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Summary of reviewsThe 'ibis Troyes Centre' enjoys an enviable location within a short walking distance to the historic and vibrant center of Troyes, making it an ideal base for exploring the city's main attractions, restaurants and shops. Guests appreciate the hotel's accessibility with ample parking options, including an underground garage. Despite being centrally located, the hotel maintains a quiet ambiance, providing a peaceful retreat. Cleanliness and comfort are notable attributes with rooms frequently described as spacious, clean and well-maintained.
The breakfast service stands out with guests regularly praising the variety and quality of the offerings. The extensive selection includes fresh fruits, meats, cheeses, cereals, pastries and fresh croissants, catering to a diverse range of tastes. Although some guests noted minor issues, such as occasional crowding and coffee machine malfunctions, the overall sentiment is very positive.
While the hotel does not offer dinner services, the nearby Hippopotamus restaurant provides a convenient alternative with guests enjoying a discount through the hotel. The proximity to Troyes' old town means a variety of dining options are within easy reach, compensating for the lack of an on-site restaurant.
Rooms are widely praised for their comfortable beds, spaciousness and modern decor. A few minor complaints exist regarding soundproofing and the occasional small bathroom, but the positive aspects significantly outweigh these issues.
The hotel excels in cleanliness with both rooms and common areas frequently described as impeccably clean. A few isolated instances of minor cleanliness lapses do not diminish the overall high standard.
Guest experiences are notably enhanced by the friendly and helpful staff, who are often commended for their welcoming demeanor and efficient service. Occasional lapses in service are mentioned but do not detract from the predominantly positive feedback.
Wi-Fi service receives mixed reviews; while many guests report good speed and stable connectivity, others experience occasional issues. The parking facilities are generally well-regarded with the secure underground garage being a notable benefit despite a few complaints about the cost and tight spaces.
Families find the hotel accommodating with spacious rooms and child-friendly amenities, though some point out that extra beds for children can sometimes be uncomfortable.
In summary, 'ibis Troyes Centre' offers good value for money with a combination of a prime location, comfortable accommodations, high cleanliness standards and friendly service, making it a solid choice for both leisure and business travelers. Show more
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Family Friendly Hotel
This hotel is a commendable choice for families traveling with children, offering spacious and clean accommodations designed to cater to family needs. Many guests appreciate the big rooms furnished with comfortable beds, making it a good place for families to unwind.
Dog Friendly Hotel
This hotel is praised for its warm reception to both human and canine guests. Pets are allowed throughout the hotel and are even welcome to join their owners for breakfast.
Business Hotel
The ibis Troyes Centre offers two meeting rooms for conferences and business seminars. It also has a business center providing fax, printing, and copying services. The hotel provides free Wi-Fi in all rooms and public areas, and has a secure underground parking facility.
Accessible Hotel
This is a wheelchair accessible hotel that provides 3 specific rooms designed for people with reduced mobility, ensuring a comfortable stay for guests with accessibility needs.
3-Star Hotel
Located just a 5-minute walk from downtown Troyes, this hotel offers a contemporary vibe and practical bathrooms. Its proximity to the historic center, pedestrian area, and factory outlets makes it a convenient option.
Hotel with Parking
Room Types
Standard Double RoomThe double room offers air conditioning, a wardrobe, as well as a private bathroom featuring a shower and a hairdryer. Rooms on the upper floors are reachable by lift. The unit offers 1 bed.
Superior Double Room with Sofa BedThe triple room offers air conditioning, a wardrobe, as well as a private bathroom featuring a shower and a hairdryer. Rooms on the upper floors are reachable by lift. The unit offers 2 beds.
Standard Twin RoomThe triple room features air conditioning, a wardrobe, as well as a private bathroom boasting a shower and a hairdryer. Rooms on the upper floors are reachable by lift. The unit has 3 beds.
Guest Reviews
8.1
Very Good
Location
The 'ibis Troyes Centre' boasts a highly favorable location, being within a short walking distance—typically around 5 to 10 minutes—from the historic and vibrant center of Troyes. Its proximity to the city's main attractions, restaurants and shops makes it an ideal base for exploring, whether for a stopover or an extended stay. Guests have appreciated the convenience of this central position, which allows for easy access to the beautiful old town and its iconic crooked houses.
The hotel is lauded for its accessibility with ample parking options, including an underground garage, directly at or near the hotel, making it suitable for those traveling by car. The location also offers easy access from the highway, further adding to its convenience.
Despite its centrality, the hotel maintains a quiet ambiance, providing a peaceful retreat after a day of sightseeing. Guests often mention the cleanliness and comfort of the rooms, as well as the friendly and helpful staff, contributing to an overall pleasant stay.
The location is also praised for being strategic, offering easy and enjoyable walks to the city's historic heart, thus facilitating a seamless exploration experience. Whether visiting for business or leisure, 'ibis Troyes Centre' seems to meet and often exceed expectations in terms of geographic advantage and service quality.
Breakfast
When it comes to breakfast at ibis Troyes Centre, the overall sentiment from guests is overwhelmingly positive. Many highlight the breakfast as great with a wide variety of options and fresh, high-quality products. It seems the breakfast caters to many tastes, offering an extensive selection of fruits, meats, cheeses, cereals, pastries and even fresh croissants. Numerous guests noted the breakfast as hearty and well-stocked, while others mentioned the meaningful variety, which includes both hot and cold options.
The breakfast buffet is often described as meticulously taken care of with many praising the freshness and abundance of the food. Reviewers frequently describe it as more than satisfying and sufficient by French standards. The buffet setup allows for self-service, which seems to work well, ensuring the counters are always replenished.
However, a few reviewers did mention some downsides such as a cramped breakfast area and occasional issues with replenishment during busy periods. Some guests felt the breakfast was basic compared to other ibis locations and there were minor complaints about the coffee machines being out of order and the lack of fruit juice at times.
Despite these minor drawbacks, the consensus is clear: breakfast at ibis Troyes Centre is very good, varied and plentiful, making it a worthwhile addition to any stay. The friendly staff and convenient self-service options further enhance the breakfast experience, making mornings at the hotel a great start to any day.
Dinner
Guests at the ibis Troyes Centre have shared mixed experiences regarding dining options at the hotel. While the hotel itself does not offer dinner services and the on-site restaurant appears frequently closed or unavailable, there are several notable alternatives nearby. Visitors often mention the Hippopotamus restaurant adjacent to the hotel, which is praised for its quality and where guests can enjoy a 10% discount arranged through the hotel. Additionally, there is the convenience of receiving great local dining advice from the hotel staff who can even handle reservations at nearby establishments. For those seeking variety, the central location of the hotel allows for a pleasant walk into the old town with its array of dining options.
Although the lack of an in-house dinner service at the hotel itself is a recurring point, the guests appreciated the nearby culinary choices, including steak houses and beer bars, offering a satisfying alternative to the missing hotel restaurant. Despite occasional inconveniences posed by holidays closing down some restaurants, the overall feedback highlights the excellent alternatives within easy reach from the ibis Troyes Centre.
Rooms
The rooms at ibis Troyes Centre are consistently praised for their spaciousness and cleanliness, making for a comfortable and welcoming stay. Many guests found the bedding to be quite comfortable, which contributes to a restful night's sleep. The modern, stylish decor of the rooms is appreciated with several reviews highlighting the visual appeal and functional design.
The hotel's location is also a strong point, being conveniently close to the city center, allowing easy exploration of the beautiful Troyes. Some rooms come equipped with practical amenities such as hairdryers and adequate storage, which are often favored by travelers.
However, there are a few drawbacks mentioned. Several reviews noted that the soundproofing could be improved, as noise from adjacent rooms or the street can sometimes be disruptive. Bathrooms, while generally clean, vary in size with some guests finding them too small or basic, which can detract from the overall experience. Additionally, the third bed in 3-person rooms was reported as not very comfortable by some visitors.
Overall, the ibis Troyes Centre offers good value for money with its combination of spacious, well-decorated rooms, comfortable beds and convenient location, making it a solid choice for both short stays and family visits.
Beds
The beds at ibis Troyes Centre receive generally positive reviews from guests, who frequently highlight the comfort and quality of the bedding. Described repeatedly as comfortable, clean and spacious, the beds contribute significantly to the overall pleasant experience at the hotel. Many guests praise the comfort of the mattresses and the bedding, often noting the softness and supportive nature of the beds. The rooms and bedding are not only comfortable but also quiet and clean, adding to the restful atmosphere.
However, there are some mixed opinions about certain aspects. A few guests mention that the mattresses and pillows can be too soft for their liking and some found the bed frames weak or the beds too narrow. Additionally, the third bed, which tends to be a fold-out sofa bed, receives criticism for being uncomfortable and insufficiently supportive.
Overall, the beds at ibis Troyes Centre are highly regarded for their comfort and quality, contributing to a restful and enjoyable stay. The location combined with comfortable accommodations makes it a convenient and pleasant choice for travelers.
Cleanliness
The overall cleanliness of the Ibis Troyes Centre garners positive feedback from guests with phrases such as clean, impeccably clean and spotlessly clean being frequently mentioned. Rooms and bathrooms are often described as very clean, comfortable and well-maintained, providing a welcoming environment. The hotel itself is noted for its hygiene and modern facilities with many reviews highlighting its cleanliness and contemporary decor.
However, a few reviews mention areas for improvement, particularly with bathroom cleanliness, citing specific issues like shower doors, hinges and occasional stains. Some guests also pointed out concerns with stale-smelling towels and cleanliness lapses in public areas and corridors. Despite these minor drawbacks, the consistent praise for clean rooms, friendly staff and a comfortable stay suggests that Ibis Troyes Centre maintains a high standard of cleanliness overall.
Staff
At 'ibis Troyes Centre,' the hallmark of the guest experience seems to be the exceptional service provided by the staff. Many reviews highlight the friendliness, helpfulness and welcoming nature of the team, emphasizing that guests were greeted with smiles and attentive assistance throughout their stay. The reception staff, in particular, received praise for their ability to communicate effectively in English and provide useful information about local sightseeing and nearby restaurants.
The adjectives frequently used by guests—such as adorable, kind and charming—paint a picture of a staff that's not only efficient but also warm and personable. The professionalism and availability of the staff were noted as making a significant positive impact on the overall experience.
However, there are sporadic mentions of the need for better service orientation and occasional lapses in friendliness, particularly in the morning shifts. Despite this, the dominant sentiment remains overwhelmingly positive with the phrase "very friendly and helpful" often recurring in the descriptions.
In summary, the team at 'ibis Troyes Centre' appears to significantly enhance the guest experience with their genuine hospitality and professional demeanor, making it a recommended stay for those valuing friendly and attentive service.
Wi-Fi
Guests of 'ibis Troyes Centre' have varied experiences with the hotel's Wi-Fi. Many reviews highlight positive aspects, citing good speed and stable connectivity throughout the hotel. Several guests report no complaints about their Wi-Fi experience and praise its effectiveness, finding the connection to be strong and reliable in their rooms. Free Wi-Fi is considered a commendable feature with some guests stating it worked perfectly and met their needs efficiently.
However, not all feedback is glowing. Some visitors encountered issues with the Wi-Fi, describing it as limited or even nonexistent at times with occasional trouble connecting. A few reviews mentioned specific problems, such as difficulty accessing email servers and the need for a more secure connection. Despite these issues, many found the overall Wi-Fi experience satisfactory for their stay.
Parking
The parking situation at Ibis Troyes Centre is generally well-regarded by guests with many appreciating the availability of secure underground parking. This parking is described as spacious, convenient and well-maintained, offering a safe spot to leave vehicles, including motorcycles. Guests valued the ease of access to this underground garage and it's noted that it provides a direct route to the hotel reception and rooms. Many found the central location and security features particularly advantageous.
The parking garage is available for a fee, typically around 12 euros per night, although there are also some free parking options near the hotel, including free street parking and public parking. Some guests mentioned additional benefits such as free parking at certain times, like at night or for specific durations before a charge is applied. A few reviews highlighted the convenience of being able to book a parking spot in advance and appreciated a reduction in fees if checking out earlier than expected.
However, it should be noted that some found the cost of parking to be on the expensive side and mentioned challenges with tight spaces within the garage. Despite this, the majority of feedback emphasizes the overall positive aspects of the parking facilities, including its security and accessibility.
Family
The ibis Troyes Centre is a commendable choice for families traveling with children, offering spacious and clean accommodations designed to cater to family needs. Many guests appreciate the big rooms furnished with comfortable beds, making it a good place for families to unwind. The hotel strives to be child-friendly with attractive amenities such as a children's corner and engaging games for young kids, ensuring little ones are entertained during their stay.
However, though the hotel is deemed family-friendly, there are some mixed opinions. The extra beds for children, particularly folding beds and convertible armchairs, have received criticism for their discomfort. Furthermore, while the baby beds and cribs are generally noted to be well-prepared, instances where reservations for baby cots were not fulfilled have been reported.
The hotel's vibrant decor and well-balanced aesthetics add to the overall pleasant experience. Despite occasional disturbances from running children in hallways and the noise level associated with multiple families, the hotel continues to be a favoured option for family stays due to its accommodating design and facilities.
Overall with connecting rooms, surprise touches for special occasions and readiness to provide necessary amenities for an 18-month-old baby, ibis Troyes Centre remains a solid option for families looking for a convenient and comfortable stay on the city's outskirts.
3 Star
The 'ibis Troyes Centre' is a classic three-star hotel known for delivering reliable quality and good value for money. With features typical of the Ibis chain, the hotel is clean and modern, offering what guests need for a comfortable stay. Reviews highlight the hotel's perfectly located for stopovers, making it a convenient choice for travelers passing through.
Guests frequently commend the comfort of the beds and the overall cleanliness of the rooms. The underground garage is noted for its spaciousness and the hotel scores well on the friendliness and efficiency of its staff. The breakfast offered is described as extensive and hearty, worthy of its three-star rating.
While most aspects of the hotel meet expectations, some guests found the rooms a bit small for a three-star hotel and expressed that the child's spare bed was not very comfortable. Despite these minor drawbacks, the ibis Troyes Centre maintained a standard that aligns with its category, ensuring guests overall satisfaction and a likelihood of return visits.
Business
The Ibis Troyes Centre is highly regarded by business travelers for its functional and professional environment. Guests noted the convenience of its location, which is close to the business area, making it an ideal choice for work-related stays. The hotel provides shared working spaces and an effective business center, supporting various professional needs such as meetings and conferences. The friendly staff at the reception are consistently praised for their warm and professional service. Many business travelers now consider this hotel their go-to place for business trips, highlighting its effectiveness for transit and overall positive guest experience.
Accessible
The ibis Troyes Centre has garnered positive feedback regarding its accessibility, making it a functional and convenient choice for travelers with disabilities. Reviewers praised the hotel's overall disabled-friendly environment, including accessible bathrooms and wheelchair-friendly rooms. The underground parking, which connects directly to the floors, adds to the ease of movement for guests with special needs. Guests also appreciated the extensive, albeit paid, parking options.
Located conveniently near the city center, the hotel allows easy access to the town and its attractions. Its location was frequently highlighted as ideal for visiting Troyes with many noting it as perfect for a stopover. The hotel's cleanliness and efficiency were also commended, ensuring a comfortable stay.
The welcoming and caring hospitality of the staff was another highlight with guests mentioning a really warm reception. Facilities like good air conditioning, the possibility to store bicycles in the luggage room and wheelchair accessibility contributed to a pleasant experience. Additionally, the breakfast service received positive remarks, adding to the hotel's appeal as a well-rounded and accessible accommodation option.
Dog Friendly
Tucked away in Troyes, the 'ibis Troyes Centre' has garnered praise for its warm reception to both human and canine guests. The nominal extra fee for dogs is a small price to pay for the comfort provided. Pets are allowed throughout the hotel and are even welcome to join their owners for breakfast. The courteous staff ensures that pets feel at home, contributing to a friendly and welcoming atmosphere. Guests have highlighted the hotel's clean facilities, particularly the comfortable beds and safe, off-leash grounds that make it a true dog-friendly retreat. Despite a minor disturbance from a dog barking late into the night, the consensus is overwhelmingly positive. The strategic placement of rooms caters well to dog owners, reinforcing the hotel’s commitment to being extremely dog-friendly.
No, ibis Troyes Centre doesn't have any pool.
No, a spa isn't available at ibis Troyes Centre.
Yes, ibis Troyes Centre welcomes dogs.
Yes, parking facilities are available at ibis Troyes Centre.