5-Star HotelThis hotel is a 5-star Grand Luxury establishment, unique in Aragon. It is housed in the historic international Canfranc station, inaugurated in 1928, blending tradition with modernity. It offers a spa, and its gastronomic proposal includes a Michelin star and a Repsol sun. The Financial Times recognized it as one of the best openings in the world.
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Summary of reviews related to the '5 Star' categoryLocated in the scenic Pyrenees, Canfranc Estación, a Royal Hideaway Hotel - Gran Lujo, is a beautifully renovated establishment that stands out for its exceptional location and luxurious decor. Guests consistently praise the hotel for its true luxury and great renovation efforts, which have turned the historical station into a delightful setting. The hotel's bar and restaurant services are identified as worthy of a five-star establishment with excellent food and super friendly service often highlighted.
However, some aspects fall short of expectations for a hotel in this category. Reviews suggest that customer service could be more professional, especially given its five-star status. Stakeholders have noted the lack of French-speaking staff, which is surprising given the hotel's proximity to France. Additionally, some amenities, such as the pool, come at an extra charge, which has left guests feeling that certain five-star perks should be more inclusive.
The comfort of the rooms generally meets high standards, yet some guests have reported minor issues such as the quality of the bidet toilet and the occasional lack of toilet paper. The price point is another topic of contention with several reviews indicating that the cost of stay and additional services could be more aligned with the quality offered.
Despite these points for improvement, the overall experience remains positive, making Canfranc Estación a noteworthy destination for those seeking luxury in a picturesque setting. The establishment's unique charm and exceptional location earn it praise, though there is still room to enhance the guest experience to fully live up to its five-star promise.
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