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Summary of reviewsOoedo Onsen Monogatari Unazuki Grand Hotel receives high praise for its dining experiences, particularly the breakfast, which is lauded for its abundant variety and high quality. Guests enjoy an all-you-can-eat buffet with a wide selection of dishes catering to diverse tastes, with standout items like French toast. Many admire the meals as being among the best both in Japan and internationally. Although some note that the breakfast schedule could start earlier, the overall satisfaction with the phenomenal selections and attractive prices remains impressive.
The dinner buffet is equally commended, providing a vast and delicious array of options, including a popular all-you-can-eat shabu shabu experience. While a few guests desire more variety, the overwhelming sentiment is one of appreciation for the flavorful and satisfying meals. Both breakfast and dinner are recognized for their quality and range, despite minor critiques regarding dish cohesion.
Cleanliness within the public areas, particularly the large public bath, is noted for its attentiveness, offering a spacious and welcoming environment. While there's appreciation for the overall cleaning efforts, some areas such as the rooms and common spaces show signs of wear and require ongoing maintenance. Issues with dust, odors, and mold in private accommodations detract from the overall experience, though the hotel's facilities show potential for improvement.
The hotel staff is generally appreciated for their helpful and polite service. Guests highlight the kind and friendly demeanor of the team, especially at the reception and front desk, enhancing the atmosphere of hospitality. The staff's flexibility and approachable nature contribute positively to the guest experience, though there's some concern about their experience level. Overall, the staff is regarded as a key facet of the hotel's positive experience, with special recognition from families who enjoyed the buffet.
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