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Summary of reviewsScandic Plaza Umeå offers a well-rounded and pleasant stay, largely celebrated for its prime location in the heart of Umeå. Guests frequently commend the hotel’s convenient access to local attractions, shopping, and easy transportation links, including proximity to the airport. The hotel delivers a memorable experience with spacious and clean accommodations, where comfortable beds and modern design elements enhance the stay, despite some signs of wear in older rooms.
The breakfast buffet is a highlight, consistently praised for its quality, diverse offerings, and accommodating environment, though some believe it could include more specialty items. Dinner service also receives positive feedback for its attentive and friendly staff, though the menu could benefit from more variety to improve overall satisfaction.
Families find the hotel particularly welcoming, with child-friendly amenities such as a playroom and thoughtful touches like crayons and drawing pads. The staff are consistently recognized for their friendliness and helpfulness, contributing to a warm and inviting atmosphere throughout the hotel. While there are occasional critiques about the efficiency of service and minor cleanliness issues, the overall impression is one of dedicated and amiable staff who enrich the guest experience.
For those traveling with vehicles, parking is convenient with options available in nearby garages, though advance reservation is recommended due to limited spaces. The hotel proves to be an excellent choice for families and leisure travelers, balancing positive service with practicality and comfort. While Scandic Plaza Umeå is sometimes seen as not entirely meeting four-star expectations, its combination of strategic location, service quality, and comfortable accommodations creates a satisfying and enjoyable experience for many of its guests. Show more
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Hotel Taking Steps Towards Sustainability
As part of the Scandic hotel group, this hotel is committed to sustainability and is certified with the Nordic Swan Ecolabel, reflecting the group's long-standing efforts in environmental responsibility.
Family Friendly Hotel
Located in Umeå, this hotel likely provides convenient access to family-friendly attractions and amenities in the city. Scandic hotels often cater to families with specific facilities.
Dog Friendly Hotel
This hotel is pet-friendly.
Hotel with Parking
Parking is available at this hotel for an additional cost, including garage and self-parking options. Accessible parking is also provided.
EV charging stations
Hotel with Gym
Scandic Plaza Umeå is listed as having a gym facility available for guests.
Hotel with EV Charging Stations
Hotel near Golf Courses
Hotel near Nightlife Spots
Business Hotel
Accessible Hotel
4-Star Hotel
Room Types
Standard Twin RoomOffers wooden floors, cable TV and a work desk.
Superior Double RoomOffers wooden floors, a flat-screen TV, and a work desk.
Family RoomOffers wooden floors, cable TV and a work desk.
Children staying must be under 13. They are accommodated in a fold-out double bed. Pets are not allowed in this room.
Standard Single RoomRooms on the upper floors are reachable by lift. The unit has 1 bed.
Standard Queen RoomRooms on the upper floors are reachable by lift. The unit offers 1 bed.
SuiteThe suite offers parquet floors. The unit has 1 bed.
Guest Reviews
7.7
Good
Location
Nestled in the heart of Umeå, Scandic Plaza offers an ideal base for exploring this vibrant city. Its superb central location places guests within walking distance of restaurants, shopping, and cultural attractions, making it a convenient choice for both leisure and business travelers. The proximity to the city center is frequently praised, with the hotel offering easy access to transportation and being close to the airport, further facilitating travel in and out of Umeå.
Guests appreciate the ease of getting around, with most things close by, adding to the hotel's appeal. In addition to its strategic position, the hotel is noted for its comfortable accommodations, friendly service, and a delightful breakfast buffet, contributing to a memorable stay. Whether traveling with pets or seeking safe parking, Scandic Plaza Umeå combines practicality with a welcoming atmosphere, enhancing the travel experience in a city known for its dynamic charm.
Breakfast
The breakfast experience at Scandic Plaza Umeå is a highlight for many guests, consistently praised for its quality and variety. Travelers often describe the breakfast buffet as extensive, featuring a plentiful selection that caters to diverse tastes. The abundance of fresh fruits, breads, and lactose-free options is commonly appreciated. The breakfast setting offers a pleasant and cozy environment to enjoy the meal, with added compliments for the friendly and attentive staff enhancing the overall experience. Although some guests have noted that the breakfast could provide a bit more in terms of specialty toppings like herring and gravlax, the general consensus underscores its satisfaction with both children and adults alike. Despite a few minor criticisms about crowded spaces and some expectations not being met, the breakfast service is a well-regarded aspect of the stay, often described as fantastic and excellent by the guests.
Dinner
Scandic Plaza Umeå offers a dining experience that, despite some mixed feedback, shines in certain areas. Visitors have noted that the dinner menu might benefit from a refresh and an expansion, suggesting that more choices could enhance the overall experience. Nonetheless, the attentive and friendly service provided by the restaurant staff has left a positive impression on many guests. Families dining with children have found the service particularly accommodating and satisfactory for younger diners.
While opinions on the food quality vary, some guests have enjoyed excellent meals, highlighting the evening dinner as super tasty. In contrast, others have encountered less impressive dishes, like pizza that was described as dry and tasteless or meals considered overpriced for their quality. Despite these mixed reviews, the welcoming and amiable staff consistently receive praise, contributing positively to the overall dining atmosphere. The restaurant is recognized as an okay option with a modest menu, providing decent dining experiences alongside outstanding service.
Rooms
Scandic Plaza Umeå offers a consistently spacious and clean experience with rooms that many guests find comfortably accommodating, boasting super comfortable beds that contribute to a restful stay. The hotel's modern design and strategic central location, close to Umeå's river, make it an attractive option for travelers, despite being slightly on the pricey side. Though the hotel is renowned for its cleanliness and well-maintained appearances, some guests noted areas beginning to show signs of wear and tear, particularly in older rooms and bathrooms. Room amenities could benefit from improvements, such as the addition of a non-slip mat in slippery bathtubs and ensuring more adjustable room temperatures. The absence of minibars and occasional noise disturbances were also mentioned. While the hotel offers a scenic view over the city and receives praise for its friendly, informative staff, certain guest experiences were marred by issues like inadequate cleaning in some rooms and breakfast service needing more efficiency. Overall, while some refurbishments and service enhancements could enhance guest satisfaction, Scandic Plaza Umeå remains a central, hospitable choice for visitors to the area.
Beds
The guest reviews of Scandic Plaza Umeå paint a diverse picture of the bed quality, blending positive feedback with some criticisms. The beds are often praised for being comfortable and lovely, with specific compliments on their size and the occasional availability of adjustable features. Many guests found the beds to be super lovely, highlighting the comfort as a significant asset of their stay.
However, some concerns were noted. A recurring theme was that the beds felt too soft for some guests, likened to hammocks in their yielding nature. There were also mentions of beds beginning to feel a bit worn out, with some guests experiencing the beds as rickety or having parts that split apart. Pillows received mixed reviews; while some enjoyed the fluffiness, others found them too soft, floppy, or even worn out. A few guests remarked that the beds were filthy or the extra beds uncomfortable, indicating room for improvement in these areas.
Despite these mixed impressions, the consensus leans towards the beds being a generally comfortable highlight of the Scandic Plaza Umeå experience, though some updates and enhanced maintenance might benefit future visitors.
Cleanliness
Scandic Plaza Umeå offers a mixed experience when it comes to cleanliness, with notable highs and lows observed in guest reviews. On a positive note, many visitors found their rooms well-maintained and appreciated the neatness and freshness throughout various parts of the hotel. Guests often reported clean rooms and spaces, describing the environment as welcoming and accommodating. The dining hall, in particular, received praise for its cleanliness and the breakfast was seen as functional and fresh.
However, some reviews highlighted issues that marred the overall experience. These included instances of inadequately cleaned rooms, where guests found stubborn stains and food residue in unexpected places. Bathrooms and bedding sometimes lacked thorough cleaning, with overflowing trash cans and unfinished soap being recurring problems. A few rooms showed signs of wear and tear, signaling a need for updates and a more rigorous attention to detail in cleaning practices.
While the hotel often delivered a clean and professional atmosphere, there were moments where this standard slipped, suggesting a need for improvement in maintaining consistent cleanliness throughout the property.
Staff
Scandic Plaza Umeå garners much praise for its exceptional staff, who are frequently highlighted for their friendliness, helpfulness, and accommodating nature. Guests consistently note the welcoming atmosphere created by the hotel team, particularly at the reception and the breakfast restaurant. This warm hospitality extends throughout the hotel, evidenced by the accommodating and solution-oriented nature of the staff despite their busy schedules. The service provided is often described as super friendly and service-minded, with special mentions of the positive interactions with the restaurant and bar personnel.
While the majority of interactions are positive, there are occasional comments about stress during check-in or issues with specific staff members, which were generally resolved amicably. Despite these few setbacks, the overwhelming consensus emphasizes the excellent service provided by a very friendly and helpful team.
Adding to the pleasant experience is the delightful breakfast that many guests commend, making for an overall enjoyable stay at the hotel. While there are rare instances of service hiccups, the predominant impression is one of a dedicated and congenial staff that enhances the guest experience at Scandic Plaza Umeå.
Parking
Scandic Plaza Umeå offers several parking options, contributing to a convenient stay for guests with vehicles. Although the hotel's own parking capacity is limited, guests appreciate the ease of parking in the garage conveniently located across the street. The garage is easily accessible, providing an efficient alternative when the hotel's spaces are full. The basement parking garage also offers a possibility, though noted for its tight and narrow spaces, which may not be suitable for larger vehicles. It is advisable to reserve a spot in advance due to limited availability. Additionally, there is also a public parking option nearby, offering further flexibility. Motorcyclists will find it accommodating to park in the garage, and cyclists can benefit from the availability of pedal bikes. Despite occasional challenges, such as the tightness of spaces or the need for advance reservation, overall feedback remains positive, with many guests finding the parking options to be a convenience during their stay.
Family
Scandic Plaza Umeå presents itself as a welcoming destination for families traveling with children. Guests have praised the hotel for its child-friendly features, including a well-equipped playroom conveniently positioned near the restaurant. This facility allows children to engage in playful activities whilst adults enjoy their meals, making for a pleasant dining experience. Additionally, the hotel provides creative amenities such as crayons and drawing pads to keep young guests entertained.
Service at the hotel is consistently highlighted as a strong point, with numerous guests expressing satisfaction at the attentive and professional approach of the staff. The atmosphere is described as cozy, complementing the friendly reception that extends from the hotel lobby to the bar. Breakfast seems to be a standout feature, as many guests appreciate the extensive buffet offerings.
Although there are some minor areas that could be improved, such as the comfort level of the extra bed, the overall experience remains positive. Families renting a room should be mindful of potential noise from neighboring guests; however, this does not detract significantly from the enjoyable atmosphere. For those planning a family trip, Scandic Plaza Umeå emerges as a recommended choice, promising good service and a family-friendly environment.
4 Star
Scandic Plaza Umeå offers a pleasant stay with several standout features that are consistently highlighted by guests. The hotel is noted for its excellent cleanliness, ensuring a fresh and tidy environment throughout the premises. A warm and welcoming atmosphere is fostered by the friendly and attentive staff, particularly at the reception, where guests feel well taken care of. While some guests may not fully align the hotel with traditional four-star amenities, the overall quality of the stay often compensates for any perceived shortfall in luxury. Despite certain aspects like the breakfast being described as average and lacking the extras typical of a four-star experience, many guests express satisfaction with their time at the hotel, finding it lovely and enjoyable, if not entirely luxurious.
No, Scandic Plaza Umeå doesn't have any pool.
No, a spa isn't available at Scandic Plaza Umeå.
Yes, Scandic Plaza Umeå welcomes dogs.
Yes, parking facilities are available at Scandic Plaza Umeå.