Sera Lake Resort Hotel Spa & Aparts
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Summary of reviewsSera Lake Resort Hotel Spa & Aparts offers a blend of breathtaking natural beauty, excellent amenities and a friendly atmosphere, making it a highly recommended spot for tourists visiting Trabzon. The hotel’s standout feature is its location atop a mountain with panoramic views of Sera Lake, lush greenery and surrounding mountains. This serene and picturesque setting is perfect for relaxation and mental comfort, while also being conveniently close to Trabzon and local attractions.
The breakfast experience receives high praise for its variety, freshness and the picturesque setting, enhancing guests' overall dining pleasure. While a few critiques were noted about limited variety and occasional poor service, the generally positive impressions make breakfast an enjoyable start to the day. Dinner offerings are commended for their deliciousness and quality, despite a smaller menu which some guests feel could benefit from more variety.
The rooms are spacious, comfortable and clean, often featuring stunning balcony views. However, some reviews point out concerns such as outdated decor and occasional maintenance issues. Cleanliness throughout the resort is highly regarded, contributing to the comfort and tranquility of guests’ stays.
The staff is frequently highlighted for their friendliness and exceptional service with several reviews mentioning specific staff members for their outstanding assistance and professionalism. Although a few comments were made about language barriers and the need for more friendliness in certain interactions, the overall feedback emphasizes the staff’s dedication to guest satisfaction.
Wi-Fi service is generally appreciated for its quality and connectivity, though guests occasionally experience weak connections, which are quickly resolved by the attentive staff. The spa facilities, including a Turkish bath, sauna and steam room, are well-received for their cleanliness and relaxing atmosphere, despite minor concerns about booking issues and limited sauna capacity.
The gym, integrated within the spa, is praised for its scenic views and ambiance, though the limited opening hours are noted as an area for improvement. Parking is found to be convenient and free, though some guests mention challenges with navigating the sloped and tight parking areas.
Sera Lake Resort is particularly family-friendly, offering amenities and services catering to all ages, including a kids play area and VIP car services. The availability of family-oriented suites further enhances the convenience and comfort for larger groups.
In summary, Sera Lake Resort Hotel Spa & Aparts combines stunning natural views, excellent service and a range of amenities to provide a memorable and tranquil retreat for visitors to Trabzon. While there are areas for improvement, the overall experiences and positive reviews make it a favored destination for couples, families and anyone seeking a relaxing getaway.
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The breakfast experience receives high praise for its variety, freshness and the picturesque setting, enhancing guests' overall dining pleasure. While a few critiques were noted about limited variety and occasional poor service, the generally positive impressions make breakfast an enjoyable start to the day. Dinner offerings are commended for their deliciousness and quality, despite a smaller menu which some guests feel could benefit from more variety.
The rooms are spacious, comfortable and clean, often featuring stunning balcony views. However, some reviews point out concerns such as outdated decor and occasional maintenance issues. Cleanliness throughout the resort is highly regarded, contributing to the comfort and tranquility of guests’ stays.
The staff is frequently highlighted for their friendliness and exceptional service with several reviews mentioning specific staff members for their outstanding assistance and professionalism. Although a few comments were made about language barriers and the need for more friendliness in certain interactions, the overall feedback emphasizes the staff’s dedication to guest satisfaction.
Wi-Fi service is generally appreciated for its quality and connectivity, though guests occasionally experience weak connections, which are quickly resolved by the attentive staff. The spa facilities, including a Turkish bath, sauna and steam room, are well-received for their cleanliness and relaxing atmosphere, despite minor concerns about booking issues and limited sauna capacity.
The gym, integrated within the spa, is praised for its scenic views and ambiance, though the limited opening hours are noted as an area for improvement. Parking is found to be convenient and free, though some guests mention challenges with navigating the sloped and tight parking areas.
Sera Lake Resort is particularly family-friendly, offering amenities and services catering to all ages, including a kids play area and VIP car services. The availability of family-oriented suites further enhances the convenience and comfort for larger groups.
In summary, Sera Lake Resort Hotel Spa & Aparts combines stunning natural views, excellent service and a range of amenities to provide a memorable and tranquil retreat for visitors to Trabzon. While there are areas for improvement, the overall experiences and positive reviews make it a favored destination for couples, families and anyone seeking a relaxing getaway.
Hotel Taking Steps Towards Sustainability
This hotel is certified under the Türkiye Sustainable Tourism Program and outlines a sustainability approach that includes the use of clean energy sources, ensuring energy efficiency, reducing carbon emissions, and efficient water usage. They also focus on waste reduction and preventing wastage.
Hotel for Honeymoon
This hotel offers Private Villa Suites with lake and sea views, creating an unforgettable honeymoon experience. It features two terrace balconies with stunning views, a jacuzzi for a romantic evening, and options for breakfast in the room and dinner for two. The hotel also provides free access to a hammam and sauna and can arrange private Black Sea tours.
Hotel with Spa
This hotel features a spa & wellness center with a fitness center, sauna, massage services, Turkish bath, and steam room. It offers a variety of massages including full-body, hand, head, neck, and Bali massages, with some rooms equipped with a spa bath or hot tub.
Family Friendly Hotel
Overlooking Sera Lake, this resort provides a serene environment with spa facilities and apartment-style accommodations, making it ideal for families seeking relaxation and space. It's located a bit outside the city center offering a tranquil retreat.
Romantic Hotel
This hotel offers a romantic ambiance with stunning views of Sera Lake. It features a spa, an on-site restaurant with lake views, and honeymoon room options. The tranquil setting is ideal for couples seeking a relaxing escape.
Hotel with Parking
This resort provides ample parking space for guests. The hotel offers the convenience of parking combined with the tranquility of its lakeside location.
4-Star Hotel
The hotel overlooks Sera Lake, and some options include breakfast. It is a resort that includes spa and apartments. The hotel has excellent reviews.
Hotel with Rooms With Jacuzzi / Hot-tub
Business Hotel
Accessible Hotel
Hotel with Gym
About Sera Lake Resort Hotel Spa & Aparts
License: 17151
Guest Reviews
Location
Many guests highlight the serene and picturesque quality of the site with some noting it as the best choice they made for relaxation and mental comfort. The elevated position offers stunning views from both the rooms and public areas such as the hotel garden and breakfast restaurant. Though the drive up can be challenging due to the narrow, winding roads, the effort is well worth it for the mesmerizing vistas and the calm ambiance.
The hotel's location is convenient for exploring Trabzon and its surroundings with nearby bus stops and easy access to markets, malls and other key sites. The natural beauty and the strategic positioning make it an excellent retreat spot, ideal for families as well as couples.
Overall, the resort's mix of stunning views, serene environment and proximity to local amenities make it a highly recommended destination for those visiting Trabzon.
Breakfast
Several reviews emphasize the spectacular setting for breakfast, whether on the terrace or accompanied by stunning views of the lake and valley, enhancing the overall dining experience. The quality of service, including the attentiveness of the staff and the involvement of the chef, adds to the positive impressions.
However, not all reviews are glowing. A few guests report limited variety and repetition in the breakfast menu, expressing disappointment in the lack of options and the monotony over consecutive days. Some note that the breakfast experience does not meet their expectations for a 4-star hotel, citing issues such as limited choices, the need for more variety and occasional poor service. The breakfast area’s lack of air conditioning and some specific items, such as bad-tasting coffee, receives occasional criticism.
Overall, while the majority of guests find the breakfast at Sera Lake Resort Hotel Spa & Aparts to be an enjoyable and satisfying start to their day, there is room for improvement in variety and consistency to meet the expectations of all guests.
Dinner
The breakfast offerings, in particular, have received acclaim for their variety and the personalized touch of a chef preparing eggs to guests' preferences. The dinner experience is often described as delicious and features items like burgers, pizzas and local specialties such as beef kebab, which are highly appreciated.
Furthermore, the combination of good food with the picturesque restaurant setting, offering views of the lake, adds to the dining experience's romantic and serene quality. Despite some negative remarks regarding the room service and a few instances of cold dishes, the overall consensus remains favorable. The prices are generally considered reasonable in relation to the quality of food served.
Guests also note the service from the restaurant staff as being commendable, which enhances their overall dining experience at the resort. However, some diners have mentioned the need for an improved and more varied dinner menu to cater to diverse palates better. Despite a few criticisms, Sera Lake Resort’s dining options largely leave a positive impression on its guests, making it a notable feature of their stay.
Rooms
Despite the many positives, several reviews point out areas needing improvement. Some rooms are described as outdated with a clear need for renovation and better lighting. There are mentions of small rooms and issues like unpleasant smells and poor sound insulation. Additionally, a few guests experienced problems such as rooms not being ready at check-in, rooms not aligning with their booked descriptions and the presence of moisture or pests like mice.
Overall, while the spacious, comfortable and clean rooms with stunning views leave a lasting impression, there are noticeable concerns regarding the outdated decor and occasional maintenance issues that the hotel might need to address.
Beds
However, there were some recurring concerns. A few guests mentioned that the bed mattresses were heavily used and worn out, rendering them uncomfortable to sleep on. Some beds were described as small or unstable with issues of bedsheets not being changed frequently unless specifically requested. There were also mentions of high and stiff pillows, uncomfortable duvets and the necessity for overall bed replacements. Extra beds provided on request were criticized for being unclean or uncomfortable.
Moreover, the king-size beds, which some guests expected, were often just two single beds pushed together. Complaints about old furniture, worn-out towels and bedding with stains further dampened the experience for some visitors. While bed comfort was frequently acknowledged, it's clear that there are areas needing improvement, especially with mattress renewal and cleanliness standards.
Cleanliness
Guests appreciated the immaculate cleanliness of both the sheets and the bathrooms, which were also noted for their spaciousness and hygiene. The hotel environment, including communal areas, was repeatedly complimented for being organized and spotless, which added to the comfort and tranquility of the stay. The positive sentiments extended to the friendly and helpful housekeeping staff, who generally ensured that all cleaning necessities were provided.
Some negative feedback was reported, particularly concerning the cleanliness of the carpets, the occasional lack of toiletries and slow housekeeping services. Issues such as dirty towels, unclean balconies and the need for better training and monitoring of housekeeping staff were also mentioned. Despite some critical remarks, a significant number of reviewers still found the cleanliness of the resort to be exceptional and admirable.
Overall, Sera Lake Resort Hotel Spa & Aparts maintained a strong reputation for cleanliness, contributing to a comfortable and pleasant stay for most visitors.
Staff
Several guests have specifically mentioned the warm interactions and support provided by Wissam and Tareq, making them stand out as exemplary hosts. The overall team, described as polite, welcoming and attentive, is commended for their quick and positive responses to any issues or suggestions. The hospitality, including the restaurant staff and drivers like Ibrahim, is marked by kindness and cooperation, ensuring guests feel comfortable and well cared for throughout their stay.
Although a small number of reviews noted areas for improvement, such as the need for better English proficiency among some staff members and more friendliness in certain interactions, the general consensus is overwhelmingly positive. The consistent theme across reviews emphasizes the staff's dedication to providing excellent service, contributing significantly to the resort's welcoming atmosphere.
Overall, the Sera Lake Resort Hotel Spa & Aparts' team is recognized for their exceptional hospitality, creating a pleasant and memorable experience for guests.
Wi-Fi
Spa
Despite occasional booking issues and the small size of the spa, guests often mention how amazing and exceptional the overall spa experience is. The atmosphere is relaxing and meditative, though there are minor concerns about the soundproofing. For those seeking privacy, the spa provides an intimate setting, although the sauna capacity can be insufficient during peak times.
Overall, the spa at Sera Lake Resort Hotel is a well-regarded facility, offering a blend of excellent services and friendly staff, making it a worthwhile addition to any stay at the resort.
Gym
Parking
However, some reviews highlight challenges, such as the parking area being on a slope and the front parking being somewhat tight to navigate. Despite these minor issues, the overall sentiment is that the parking facilities meet guests' needs effectively, allowing for a smooth arrival and departure experience.
Family
Families can make use of the hotel's VIP car services, which is particularly convenient for those traveling with children or elderly members. The family atmosphere is further enhanced by the availability of Family Junior Suites and Family Suites, designed to accommodate the needs of larger groups.
The well-informed and friendly staff are especially attentive to the needs of Arabic families, providing assistance and recommendations tailored to their preferences. Special care is given to young guests with prepared and arranged beds specifically for children upon arrival.
Moreover, the hotel offers several complimentary services such as a Turkish bath, sauna and a gym, adding extra value to the stay. The family-oriented services, such as a Family Golf Cart for easy transportation around the property, make it clear that Sera Lake Resort Hotel Spa & Aparts aims to cater to the comfort and relaxation of families.
While the resort is perfect for families and couples, it’s worth noting that having a car can be beneficial. However, once settled, guests can enjoy a range of family-oriented activities and tours, creating a memorable and enjoyable experience. Despite a few concerns about heating and the necessity of a car, the overall atmosphere is cozy and welcoming, making it an excellent choice for a family getaway.
4 Star
Although some reviews point out that certain aspects like furniture quality and the lack of bidets fall short of five-star standards, the overall sentiment is that the hotel offers great value for its price. Guests consider the hotel worth every penny, often recommending a higher rating due to the consistent excellence of services provided. The cleanliness, fantastic views and additional perks contribute to the positive impression.
A few guests have expressed surprise that the hotel is rated with four stars, suggesting it deserves a solid five-star rating based on the quality of facilities and services experienced. Despite minor critiques, the overwhelming majority holds the hotel in high regard, recommending it highly for both short and longer stays.'
Rooms with Jacuzzi / Hot-Tub
However, not all feedback is positive. Some guests reported issues such as unclean jacuzzis, bad smells, leaking water and malfunctioning units, which detract from the overall experience. Despite these setbacks, the staff is often described as very welcoming and helpful, indicating a high level of hospitality. Guests are encouraged to check out the spa facilities, including the Turkish Hammam, even if their in-room jacuzzi experience is less than perfect. Overall, while the hotel’s jacuzzi options have received praise, they also require some attention to ensure consistent quality.
Business
Accessible
However, some significant drawbacks were highlighted. The hotel lacks an elevator, rendering it inconvenient for guests who rely on such facilities. This has been particularly challenging for visitors who stayed on higher floors, such as the third floor. Although elevators are mentioned in the reviews, they are described as small, which may pose difficulties for wheelchair users or those with significant mobility issues. Additionally, there have been mentions of disabled requests not being met and location issues that might further complicate access for some guests.
Overall, while Sera Lake Resort offers certain accessible amenities, there are noteworthy limitations, particularly concerning the absence of adequate elevator facilities and specific unmet requests for disabled guests.
Honeymoon
Romantic
Guests frequently mention the super romantic setting, enhanced by a romantic dinner with a breathtaking lake view, which they describe as a very nice experience. The location itself adds to the charm, being highlighted as a romantic place perfect for a getaway. Special offer dinners provide an extra touch to make guests feel celebrated and cherished.
The tranquility and beauty of Sera Lake Resort make it a highly recommended destination for anyone visiting Trabzon, especially those seeking a relaxing and romantic escape. With consistently high recommendations from numerous guests, the resort clearly excels in providing an unforgettable experience for couples looking to strengthen their bond amidst a stunning natural backdrop.
No, Sera Lake Resort Hotel Spa & Aparts doesn't have any pool.
Yes, a spa is available at Sera Lake Resort Hotel Spa & Aparts.
No, Sera Lake Resort Hotel Spa & Aparts doesn't allow dogs.
Yes, parking facilities are available at Sera Lake Resort Hotel Spa & Aparts.
Yes, Sera Lake Resort Hotel Spa & Aparts has a gym.
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