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Summary of reviewsThe Toronto Marriott City Centre Hotel receives high praise for its exceptional location, nestled in downtown Toronto and in close proximity to the CN Tower, Rogers Centre and Toronto Aquarium. This prime setting offers guests convenient access to key attractions, dining, nightlife options and easy transit connections. Many guests appreciate the stunning cityscape or stadium views from their rooms, contributing to a delightful stay.
The hotel's breakfast service garners mixed reviews but leans positively overall. Many guests enjoy the excellent buffet and attentive service, particularly in the breakfast area, which is enhanced by beautiful stadium views. Though some mention a limited selection and high prices, the general consensus is that breakfast contributes positively to the overall experience.
Dinner services at the hotel's restaurant, especially the Sportsnet Grill, receive consistently favorable reviews for their diverse menu options, delicious food and fantastic views. Excellent service from staff members like Alex elevates the dining experience, making it memorable despite occasional comments on pricing and menu variety.
Room accommodations are highly praised for their cleanliness, spaciousness and modern renovations. Guests frequently mention comfortable beds and impressive views from the rooms. While there are isolated criticisms about minor maintenance issues and missing amenities, the majority of reviews emphasize the quality and comfort of the rooms.
Cleanliness is a standout aspect with guests highlighting the meticulous upkeep of both public areas and accommodations. Exemplary housekeeping and a pleasant overall ambiance contribute to a consistently clean environment, despite a few occasional lapses.
The staff at the Toronto Marriott City Centre Hotel are notably commended for their friendliness, helpfulness and professionalism. Front desk and housekeeping staff, as well as the concierge team, receive particular accolades for their attentive service and frequent mentions from satisfied guests.
The hotel’s gym is well-equipped and spacious, outperforming expectations with clean facilities and ample equipment, making it a notable feature for fitness-minded guests. The pool has received mixed reactions; while it is generally seen as a great amenity, some guests report issues with temperature and the pool area's dated appearance.
Parking experiences are mixed with valet service being appreciated for its convenience. However, the high cost of parking and occasional difficulties in locating and securing spots have been noted as drawbacks.
For families, the hotel stands out as a family-friendly destination, offering activities suitable for all ages and accommodations that comfortably fit larger groups. The central location and supportive staff enhance the family experience, although there are minor issues with the breakfast policy for families of four.
Free WiFi is available, but its performance varies with some guests experiencing slow or intermittent connectivity. Upgraded high-speed WiFi is suggested for those needing a more reliable connection.
In summary, the Toronto Marriott City Centre Hotel is highly regarded for its unbeatable location, clean and comfortable rooms, commendable staff service and generally positive dining experiences. With minor improvements, particularly in WiFi performance and pool area updates, the hotel continues to be a superb choice for visitors seeking a central and accommodating base in Toronto. Show more
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Hotel Taking Steps Towards Sustainability
This hotel is Green Key Global Eco-Rating certified. Its rooms feature recycling and LED light bulbs, contributing to reduced environmental impact. The hotel is part of Marriott's corporate sustainability efforts to offset carbon footprints.
Family Friendly Hotel
Located directly within the Rogers Centre, this hotel offers unique views and an exciting experience for families interested in sports. It features an indoor pool and is steps away from the CN Tower and Ripley's Aquarium.
Hotel near Nightlife Spots
Located inside the Rogers Centre, it is surrounded by the best that Toronto has to offer. Its location ensures guests are close to bars and clubs.
Business Hotel
Toronto Marriott City Centre Hotel offers business-friendly amenities and services. It provides meeting spaces and essential facilities for corporate travelers. Its location near the Rogers Centre and downtown area offers convenience and accessibility.
Hotel with Parking
This hotel offers valet parking and has limited on-site parking available, with a garage height limit of 6 feet 8 inches. Its location inside Rogers Centre provides direct and convenient access for guests.
Accessible Hotel
This hotel offers guaranteed accessibility features including shower seats, shower grab bars, and a step-free entrance. It also provides a wheelchair accessible pool and an accessible concierge desk, ensuring a comfortable and convenient stay for guests with diverse needs.
4-Star Hotel
This hotel is uniquely situated inside the Rogers Centre, offering unparalleled access to sporting events and concerts. It features comfortable rooms, on-site dining, and an indoor pool, making it an ideal choice for sports enthusiasts.
Hotel with Indoor Pool
Located near Rogers Centre, this hotel features an indoor pool for guest recreation.
Luxury Hotel
Hotel near Ski Resorts
Hotel for Honeymoon
Dog Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Indoor Pool
Hotel with Gym
Room Types
Guest room, 1 KingOffering free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room offers air conditioning, a tea and coffee maker, a seating area, a wardrobe and a flat-screen TV with cable channels. The unit offers 1 bed.
Concierge level, Guest room, 1 King, City viewFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room features air conditioning, a tea and coffee maker, executive lounge access, a seating area and a flat-screen TV with cable channels. The unit has 1 bed.
1 Bedroom Suite, 1 King, Sofa bed, City viewThe spacious suite features 1 bedroom and 1 bathroom with a shower and free toiletries. The suite has tiled floors, a seating area with a flat-screen TV with cable channels, air conditioning, a tea and coffee maker, as well as a wardrobe. The unit offers 2 beds.
Larger Studio, 1 King, Sofa bed, City viewProviding free toiletries and bathrobes, this studio includes a private bathroom with a shower and a hairdryer. The studio features tiled floors, a seating area with a flat-screen TV with cable channels, air conditioning, a tea and coffee maker, as well as a wardrobe. The unit offers 2 beds.
Concierge level, Guest room, 2 Double, City viewFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious double room features air conditioning, a tea and coffee maker, executive lounge access, a seating area and a flat-screen TV with cable channels. The unit has 2 beds.
Concierge level, Larger Studio, 1 King, Sofa bed, City viewThe air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite features parquet floors, a seating area with a flat-screen TV with cable channels, a tea and coffee maker, executive lounge access, as well as a wardrobe. The unit has 2 beds.
Concierge lounge access, Guest room, 1 Queen, City viewOffering free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, executive lounge access and a seating area. The unit has 2 beds.
Guest room, 2 DoubleThe spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a shower. The double room features tiled floors, a seating area with a flat-screen TV with cable channels, a wardrobe, a safe deposit box, as well as a carpeted floor. The unit offers 2 beds.
Guest room, 1 QueenOffering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.
1 Bedroom Suite, 2 Double, Sofa bed, City viewThis spacious suite comes with 1 bedroom, a seating area and 1 bathroom with a bath and a shower. The air-conditioned suite features a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit has 3 beds.
Guest Reviews
8.5
Very Good
Location
The Toronto Marriott City Centre Hotel boasts an exceptional location that guests frequently praise. Nestled right in downtown Toronto, the hotel offers unparalleled convenience and accessibility to key attractions. It's literally steps away from iconic landmarks like the CN Tower, Rogers Centre and Toronto Aquarium, making it an ideal spot for sightseeing and leisure activities.
Guests find it a breeze to walk to various city highlights, as well as dining and nightlife options. Its proximity to Union Station and Scotiabank Arena ensures easy transit connections, while the short distance to the airport express makes it convenient for travelers on layovers. The central downtown setting places visitors close to the bustling urban core, providing a front-row seat to Toronto's vibrant culture and entertainment scene.
Whether planning to catch a Blue Jays game, enjoy a concert or simply explore the city, the hotel's prime location serves as a perfect base. Rooms often offer stunning views of the cityscape or the stadium, adding an extra layer of appeal. All in all, the Toronto Marriott City Centre Hotel stands out as a superb choice for visitors looking to stay in the heart of Toronto with everything within walking distance.
Breakfast
The breakfast experience at the Toronto Marriott City Centre Hotel received mixed feedback from guests. Positively, many praised the breakfast buffet as excellent, amazing and delicious, often highlighting the beautiful view of the stadium that creates a unique dining experience. The service, particularly by staff like Alex, was frequently described as outstanding, friendly and attentive.
However, not all reviews were glowing. Several guests found the breakfast options limited and lacking variety with some deeming it disappointing and not up to Marriott standards. A few mentioned that the breakfast was basic or repetitive and some were dissatisfied with the price, finding it expensive or overpriced. The inclusion of breakfast in the room package received mixed reactions due to misunderstandings about the coverage and what it entailed, leading to some guests facing additional charges.
Moreover, the ambiance and specific offerings like fresh fruit options were well-received, though some guests noted issues like careless service and long wait times. While some relished the classic North American breakfast, others felt the selection could be more varied and higher in quality. Despite these inconsistencies, the hotel's breakfast service overall made a positive impression on many visitors, contributing to their enjoyable stay.
Dinner
The Toronto Marriott City Centre Hotel provides a culinary experience that is both diverse and highly appreciated by its guests. Excellent service, from the dining room to room service, seems to be a consistent highlight. The hotel’s restaurant is celebrated for its beautiful dining room and fantastic views, particularly overlooking Roger Stadium, making for a unique and scenic dining experience.
Guests frequently praise the delicious and impressive menu options, despite noting that the prices can be on the higher side. Specifically, the hotel’s Sportsnet Grill receives positive remarks for its great dinner options. The stellar service, often noted as warm and pleasant, complements the dining experience with many guests giving shout-outs to standout staff members like waiter Alex.
Breakfasts, including options from the Sky Bar and a la carte services, receive favorable reviews, contributing to the hotel's overall esteemed reputation for food and beverage services. Lunches and dinners are generally described as good with mentions of exceptional meals, although there are occasional comments about overpriced items and a limited selection.
While the reviews depict a mostly positive dining experience, there are a few less flattering notes regarding some staff interactions and certain menu items not meeting expectations. Nevertheless, the general consensus suggests that dining at the Toronto Marriott City Centre Hotel is a satisfying experience, especially for those looking to enjoy quality food with great service and spectacular stadium views.
Rooms
The Toronto Marriott City Centre Hotel has garnered praise from guests for its spacious and clean rooms. Many appreciated the recent renovations, which gave the rooms a fresh and modern feel. The rooms are noted for being large with some offering impressive views of the Rogers Centre baseball field or the city. The beds are described as very comfortable, contributing to a restful stay.
Guests frequently mentioned the cleanliness of the rooms, although there were occasional complaints about specific issues like dusty carpets or rusting fixtures. Bathrooms are mentioned positively with some guests highlighting their modern, upgraded designs and luxury cosmetics.
Room service and cleanliness were generally well-received, although there were a few isolated incidents of maintenance problems and noise disturbances. Additionally, some guests pointed out that certain features like the mini bar and slippers were missing and a few mentioned that rooms on lower floors did not have the best views.
Overall, the consensus is that the rooms at the Toronto Marriott City Centre Hotel are large, well-furnished and comfortable with a few minor areas needing improvement. The attentive staff and modern decor further enhance the guest experience.
Beds
At the Toronto Marriott City Centre Hotel, the focus on guest comfort shines through, especially with regard to their beds. Reviewers frequently highlight the overall comfort of the beds with many describing them as very comfortable, super comfy and perfectly comfortable. Guests seem particularly pleased with the large kingsize beds, citing both their size and comfort and also appreciating the comfortable and spacious nature of these accommodations.
However, while many rooms feature double beds, some guests noted that these were smaller than expected, referring to them as full size rather than queen, which might be insufficient for larger parties or families. The comfortable bed experience is occasionally marred by the firmness of some beds with a few guests finding them extremely firm and the pillows too soft for their liking.
On the positive side, the hotel also offers cozy and efficient bedding with fluffy pillows and options for bed height adjustments adding to the overall comfort. Despite a few instances where beds were deemed less comfortable or the sofa bed being cited as super uncomfortable, the general consensus from guests is that the Toronto Marriott City Centre Hotel provides a high standard of bed comfort, making it a solid choice for a restful stay.
Cleanliness
Toronto Marriott City Centre Hotel has garnered positive recognition for its high standards of cleanliness and the spacious comfort of its accommodations. Numerous guests have praised the hotel for its well-maintained, quiet and exceedingly clean environment, even with its proximity to the bustling ballpark. The hotel rooms are highlighted for being large with extremely comfortable beds, well-appointed bathrooms and excellent showers. Guests frequently mention the rooms' cleanliness, often describing them as spotlessly clean and very modern.
Daily housekeeping ensures that rooms remain exceptionally tidy and the overall ambiance of the hotel is characterized by a pleasant cleanliness. The friendly and attentive housekeeping staff contribute significantly to maintaining this high standard. Public areas, including hallways, are noted for having a pleasant smell and contributing to the overall clean atmosphere.
However, there are occasional mentions of rooms needing better cleaning, particularly in isolated incidents where housekeeping could improve. These include instances of leftover confetti and hair in the shower, as well as rooms that were not cleaned to the expected standard. Despite these few criticisms, the majority of reviews reinforce the hotel's reputation for providing a clean, comfortable and spacious environment for guests.
Staff
The Toronto Marriott City Centre Hotel has garnered much praise for its exceptional staff service. Guests frequently highlight the friendly, helpful and accommodating nature of the team, making their stay pleasant and memorable. Front desk personnel, including Trevor and Angelica, receive notable mentions for their pleasant demeanor and extreme helpfulness. The housekeeping staff are also appreciated for their courteous and professional attitude.
The hotel's management, especially the manager, is recognized for being apologetic and sincere, addressing any issues earnestly. Specific staff members like Erick in the breakfast area and Flavia at the Sports Bar have left a positive impression for their attentive service. The concierge service is commended for being knowledgeable and useful in providing information.
Guests also appreciate the smooth check-in and check-out process, underscoring the professionalism and courteousness of the front desk staff. Valet and bellmen services are mentioned positively, contributing to the overall seamless experience.
While there are a few isolated mentions of less friendly or slightly hostile restaurant staff, the overall consensus points to a team that is attentive, well-trained and genuinely invested in ensuring a pleasant stay for all guests. The impeccable service, coupled with the hotel's prime location close to downtown Toronto, reinforces the positive guest experience.
Wi-Fi
The Toronto Marriott City Centre Hotel offers complimentary WiFi, but the service can be inconsistent. Some guests have reported that the WiFi connection can be weak or slow at times and tricky to log into. For those needing faster and more reliable internet, an upgrade to high-speed WiFi is available, which may be worth considering for a smoother online experience. While some visitors found the standard WiFi adequate for basic needs, others encountered intermittent connectivity issues and slower internet speeds. Overall, the hotel provides free WiFi, but its performance may vary.
Gym
The Toronto Marriott City Centre Hotel boasts a spacious and well-equipped gym that stands out compared to the smaller gyms often found in other hotels. Guests have consistently praised the fitness center for being very good and clean with comprehensive facilities that meet all workout needs. The gym is also appreciated for often being almost empty, providing a more private and pleasant exercise experience. The hotel also features a great pool, complementing the excellent fitness amenities. Alongside the impressive gym and pool, guests also enjoy a la carte breakfast options, clean and modern rooms and a great selection of TV channels.
Pool
The Toronto Marriott City Centre Hotel's pool area receives mixed feedback from guests with predominantly positive remarks highlighting its appeal. Many reviewers find the pool to be a delightful feature, describing it as amazing, great and excellent. The saltwater pool specifically garners appreciation and families particularly enjoy its fun aspect for kids, complemented by the ample towels provided.
However, there are notable criticisms that suggest areas for improvement. The pool area is perceived as dated by some guests and in need of an upgrade or a bit of TLC. Temperature seems to be a recurrent issue; several reviews point out that the pool can be cold with some calling it ice cold or unheated, while others appreciate it for being warm. The hot tub also appears to lack sufficient heat according to a few guests. Additionally, the pool's location is somewhat inconvenient, being far from rooms and it may not be easily accessible to everyone. Despite these points, the overall sentiment towards the pool is largely positive, underscoring it as an attractive amenity of the hotel.
Parking
Guests staying at the Toronto Marriott City Centre Hotel have shared mixed experiences regarding parking. Some appreciated the convenience of valet parking and found it to be a positive aspect of their stay. Valet service was often mentioned as beneficial and well-received, making the parking process easy and manageable for travelers.
However, there were several concerns raised about the cost and accessibility of parking. Many guests found the parking fees to be quite high with some pointing out that the daily charges were expensive with prices reaching up to CAD 40 plus taxes. For those unfamiliar with the city, locating the parking garage was sometimes tricky and confusing, making the initial access to parking a bit challenging.
In addition to the high costs, guests noted that parking was not guaranteed and, in some cases, not available, adding a level of inconvenience to their stay. Some suggestions included incorporating parking costs into the overall room price to avoid additional charges.
To sum up, while valet parking services at the hotel were appreciated for their convenience, the overall experience was overshadowed by the high costs and occasional difficulties in finding and securing parking.
Family
The Toronto Marriott City Centre Hotel is well-regarded for its family-friendly atmosphere and activities that appeal to guests of all ages. Many families appreciate the central location, which provides easy access to a variety of city attractions and events, including the significant bonus of watching a baseball game directly from the restaurant. The hotel’s pool is a notable highlight, frequently described as fun and enjoyable for children. Parents find the accommodations suitable for larger families with enough beds to comfortably host everyone.
Overall, the hotel is highly recommended for family trips, thanks to its excellent location and attentive, supportive staff who consistently receive praise for their service. However, some guests have mixed feelings, particularly regarding issues such as the breakfast policy, which offers complimentary meals only to two adults even when bookings are for a family of four. Despite this, many repeat visitors cite the hotel's value for money and recommend it as a good choice for families visiting the city.
4 Star
The Toronto Marriott City Centre Hotel offers a strong four-star experience, excelling particularly in its prime location and exceptional service. Guests appreciate its convenient proximity to major attractions such as the CN Tower, Jays games and the aquarium, making it an ideal choice for tourists. The hotel boasts high standards in cleanliness, decor and staff attentiveness, consistently delivering a positive guest experience.
However, guests note several areas where the hotel falls short of four-star expectations. Issues such as missing amenities, limited breakfast options and occasional lapses in room upkeep, such as holes in pillowcases, were mentioned. Additionally, the hotel is described as pricey with several reviews highlighting the high cost of stay and limited breakfast buffet options.
Despite these drawbacks, the overall guest sentiment remains favorable with many willing to return due to the hotel's excellent service and strategic location.
Business
The Toronto Marriott City Centre Hotel boasts a highly convenient location, especially favorable for business travelers. Situated close to downtown and the Metro Convention Centre, the hotel ensures easy access to major business areas and facilities. With its business-friendly amenities and services, it consistently meets the expectations of professionals on business trips. Additionally, the reasonable pricing adds value for those seeking efficiency and comfort during corporate stays. However, service providing local restaurant information could see some improvement. Overall, the hotel's strategic location and practical facilities make it a strong choice for business travel.
Yes, Toronto Marriott City Centre Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Toronto Marriott City Centre Hotel.
Yes, Toronto Marriott City Centre Hotel welcomes dogs.
Yes, parking facilities are available at Toronto Marriott City Centre Hotel.
Yes, Toronto Marriott City Centre Hotel has a gym.