Mercure Tours Centre Gare et Congrès
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsThe 'Mercure Tours Centre Gare et Congrès' is highly regarded for its optimal location, close to the Tours central train station and within easy walking distance to the city center, old town and key attractions. Its strategic position ensures that guests can effortlessly explore Tours on foot and benefit from excellent transportation links and convenient parking options. Families appreciate the spacious suites and multiple-bedroom options, making it a comfortable and quiet base for visitors.
Breakfast at the hotel receives mixed reviews. Many guests enjoy the diverse and delicious spread, particularly noting the freshly squeezed orange juice and well-presented buffet. However, others point out issues with the quality and variety of certain items, citing cold scrambled eggs and lack of a toaster. The high price and occasional cleanliness issues in the breakfast area are also mentioned, though efficient service and friendly staff are appreciated.
The hotel rooms generally receive positive feedback for their spaciousness, comfort and cleanliness. Families especially benefit from large family rooms with separate bedrooms. However, issues with outdated decor and maintenance, such as peeling wallpaper and broken fixtures, are noted. Some rooms lack modern amenities like fridges and coffee machines, although the overall comfort, soundproofing and cleanliness are praised.
Cleanliness throughout the hotel is generally commendable with many guests reporting clean and comfortable rooms and common areas. However, recurring issues with mold in bathrooms and some worn-out elements like stained bed linens and carpets are highlighted.
The staff at Mercure Tours Centre Gare et Congrès is frequently commended for their friendliness, professionalism and helpfulness, significantly enhancing the guest experience. Special mentions for certain staff members underscore their positive impact on guests' stays.
The hotel's Wi-Fi service appears to be a weak point with numerous guests experiencing slow or ineffective connections, detracting from the overall convenience.
Parking at the hotel is generally seen as a positive feature with options including secure underground parking and free spaces in front of the hotel. However, limited availability and the challenge of navigating tight spaces and access codes can be inconvenient.
Families find the hotel particularly accommodating with spacious family suites and practical room arrangements, catering well to those traveling with children. Despite some dissatisfaction with food arrangements, the overall experience for families is highly favorable.
The bedding at Mercure Tours Centre Gare et Congrès is often praised for its comfort with many guests enjoying restful nights on luxurious mattresses. While some have faced issues with bed firmness, the majority find the bedding superb.
The hotel's four-star rating is a point of contention with many reviewers feeling that it falls short of this classification and is more aligned with a three-star standard, particularly in terms of breakfast quality and overall facilities.
For business travelers, the hotel is primarily seen as an ideal choice for short stays due to its convenient location and efficient service. However, it may not fully meet the needs of those requiring extensive business meeting facilities.
In summary, while Mercure Tours Centre Gare et Congrès excels in location, staff service and family accommodations, there are areas for improvement in room maintenance, breakfast quality, Wi-Fi service and aligning its amenities with its four-star rating.
Categories
Breakfast at the hotel receives mixed reviews. Many guests enjoy the diverse and delicious spread, particularly noting the freshly squeezed orange juice and well-presented buffet. However, others point out issues with the quality and variety of certain items, citing cold scrambled eggs and lack of a toaster. The high price and occasional cleanliness issues in the breakfast area are also mentioned, though efficient service and friendly staff are appreciated.
The hotel rooms generally receive positive feedback for their spaciousness, comfort and cleanliness. Families especially benefit from large family rooms with separate bedrooms. However, issues with outdated decor and maintenance, such as peeling wallpaper and broken fixtures, are noted. Some rooms lack modern amenities like fridges and coffee machines, although the overall comfort, soundproofing and cleanliness are praised.
Cleanliness throughout the hotel is generally commendable with many guests reporting clean and comfortable rooms and common areas. However, recurring issues with mold in bathrooms and some worn-out elements like stained bed linens and carpets are highlighted.
The staff at Mercure Tours Centre Gare et Congrès is frequently commended for their friendliness, professionalism and helpfulness, significantly enhancing the guest experience. Special mentions for certain staff members underscore their positive impact on guests' stays.
The hotel's Wi-Fi service appears to be a weak point with numerous guests experiencing slow or ineffective connections, detracting from the overall convenience.
Parking at the hotel is generally seen as a positive feature with options including secure underground parking and free spaces in front of the hotel. However, limited availability and the challenge of navigating tight spaces and access codes can be inconvenient.
Families find the hotel particularly accommodating with spacious family suites and practical room arrangements, catering well to those traveling with children. Despite some dissatisfaction with food arrangements, the overall experience for families is highly favorable.
The bedding at Mercure Tours Centre Gare et Congrès is often praised for its comfort with many guests enjoying restful nights on luxurious mattresses. While some have faced issues with bed firmness, the majority find the bedding superb.
The hotel's four-star rating is a point of contention with many reviewers feeling that it falls short of this classification and is more aligned with a three-star standard, particularly in terms of breakfast quality and overall facilities.
For business travelers, the hotel is primarily seen as an ideal choice for short stays due to its convenient location and efficient service. However, it may not fully meet the needs of those requiring extensive business meeting facilities.
In summary, while Mercure Tours Centre Gare et Congrès excels in location, staff service and family accommodations, there are areas for improvement in room maintenance, breakfast quality, Wi-Fi service and aligning its amenities with its four-star rating.
Family Friendly Hotel
Located near the train station, this hotel offers family rooms and convenient access to public transportation. It provides comfortable accommodations and amenities suitable for families.
Dog Friendly Hotel
This hotel allows pets and is conveniently located near the train station.
Business Hotel
As a Mercure hotel, it likely provides business facilities such as meeting rooms and comfortable rooms for work. Its location near the train station and convention center in Tours is ideal for business travelers.
Hotel with Parking
The hotel provides private underground garage parking for a fee (€12/night). This offers secure and convenient parking in the city center near the train station.
Accessible Hotel
This hotel is serviced by an elevator and offers soundproofed rooms.
4-Star Hotel
This hotel is appreciated for its convenient location and business-friendly amenities. It offers a comfortable stay with reliable service.
Hotel for Honeymoon
Romantic Hotel
Guest Reviews
The Mercure Tours Centre Gare et Congrès stands out for its unparalleled location, making it an ideal choice for both business and leisure travelers. Guests consistently praise its close proximity to the Tours central train station, typically just a short 5 to 10 minute walk away. The ease of access to the city center, old town and key points of interest allows visitors to conveniently explore the charming city of Tours on foot.
The hotel's central position is complemented by excellent transportation links and free parking options, adding to its appeal. Families find the spacious suites with multiple bedrooms a notable benefit, while the overall quiet and clean environment further enhances the stay. The strategic placement of the hotel not only provides easy access to the nearby conference center but also to a variety of restaurants and nightlife, making it a perfect blend of convenience and comfort.
Overall, the Mercure Tours Centre Gare et Congrès offers a very well-located base for exploring Tours with a combination of modern amenities and accessibility, ensuring a fulfilling experience for all guests.
The breakfast experience at Mercure Tours Centre Gare et Congrès seems to elicit mixed reactions from guests. Many patrons appreciate the hearty, varied and delicious spread, highlighting the freshly squeezed orange juice and the extensive, beautifully presented buffet as standouts. Positive remarks frequently note the fresh and plentiful products, superb quality and a good value-to-price ratio. However, some guests find the breakfast to be of average quality with stale or frozen pastries and scrambled eggs served cold. Complaints often focus on the high breakfast price, lack of certain items like boiled eggs and a toaster and the overall need for better quality and variety. The breakfast area sometimes falls short in terms of cleanliness and space and availability issues with certain food items, such as bread and pastries, were mentioned. Despite these critiques, many still found the breakfast satisfactory and appreciated the efficient service and friendly staff.
'Mercure Tours Centre Gare et Congrès' offers a mixed experience when it comes to its rooms. On the positive side, many guests appreciate the spacious and well-designed rooms and bathrooms, which are often described as comfortable and clean. Families in particular benefit from the large family rooms with separate bedrooms for children. The rooms are generally quiet, thanks to good soundproofing, despite the hotel's proximity to train tracks. Cleanliness is consistently praised and the availability of in-room dining and separate bathrooms and toilets add to the convenience.
However, the hotel seems to struggle with issues related to outdated decor and facilities. Several guests noted that rooms appear old and worn with peeling wallpaper, cracked walls and broken fixtures. Maintenance concerns are not uncommon, including problems with non-functional desk lamps, noisy refrigerators and broken shower hoses. Some guests also mentioned the lack of modern amenities such as fridges, coffee machines and safety lockers in the rooms.
The hotel's location is convenient in terms of its proximity to the city center and train station. Still, some found it noisy, particularly rooms facing the street or adjacent to the elevator. While the bedding was often described as comfortable, there were occasional comments about cleanliness issues, such as stained sheets.
Overall, the room experience at 'Mercure Tours Centre Gare et Congrès' is a blend of spacious, well-equipped settings that cater well to families, but they are marred by outdated decor and some maintenance issues.
The bedding experience at Mercure Tours Centre Gare et Congrès consistently garners high praise from its guests. Many visitors highlight the comfort and quality, noting the very comfortable beds and excellent, top-notch bedding. The availability of king-size and large beds adds to the appealing sleep experience, often described as being akin to sleeping on luxurious mattresses.
Guests particularly appreciate the spacious and well-equipped rooms, often mentioning the sizeable and cozy beds. Positive remarks emphasize the beds being very comfortable with many recounting restful nights and high-quality sleep.
However, some reviews indicate inconsistency with a subset of guests encountering issues such as beds being too soft, too hard or even having separate mattresses. These occasional concerns suggest that while the majority find the bedding superb, the experience can vary.
In summary, Mercure Tours Centre Gare et Congrès seems to excel in offering comfortable and luxurious bedding, contributing significantly to the overall satisfaction of its guests, though minor areas for improvement are noted sporadically.
Mercure Tours Centre Gare et Congrès offers a mixed experience when it comes to cleanliness. Most guests report that the rooms and the hotel overall are clean with several emphasizing that their rooms were very clean and comfortable. A number of reviews mention the cleanliness and comfort extending to the parking space and overall establishment, which many found to be both clean and quiet.
However, there are recurring issues that some guests have highlighted. Mold in the bathrooms appears to be a frequent problem and some guests have encountered worn-out elements in the rooms such as slightly worn showers and old, filthy carpets. The outdated condition of certain areas and items, including stained bed linens and clogged showers, detracts from the overall experience. Instances of pieces of glass and other cleanliness issues upon arrival have also been noted.
Despite these concerns, there is a general sense that the efforts to maintain cleanliness are often visible with several guests praising the thorough cleaning of the rooms and shared spaces. Staff interactions related to cleanliness received mixed feedback with some noting a lack of courtesy.
In summary, while there are areas for improvement, especially in modernizing the facilities and addressing mold, the Mercure Tours Centre Gare et Congrès manages to provide a generally clean and comfortable environment that satisfies a majority of its guests.
The reviews for Mercure Tours Centre Gare et Congrès highlight a consistently positive experience with the hotel's staff. Guests frequently commend the staff for being friendly, welcoming and helpful. Special mention is often given to receptionist Majda for her particularly warm and attentive welcome, as well as staff members Céline and Wendy for their professional and friendly demeanor.
The reception team receives high praise for their efficiency and readiness to assist with any queries, ensuring a smooth check-in process and addressing concerns promptly. Reviewers note the staff's ability to provide valuable local restaurant recommendations and other services, further adding to the overall pleasant experience.
Overall, the staff’s attentiveness, professionalism and warmth significantly contribute to creating a welcoming atmosphere for guests at Mercure Tours Centre Gare et Congrès.
Several reviews for the Mercure Tours Centre Gare et Congrès highlight some challenges with the hotel's Wi-Fi service. While the accommodation itself is noted as correct, guests frequently mention issues with the Wi-Fi. Some found the Wi-Fi access to be present but limited or slow and others noted it was not good or ineffective. A few reviews pointed out that the Wi-Fi wasn’t working at all during their entire stay, leading to frustration. Despite the availability of free Wi-Fi, its performance appears to be a recurring concern for visitors.
Located in the heart of Tours, the Mercure Tours Centre Gare et Congrès offers various parking options for guests, including secure underground parking and free spaces directly in front of the hotel. While some reviewers highlight the convenience and accessibility of parking, others note that the availability of spaces is limited and may be tight.
The secure underground parking offers peace of mind, though it may be narrow and challenging to navigate, often requiring multiple access codes which some found complicated. Additionally, some guests have mentioned that parking, once secured, can be very convenient and free spaces in front of the hotel are particularly appreciated.
However, not all experiences were positive. The parking is described as small with limited spaces that can fill up quickly, leaving some guests struggling to find a spot. Some guests have also pointed out the inability to reserve parking in advance, which can lead to uncertainty upon arrival. Extra charges may apply for private parking.
Despite these challenges, many guests find the variety of parking options, including the free and easy parking nearby, to be a valuable feature of the hotel. It is worth noting that, while navigating parking may demand some patience and planning, the overall secure and convenient options remain a key draw for those visiting the Mercure Tours Centre Gare et Congrès.
The Mercure Tours Centre Gare et Congrès hotel appears to be an excellent choice for families traveling with kids, as reflected in the various guest reviews. Particularly noteworthy is the accommodation designed with families in mind, such as family suites and connecting rooms, which guests found to be spacious and practical. The rooms are reported to be comfortable and well-suited for large families with amenities like jacuzzis adding a touch of luxury.
Families traveling with multiple children, including those with infants, praised the availability of triple and even three-bedroom suite accommodations, providing ample space for everyone to run around and enjoy. This setup was especially appreciated by those staying with three or more kids, ensuring both comfort and convenience. Guests mentioned that these family rooms and suites were not only accommodating space-wise but also surprising in value for the price.
While most reviews highlighted positive aspects such as the excellent room arrangements and satisfaction among children, there was also a note regarding dissatisfaction with food arrangements. However, the overall sentiment towards the facilities and the room setups was highly favorable, making Mercure Tours Centre Gare et Congrès a recommended option for family stays.
Mercure Tours Centre Gare et Congrès has received considerable feedback regarding its four-star rating, facilities and services. Reviewers consistently mention that the hotel falls short of the expectations associated with a four-star rating. Many comments highlight that the cleanliness is commendable, although the carpet appears stained. The quality of the breakfast and meal options also did not meet the anticipated four-star standards.
Overall, guests believe the hotel is more accurately classified as a three-star establishment. The general sentiment reflects a discrepancy between the advertised four-star rating and the actual experience, resulting in disappointment among those expecting a higher standard of service and amenities.
The Mercure Tours Centre Gare et Congrès is characterized by its primary orientation towards business travelers. Many reviews highlight it as an ideal choice for business stays and travelers who need to be in the heart of Tours. It is particularly noted for short business trips where quick access and convenience are imperative. The hotel's team is praised for their effort in addressing any shortcomings, markedly enhancing the overall experience for business guests. However, some feedback indicates that the hotel may fall short when it comes to hosting business meetings, suggesting it might not fully cater to all business-related needs. Despite these concerns, it remains a favored spot for business travelers looking for efficient and practical accommodation.
Location Show Map
Location
The hotel's central position is complemented by excellent transportation links and free parking options, adding to its appeal. Families find the spacious suites with multiple bedrooms a notable benefit, while the overall quiet and clean environment further enhances the stay. The strategic placement of the hotel not only provides easy access to the nearby conference center but also to a variety of restaurants and nightlife, making it a perfect blend of convenience and comfort.
Overall, the Mercure Tours Centre Gare et Congrès offers a very well-located base for exploring Tours with a combination of modern amenities and accessibility, ensuring a fulfilling experience for all guests.
Breakfast
Rooms
However, the hotel seems to struggle with issues related to outdated decor and facilities. Several guests noted that rooms appear old and worn with peeling wallpaper, cracked walls and broken fixtures. Maintenance concerns are not uncommon, including problems with non-functional desk lamps, noisy refrigerators and broken shower hoses. Some guests also mentioned the lack of modern amenities such as fridges, coffee machines and safety lockers in the rooms.
The hotel's location is convenient in terms of its proximity to the city center and train station. Still, some found it noisy, particularly rooms facing the street or adjacent to the elevator. While the bedding was often described as comfortable, there were occasional comments about cleanliness issues, such as stained sheets.
Overall, the room experience at 'Mercure Tours Centre Gare et Congrès' is a blend of spacious, well-equipped settings that cater well to families, but they are marred by outdated decor and some maintenance issues.
Beds
Guests particularly appreciate the spacious and well-equipped rooms, often mentioning the sizeable and cozy beds. Positive remarks emphasize the beds being very comfortable with many recounting restful nights and high-quality sleep.
However, some reviews indicate inconsistency with a subset of guests encountering issues such as beds being too soft, too hard or even having separate mattresses. These occasional concerns suggest that while the majority find the bedding superb, the experience can vary.
In summary, Mercure Tours Centre Gare et Congrès seems to excel in offering comfortable and luxurious bedding, contributing significantly to the overall satisfaction of its guests, though minor areas for improvement are noted sporadically.
Cleanliness
However, there are recurring issues that some guests have highlighted. Mold in the bathrooms appears to be a frequent problem and some guests have encountered worn-out elements in the rooms such as slightly worn showers and old, filthy carpets. The outdated condition of certain areas and items, including stained bed linens and clogged showers, detracts from the overall experience. Instances of pieces of glass and other cleanliness issues upon arrival have also been noted.
Despite these concerns, there is a general sense that the efforts to maintain cleanliness are often visible with several guests praising the thorough cleaning of the rooms and shared spaces. Staff interactions related to cleanliness received mixed feedback with some noting a lack of courtesy.
In summary, while there are areas for improvement, especially in modernizing the facilities and addressing mold, the Mercure Tours Centre Gare et Congrès manages to provide a generally clean and comfortable environment that satisfies a majority of its guests.
Staff
The reception team receives high praise for their efficiency and readiness to assist with any queries, ensuring a smooth check-in process and addressing concerns promptly. Reviewers note the staff's ability to provide valuable local restaurant recommendations and other services, further adding to the overall pleasant experience.
Overall, the staff’s attentiveness, professionalism and warmth significantly contribute to creating a welcoming atmosphere for guests at Mercure Tours Centre Gare et Congrès.
Wi-Fi
Parking
The secure underground parking offers peace of mind, though it may be narrow and challenging to navigate, often requiring multiple access codes which some found complicated. Additionally, some guests have mentioned that parking, once secured, can be very convenient and free spaces in front of the hotel are particularly appreciated.
However, not all experiences were positive. The parking is described as small with limited spaces that can fill up quickly, leaving some guests struggling to find a spot. Some guests have also pointed out the inability to reserve parking in advance, which can lead to uncertainty upon arrival. Extra charges may apply for private parking.
Despite these challenges, many guests find the variety of parking options, including the free and easy parking nearby, to be a valuable feature of the hotel. It is worth noting that, while navigating parking may demand some patience and planning, the overall secure and convenient options remain a key draw for those visiting the Mercure Tours Centre Gare et Congrès.
Family
Families traveling with multiple children, including those with infants, praised the availability of triple and even three-bedroom suite accommodations, providing ample space for everyone to run around and enjoy. This setup was especially appreciated by those staying with three or more kids, ensuring both comfort and convenience. Guests mentioned that these family rooms and suites were not only accommodating space-wise but also surprising in value for the price.
While most reviews highlighted positive aspects such as the excellent room arrangements and satisfaction among children, there was also a note regarding dissatisfaction with food arrangements. However, the overall sentiment towards the facilities and the room setups was highly favorable, making Mercure Tours Centre Gare et Congrès a recommended option for family stays.
4 Star
Overall, guests believe the hotel is more accurately classified as a three-star establishment. The general sentiment reflects a discrepancy between the advertised four-star rating and the actual experience, resulting in disappointment among those expecting a higher standard of service and amenities.
Business
No, Mercure Tours Centre Gare et Congrès doesn't have any pool.
No, a spa isn't available at Mercure Tours Centre Gare et Congrès.
Yes, Mercure Tours Centre Gare et Congrès welcomes dogs.
Yes, parking facilities are available at Mercure Tours Centre Gare et Congrès.
No, Mercure Tours Centre Gare et Congrès doesn't have a gym.
Location Show Map
More Options
