Trujillo-8.13650400,
-79.04711400,
Calle Sinchi Roca N° 179 Urbanizacion Vista Alegre, Victor Larco Herrera(Show on Map)
8.3
Very Good
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1 room2 guests1 room, 2 guests
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Summary of reviewsDue hotel is generally praised for its combination of affordability and comfort, with its location providing a tranquil escape from the city's bustling areas. Its proximity to major roads ensures easy access to vibrant city attractions, though guests might prefer taxi services due to poorly-lit surrounding streets at night. The breakfast experience is appreciated for its variety and quality, despite the restrictive 30-minute serving window and occasional shortages. Guests suggest extending breakfast hours to enhance satisfaction.
The rooms are a highlight at Due, offering spaciousness and cleanliness with a modern, minimalist design that aligns well with the promotional images. Some issues like humidity and unconventional showers are noted, yet the rooms remain popular for their comfort and aesthetic appeal. Overall cleanliness is commendable, although improvements are suggested for specific areas such as sheet changes and humidity control.
The staff at Due receive mostly positive feedback for their friendliness and attentiveness, contributing to a hospitable environment. Management and reception are particularly praised for their accommodating nature and flexibility. Despite minor issues with less responsive interactions, the staff's demeanor enhances the overall experience, underscoring Due as a welcoming place for guests. Show more
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Categories
Small Hotel
Due offers comfortable accommodations and a relaxing environment. It is located in a convenient area of Trujillo, making it easy for guests to access local attractions and services.
Family Friendly Hotel
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? Yes, to all guests
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 12 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? Yes
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, to one guest/family per car.
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? Yes
Does the hotel operate at a limited capacity? Yes, up to 60% of the rooms can be occupied
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? Yes, New hours: Check-in: 14:00 - Check-out: 12:00
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? No
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? No
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? Yes
Are rugs removed from guest rooms? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? Yes, in public areas and guest rooms
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? No
Do you offer contactless delivery for in-room dining? No
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? No
Has the hotel closed during the pandemic? Yes Reopening Date: 06/01/2020
Superior Twin RoomThis spacious room features modern furniture, 1 single bed and 1 double bed.
Deluxe Double RoomThis spacious room features modern furniture and 1 double bed.
Single RoomFeaturing free toiletries, this single room includes a private bathroom with a walk-in shower. This single room has a wardrobe, a tiled floor and a flat-screen TV with cable channels.
Guest Reviews
8.3
Very Good
Location
Nestled just a short distance from one of the city's main avenues, 'Due' offers a blend of affordability and comfort in its setting. For travelers looking for peacefulness, the hotel is situated along a quieter street, providing a tranquil stay in comparison to the bustling city areas. However, considerations should be taken for evening outings, as the nearby streets are not well-lit, suggesting that guests might prefer the convenience and safety of taxis for their nighttime excursions. Although opinions on the safety and attractiveness of the surrounding area vary, its proximity to major roads offers easy access to the city's vibrant offerings.
Breakfast
The breakfast experience at Due garners mixed reviews from guests, though positive aspects are frequently highlighted. Visitors often praise the tasty breakfast and the variety of options available, creating an enjoyable morning routine for many. Guests appreciate the cleanliness and the complimentary nature of the meal. The quality of service during breakfast is often labeled good, though some references suggest a need for improvement in terms of staff friendliness.
A recurring critique is the restrictive timeframe for breakfast, which lasts only 30 minutes, from 7:30 to 8:00 AM. This limited window leaves some guests feeling rushed and occasionally finding fewer options available if they arrive later. Suggestions for extending the breakfast hours are common, as they would likely enhance guest satisfaction. Furthermore, there are mentions of occasional shortages in snacks and drinks, which necessitate better management and organization. Lastly, some guests feel misled by previous ratings on booking platforms when breakfast is no longer served, indicating a need for updated information.
Rooms
The rooms at Due offer a delightful experience for guests, marked by their spaciousness and cleanliness. They feature a minimalist yet modern design that resonates well with those who appreciate contemporary aesthetics. Guests consistently note the comfort and size of the rooms, which are exactly as depicted in the promotional images. With an interior design that is both excellent and conducive to a restful stay, these rooms promise a pleasant sojourn. However, there are minor issues such as humidity and unconventional shower designs that might affect overall comfort. Despite these, the rooms remain a popular choice among visitors for their impressive infrastructure and overall comfort.
Cleanliness
Due hotel generally receives positive remarks for its cleanliness and organization. Guests frequently note the clean and tidy presentation of the rooms and appreciate the well-maintained cleaning facilities. While the overall cleanliness typically meets expectations, there are occasional concerns. Some guests mention that the cleaning, which is believed to be one of the hotel's main attractions, could be improved, citing issues like improperly changed sheets and humidity in some rooms. Despite these minor setbacks, the facilities and staff treatment contribute positively to the overall experience.
Staff
Situated in the heart of the city, the hotel Due offers a mixed experience when it comes to its staff interactions. The management and reception are notably great, characterized by flexibility in accommodating guests' schedules. Most visitors appreciated the friendly demeanor of the staff, described as very courteous, always kind, and providing warm and attentive treatment. Cleanliness is maintained meticulously, with staff responsive to guests' needs.
Customer service is generally commended, highlighting the attention and kindness shown by the staff. Despite a few instances of improvised receptionists and somewhat apathetic responses, the overall service is attentive and good, ensuring a pleasant stay.
The breakfast experience is complemented by the staff's attention, further enhancing the hospitable environment. Though some guests experienced less stellar interactions, the prevailing narrative focuses on good service and the commendable behavior of the staff, making for a positive and welcoming atmosphere at Due.