convenience.
Parking options are appreciated with a secure underground garage offering direct access to the hotel. Despite some comments about high parking fees, the availability of on-site and nearby parking is generally seen as a significant convenience.
Family-friendliness is another positive aspect with the hotel being recognized as a comfortable and spacious option for family stays.
Overall, Exe Rey Don Jaime is highly recommended for its prime location, excellent breakfast, clean and spacious rooms and attentive staff, making it a great choice for travelers visiting Valencia. Show more
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Categories
Hotel with Swimming Pool
Features a swimming pool, allowing guests to enjoy a refreshing swim. The pool area is a great place to relax and unwind.
Rooftop Pool Panoramic View Pool Outdoor Pool
Hotel with Gym
Gym facilities are available at this hotel. Information about the specific features or extent of the fitness amenities was not detailed, confirming that guests have access to a gym on site.
Hotel with Outdoor Pool
This hotel features a spacious rooftop pool with views over Valencia. The pool area is well-maintained and offers a relaxing environment for guests.
Hotel with Rooftop Pool
The rooftop pool is a significant highlight, offering added value to the stay. Guests repeatedly note the pool as a substantial advantage. Its availability on the 10th floor is valued as a complimentary service enhancing their experience.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Business Hotel
Hotel with Parking
4-Star Hotel
Hotel with Panoramic View Pool
Room Types
Double or Twin RoomThis air-conditioned room features a private bathroom with a hairdryer. Satellite TV is available for an extra cost.
A safe and minibar can be provided on request.
Triple RoomThis air-conditioned room features a safe and a private bathroom with a hairdryer. Satellite TV is available for an extra cost.
Economy Double Room with ParkingThis interior-facing double room features a 135cm bed and includes a private parking on site.
Budget Double RoomThis smaller interior-facing double room features a 135cm bed.
Deluxe Double RoomFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a hairdryer and slippers. The double room features air conditioning, a minibar, a wardrobe, a safe deposit box, as well as a TV. The unit has 1 bed.
Guest Reviews
8.0
Very Good
Location
Exe Rey Don Jaime is situated in an excellent location in Valencia, making it a prime choice for travelers. The hotel is conveniently close to some of the city's most renowned attractions, including the City of Arts and Sciences, Oceanographic Park and the Science Museum. Guests appreciate that these landmarks are within easy walking distance, often no more than 15 minutes away.
In addition to its proximity to cultural and scientific sites, the hotel offers straightforward access to public transport options with bus stops and a taxi stand located nearby. This makes it simple to reach the historic city center, the beach and other key areas. The Turia Gardens and various shopping centers are also within a short walk, providing plenty of recreational choices.
The hotel's position midway between the old town and the modern sections of the city, as well as its clean and spacious rooms, are frequently highlighted by guests. Many mention the convenience of the nearby cafes, restaurants and bars, contributing further to a comprehensive and enjoyable stay.
For those visiting Valencia for events, such as the Valencia Marathon or looking for easy access to both tourist and business areas, Exe Rey Don Jaime proves to be a strategically placed hotel. Parking availability is noted as a significant plus for many travelers as well.
Overall, the location of Exe Rey Don Jaime is praised as ideal, blending convenience, accessibility and proximity to both modern and historic landmarks. Whether exploring the city's architectural wonders or enjoying the local dining scene, guests find the hotel's placement in Valencia to be highly favorable.
Breakfast
Exe Rey Don Jaime's breakfast offerings receive high praise from guests, frequently being described as excellent, very good and varied with a wide selection of sweet and savory options. The buffet features an extensive assortment including pastries, fresh fruits, cold cuts, hot dishes like bacon and scrambled eggs and even regional Spanish products. The availability of special dietary options such as lactose-free milk and gluten-free pastries is also appreciated.
Many guests highlight the freshness and deliciousness of the food and some reviews note the high quality and variety available every day. The breakfast space is well-organized with prompt refilling and efficient table clearing, ensuring a pleasant dining experience even during busy times.
However, there are mentions of some negative experiences. A few guests felt that the breakfast was expensive with additional charges sometimes not included in the room price. Some reviews pointed out occasional issues like cold eggs or limited vegan and vegetarian options. Crowded dining areas and noise during peak times also detracted from the experience for some.
Overall, the majority of guests find the breakfast at Exe Rey Don Jaime to be a highlight of their stay, offering a great start to their day with a broad and satisfying range of choices.
Dinner
At 'Exe Rey Don Jaime', the dinner experiences present a mixed impression among guests. On the positive side, many reviewers appreciated the quality of the food, describing it as excellent, delicious and providing a varied choice. The half-board dinner option also received some praise for being complete and generous, offering a fixed price menu with several dishes to choose from. The breakfast, often paired with positive dinner reviews, was frequently described as fantastic, good and abundant with a wide variety of choices from sweet to savory, catering well to different tastes.
However, there were several recurring concerns regarding the dinner service. Guests noted the lack of creativity and limited variety in the dinner menu, which some found to be very similar every night. The quality of the dinner food was also pointed out as inconsistent with descriptions ranging from average and mediocre to very poor and even substandard. Menu issues were also highlighted with some guests feeling that the set menus and à la carte offerings did not live up to the price paid and the expectations of a 4-star hotel.
Service-related issues were another common point of criticism. Guests frequently mentioned slow service and unfriendliness of the restaurant staff, which detracted from their overall dining experience. Specific problems included meals taking too long to be served and disorderly service during dinner times.
The dining atmosphere at the hotel’s restaurant seemed to lack a certain liveliness, as guests remarked on the lack of ambiance and the somewhat canteen-like quality of the dining rooms. The children's menu also raised concerns among some reviewers for being unvaried and serving items like frozen pizza and overcooked pasta.
Overall, while the dinners at 'Exe Rey Don Jaime' have their moments of excellence, there seems to be room for improvement in service, variety and ambiance to meet the expectations of all guests.
Rooms
At the Exe Rey Don Jaime, guests often praise the hotel's spacious and clean rooms. Many reviews highlight the generous size of the rooms with descriptions frequently mentioning them as large, big or even very spacious. For those traveling in groups or with families, the rooms are noted to comfortably accommodate three people with enough space and a sizable bathroom. Beds are often described as very comfortable, contributing to a good night's rest.
Cleanliness stands out as a consistent plus point. Visitors repeatedly mention rooms being spotless and maintained to a high standard with cleaning staff receiving commendations for their efforts. Modern amenities and well-decorated interiors also add to the positive experience, making rooms feel welcoming and homely.
Some rooms offer beautiful views and soundproofing, making for a serene environment despite the hotel's central location. Although the decor is described as traditional or classic, many rooms still feature modern touches and practical arrangements that cater to both leisure and business travelers. Facilities such as USB ports, mini-bars and luggage holders add convenience.
However, not all feedback is glowing. A few guests note issues with outdated facilities, particularly bathrooms, which some found less functional. Problems with air conditioning and noise from nearby elevators or hallways affected some stays, though these issues were not universal. Noise isolation could be improved, as sounds from adjacent rooms and corridors were occasionally intrusive.
While the hotel excels in size, cleanliness and comfort, a few rooms need more attention concerning updates and maintenance. Despite these minor setbacks, the overall guest experience remains positive, thanks to the diligent staff and the generally high standard of room quality.
Beds
The beds at Exe Rey Don Jaime have generally garnered positive feedback from its guests with many praising their comfort. Descriptions such as very comfortable, huge and clean and great beds are common. Guests have noted that the beds and pillows typically provide a restful night's sleep, emphasizing their spaciousness and support. Despite a few mentions of hard or squeaky mattresses, the overall consensus highlights the beds' ability to meet comfort expectations, contributing to a pleasant stay at the hotel. There's a mix of bed types, from singles joined together to king-size beds, catering well to different guest preferences. Some reviews pointed out issues like noisy beds or discomfort due to the condition of mattresses and pillows, but these instances seem less frequent compared to the majority of positive remarks.
Cleanliness
Exe Rey Don Jaime stands out prominently for its exceptional cleanliness, consistently highlighted by guests as a significant positive aspect. The rooms are frequently described as spotless, neat and spacious, maintained to a high standard by diligent housekeeping. Personal hygiene items such as toiletries and bathrobes are available, enhancing the overall cleanliness and comfort.
The hotel's common areas, including the reception and lobby, are also noted for their cleanliness. Guests appreciate the clean, fresh atmospheres that are maintained daily. The facilities, both in rooms and shared spaces, are well-kept orderly and generally very clean.
Despite a few mentions of areas needing maintenance or renovation, the majority of reviews praise the cleanliness across the hotel. Some guests pointed out minor issues such as occasional dust or slow drainage, but these were exceptions rather than the norm. The cleaning staff were often commended for their thorough work and the cleanliness they ensured throughout the stay.
Overall, visitors find the cleanliness at Exe Rey Don Jaime to be of high quality, contributing greatly to the pleasant and comfortable experience during their stay.
Staff
The reviews for Exe Rey Don Jaime consistently highlight the hotel's staff as a standout feature, praised frequently for their friendliness, helpfulness and professionalism. Guests often note that staff members are quick to resolve problems and are very attentive to their needs. Specific mentions of individuals, like Pedro and Salvador, emphasize the personal touch in the service provided with several staff described as going out of their way to assist guests. Reception staff, in particular, receive accolades for their welcoming and informative demeanor, offering a warm reception to visitors. Despite the occasional mention of less satisfactory experiences, the overall impression is of a dedicated team committed to creating a pleasant stay for all guests, making the hotel a noteworthy choice for both leisure and business stays.
Wi-Fi
The guest reviews for Exe Rey Don Jaime present a mixed picture when it comes to the hotel's Wi-Fi service. On the positive side, many guests noted that Wi-Fi in the rooms was amazing and described it as free, reliable and high-speed. Some even mentioned that the guest Wi-Fi worked well and that the hotel's technical staff was prompt in addressing issues, sometimes even offering new rooms to ensure proper Wi-Fi access.
However, the negative comments overshadow the positive feedback. Numerous guests complained about no internet connection, weak or poor Wi-Fi reception and the Wi-Fi not reaching beyond the rooms. There were frequent mentions of the Wi-Fi not working at all, being slow and connections dropping often. Some even labeled the Wi-Fi service as very disappointing and shocking.
The disparity in experiences suggests that while some rooms may have good Wi-Fi, others face significant connectivity issues, making the internet experience inconsistent throughout the hotel.
Pool
Exe Rey Don Jaime offers a rooftop pool experience that has both its highlights and areas for improvement. Located on the 7th floor, the pool area provides a fantastic spot to unwind with the added bonus of a terrace. Despite its appealing location and pleasant atmosphere, the pool itself is notably small and often found crowded. Guests frequently mention that the pool can feel cramped and is much smaller than depicted in promotional photos.
The depth of the pool reaches around 180 cm, making it less suitable for children or those who are not confident swimmers. Additionally, several reviews pointed out that cleanliness is an issue with some guests noting cloudy water and dirty walls. There is also limited space for sun loungers, often resulting in a crowded and less relaxing environment. The poolside area lacks enough umbrellas and shade, which can be a downside on sunny days.
On the brighter side, the presence of a pool bar adds a touch of convenience and enjoyment to the experience. However, guests should be cautious with their belongings, as there have been advisories on the need for vigilance. Seasonal closures of the pool at the end of September also affect guests' access.
In summary, while the rooftop pool at Exe Rey Don Jaime serves as a nice retreat with its panoramic views and bar service, its small size, depth, cleanliness issues and crowded conditions seem to detract from the overall experience for many guests.
Parking
Exe Rey Don Jaime provides a range of parking options, which are generally well-received by guests. The hotel boasts a large, secure underground parking garage that offers direct access to the hotel. Many guests found the parking situation convenient with ample space and easy access. There are also options for paid and free parking available and it’s frequently included in the room price.
Some reviews noted the parking costs as a downside with a few suggesting the fees are relatively high. Nonetheless, the availability of both on-site and nearby parking remains a strong point for the hotel. Among the more positive notes, several guests appreciated the fantastic car park and the ease of parking directly on-site.
The hotel’s location also offers public transport options, which are beneficial for those preferring not to use on-site parking. Although parking instructions could be improved and thin walls in some rooms were mentioned, the hotel staff’s responsiveness to these concerns was praised. Overall, parking at Exe Rey Don Jaime is largely seen as a convenient feature that enhances the stay for many visitors.
Family
Exe Rey Don Jaime stands out as an excellent family-friendly hotel, highly recommended for its spacious and comfortable accommodations. Ideal for city trips, the hotel offers large triple and family rooms, providing ample space even for three people. Parents praise the family-friendly atmosphere with polite and helpful staff adding to the overall experience.
Located conveniently near Gulliver Park, the hotel is perfect for families with children, making it easy to enjoy a day at the park. The hotel embraces its family-oriented nature, offering linked family rooms, a children’s play area and specific amenities such as a children’s breakfast station and menu, ensuring even the youngest guests are well-catered for.
Additional perks include a generous 30% discount for children under 12, enhancing its appeal as a budget-friendly option for families. While the swimming pool is noted to be deep, supervision is advised, but it adds a fun element for older children.
Various reviews highlight the quiet and serene environment despite many family visitors, making it a comfortable choice for a longer stay. The hotel's family-friendly services and amenities, paired with a cozy familial touch, contribute to its reputation as an ideal getaway for families, ensuring a memorable and enjoyable stay for both parents and children alike.
4 Star
The Exe Rey Don Jaime hotel, while listed as a four-star establishment, has generated mixed reviews from its guests, many of whom feel it doesn't quite meet that standard. Several visitors mention that the facilities and overall maintenance fall short of what is expected for a hotel of this rating with some going so far as to compare it to a three-star hotel. Notable concerns include outdated structures, particularly the bathrooms and small room sizes.
Despite some criticisms, the hotel does offer some positive aspects. Guests frequently praise the level of service provided by the staff, who are described as very attentive and professional. The location is also highlighted as a strong point, being central to Valencia with easy access to local attractions.
However, the need for updates and renovations is a recurring theme with mentions of old hairdryers, issues with air conditioning and general signs of aging. Some guests feel that the hotel's value for money doesn't align with its four-star rating, citing damages in rooms and an overall need for improvements to justify the cost.
In summary, while the Exe Rey Don Jaime has some commendable qualities in terms of service and location, it appears to miss the mark on several fronts that are crucial for maintaining a four-star status. More attention to maintaining and updating the facilities could potentially align it better with guest expectations and its claimed rating.
Business
Exe Rey Don Jaime in Valencia garners positive reviews from business travelers for its business-friendly environment. The hotel is noted for its decent business facilities, including a business center on the ground floor and easy access to meeting rooms. Guests appreciate the quick Wi-Fi connection, making it ideal for work purposes and the fair rates offered. The hotel is often described as well-equipped and accommodating for short business stays.
However, some areas need improvement. Several reviewers mentioned maintenance issues, temperature control problems in the rooms and a lack of certain amenities like irons. Despite these drawbacks, the friendly staff and generally good service help to maintain a positive experience for business travelers. Additionally, the hotel is also suitable for holidays, providing a versatile option for various stays.
While the general facilities and breakfast receive commendations, there's a noted issue with the gym being unavailable despite advertising. Moreover, some guests encountered problems like having to organize a late check-out and suggesting that parking costs should include valet services.
In summary, Exe Rey Don Jaime proves to be a convenient and business-oriented hotel in Valencia with room for improvement in specific aspects to fully meet the standards expected from a four-star establishment.
Rooftop Pool
Exe Rey Don Jaime's rooftop pool emerges as a highlight among guest reviews. The facility receives praise for its added value with visitors repeatedly noting the pool as a significant advantage. With incredible, scenic views from the rooftop, guests appreciate the aesthetic charm of the pool area. Descriptors such as "beautiful," "amazing," and "great" are frequently used, underscoring the positive experience.
However, visitors should be aware of the pool's small size and limited hours of operation. Some guests have also noted that the area can feel a bit cramped and occasionally noisy. Despite these minor concerns, the rooftop pool remains a standout feature that enhances the overall appeal of the hotel, making it a noteworthy amenity for potential visitors seeking a well-located stay with bonus leisure offerings.
Outdoor Pool
The outdoor pool at 'Exe Rey Don Jaime' receives generally positive feedback, though its size is frequently mentioned as a drawback. While some guests highlight that the pool area is small and can get crowded, it is also noted as comfortable and clean. The pool area is described as pleasant and relaxing with several visitors appreciating the great views from the pool. The pool does close during winter and some reviewers mention that it is smaller than expected with some equating it to a paddling pool. Despite these points, many guests find the outdoor pool excellent and a nice amenity to have.
Yes, Exe Rey Don Jaime has pool(s) that belong to one or more of the following categories: Rooftop Pool, Panoramic View Pool, Outdoor Pool.
No, a spa isn't available at Exe Rey Don Jaime.
No, Exe Rey Don Jaime doesn't allow dogs.
Yes, parking facilities are available at Exe Rey Don Jaime.