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Summary of reviewsMercure Tours Nord receives notable commendation for its strategic and convenient location, providing easy access for travelers en route between major destinations such as Spain, Bordeaux and the UK. Despite being situated near highways in a tranquil commercial or industrial area, the hotel offers peace and quiet, making it a favored stopover. Its proximity to the Loire castles and Tours city center, accessible via tram, adds to its appeal. Guests also appreciate the ample parking facilities and proximity to various amenities, including fast food options.
The breakfast at Mercure Tours Nord is widely praised for its quality, variety and value with guests enjoying an extensive selection of high-quality and regional products, fresh fruits and pastries. However, occasional busyness and organizational issues in the breakfast area are noted, though they do not significantly detract from the overall positive experience. Dinners at the hotel's restaurant also garner positive reviews for food quality and service with many guests finding the meals delicious and well-prepared. Some feel that the menu options are limited and prices are high, but the overall dining experience remains satisfying.
Rooms at Mercure Tours Nord receive high marks for spaciousness, cleanliness and comfort. Guests highlight the large, well-equipped family rooms and appreciate the quiet, peaceful environment. Comfortable bedding and functional, clean bathrooms further contribute to a pleasant stay. While some guests note issues with air conditioning and areas needing refurbishment, these do not significantly impact the overall positive impression of the rooms.
Cleanliness is consistently praised across the hotel, from the rooms to communal areas like the gardens and pool. Minor lapses in specific areas are mentioned but are outweighed by the general high standard of maintenance and cleanliness.
The staff at Mercure Tours Nord are frequently lauded for their friendliness, professionalism and efficiency. Guests appreciate the welcoming and accommodating nature of the team, which significantly enhances the overall guest experience. Minor inconsistencies in service are noted but do not overshadow the positive interactions with the majority of the staff.
Free WiFi is provided but receives mixed reviews due to connectivity and reliability issues. Guests would appreciate more consistent coverage and better connection speeds.
The pool is a well-loved feature, particularly by families, though some guests cite concerns over its size and temperature. Despite these issues, the pool area is seen as a significant asset, providing a relaxing retreat.
Parking is highly regarded with guests appreciating the spacious, secure and free options, including facilities for electric vehicles. This convenience adds to the hotel's overall appeal.
For families, Mercure Tours Nord offers spacious accommodations, a child-friendly environment and amenities such as a kids' corner and secure pool area, making it an excellent choice for those traveling with children.
The beds are generally praised for their comfort, though some mixed feedback on sofa beds and pillows is noted. Overall, the sleeping experience is positive, contributing to a restful stay.
While the hotel receives positive feedback across various aspects, some guests feel it does not fully meet the expectations of a four-star establishment, citing areas like service and facilities that could benefit from improvements. Despite this, the majority of reviews reflect a favorable impression of Mercure Tours Nord, making it a popular choice for travelers seeking a comfortable and convenient accommodation option. Show more
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Categories
Family Friendly Hotel
Offers large rooms perfect for families, with sofa beds for children. It has amenities that cater to both adults and children, ensuring a comfortable stay. The location provides easy access to the city and surrounding areas.
Dog Friendly Hotel
Located near Tours, this hotel is pet-friendly and offers comfortable accommodations. It provides convenient access to the city and surrounding areas.
Business Hotel
This hotel offers six fully equipped meeting rooms and spacious rooms. It also features a restaurant, heated swimming pool, sunny terrace, and free private parking, making it suitable for both business and relaxation.
Hotel with Parking
Located in the northern part of Tours, this hotel provides parking. The availability of parking coupled with Mercure's quality makes it suitable for both business and leisure travelers.
EV charging stations
Accessible Hotel
This hotel offers 4 accessible parking spaces and a lift with an 80 cm wide door. It provides a stair-free path to the entrance, a wheelchair-accessible business centre, a wheelchair-accessible pool, higher level toilets, and grab rails. Wheelchair access is available to the restaurant.
Hotel with EV Charging Stations
Mercure Tours Nord is equipped with EV charging stations, providing a convenient service for electric vehicle owners. This amenity supports effortless recharging for guests.
4-Star Hotel
Located near the business district of Tours, this environmentally friendly hotel offers an outdoor swimming pool and a furnished terrace. It features air-conditioned rooms and is known for its excellent service.
Room Types
Classic Family Room with Double Bed and Sofa BedThis air-conditioned room features a flat-screen TV, a sofa bed and a private bathroom with a bath or a shower. Tea and coffee facilities are also available to guests.
Privilege Double Room with Sofa BedOffering free toiletries and bathrobes, this quadruple room includes a private bathroom with a bath or a shower, a hairdryer and slippers. The quadruple room offers air conditioning, soundproof walls, a minibar, a tea and coffee maker and a flat-screen TV with satellite channels. The unit offers 2 beds.
Superior Room with King Bed and SofabedFeaturing free toiletries, this triple room includes a private bathroom with a bath or a shower and a hairdryer. The triple room features air conditioning, soundproof walls, a minibar, a tea and coffee maker and a flat-screen TV with satellite channels. The unit has 2 beds.
Classic Double Room with Double Bed or Twin Bed and Sofa BedOffering free toiletries, this triple room includes a private bathroom with a bath or a shower and a hairdryer. The air-conditioned triple room offers a flat-screen TV with satellite channels, soundproof walls, a minibar and a tea and coffee maker. The unit offers 2 beds.
Guest Reviews
8.0
Very Good
Location
'Mercure Tours Nord' has garnered praise for its strategic and convenient location, particularly for travelers passing through or seeking a stopover hotel. Located near the motorway network, this hotel offers easy and quick access, making it ideal for those traveling between major destinations like Spain, Bordeaux and the UK. Despite its proximity to the highways, the hotel maintains a quiet and serene atmosphere, often nestled in a commercial or industrial area which is tranquil and away from the bustle of the city.
Guests appreciate the ease of finding the hotel and the ample parking available. The hotel's position also makes it a solid choice for visiting nearby attractions such as the Loire castles. For trips into Tours, a tram provides access to the city center without the hassle of driving. Moreover, the establishment is within walking distance of various fast food options and other amenities.
Overall, 'Mercure Tours Nord' is frequently commended for its sound location, cleanliness, spacious rooms and overall comfort, making it a popular choice among travelers requiring a convenient, restful stopover on their journeys.
Breakfast
The reviews for breakfast at Mercure Tours Nord highlight a generally positive dining experience with numerous guests praising the breakfast offerings. The breakfast is often described as excellent, delicious, hearty and generous with a wide variety of high-quality products, including regional items, fresh fruits and pastries. Many appreciated the extensive selection and the good value for money with particular mention of the outdoor terrace as a pleasant spot to enjoy the meal.
However, there are some criticisms as well. The breakfast room can be busy and cramped with occasional struggles of staff to keep up with demand and wait times for replenishments. Some guests noted issues with the organization and layout of the breakfast area, as well as a lack of variety on certain days. Despite these occasional hiccups, the overall sentiment towards the breakfast at Mercure Tours Nord is highly positive, lauded for its quality, variety and value.
Dinner
The dinner experience at Mercure Tours Nord generally receives praise for its high food quality and excellent service. Guests have frequently described the dinners as delicious with creative and well-prepared dishes. Many have commended the restaurant for offering both a varied and quality menu. In particular, meals at the restaurant have been highlighted as particularly good value with several reviewers noting the exquisite flavors of specific dishes like the evening meals and desserts.
Despite the positive comments, there are mixed reviews regarding certain aspects. Some guests have found the dinner options somewhat limited and the prices on the higher side, which is seen as not offering good value for money. There are also mentions of long wait times and occasional unfriendly service, which detracted from their overall dining experience. Families with children noted that the kids' menu could use improvement, citing greasy options and lack of variety.
Moreover, while many enjoyed their meals in the restaurant, others have had less satisfactory experiences and described some dishes as underwhelming or overpriced. Food presentation and portion sizes were also brought up as either commendable or in need of improvement, depending on the guest.
Overall, the dining experience at Mercure Tours Nord seems to be a hit with many guests appreciating the high standards of food and service, although a few areas, particularly variety and pricing, may benefit from enhancements.
Rooms
Mercure Tours Nord has received overwhelmingly positive feedback regarding its rooms. Guests consistently praise the spaciousness and comfort of the accommodations, highlighting the large, well-equipped family rooms. Cleanliness is another strong point with many reviews mentioning the immaculate state of the rooms and the modern, comfortable furnishings.
The rooms are described as quiet and peaceful, providing a tranquil environment for rest. The bedding is frequently noted to be comfortable, contributing to a good night's sleep. Families appreciate the connecting rooms and generous space that accommodate children comfortably. The bathrooms, too, are mentioned for being clean and functional, even if occasionally described as small.
Travelers also point out the practical amenities in the rooms, such as mini-fridges and well-lit spaces. However, a few guests noted that the air conditioning could be loud or ineffective and some areas, including hallways and carpets, could benefit from refurbishment.
Overall, the reviews reflect a generally pleasant stay with comfortable, clean and spacious rooms suitable for both families and individual travelers.
Beds
Mercure Tours Nord offers a generally comfortable sleeping experience, particularly praised for its comfortable beds and good quality bedding. Guests frequently mention the comfort of the beds with many highlighting the beds as very comfortable and fantastic. Several reviews note that both the beds and the bedding are neat and clean, contributing to a pleasant stay. The rooms are often described as spacious and clean, enhancing the overall comfort.
However, there are a few mixed reviews concerning the sofa beds with some guests finding them hard and uncomfortable, notably for children. There are also mentions of some pillows being either too hard or too soft and isolated comments about the beds being too hard or uncomfortable, leading to poor sleep quality for some.
Overall, the majority of the feedback suggests that Mercure Tours Nord provides a high-quality, comfortable sleep experience, making it a sound choice for travelers prioritizing a good night's rest.
Cleanliness
Mercure Tours Nord generally received positive feedback for its cleanliness, which seems to be a consistent high point for many guests. The rooms and bathrooms were frequently highlighted as very clean, well-maintained and tidy, contributing to a pleasant stay. Many guests appreciated the beautifully clean rooms, noting the overall cleanliness of the establishment and other areas like the gardens and the pool, which were often clean and tidy.
However, some aspects fell short of expectations. While the rooms were mostly clean and comfortable, there were sporadic mentions of less-than-ideal cleanliness in certain areas, particularly the hallways and the pool. Guests pointed out issues such as dusty carpets, crumbs under furniture and occasional maintenance oversights like unclean dishes in the restaurant or traces of dirt in the rooms upon arrival. Despite these few lapses, the overall cleanliness and maintenance still left a positive impression on most visitors.
In summary, Mercure Tours Nord is recognized for its cleanliness, contributing to a comfortable and enjoyable stay. Minor improvements in specific areas could further enhance the guest experience.
Staff
The staff at Mercure Tours Nord often receive high praise from guests for their service. Many visitors find the team very friendly, professional and efficient, showcasing a commitment to hospitality and guest satisfaction. Guests frequently acknowledge the welcoming and smiling reception staff, noting their attentiveness and ability to provide a good reception experience.
The overall experience with the staff is generally positive with descriptors such as friendly, polite and helpful appearing repetitively in the reviews. Notably, the hotel’s team is recognized for being extremely welcoming and accommodating, making an effort to ensure guests feel at home. This is especially evident with the housekeeping staff, who often display generosity and efficiency.
Despite the predominantly positive feedback, some reviews mention inconsistencies with a few staff members being less friendly or seemingly overwhelmed at times. However, these instances do not overshadow the general appreciation for the competent, attentive and professional manner displayed by the vast majority of the hotel staff.
In conclusion, Mercure Tours Nord appears to have a dedicated and courteous team, significantly enhancing the guest experience through their friendliness and professionalism.
Wi-Fi
The wifi situation at Mercure Tours Nord presents a mixed experience for guests. While the hotel offers good internet connectivity as a bonus and some guests found the connection to be convenient and fast, others noted several drawbacks. The wifi is not available in all rooms and issues such as low speed, disconnection and difficulty in use were frequently mentioned. Additionally, some guests highlighted the unreliability of the service and trouble obtaining wifi codes. Despite these challenges, the hotel's easy acces from the highway and smooth check-in process were positively acknowledged.
Pool
The pool at Mercure Tours Nord is generally well-reviewed by guests. Many appreciate its cleanliness and the fact that it provides a refreshing spot to cool off after a long trip. Families find the pool particularly appealing for kids and its presence is noted as a significant addition to the hotel amenities. The setting around the pool, complete with a sunbathing area and loungers, receives positive feedback for being beautiful and conducive to relaxation.
However, there are mixed opinions about the pool's size and temperature. Some guests feel the pool is on the smaller side and occasionally too cold for comfort, especially in early summer when it is not heated sufficiently. There are also remarks about the pool being closed for cleaning during some stays and a few guests mentioned issues with the pool's maintenance, including unclean water and loose tiles. Despite these occasional drawbacks, the pool remains a highlight for many, contributing to the hotel’s overall charm and providing a pleasant retreat for travelers.
Parking
Mercure Tours Nord receives high marks for its parking facilities from numerous guests. Many appreciate the hotel’s spacious and secure parking options, often citing the ample availability of parking spaces right in front of the hotel. The convenience of free parking is frequently mentioned as a significant perk, adding to the overall positive experience. Guests with electric vehicles have found charging to be hassle-free. The private, closed parking lot is highlighted for its safety with some guests noting that the parking area is monitored and the gate closes at midnight for added security. Despite a few comments about limited choices and occasional difficulty navigating the parking, the general consensus is that the parking is easy and sufficient for both cars and caravans. Overall, Mercure Tours Nord's parking facilities meet and often exceed guest expectations, contributing greatly to the hotel’s appeal.
Family
Mercure Tours Nord is an excellent choice for families traveling with children, offering a variety of amenities tailored to make family stays enjoyable and stress-free. The hotel provides spacious and well-equipped family rooms, complete with large sofa beds for kids and connecting rooms for added convenience. Guests have noted the presence of a dedicated kids' corner with coloring activities and games, which keeps little ones entertained and occupied.
The family-friendly atmosphere extends to the hotel's facilities, including a secure and enjoyable pool area where children love to play. Breakfasts are a hit, featuring hot meals and entertainment options such as makeup sessions that are both friendly and patient.
Despite a few minor issues like the occasional discomfort of a sofa bed or the absence of a baby bed, the hotel receives high praise for its child-friendly environment. Parents appreciate the large, comfortable rooms designed to accommodate family needs, along with the thoughtful set-up that makes stays pleasant for all ages.
Families traveling with pets will also find Mercure Tours Nord accommodating, as dogs are allowed on the premises. Overall, the combination of spacious accommodations, entertaining activities for kids and the welcoming atmosphere makes this hotel highly recommended for family vacations.
4 Star
Mercure Tours Nord appears to have mixed reviews when it comes to its four-star rating, facilities and services. While some guests found the hotel satisfactory and worthy of its star rating, others felt it did not live up to their expectations. There are recurring mentions of the hotel not meeting the standards typically associated with four-star establishments, pointing out issues such as poor service, outdated facilities, lack of maintenance and inadequate amenities. Particularly concerning is the value perception with some guests expressing disappointment in the services provided, especially for the more expensive rooms. The overall sentiment indicates that, while the hotel has potential, it currently falls short of the high bar set by other Mercure hotels and other four-star properties.
Business
Mercure Tours Nord is well-regarded for its excellent facilities and services tailored to business travelers. The hotel is strategically located within a business park, making it an ideal stopover for work-related trips. Guests appreciate its business-like setting and availability of essential business facilities, including options for videoconferencing even after check-out. Reviews highlight the hotel as especially suitable for business stays with a business-friendly orientation.
The staff at Mercure Tours Nord receive commendations for their first-class service and helpfulness, enhancing the overall experience for business guests. While some reviews suggest that a manager could improve staff handling, the general consensus is that the hotel provides a conducive environment for work-related stays. Overall, it is noted for being a good transit and business-oriented hotel.
Accessible
Mercure Tours Nord stands out for its convenience and accessibility, making it an ideal choice for travelers with disabilities. The hotel is highlighted for having dedicated disabled rooms and ensuring easy access throughout the property. Guests found the location particularly advantageous, as it is easily accessible and situated just off the main highway, making it simple to find. This proximity provides straightforward access to major routes and popular areas, enhancing the overall travel experience. The combination of an accessible location and the dedication of the staff contributes to a comfortable and stress-free stay for all guests.
Heated Pool
Guests at Mercure Tours Nord have noted the presence of a heated pool, which is generally seen as a positive feature for families and children. They appreciate the cleanliness of the water and the well-maintained pool setting. However, some visitors commented that the pool temperature can feel slightly cold, especially in windy conditions and there have been occasional maintenance issues leading to the pool not working. Overall, the heated pool is a valued amenity, though experiences with its warmth and availability have varied.
Outdoor Pool
The outdoor pool at Mercure Tours Nord is a highlight for many guests, especially families with children who found it particularly enjoyable. The pool is complimented by a well-arranged outdoor seating area, offering multiple sitting spaces to relax. The kids really loved spending time in the pool, making it an enjoyable feature for families. However, some guests found the pool to be a bit chilly with temperatures around 25° and noted that it was not open at all times. Despite these points, the addition of the outdoor pool is generally viewed positively, adding an extra layer of enjoyment to guests' stays. The cleanliness and setup of the pool area enhance the overall experience, making it a nice place to unwind even if the pool itself is considered of average quality by some. In essence, the outdoor pool serves as a pleasant and appreciated amenity of the hotel.
Dog Friendly
Mercure Tours Nord stands out as a notably dog-friendly hotel, welcoming pets with open arms. Guests consistently highlight the hotel's accommodating attitude towards dogs, emphasizing the ease with which pets can accompany their owners. Many appreciate that there are no pet restrictions, making it possible to bring along any type of dog, while some reviews mention that dog fees are not always charged, adding to the convenience.
The hotel features a dedicated dog area, which is a significant plus for pet owners looking for a place where their dogs can play and exercise. On-site parking also provides added ease for those traveling with their furry friends. Small dogs, in particular, are warmly welcomed and guests generally feel that their pets are genuinely embraced by the hotel staff.
However, it is worth noting that there were a few mentions indicating the hotel may not be especially pet-friendly beyond the basic amenities and some guests were charged pet taxes. Despite these minor drawbacks, Mercure Tours Nord generally receives commendations for its pet-friendly policies, making it a recommended choice for travelers with dogs.
No, Mercure Tours Nord doesn't have any pool.
No, a spa isn't available at Mercure Tours Nord.
Yes, Mercure Tours Nord welcomes dogs.
Yes, parking facilities are available at Mercure Tours Nord.