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Xan Ha Apartments

Tulum , Rio Otate 15 (Show on Map)

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Summary of reviewsXan Ha Apartments is a hidden gem located in a quiet and secluded area of Tulum, offering a peaceful retreat for those looking to disconnect and rest. While a car, bike or scooter is necessary to travel to the city center or beach, guests appreciated the peaceful surroundings and easy access to restaurants and shops once they had transportation. The hotel offers a decent breakfast included in the room rate with mixed opinions from guests about the options available. The spacious and well-equipped rooms are highly praised with some guests reporting issues with odours and leaky toilets. However, overall the rooms are clean and feature thoughtful touches such as towel service and toiletry kits. The hotel is highly recommended for its beautiful and clean facilities with friendly and attentive staff making for a comfortable and enjoyable stay. The wifi is reliable and fast and the pool and garden offer a haven of peace and relaxation amid lots of trees. The hotel offers free and convenient parking right in front of the property, making it a great option for those driving. The comfortable and large beds offer a great night's sleep with some minor issues reported with temperature controls and bed firmness. The hotel is suitable for guests with disabilities, but one potential downside mentioned was a lack of towels at the pool and low water pressure in the showers. Overall, Xan Ha Apartments is a great choice for those seeking a peaceful and comfortable stay in Tulum.
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Aparthotel Taking Steps Towards Sustainability

Certifications:

TripAdvisor GreenLeaders

Do you utilise any renewable energy sources to produce energy on the hotel/accommodation premises?

Solar radiation

Hydro

What makes your hotel/accommodation eco-friendly?

Building materials from sustainable resources

The structure maximizes air flow to reduce the need for air-conditioning

The structure maximizes natural light to reduce the need for lighting and heating

Engaged in eco-friendly initiatives (i.e. reforestation, wildlife conservation)

Rainwater collection and usage

Use of non-toxic cleaning products

Serving organic food at the restaurant

LED lighting throughout the premises

Environmental manager appointed

Employees are trained to follow environmental policies

Carbon footprint is measured by recognised CO2 measurement tool

Bicycles provided to guests

Toilets flush up to 6 litres per flush

Signs in the rooms informing guests that towels will only be changed upon request

Toilet paper made of non-chlorine bleached paper or awarded with an eco-label

Waste is separated into at least 3 categories

No disposable (single use) cups/glasses, plates and cutlery

Organic waste is composted

Most of the ingredients used to prepare meals are locally produced

A vegetarian alternative menu is proposed in the restaurant

An energy audit is carried out at least once every five years

Answers last updated by Xan Ha Apartments

Aparthotel with Swimming Pool

Outdoor Pool

Location of the pool: Outdoor pool

Is it a pool of special type?

Cenote Water Pool

In the pool there is also:

an area designated for children

Aparthotel with Parking

Location of parking spaces:

Outdoors, not covered (inside the premises). Number of spaces: 10

Cost of parking: Free

Self parking or valet parking?

Self-parking: Guests find a parking space on their own.

Accessible Aparthotel

Small Aparthotel

Aparthotel for Yoga

What percentage of your guests practise yoga during their stay? Under 50%

Is there an area in the premises dedicated to practising yoga? Yes. Wooden Platform in the jungle

Is there an area near the hotel/accommodation ideal for practising yoga? Yes. Holistica Tulum and Bardo Tulum

Aparthotel where Extra Health & Safety Measures Have Been Taken

Arrival

Do visitors need a health certificate (i.e. a test) prior to arrival?
No

Do you perform temperature checks upon guests' arrivals?
No

Aparthotel with Outdoor Pool

Room Types

About Xan Ha Apartments

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Guest Reviews

Location

Xan Ha Apartments is located in a quiet and secluded area of Tulum, away from the hustle and bustle of the town center. While some guests mentioned that the hotel is a bit difficult to find, once there, guests can enjoy a mini jungle setting and beautiful scenery. The hotel is a perfect retreat for those looking to disconnect and rest, far from the noise of the city. However, guests also noted that a car, bike or scooter is necessary to travel to the city center or beach, which is about a 10-15 minute drive away. Despite being a bit further away, guests appreciated the peaceful surroundings and easy access to restaurants and shops once they had transportation.

Breakfast

Guests at Xan Ha Apartments have mixed opinions about the breakfast provided at the hotel. While some guests found the breakfast to be basic and limited in terms of options, others praised the good quality and taste of the food. Some guests reported that they had to pay extra for certain items or that there were not enough vegan options available. Despite these negative comments, many guests appreciated that breakfast was included in the room rate and enjoyed the pleasant atmosphere of the cafe where it was served. Some also mentioned the friendly and attentive staff who served the food. Overall, while the breakfast at Xan Ha Apartments may not be exceptional, it is still considered decent and satisfactory by most guests.

Rooms

If you're looking for a peaceful retreat in Tulum, Aldea Xaan Ha is the perfect choice. The hotel boasts a beautiful garden and spacious, well-equipped rooms. Guests have praised the amenities on offer, including a fridge, microwave and coffee maker. While the rooms are not cleaned daily, they are large, comfortable and well-designed with some even coming with a view of the pool. However, some guests have reported issues with odours and leaky toilets. Regardless, overall the rooms are clean and feature thoughtful touches such as towel service and toiletry kits. Many guests describe the hotel as a hidden gem with an idyllic jungle setting and a cozy, quiet atmosphere. The owners are friendly and attentive, making for a pleasant stay.

Beds

Xan Ha Apartments has received plenty of positive reviews about their beds. Guests have praised the comfortable, large and extra-large beds which offer a great night's sleep. Most rooms are spacious and well-maintained with a few exceptions where children's beds were not quite up to par. Although some guests did experience some issues with springs and vibrations from the beds, overall guests have reported a cozy and comfortable sleep. Many have noted the impressive size of the beds and the spacious rooms, especially those with a view of the pool. While there were some minor issues reported with temperature controls and bed firmness, most guests found the beds at Xan Ha Apartments to be a highlight of their stay.

Cleanliness

Xan Ha Apartments is a beautiful and well-maintained hotel, highly praised by its guests for its cleanliness. The rooms are spacious and comfortable with some guests comparing them to entire apartments. The pool is also highly regarded for its cleanliness and beauty. Occasional issues with cleaning are mentioned, such as dirty sheets or unclean utensils, but overall, the property is reported to be exceptionally clean and well-kept. Some guests note that they had to ask for additional cleaning, but this seems to be infrequent. Despite a few minor cleaning issues, Xan Ha Apartments is highly recommended for its beautiful and clean facilities.

Staff

If you're looking for a hotel with friendly staff, Xan Ha Apartments should definitely be on your list. The owner, Alex, is always quick to respond to messages and very attentive to guests' needs. Antheus, another member of the team, is also praised for their kindness. The chambermaids are described as helpful and the hosting family is always ready to make recommendations for activities, restaurants and shops. The staff in the café are generally friendly and the breakfast is decent. Though there is no reception, guests found the check-in/out process to be easy. Some guests mentioned a lack of personal interaction, but many others had wonderful experiences with the staff, who were described as kind, hospitable and simply fantastic. Overall, the service was top-notch, making for a comfortable and enjoyable stay.

Wi-Fi

The wifi at Aldea Xaan Ha Tulum seems to be a highlight among guests according to their reviews. Phrases like "great wifi for work," "the internet is good," and "sehr gute Internet-Verbindung" indicate that the wifi is reliable and fast. Some guests even described it as "Hele goede WiFi" and "great wifi." The few negative comments, such as "wifi pas fiable" and "Wifi laborieux," were outweighed by positive feedback. Overall, guests were satisfied with the hotel's wifi connection with some simply stating "RAS" (nothing to report) or "wifi fonctionnelle" (functional wifi). Additionally, one guest mentioned "bonne connections wifi" and another "bonne connexion internet," suggesting that the quality of the connection was consistent throughout the hotel. For those who need to stay connected during their stay, Aldea Xaan Ha Tulum may be a good option thanks to its snelle wifi (fast wifi).

Pool

Xan Ha Apartments is a hidden gem in the heart of Tulum with a beautiful pool and lush garden that meets all expectations of a tropical oasis. Guests can unwind by the refreshing and clean pool, surrounded by a mini jungle, which provides a relaxing atmosphere. The spacious rooms offer stunning views of the pool, where travelers can sit and relax in the comfortable seats scattered around the space. The garden and pool area are well maintained and guests can cool off in the huge pool or the jacuzzi. The pool also has a shallow end, ideal for families with little ones. The facilities provided are excellent and the atmosphere is peaceful and tranquil. However, some guests mentioned the limited seating by the pool and requested additional chairs. Overall, the pool and garden at Xan Ha Apartments offer a haven of peace and relaxation amid lots of trees, making it a perfect retreat for travelers.

Parking

If you plan on driving or taking a taxi, Xan Ha Apartments may be a great option for you. The hotel offers free and convenient parking right in front of the property. While it's not guarded, the smart card access provides some level of security. Guests who had their own car found the location to be ideal, as it's only a 10-minute drive to the city center with parking available. However, some noted that the location isn't ideal for non-drivers, as the main street is over a kilometer away from the hotel. Nonetheless, guests who didn't have a car found the walk manageable. Overall, if you're planning on driving, Xan Ha Apartments has you covered with its convenient parking options.

Accessible

Aldea Xaan Ha Tulum is a safe and quiet neighborhood, providing a secure stay. The contactless check-in process and availability of bike and scooter rentals added extra convenience for guests. The Airbnb-style lack of personnel was noted, but the easy self check-in compensated for this. While some guests found the location a bit of a distance from the center and the beach, having a car or renting a moto made it easily accessible. Overall, the hotel was suitable for guests with disabilities, but one potential downside mentioned was a lack of towels at the pool and low water pressure in the showers.

Yes, Xan Ha Apartments has pool(s) that belong to one or more of the following categories: Outdoor Pool. For more information, read the answers to the Pool questionnaire

No, a spa isn't available at Xan Ha Apartments.

No, Xan Ha Apartments doesn't allow dogs.

Yes, parking facilities are available at Xan Ha Apartments. For more information, read the answers to the Parking questionnaire

No, Xan Ha Apartments doesn't have a gym.

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