Canfranc Estación, a Royal Hideaway Hotel - Gran Lujo
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Summary of reviewsCanfranc Estación, a Royal Hideaway Hotel - Gran Lujo, nestled in the heart of the Pyrenees, enchants guests with its beautifully restored historic train station setting and exceptional surroundings. Guests continually praise the hotel's perfect location, offering stunning views of picturesque mountains and lush forests, ideal for outdoor enthusiasts. The atmosphere of rich history combined with modern luxury creates a unique and memorable stay. Proximity to local amenities despite its somewhat remote setting adds to its appeal, making it a highly recommended destination for those seeking both adventure and tranquility.
Breakfast at the hotel is highly lauded for its extensive and high-quality buffet, featuring a variety of delicious items such as cured ham and pastries, often described as top-notch. Despite minor criticisms regarding pricing and occasional service delays, the overall sentiment reflects a hearty endorsement of the breakfast experience.
The dining experience offers a mix of reviews. Many guests highly appreciate the variety and quality of cuisine with certain dishes and special menus standing out. However, some inconsistencies in service and limited vegetarian options are noted. Despite this, many guests find the dining experience to offer good value and enjoyment.
Rooms at Canfranc Estación are celebrated for their luxurious comfort, beautiful decor and modern amenities. Guests consistently praise the spaciousness, cleanliness and meticulous attention to detail. Minor criticisms include variations in room sizes and occasional issues with lighting and bathroom functionality, yet these are overshadowed by the overwhelmingly positive feedback.
Cleanliness is a standout feature with guests universally commending the spotless condition of rooms and facilities. Exceptional attention to detail ensures that all areas, including the breakfast and bathroom areas, are maintained to high standards, contributing to the overall guest satisfaction.
The staff at Canfranc Estación receive high praise for their exceptional service, charm and professionalism. Guests appreciate the warm and welcoming environment created by the attentive staff with special mentions for individual members. While there are minor observations on areas for improvement, the dedication and friendliness of the staff significantly enhance the overall guest experience.
WiFi connectivity at the hotel is a mixed experience with some guests praising its reliability and convenience, while others report issues with connection and the login process. This reflects a need for improvement in consistency.
The spa and wellness area receive mixed reviews. While the massages and indoor pool are highly praised, the limited facilities and extra charges for pool access are points of contention. Guests appreciate the quality of massages but desire more diverse spa features.
Parking presents mixed feedback with appreciation for the free parking options nearby balancing the criticism of paid on-site parking and lack of covered areas. Despite these concerns, the availability of nearby free parking offers convenience to many guests.
Families find the hotel charming with its rich history and enchanting setting providing a memorable experience. While minor issues such as limited guidance for gluten-free options and venue space for events are noted, the overall consensus is one of satisfaction with many families enjoying their stay.
Beds at Canfranc Estación are frequently described as exceptionally comfortable with high-quality mattresses and pillows ensuring a premium sleep experience for guests.
Overall, Canfranc Estación, a Royal Hideaway Hotel - Gran Lujo, offers a grand and luxurious experience with commendable service, comfort and a stunning historical ambiance, making it a remarkable choice for travelers seeking an exquisite mountain retreat.
Categories
Breakfast at the hotel is highly lauded for its extensive and high-quality buffet, featuring a variety of delicious items such as cured ham and pastries, often described as top-notch. Despite minor criticisms regarding pricing and occasional service delays, the overall sentiment reflects a hearty endorsement of the breakfast experience.
The dining experience offers a mix of reviews. Many guests highly appreciate the variety and quality of cuisine with certain dishes and special menus standing out. However, some inconsistencies in service and limited vegetarian options are noted. Despite this, many guests find the dining experience to offer good value and enjoyment.
Rooms at Canfranc Estación are celebrated for their luxurious comfort, beautiful decor and modern amenities. Guests consistently praise the spaciousness, cleanliness and meticulous attention to detail. Minor criticisms include variations in room sizes and occasional issues with lighting and bathroom functionality, yet these are overshadowed by the overwhelmingly positive feedback.
Cleanliness is a standout feature with guests universally commending the spotless condition of rooms and facilities. Exceptional attention to detail ensures that all areas, including the breakfast and bathroom areas, are maintained to high standards, contributing to the overall guest satisfaction.
The staff at Canfranc Estación receive high praise for their exceptional service, charm and professionalism. Guests appreciate the warm and welcoming environment created by the attentive staff with special mentions for individual members. While there are minor observations on areas for improvement, the dedication and friendliness of the staff significantly enhance the overall guest experience.
WiFi connectivity at the hotel is a mixed experience with some guests praising its reliability and convenience, while others report issues with connection and the login process. This reflects a need for improvement in consistency.
The spa and wellness area receive mixed reviews. While the massages and indoor pool are highly praised, the limited facilities and extra charges for pool access are points of contention. Guests appreciate the quality of massages but desire more diverse spa features.
Parking presents mixed feedback with appreciation for the free parking options nearby balancing the criticism of paid on-site parking and lack of covered areas. Despite these concerns, the availability of nearby free parking offers convenience to many guests.
Families find the hotel charming with its rich history and enchanting setting providing a memorable experience. While minor issues such as limited guidance for gluten-free options and venue space for events are noted, the overall consensus is one of satisfaction with many families enjoying their stay.
Beds at Canfranc Estación are frequently described as exceptionally comfortable with high-quality mattresses and pillows ensuring a premium sleep experience for guests.
Overall, Canfranc Estación, a Royal Hideaway Hotel - Gran Lujo, offers a grand and luxurious experience with commendable service, comfort and a stunning historical ambiance, making it a remarkable choice for travelers seeking an exquisite mountain retreat.
Luxury Hotel
This hotel is a 5-star Gran Lujo property located in the historic Canfranc International Station. It offers a unique blend of tradition and modernity with elegant rooms, a Michelin-starred gastronomic proposal, a spa, fitness center, and stunning mountain views.
Hotel near Ski Resorts
Located in the iconic Canfranc International Train Station, this 5-star luxury hotel is a masterpiece of historical architecture. It provides easy access to the Candanchú and Astún ski resorts. The hotel offers elegant, art deco-inspired interiors, creating a warm and luxurious ambiance after a day on the slopes.
Hotel for Honeymoon
As a Gran Lujo hotel, it promises an exceptionally luxurious experience. The unique setting in a historic train station offers a memorable and romantic ambiance, perfect for a honeymoon.
Family Friendly Hotel
This hotel offers luxurious accommodations and is located near ski resorts, making it suitable for family ski trips. The hotel provides high-end amenities that cater to both adults and children.
Romantic Hotel
This luxury hotel offers a unique and romantic setting in a historic building. It features a Michelin-starred restaurant, providing an exquisite dining experience for couples. The hotel's iconic architecture and exceptional service create an unforgettable stay.
Hotel with Swimming Pool
As a Gran Lujo (Grand Luxury) hotel, it provides a high-end experience with superior amenities, including a pool and spa services. The hotel's unique historical setting in a restored train station enhances its appeal.
Heated Pool Indoor Pool
Hotel with Parking
This luxury hotel provides private on-site parking with a barrier, offering a dedicated and secure parking option for guests, available for a daily fee.
Accessible Hotel
Offering luxurious accommodations and modern accessibility features, this hotel provides an exceptional experience. Its spacious rooms and adapted facilities ensure comfort and convenience for all guests. The hotel's commitment to inclusivity makes it a top choice.
Hotel with Gym
Offers a luxurious experience with high-end fitness facilities. As a Gran Lujo hotel, it likely provides a state-of-the-art gym and spa, ensuring a premium fitness and wellness experience.
5-Star Hotel
This hotel is a 5-star Grand Luxury establishment, unique in Aragon. It is housed in the historic international Canfranc station, inaugurated in 1928, blending tradition with modernity. It offers a spa, and its gastronomic proposal includes a Michelin star and a Repsol sun. The Financial Times recognized it as one of the best openings in the world.
Hotel with Indoor Pool
This hotel offers luxurious amenities, and while specific details about the indoor pool aren't available in the provided context, its 'Gran Lujo' designation suggests high-end facilities that would likely extend to the pool area.
Hotel with Heated Pool
This luxurious hotel offers exceptional heated pool facilities, combined with a high-end spa and wellness center, providing guests with a relaxing and rejuvenating experience. The hotel's overall grandeur and service further enhance its appeal.
Hotel Taking Steps Towards Sustainability
Business Hotel
Small Hotel
Guest Reviews
Nestled in the captivating Pyrenees, Canfranc Estación, a Royal Hideaway Hotel - Gran Lujo, is a strikingly restored historic train station that boasts an exceptional and unique setting. Surrounded by picturesque mountains and forested landscapes, the hotel offers stunning views and wonderful opportunities for outdoor enthusiasts, including hiking and skiing. The building itself is a beautifully renovated architectural gem, steeped in history and set in a serene and movie-like environment.
Guests consistently praise the hotel's perfect location, noting its proximity to both the Spanish and French borders, making it an ideal spot for exploring the region. Despite its somewhat remote setting, the hotel is equipped with excellent facilities and is near local restaurants and bars, adding convenience to its list of attributes. The luxurious and iconic atmosphere of this historic site is complemented by the warm and attentive service from the staff, creating a truly memorable stay.
Overall, Canfranc Estación offers an evocative blend of breathtaking scenery, rich history and modern luxury, making it a highly recommended destination for travelers seeking both adventure and tranquility in an exquisite mountain retreat.
Guests have shared a largely positive experience regarding the breakfast at 'Canfranc Estación, a Royal Hideaway Hotel - Gran Lujo.' The breakfast is often described as excellent, very good and even exceptional, highlighting the variety and high quality of options available. Many appreciated the buffet, noting its extensive and royal feel, offering numerous choices including cured ham and delicious pastries. The quality of food has been commended as top-notch and of high cuisine standards. Some have highlighted specific elements like migas and the à la carte options as delightful surprises.
However, there are a few criticisms. A few guests found the breakfast to be pricey and not entirely reflective of the hotel's prestigious category. Some reviews also mentioned issues with service, such as long waits for coffee or other ordered items. Despite these minor setbacks, the overall sentiment leans towards a hearty endorsement of the breakfast experience, making it a recommended part of the stay at this beautiful establishment.
Canfranc Estación, a Royal Hideaway Hotel - Gran Lujo, offers a varied dining experience that has garnered mixed reviews. Many guests appreciated the excellent variety of cuisine and the quality of food, describing the meals as delicious and the dining experience as exceptional. The restaurant was praised for its very good quality, refined ambiance and reasonable pricing, making it a highly recommended option for dinner.
Guests highlighted specific dishes like steak tartare and meatballs, which were particularly delightful. The New Year's Eve menu was also a standout with its exquisite flavors and high-quality ingredients. The restaurant's service, led by Chef Eduardo Salanova, received accolades for its excellence.
However, some reviews noted inconsistencies. There were mentions of slow service and a lack of 5-star standards in some instances. Specific criticisms included limited vegetarian options, small portions and occasionally excessive pricing. Some guests found the dining hours to be restrictive and the overall culinary experience not meeting their expectations, especially at the international restaurant.
Despite these mixed feelings, many patrons found the restaurant to be a good value for money and enjoyed their meals thoroughly, making dining at Canfranc Estación a generally positive experience with room for improvement in certain areas.
Canfranc Estación, a Royal Hideaway Hotel - Gran Lujo has received high praise from guests for its luxurious room comfort and beautiful, tastefully decorated interiors. The building itself is beautifully restored, capturing a blend of historical charm and modern elegance. Rooms are generally described as spacious, cozy and well-appointed, offering numerous luxury amenities such as heated toilet seats with inbuilt night lights, large walk-in showers and personal care products.
The hotel's atmosphere is elevated with high-quality furnishings and meticulous attention to detail, evident in the Art Deco style and subtle decor elements inspired by its past as a train station. Guests consistently noted the comfort of the beds, spaciousness and cleanliness of the rooms, contributing to a delightful stay. Unique features like the well-soundproofed rooms and thoughtful design elements further enhance the experience.
However, some guests mentioned that the room sizes vary with certain rooms and suites being notably small or dark due to limited natural lighting. Occasionally, there were comments on the functionality of the bathroom spaces and room temperature, but these seemed to be minor concerns amidst overwhelmingly positive feedback. The overall impression remains that of a grand, luxurious hotel with impeccable facilities, making it a remarkable choice for travelers seeking comfort and elegance in a historically enriched setting.
Canfranc Estación, a Royal Hideaway Hotel - Gran Lujo garners high praise for the exceptional comfort of its beds. Guests consistently describe the beds as very comfortable with many highlighting the high-quality mattresses and pillows. Phrases such as hotel-worthy bedding, magnificent mattresses and pillows and the comfort of the bedding being exceptional are recurrent in reviews, underscoring the premium sleep experience provided. The beds are often noted to be large and soft with some guests describing them as huge and providing blissful sleep. The bedding itself is described as incredibly extensive and of very good quality.
In addition to the comfort of the beds, the overall comfort of the rooms is frequently mentioned with some noting the inclusion of modern amenities such as Japanese toilets. While most guests thoroughly enjoyed their restful experience, a few mentioned minor concerns such as two single beds being pushed together, but these instances are relatively rare. Overall, the bedding at Canfranc Estación, a Royal Hideaway Hotel, contributes significantly to a luxurious and restful stay, making it a top choice for travelers prioritizing comfort.
Canfranc Estación, a Royal Hideaway Hotel - Gran Lujo, sets an impressive standard for cleanliness and comfort, consistently praised for its impeccable standards. Guests universally highlight the spotless condition of rooms and facilities, noting the exceptional attention to detail in maintaining cleanliness throughout the establishment. The hotel's dedication to cleanliness extends to all areas, including the breakfast area and bathrooms, which are also kept in pristine condition.
Rooms at Canfranc Estación are described as beautiful, very comfortable and superbly clean, enhancing the overall guest experience. The staff's commitment to ensuring everything is perfectly executed adds to the positive feedback surrounding the hotel's hygiene and service.
Though there are occasional mentions of areas not being especially clean or an instance of a room not being cleaned, these are overshadowed by the overwhelming commendations for the hotel's standard. Guests appreciate the fresh and well-maintained environment and it is clear that Canfranc Estación excels in providing a clean, comfortable and luxurious stay.
The staff at Canfranc Estación, a Royal Hideaway Hotel - Gran Lujo, consistently receive high praise for their exceptional service. Guests highlight their helpfulness, charm and professionalism, noting that the staff go out of their way to create a warm and welcoming environment. From the friendly reception team to the attentive bellboys and accommodating restaurant staff, every member of the team is commended for their friendliness and courtesy.
Special mentions are often made for individual employees, such as Raúl, Dorthy and Natalia at reception, as well as the impressive bar and waitstaff. Guests appreciate the thoughtful gestures like a welcoming glass of bubbly and attentive room service, making their experience feel luxurious and memorable.
While the overall feedback is highly positive, pointing out the extraordinary level of service and the staff's dedication to making guests feel at home, there are occasional observations on areas for improvement. Some guests noted communication issues and the need for additional training for the bar staff. However, these instances seem to be exceptions rather than the norm.
In summary, the unparalleled dedication and friendliness of the staff at Canfranc Estación significantly contribute to the hotel's reputation as a top-tier destination, ensuring that guests' stays are both comfortable and enjoyable.
Canfranc Estación, a Royal Hideaway Hotel - Gran Lujo offers a mixed experience when it comes to their WiFi connectivity. On one hand, some guests praised the perfect and top-notch internet access, highlighting reliable and high-speed usage throughout their stay. The hotel also provides modern technology in the rooms, including USB charging ports and the ability to cast content from smart devices, which adds to the convenience.
However, numerous reviews pointed out issues with the WiFi, including difficulty logging in, connection errors and unreliable service. Some guests experienced no connection at all, which was attributed to external problems like a storm the previous day. There's also feedback about the login process, which requires an email rather than the usual room number and name, making it somewhat cumbersome.
In conclusion, while the hotel does offer some strong technological amenities, the consistency of WiFi service leaves room for improvement, reflecting a mixed bag of guest experiences.
The spa experience at Canfranc Estación, a Royal Hideaway Hotel - Gran Lujo, seems to evoke mixed feelings among guests. Descriptions like perfect water area and super relaxing indoor pool indicate a pleasing atmosphere for unwinding. The wellness area is highly praised for impeccable advice and treatment and many guests found the spa pleasant with quality and affordable massages being a standout feature.
However, numerous reviewers highlighted the spa's limitations, specifically noting that it is essentially an indoor pool with a few jets and not a full-fledged spa. The absence of additional facilities such as a jacuzzi, sauna or steam room was disappointing for some. Guests also expressed concerns over the supplementary fee of 20 Euros for pool access, which many felt should be included in the room rate or at least more reasonably priced.
Despite these drawbacks, the spa's massage services received consistent accolades and the indoor pool itself, albeit limited, was often described as magnificent and a highlight for post-skiing or hiking relaxation. Areas for improvement include more diverse features in the pool, better pricing strategies and enhancements like additional waterfalls or privacy options.
Overall, while the spa offers a relaxing experience and excellent massages in a historic setting, the limited facilities and extra charges may leave some guests wanting more from their luxurious stay.
Canfranc Estación, a Royal Hideaway Hotel - Gran Lujo, receives mixed reviews when it comes to parking facilities. On the positive side, many guests appreciate the ample free parking options nearby, making it easy to find a spot. The convenience of free parking close to the hotel is frequently noted with several mentioning that the parking is free and easy, often just a short walk away.
However, the hotel does charge for on-site parking with fees typically around €15 per day, though some guests report higher charges. The lack of a covered parking area is also mentioned, which could pose a problem during the winter months. Some guests feel that the parking charges are excessive, especially considering the room rates and believe that services like parking and pool access should be included in the stay.
There is also feedback about the paid parking strategy with some guests suggesting it lacks clear explanation. Additionally, the hotel’s parking is described as secure, though not monitored. Despite these concerns, the free parking available in the vicinity seems to mitigate the issue for many visitors.
Canfranc Estación, a Royal Hideaway Hotel - Gran Lujo appears to be a charming destination for families seeking a memorable experience. The incredible building, rich with history and details, captivates guests and adds a touch of enchantment to their stay. The hotel offers a lovely environment and provides various amenities that families appreciate, such as quality and affordable massages that many found to enhance the overall relaxation during their stay.
The presence of children at the hotel is noted and many families enjoyed wonderful moments together, especially at the El Internacional restaurant, which is praised for providing a wonderful family time. Despite a gluten-free menu, some guests felt that better guidance was needed in this area. The city of Canfranc, although small and with limited activities when it doesn’t snow, still offers a significant historical legacy that guests find fascinating.
It should be noted that the New Year's Eve party was an issue for some, as there was no space for about ten families who hoped to attend. However, the overall consensus is one of satisfaction with many families having found their stay to be a great experience and some even describing it as like a dream.
Located in the scenic Pyrenees, Canfranc Estación, a Royal Hideaway Hotel - Gran Lujo, is a beautifully renovated establishment that stands out for its exceptional location and luxurious decor. Guests consistently praise the hotel for its true luxury and great renovation efforts, which have turned the historical station into a delightful setting. The hotel's bar and restaurant services are identified as worthy of a five-star establishment with excellent food and super friendly service often highlighted.
However, some aspects fall short of expectations for a hotel in this category. Reviews suggest that customer service could be more professional, especially given its five-star status. Stakeholders have noted the lack of French-speaking staff, which is surprising given the hotel's proximity to France. Additionally, some amenities, such as the pool, come at an extra charge, which has left guests feeling that certain five-star perks should be more inclusive.
The comfort of the rooms generally meets high standards, yet some guests have reported minor issues such as the quality of the bidet toilet and the occasional lack of toilet paper. The price point is another topic of contention with several reviews indicating that the cost of stay and additional services could be more aligned with the quality offered.
Despite these points for improvement, the overall experience remains positive, making Canfranc Estación a noteworthy destination for those seeking luxury in a picturesque setting. The establishment's unique charm and exceptional location earn it praise, though there is still room to enhance the guest experience to fully live up to its five-star promise.
Canfranc Estación, a Royal Hideaway Hotel - Gran Lujo, is praised for its beautiful restoration of an old, historic train station. Guests appreciate the stunning architecture and decoration throughout the entire building. The hotel offers secure access to the room areas, ensuring guests feel safe. Parking options, though sometimes limited and paid, are available and generally described as easy to manage. Accessibility within the hotel is noted, albeit some reviews mention the duration of accessibility was short. The breakfast offerings are positively acknowledged even if they come at a premium price. However, there are remarks on the lack of staff proficient in French and English, which could be a minor inconvenience for international travelers. Additionally, some guests expressed dissatisfaction with charges for pool usage and the overall signage of the hotel.
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Location
Guests consistently praise the hotel's perfect location, noting its proximity to both the Spanish and French borders, making it an ideal spot for exploring the region. Despite its somewhat remote setting, the hotel is equipped with excellent facilities and is near local restaurants and bars, adding convenience to its list of attributes. The luxurious and iconic atmosphere of this historic site is complemented by the warm and attentive service from the staff, creating a truly memorable stay.
Overall, Canfranc Estación offers an evocative blend of breathtaking scenery, rich history and modern luxury, making it a highly recommended destination for travelers seeking both adventure and tranquility in an exquisite mountain retreat.
Breakfast
However, there are a few criticisms. A few guests found the breakfast to be pricey and not entirely reflective of the hotel's prestigious category. Some reviews also mentioned issues with service, such as long waits for coffee or other ordered items. Despite these minor setbacks, the overall sentiment leans towards a hearty endorsement of the breakfast experience, making it a recommended part of the stay at this beautiful establishment.
Dinner
Guests highlighted specific dishes like steak tartare and meatballs, which were particularly delightful. The New Year's Eve menu was also a standout with its exquisite flavors and high-quality ingredients. The restaurant's service, led by Chef Eduardo Salanova, received accolades for its excellence.
However, some reviews noted inconsistencies. There were mentions of slow service and a lack of 5-star standards in some instances. Specific criticisms included limited vegetarian options, small portions and occasionally excessive pricing. Some guests found the dining hours to be restrictive and the overall culinary experience not meeting their expectations, especially at the international restaurant.
Despite these mixed feelings, many patrons found the restaurant to be a good value for money and enjoyed their meals thoroughly, making dining at Canfranc Estación a generally positive experience with room for improvement in certain areas.
Rooms
The hotel's atmosphere is elevated with high-quality furnishings and meticulous attention to detail, evident in the Art Deco style and subtle decor elements inspired by its past as a train station. Guests consistently noted the comfort of the beds, spaciousness and cleanliness of the rooms, contributing to a delightful stay. Unique features like the well-soundproofed rooms and thoughtful design elements further enhance the experience.
However, some guests mentioned that the room sizes vary with certain rooms and suites being notably small or dark due to limited natural lighting. Occasionally, there were comments on the functionality of the bathroom spaces and room temperature, but these seemed to be minor concerns amidst overwhelmingly positive feedback. The overall impression remains that of a grand, luxurious hotel with impeccable facilities, making it a remarkable choice for travelers seeking comfort and elegance in a historically enriched setting.
Beds
In addition to the comfort of the beds, the overall comfort of the rooms is frequently mentioned with some noting the inclusion of modern amenities such as Japanese toilets. While most guests thoroughly enjoyed their restful experience, a few mentioned minor concerns such as two single beds being pushed together, but these instances are relatively rare. Overall, the bedding at Canfranc Estación, a Royal Hideaway Hotel, contributes significantly to a luxurious and restful stay, making it a top choice for travelers prioritizing comfort.
Cleanliness
Rooms at Canfranc Estación are described as beautiful, very comfortable and superbly clean, enhancing the overall guest experience. The staff's commitment to ensuring everything is perfectly executed adds to the positive feedback surrounding the hotel's hygiene and service.
Though there are occasional mentions of areas not being especially clean or an instance of a room not being cleaned, these are overshadowed by the overwhelming commendations for the hotel's standard. Guests appreciate the fresh and well-maintained environment and it is clear that Canfranc Estación excels in providing a clean, comfortable and luxurious stay.
Staff
Special mentions are often made for individual employees, such as Raúl, Dorthy and Natalia at reception, as well as the impressive bar and waitstaff. Guests appreciate the thoughtful gestures like a welcoming glass of bubbly and attentive room service, making their experience feel luxurious and memorable.
While the overall feedback is highly positive, pointing out the extraordinary level of service and the staff's dedication to making guests feel at home, there are occasional observations on areas for improvement. Some guests noted communication issues and the need for additional training for the bar staff. However, these instances seem to be exceptions rather than the norm.
In summary, the unparalleled dedication and friendliness of the staff at Canfranc Estación significantly contribute to the hotel's reputation as a top-tier destination, ensuring that guests' stays are both comfortable and enjoyable.
Wi-Fi
However, numerous reviews pointed out issues with the WiFi, including difficulty logging in, connection errors and unreliable service. Some guests experienced no connection at all, which was attributed to external problems like a storm the previous day. There's also feedback about the login process, which requires an email rather than the usual room number and name, making it somewhat cumbersome.
In conclusion, while the hotel does offer some strong technological amenities, the consistency of WiFi service leaves room for improvement, reflecting a mixed bag of guest experiences.
Spa
However, numerous reviewers highlighted the spa's limitations, specifically noting that it is essentially an indoor pool with a few jets and not a full-fledged spa. The absence of additional facilities such as a jacuzzi, sauna or steam room was disappointing for some. Guests also expressed concerns over the supplementary fee of 20 Euros for pool access, which many felt should be included in the room rate or at least more reasonably priced.
Despite these drawbacks, the spa's massage services received consistent accolades and the indoor pool itself, albeit limited, was often described as magnificent and a highlight for post-skiing or hiking relaxation. Areas for improvement include more diverse features in the pool, better pricing strategies and enhancements like additional waterfalls or privacy options.
Overall, while the spa offers a relaxing experience and excellent massages in a historic setting, the limited facilities and extra charges may leave some guests wanting more from their luxurious stay.
Parking
However, the hotel does charge for on-site parking with fees typically around €15 per day, though some guests report higher charges. The lack of a covered parking area is also mentioned, which could pose a problem during the winter months. Some guests feel that the parking charges are excessive, especially considering the room rates and believe that services like parking and pool access should be included in the stay.
There is also feedback about the paid parking strategy with some guests suggesting it lacks clear explanation. Additionally, the hotel’s parking is described as secure, though not monitored. Despite these concerns, the free parking available in the vicinity seems to mitigate the issue for many visitors.
Family
The presence of children at the hotel is noted and many families enjoyed wonderful moments together, especially at the El Internacional restaurant, which is praised for providing a wonderful family time. Despite a gluten-free menu, some guests felt that better guidance was needed in this area. The city of Canfranc, although small and with limited activities when it doesn’t snow, still offers a significant historical legacy that guests find fascinating.
It should be noted that the New Year's Eve party was an issue for some, as there was no space for about ten families who hoped to attend. However, the overall consensus is one of satisfaction with many families having found their stay to be a great experience and some even describing it as like a dream.
5 Star
However, some aspects fall short of expectations for a hotel in this category. Reviews suggest that customer service could be more professional, especially given its five-star status. Stakeholders have noted the lack of French-speaking staff, which is surprising given the hotel's proximity to France. Additionally, some amenities, such as the pool, come at an extra charge, which has left guests feeling that certain five-star perks should be more inclusive.
The comfort of the rooms generally meets high standards, yet some guests have reported minor issues such as the quality of the bidet toilet and the occasional lack of toilet paper. The price point is another topic of contention with several reviews indicating that the cost of stay and additional services could be more aligned with the quality offered.
Despite these points for improvement, the overall experience remains positive, making Canfranc Estación a noteworthy destination for those seeking luxury in a picturesque setting. The establishment's unique charm and exceptional location earn it praise, though there is still room to enhance the guest experience to fully live up to its five-star promise.
Accessible
Yes, Canfranc Estación, a Royal Hideaway Hotel - Gran Lujo has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Canfranc Estación, a Royal Hideaway Hotel - Gran Lujo.
No, Canfranc Estación, a Royal Hideaway Hotel - Gran Lujo doesn't allow dogs.
Yes, parking facilities are available at Canfranc Estación, a Royal Hideaway Hotel - Gran Lujo.
Yes, Canfranc Estación, a Royal Hideaway Hotel - Gran Lujo has a gym.
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