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Andalouse Otel

Trabzon , Kanuni Mahallesi Yiğit Sokak No:12 (Show on Map)

8.0

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Andalouse Otel in Trabzon receives broadly positive reviews from guests, particularly for its prime location, scenic views and overall serene ambiance. The hotel's proximity to Trabzon Airport makes it an ideal spot for travelers seeking a restful stopover with many praising its quiet and picturesque hilltop setting despite its slight distance from the city center and limitations in public transportation. The surrounding landscape and sea views are frequently highlighted as particularly charming features of the hotel.

Guests have plenty of good things to say about the breakfast offerings, often described as fantastic, varied and abundant. Many enjoy the diverse selection of dishes catering to different tastes, contributing to a pleasant morning meal experience. While there were some remarks about repetition in the menu and simplicity, the general consensus is that the breakfast is highly satisfying.

The cleanliness of the Andalouse Otel is frequently praised with guests noting well-maintained rooms and facilities. The hotel often meets the expectations set by its promotional images, offering clean and comfortable accommodations. Though there were occasional mentions of lapses in cleanliness, such as dusty rooms and moldy smells, the overall standard is appreciated.

Staff at the hotel are commended for their warm, friendly and helpful demeanor. Whether providing services at the reception or throughout other departments, the personnel significantly enhance guest experiences with their attentive and professional approach. Individuals such as Mr. Saif, Safa and Mr. Ibrahim receive special recognition for their exceptional service.

Rooms are generally appreciated for their cleanliness, spaciousness and comfort with scenic views often adding to the positive experience. However, some guests did point out issues with outdated furniture, room size discrepancies and occasional maintenance problems. Despite these concerns, many find the rooms cozy and well-maintained.

The Wi-Fi service at the hotel is a noted area needing improvement with many guests reporting unreliable connections, particularly in rooms and on higher floors. Similarly, parking presents a mixed experience with limited dedicated spaces but the availability of nearby street parking and a helpful valet service somewhat mitigating the inconvenience.

For families, the hotel is highly recommended, offering family-friendly accommodations and amenities that cater to group visits. Arab families, in particular, find the hotel welcoming and suitable for their needs. While there were a few criticisms highlighted, these are vastly outweighed by the positive feedback on comfort and suitability for family stays.

The bedding receives mixed reviews with many guests finding the beds comfortable while others pointing out issues with mattress consistency and the need for better-quality bedding. The presence of jacuzzis in some rooms adds a luxurious touch, though some did report cleanliness issues with these features.

Overall, while there are specific areas for improvement, the Andalouse Otel provides a comfortable, clean and scenic retreat with excellent service, making it a worthwhile option for travelers to Trabzon.
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Categories

4-Star Hotel

This hotel is appreciated for its comfortable accommodations and good location. Guests can expect a pleasant stay with easy access to local attractions.

Hotel with Rooms With Jacuzzi / Hot-tub

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Business Hotel

Hotel with Parking

Room Types

Family Suite Featuring free toiletries, this family room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned family room features a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as garden views. The unit has 4 beds.

Superior Double or Twin Room Featuring free toiletries, this twin/double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned twin/double room features a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as garden views.

Triple Room Offering free toiletries, this triple room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned triple room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as garden views. The unit has 2 beds.

Junior Suite with Sea View The air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as sea views. The unit offers 1 bed.

Queen Suite with Hot Tub and Sea View The hot tub is the standout feature of this suite. The air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a shower. The suite features a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as sea views. The unit has 2 beds.

King Suite with Hot Tub and Mountain View This suite's special feature is the hot tub. This spacious suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as garden views. The unit offers 2 beds.

Penthouse Suite with Hot Tub and Panoramic Sea View The hot tub is a top feature of this suite. Boasting 1 bedroom, this spacious suite has 1 bathroom with a bath, a seating area and terrace where you can relax. The air-conditioned suite features a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as sea views. The unit offers 2 beds.

Honeymoon Suite with Hot Tub This suite offers a hot tub. This spacious suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as garden views. The unit offers 2 beds.

Junior Suite The air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite provides soundproof walls, a minibar, a tea and coffee maker, a flat-screen TV with cable channels, as well as garden views. The unit offers 2 beds.

Suite with Spa Bath This suite offers a hot tub. This spacious suite comprises 1 living room, 3 separate bedrooms and 2 bathrooms with a bath and free toiletries. The air-conditioned suite provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as garden views. The unit offers 9 beds.

Deluxe Family Suite Offering free toiletries, this family room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned family room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as garden views. The unit offers 4 beds.

Deluxe King Suite This suite's standout feature is the hot tub. This spacious suite includes 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and free toiletries. The air-conditioned suite offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as sea views. The unit has 4 beds.

Deluxe Room Providing free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as garden views. The unit offers 1 bed.

Family Room with Bath Guests will have a special experience as this family room provides a hot tub. Offering free toiletries and bathrobes, this family room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned family room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as garden views. The unit offers 3 beds.

About Andalouse Otel

License: 156478

Guest Reviews

8.0

Very Good

Location

Located just minutes from Trabzon Airport, the Andalouse Otel offers travelers a convenient base with a serene atmosphere. Its elevated position provides stunning views of the sea and the surrounding landscape, creating a comfortable retreat away from the noise. This hotel is ideal for families and individuals looking for a quiet, restful stay with numerous positive remarks about its cleanliness and the helpfulness of its staff.

While it’s not situated near public transportation, guests appreciate its proximity to a variety of services, shops and Arabic restaurants, though some suggest having a car or relying on taxis for easier access to the city center and other amenities. Despite its remote location on a hill, many find the scenic view well worth the extra effort.

Travelers also highlight the location as excellent for short stays, particularly for those arriving from or departing on flights, as it offers a comfortable stopover with beautiful, peaceful surroundings. Though it's slightly removed from the hustle and bustle of the city center, its strategic location still allows for easy access to essential services and dining options, enhancing its appeal as a tranquil escape within close reach of urban conveniences.

Breakfast

The breakfast at Andalouse Otel has received a broad spectrum of feedback from guests, but the majority praise the variety and quality of the offerings. Many guests highlight the diverse selection of dishes, often describing the breakfast as delicious, fresh and abundant. Phrases like "fantastic breakfast," "excellent and varied breakfast," and "wonderful buffet" are common in the reviews. Guests appreciate the range of options available, catering to different tastes and preferences with many referring to it as a five-star experience.

However, there are also some mixed opinions. While some guests found the breakfast repetitive and lacking in variety, others felt it was simple and modest. Issues such as the absence of coffee and a limited choice of dishes were mentioned by a few. Despite this, the overall sentiment leans towards positive with many guests finding the breakfast to be a delightful start to their day. The staff's friendly service and the cleanliness of the breakfast area further enhanced the dining experience for many.

In summary, while there are areas for improvement, the breakfast at Andalouse Otel is largely considered to be excellent, varied and a highlight for many guests staying at the hotel.

Rooms

The rooms at the Andalouse Otel receive mixed reviews but generally highlight several positive attributes. Many guests appreciate the cleanliness and spaciousness of the rooms, consistently mentioning that they are well-maintained with comfortable and cozy features. Rooms often come with wonderful views, whether overlooking the sea, the garden or even offering a glimpse of the airport. Some special suites elevate the experience with amenities like jacuzzis and luxurious, albeit aged, furniture.

Despite the elegance of some rooms, there are concerns about the outdated condition of the furniture and occasional discrepancies between the room descriptions online and what is delivered in reality. Some guests noted that the rooms are smaller than depicted in promotional images and others mentioned occasional issues with odor and dim lighting. The hotel staff, particularly individuals like Mr. Saif, are frequently praised for their helpfulness and friendly demeanor, contributing to a more pleasant stay.

Overall, while some rooms might fall short of expectations in terms of size and modernity, the hotel generally delivers on comfort, cleanliness and scenic views, making it a noteworthy option for travelers.

Beds

Andalouse Otel offers a mixed experience with its bedding. Many guests consistently mentioned that the beds were comfortable, making for a pleasant sleeping experience. Several praised the comfort level of the mattresses, highlighting that the beds provided a decent night's rest. However, there were notable exceptions; some reviews pointed out that certain mattresses were either too hard or unpleasant and the pillows and bedding seemed worn out and in need of replacement. Issues were also raised about the bed configurations, such as two small beds pushed together and insufficient bed covers for two people. Additionally, some guests dealing with old and stained bedding found it unacceptable. Overall, while many found the beds comfortable, there are areas where the hotel could improve in terms of mattress consistency and bedding quality.

Cleanliness

Andalouse Otel has generally garnered positive remarks regarding its cleanliness, reflecting a mostly favorable experience for its guests. The hotel often matches the visual expectations set by its promotional images, providing a clean and comfortable environment. Many visitors have highlighted the cleanliness of the entire place, appreciating the clean rooms and well-maintained facilities. Guests particularly appreciated the extent of cleanliness in specific areas such as the suites and bathrooms with some finding the cleanliness of the hotel to be excellent.

The hotel's ambiance is described as beautiful and luxurious with a notable mention of clean and spacious rooms and a generally tidy and organized establishment. The daily room cleaning service was also noted, contributing to a very good standard of cleanliness overall. There are appreciative nods to the friendly and helpful staff, who add to the clean and welcoming atmosphere of the hotel.

However, not all reviews were entirely positive. A few guests observed that the cleanliness needed improvement and noted specific issues like dusty rooms, moldy smells from bathroom drains and occasional ant infestations. A few reviews also pointed out lapses such as weak cleaning services and unprofessional upkeep of the rooms.

While cleanliness at Andalouse Otel is generally rated highly, it is clear that consistency in maintaining these standards is crucial to meeting all guests' expectations.

Staff

At the Andalouse Otel, the staff consistently receives high praise for their warm and welcoming demeanor. Guests frequently highlight the friendly, cooperative and helpful nature of the team, noting that they are attentive and provide a high level of service. Whether at the reception or within other hotel departments, the staff is described as respectful and professional, often going above and beyond to meet guests’ needs. Individuals such as Mr. Saifuddin, Mr. Ibrahim, Safa and several others are specifically mentioned for their exceptional service and willingness to assist with any requests, including language needs and local arrangements. The interaction between staff and guests is marked by politeness and a readiness to help, which significantly enhances the overall experience for travelers. This consistent, positive staff engagement makes staying at the Andalouse Otel a comfortable and pleasant experience.

Wi-Fi

Visitors to Andalouse Otel have noted several challenges with the Wi-Fi service. Many reports indicate that the Wi-Fi connection is either unreliable or completely unavailable, especially on the eighth floor and in individual rooms. Some guests found that the internet access was particularly problematic with instances of disconnections lasting up to three days. While the Wi-Fi functioned sporadically, it was often only accessible in the lobby, leaving room-based internet service lacking. Overall, while the hotel offers many amenities, the Wi-Fi service has room for improvement according to guest feedback.

Parking

The Andalouse Otel offers a mixed experience when it comes to parking. While there are no dedicated parking spaces specifically for the hotel, there is availability of parking near the premises. Guests frequently mention that although the parking spots directly in front of the hotel are few, there are usually spaces nearby. Free street parking is an option and if guests find it challenging to locate a spot, the hotel provides a helpful valet service. This service ensures that guests' cars are parked for them and brought back upon request, which many find convenient. Despite the scarcity of on-site parking, the efficient and friendly staff, especially individuals like Ibrahim, contribute positively to easing any frustrations related to parking. The hotel’s location is considered easily accessible, enhancing its attractiveness, although the need for renovations in the entrance and parking areas has been noted.

Family

Andalouse Otel comes across as a highly suitable option for family stays with multiple guest reviews emphasizing its family-friendly features. Many guests found it fitting for their family accommodation needs, reinforcing its suitability for group visits. Additionally, several reviews highlighted that the hotel is particularly welcoming towards Arab families. An ideal choice for both short breaks during arrivals or departures, the hotel offers comfortable suites tailored for family use. However, one review did note a less favorable experience, pointing out discomfort and strictness. Overall, the hotel appears to be a solid choice for family-oriented stays.

4 Star

The Andalouse Otel receives mixed feedback regarding its star rating and amenities. While some guests argue that it is more accurately a 3-star property, others appreciate its cleanliness and luxurious feel. Overall, visitors recommend it as a good option for those expecting a well-furnished apartment rather than a traditional hotel. Arab guests, in particular, find the accommodation suitable and recommend it. On the downside, certain amenities such as coffee at breakfast, toiletries and children's bed quality do not meet the expectations typically associated with 4-star hotels. However, many aspects of the hotel are praised with some guests finding everything to be excellent despite the discrepancies in star rating.

Rooms with Jacuzzi / Hot-Tub

The Andalouse Otel offers rooms that often feature a jacuzzi, providing a relaxing amenity for guests who wish to unwind. Those who stayed in rooms with a jacuzzi have found the experience to be amazing, especially highlighting the beautiful sea views that can be enjoyed. Guests frequently experienced room upgrades to suites that include a jacuzzi, noting the spaciousness and comfort of these accommodations. Despite these positive experiences, there have been mentions of cleanliness issues with some guests reporting dirty jacuzzis and soaking wet carpets near the hot tubs. Nonetheless, for those seeking a soothing retreat, rooms with a jacuzzi come highly recommended.

No, Andalouse Otel doesn't have any pool.

No, a spa isn't available at Andalouse Otel.

No, Andalouse Otel doesn't allow dogs.

Yes, parking facilities are available at Andalouse Otel.

No, Andalouse Otel doesn't have a gym.

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