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Summary of reviewsCrowne Plaza Toronto Airport by IHG, is widely appreciated for its convenient location near Toronto Pearson International Airport, thanks to a complimentary shuttle service that ensures hassle-free transfers. The proximity to key highways, Woodbine Casino and nearby restaurants further adds to its appeal, although some guests mention it is a bit far from downtown Toronto.
The breakfast experience receives mixed reviews; many guests commend the buffet for its variety and quality, while others find it expensive and are disappointed when it's not included in their package. The service in the breakfast area is generally polite and courteous.
Dinner at the onsite restaurant earns praise for its excellent and delicious food, but is often critiqued for high costs and occasional service inconsistencies. Some guests prefer dining at nearby establishments due to these factors.
Rooms are described as clean, comfortable and modern, though some guests encounter issues with room size, noise and inconsistent housekeeping. Cleanliness throughout the hotel also garners mixed feedback with several guests noting areas that could use improvement.
The staff receives overwhelming positive remarks for their friendliness, efficiency and helpfulness, particularly at the front desk. Individual staff members often leave a memorable impact on guests' experiences.
Free WiFi is available, but experiences vary from strong and reliable to poor and unstable. The gym is well-regarded for its variety of equipment and adherence to COVID-19 protocols. The indoor pool is appreciated when open, but issues with temperature, cleanliness and availability without prior notice detract from guest satisfaction.
Parking at the hotel is a point of contention with many guests frustrated by high costs and insufficient prior communication about fees. However, families find the hotel accommodating with family-friendly rooms and an enjoyable pool experience for children, although some note limitations like additional breakfast costs for kids and occasional hallway noise.
Overall, the Crowne Plaza Toronto Airport provides a comfortable stay with standout positive aspects such as its location, staff and gym. Improvements in breakfast inclusivity, room maintenance, pool management and parking costs could significantly enhance the guest experience. Show more
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Categories
Hotel with EV Charging Stations
Hotel near Ski Resorts
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Indoor Pool
Room Types
Superior King RoomThis room has a flat-screen TV, free Wi-Fi and a mini fridge. Also features a coffee maker and a walk-in glass shower in the private bahtroom.
Standard RoomThis room includes a pillowtop bed, 55-inch flat-screen TV and work area. Bed type preference cannot be guaranteed as it will be allocated upon arrival based on availability.
King Room - High Floor - Non-SmokingThis room features a pillow-top mattress, 55-inch flat-screen TV and a small refrigerator. A work desk and single cup coffee maker are provided as well.A private bathroom with a walk-in showers is offered as well.
Standard King Room with Shower BathFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The double room features air conditioning, a tea and coffee maker, heating, as well as a flat-screen TV with cable channels. The unit has 1 bed.
King Suite - Non-SmokingProviding free toiletries and bathrobes, this suite includes a private bathroom with a walk-in shower, a bidet and a hairdryer. This suite features a tea and coffee maker, a seating area and a flat-screen TV with cable channels. The unit offers 2 beds.
Standard Double Room with Bath/Shower CombinationFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a bidet and a hairdryer. This double room features a tea and coffee maker and a flat-screen TV with cable channels. The unit has 2 beds.
One-Bedroom King Suite with Sofa BedOffering free toiletries and bathrobes, this suite includes a private bathroom with a walk-in shower, a bidet and a hairdryer. This suite features a tea and coffee maker, a seating area and a flat-screen TV with cable channels. The unit offers 2 beds.
Wellness Double Room with Two Double Beds and Glass Enclosed ShowerFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. This double room features a tea and coffee maker and a flat-screen TV with cable channels. The unit has 2 beds.
Standard Queen Room with Roll-In Shower - Disability AccessThe unit has 1 bed.
Guest Reviews
7.1
Good
Location
The Crowne Plaza Toronto Airport by IHG, is highly praised for its convenient location near Toronto Pearson International Airport. Guests repeatedly highlight the hotel's proximity to the airport, making it an ideal choice for travelers needing quick airport access. Many reviews mention the ease of using the hotel's free shuttle service, which runs every 30 minutes and ensures a hassle-free transfer to and from the airport, just a short 5-minute drive away.
The location also offers easy access to key highways like the 427, facilitating trips to downtown Toronto, though some guests note that it is a bit far from the city center. Despite this, the location is deemed brilliant for those with early or late flights and it suits transit needs perfectly.
The hotel's vicinity to the Woodbine Casino and various restaurants adds to its appeal, providing guests with entertainment and dining options nearby. Overall, the Crowne Plaza Toronto Airport's location is considered ideal and convenient, especially for those prioritizing easy airport access.
Breakfast
Breakfast at the Crowne Plaza Toronto Airport by IHG, generally receives mixed reviews with a tendency towards favorable opinions. Guests frequently appreciate the variety and quality of the buffet breakfast, describing it as excellent, very good and complete. Many travelers enjoyed the selection available, praising the wonderful and rich options, as well as specific items like the excellent coffee and very good yogurt.
However, some guests encountered issues with breakfast not being included in their package, leading to additional costs, especially for children. Concerns were also raised about the pricing with some feeling that the breakfast was expensive or not worth the extra charge. A few reviews mention confusion about whether breakfast was included, often due to discrepancies between hotel policies and booking platforms.
Service quality in the breakfast area is noted as polite and courteous with some specific mentions of incredibly friendly servers. Despite a few experiences with less friendly staff, the overall service is seen as professional.
While the buffet is well-regarded by many, some guests found it underwhelming or noting that it lacked variety, particularly with an emphasis on potato-based dishes limiting other choices. Others found the breakfast to be poor quality or just okay.
Overall, for those who had breakfast included in their rate, the experience tends to be positive with guests appreciating the good selection and quality. Yet, the cost and limited inclusivity of the breakfast package can detract from the experience for some visitors.
Dinner
The dining experience at Crowne Plaza Toronto Airport by IHG, receives mixed reviews from guests. The onsite restaurant is recognized for its excellent and delicious food with some reviewers labeling it as awesome and very good. The service quality in the restaurant also earned praise with guests appreciating the hot food and commendable service. However, the positive feedback is often overshadowed by criticisms regarding the cost with many guests finding the meals to be expensive.
While some diners enjoyed their meals, others were less impressed, citing a lack of variety in lunch offerings and unpleasant experiences with room service. There are also reports of inconsistent service, such as overcharging and uncleanliness in public areas. The ambiance of the restaurant has been described unfavorably with terms like grim and cluttered.
Despite the onsite restaurant's high points, guests noted the presence of other dining options nearby, providing alternatives for those who may prefer different cuisines or price points. In summary, while the onsite restaurant offers good food and service, the cost and occasional service issues may encourage guests to explore nearby dining establishments.
Rooms
The rooms at Crowne Plaza Toronto Airport by IHG, present a mixed bag of experiences for guests. Many reviewers praised the rooms for being clean, comfortable and modern, highlighting elements like spaciousness, well-decorated interiors, comfortable beds and large TVs. Several reviews noted that the rooms were very clean, beautifully upgraded and provided a good value for the money. The overall decor and amenities, such as room-specific heating and coffee provisions, were appreciated.
However, there were recurring complaints about the size of the rooms with many guests describing them as small or tiny. Issues with cleanliness were also mentioned with some guests encountering dusty surfaces and unclean bathrooms. Room service appeared to be inconsistent with some guests noting their rooms were not cleaned during their stay. Noise was another concern, as several guests mentioned the rooms were not soundproof, resulting in disturbances.
The quality of the rooms also varied with some guests finding their accommodations didn't match the pictures or descriptions provided online. Despite these hiccups, many guests still found the rooms satisfactory for their needs, underscoring the overall comfort and modernity of the space.
Beds
At the Crowne Plaza Toronto Airport by IHG, the guest reviews consistently highlight the comfort of the beds. From incredibly comfortable and super comfortable to incredibly large and comfy, the beds seem to provide a pleasant resting experience for most visitors. Many guests have noted how welcomed they felt with the great beds and pillows, describing the experience as bliss, especially after long flights.
Not every guest was fully satisfied, as some found the beds to be hard or not overly comfy. Issues regarding bed size and arrangements were also mentioned with some reporting that the hotel couldn't accommodate their request for separate beds and others found the beds to be too small. Additionally, certain beds were described as old or hard to sleep in.
Overall, the consensus is that the beds at this hotel generally offer a good night's sleep with high praise for their comfort. The occasional issues seem to be outliers in what is otherwise a positive aspect of the hotel's amenities.
Cleanliness
Crowne Plaza Toronto Airport by IHG, receives mixed reviews regarding its cleanliness. Many guests praise the hotel for its clean and modern rooms, describing the spaces as spotless and well-maintained. The lobby and meeting areas are also highlighted as beautiful and inviting. Several guests mention that the hotel, overall, is clean and offers a quiet, comfortable stay with clean and comfy beds. The staff is often described as friendly and the property's cleanliness is largely commended.
However, some reviews mention areas of improvement. Certain guests encountered issues such as smoke odors in rooms, lingering wet smells and dirty mop smells, particularly on the sixth floor. Inconsistent housekeeping services were noted with some rooms not being cleaned daily and dirty linens and towels occasionally left behind. Bathrooms were sometimes found with hair and smudges and light fixtures did not always work properly. Hallways, at times, displayed cleanliness issues, contributing to an overall mixed impression regarding hygiene.
Despite these concerns, the hotel generally maintains a decent standard of cleanliness with many guests leaving satisfied overall. However, addressing the recurrent issues highlighted in the reviews could enhance the guest experience significantly.
Staff
The staff at Crowne Plaza Toronto Airport by IHG, receive overwhelmingly positive feedback from guests. Many reviews highlight the friendly and welcoming nature of the staff with numerous mentions of particular individuals such as Mark, Adina, Mohammad, Khaled and Tony making a notable impact on guests' experiences. The front desk staff especially stand out for their efficiency and professional demeanor with check-in processes often described as friendly and swift.
Guests appreciate the knowledgeable and helpful nature of the staff, who are often described as attentive, supportive and proficient in their duties. The restaurant staff also receive praise for their accommodating service. Additionally, several reviews commend the hotel for its great customer service with staff going the extra mile to assist with specific needs, such as arranging facilities for medical requirements and helping guests with lost property and paperwork.
Despite the generally positive sentiment, there are mentions of occasional stress among staff and isolated incidents of rudeness. Nevertheless, the overall impression is one of a team dedicated to providing a positive and supportive experience for their guests. The presence of security staff is noted, though their frequent visibility sometimes causes mixed feelings among visitors.
In summary, the staff at Crowne Plaza Toronto Airport are predominantly praised for their friendliness, efficiency and helpfulness, significantly contributing to a pleasant stay for the hotel's guests.
Wi-Fi
Guests at the Crowne Plaza Toronto Airport by IHG, have had mixed experiences with the hotel's WiFi. Some guests found the WiFi to be strong and working perfectly, while others experienced issues such as poor performance, unstable connections, or no connection at all. Despite these challenges, the hotel does offer free WiFi. Efforts to resolve connectivity problems included calling in a technician. Overall, the experiences with the hotel's WiFi range from satisfactory to needing improvement.
Gym
The gym at Crowne Plaza Toronto Airport by IHG, consistently receives positive feedback from guests. It stands out as above-average compared to other hotel gyms. Guests frequently highlight the abundance of weights and the availability of various equipment, making it suitable for both cardio and strength training. Descriptions such as "great gym," "well planned gym," and "well equipped gym" are common among the reviews. Although one noted that the fitness room felt tight, the majority appreciate its overall layout and resources. The gym’s adherence to COVID-19 protocols has also garnered praise, contributing to guests’ sense of safety and satisfaction.
Pool
The reviews for the pool at Crowne Plaza Toronto Airport by IHG, paint a mixed picture. Guests appreciated the indoor pool when it was open, mentioning that it was in great condition and clean with children particularly enjoying their time in the water. Several guests emphasized the warm welcome provided by the indoor pool, which was well-kept and equipped, enhancing their overall stay at the hotel.
However, numerous issues were raised regarding the pool's temperature with many finding the water too cold and the surrounding area chilly. The size of the pool was also a point of contention with some guests remarking that it felt small and cramped. Cleanliness was another significant concern, as various reviews described the pool area and pool room as dirty or not well-maintained.
A major point of frustration was the pool's availability. Multiple guests were disappointed to find the pool closed for repairs or maintenance without prior notice. This lack of communication led to dissatisfaction, especially for those who had specifically booked the hotel for access to the swimming pool.
Overall, while the indoor pool has potential with its good conditions and kid-friendly atmosphere, improvements in temperature regulation, cleanliness and communication regarding pool availability are needed to enhance guest satisfaction.
Parking
Guests at the Crowne Plaza Toronto Airport expressed mixed feelings about the hotel's parking situation. While some found the parking service useful and necessary, the majority were dissatisfied with the associated costs. Many guests highlighted that they had to pay additional fees for parking with rates ranging from $22 to $28 per day, which was seen as prohibitively expensive. The extra charges for parking were not always clearly communicated during the booking process, leading to surprises upon arrival. Several guests also noted that the parking lots were often crowded and poorly lit, adding to their frustration. In summary, while the provision of parking was appreciated, the high costs and complicated payment system did not meet guests' expectations.
Family
Crowne Plaza Toronto Airport by IHG, offers varied experiences for families traveling with children. This hotel is highlighted as convenient for families, providing a family-friendly environment where even the youngest guests can enjoy their stay. Positive points include that children loved the pool and the family rooms, adding to the enjoyment and comfort of the overall experience. Families can find bliss and extra-friendly rooms suitable for their needs.
However, some reviews note issues such as frustration with kids running up and down the halls and children not being allowed to have breakfast for free. Despite these points, many guests found the hotel to be lovely for families and some even highlighted the benefit of young children eating free during their stay.
Overall, this hotel seems well-suited to accommodate families, offering several perks that contribute to a pleasant stay, although it may not be perfect for everyone.
Business
The Crowne Plaza Toronto Airport by IHG, offers a convenient location ideal for business travelers with shuttle bus services and close proximity to the airport being major advantages. The rooms are well-equipped for work, catering to the needs of those on business trips. The hotel is recognized for its good business class service and supportive staff, who are attentive and professional. Business convention facilities appear to be a strong feature with well-organized staff. While the hotel provides good value for business travelers, there are minor drawbacks such as overpriced parking and occasional issues with room availability confirmation. Overall, it stands out as a suitable choice for those on business stays.
Indoor Pool
The indoor pool at Crowne Plaza Toronto Airport by IHG, has received mixed reviews from guests. Some appreciated the pool itself, describing it as nice and good and enjoyed using the indoor facility. However, several guests encountered issues such as the pool being closed for repairs at times and found the area to be small and cramped. Additionally, concerns were raised about cleanliness with some describing the indoor pool area as not well-cleaned and even dirty. Unsupervised kids running around and filming added to the discomfort. Despite the positive aspects, such as the refreshing swim experience, improvements in maintenance and space management could enhance the overall appeal of the pool area.
Yes, Crowne Plaza Toronto Airport by IHG has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Crowne Plaza Toronto Airport by IHG.
Yes, Crowne Plaza Toronto Airport by IHG welcomes dogs.
No, parking facilities aren't available at Crowne Plaza Toronto Airport by IHG.
Yes, Crowne Plaza Toronto Airport by IHG has a gym.