City Express Plus by Marriott Tijuana
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Summary of reviewsCity Express Plus by Marriott Tijuana is highly regarded for its exceptional location, appealing to both business and leisure travelers. Situated near various cafes, restaurants, shopping areas and key points of interest, the hotel's central position provides convenient access to visa processing centers and the U.S. Embassy. The well-lit and ample parking facilities add to the overall positive experience.
Many guests commend the hotel's clean and modern spaces with rooms frequently described as super clean, spacious and well-lit. The comfort of the beds stands out, though some guests did find the room sizes smaller than expected. While the modern design and cleanliness are consistently praised, there are occasional reports of unpleasant odors and minor maintenance issues. Overall, the accommodations are comfortable, though there is room for improvement in maintenance and room size perceptions.
The staff receives high marks for their professionalism, friendliness and attentiveness, significantly enhancing the guest experience. Many visitors appreciate the helpful and polite demeanor of the employees, though service consistency remains an area for improvement. Despite some reports of slow or unwelcoming service, the staff generally contribute positively to guests' stays.
Breakfast at the hotel elicits mixed reactions with many finding the complimentary continental breakfast basic and lacking in variety. However, guests who opted for the hot breakfast buffet praised its quality and the excellent restaurant service. Extending the breakfast schedule and improving the variety of options could enhance guest satisfaction.
Guest feedback on the amenities, like the free WiFi service, is mixed. While some find the internet connection satisfactory, others experience connectivity issues, particularly in their rooms. Fixing these inconsistencies could improve the overall experience. The hotel's comfortable and secure parking facilities are generally well-received, ensuring peace of mind for vehicle owners.
The cleanliness and modern look of the hotel's facilities are among its strong points with many appreciating the comfortable accommodations and modern aesthetics. While occasional cleanliness issues and maintenance problems were reported, the overall quality tends toward satisfaction.
In general, City Express Plus by Marriott Tijuana offers a contemporary, convenient and comfortable stay, especially for business travelers, though there are areas like breakfast variety, WiFi consistency and room maintenance where continued improvement could further elevate the guest experience.
Categories
Many guests commend the hotel's clean and modern spaces with rooms frequently described as super clean, spacious and well-lit. The comfort of the beds stands out, though some guests did find the room sizes smaller than expected. While the modern design and cleanliness are consistently praised, there are occasional reports of unpleasant odors and minor maintenance issues. Overall, the accommodations are comfortable, though there is room for improvement in maintenance and room size perceptions.
The staff receives high marks for their professionalism, friendliness and attentiveness, significantly enhancing the guest experience. Many visitors appreciate the helpful and polite demeanor of the employees, though service consistency remains an area for improvement. Despite some reports of slow or unwelcoming service, the staff generally contribute positively to guests' stays.
Breakfast at the hotel elicits mixed reactions with many finding the complimentary continental breakfast basic and lacking in variety. However, guests who opted for the hot breakfast buffet praised its quality and the excellent restaurant service. Extending the breakfast schedule and improving the variety of options could enhance guest satisfaction.
Guest feedback on the amenities, like the free WiFi service, is mixed. While some find the internet connection satisfactory, others experience connectivity issues, particularly in their rooms. Fixing these inconsistencies could improve the overall experience. The hotel's comfortable and secure parking facilities are generally well-received, ensuring peace of mind for vehicle owners.
The cleanliness and modern look of the hotel's facilities are among its strong points with many appreciating the comfortable accommodations and modern aesthetics. While occasional cleanliness issues and maintenance problems were reported, the overall quality tends toward satisfaction.
In general, City Express Plus by Marriott Tijuana offers a contemporary, convenient and comfortable stay, especially for business travelers, though there are areas like breakfast variety, WiFi consistency and room maintenance where continued improvement could further elevate the guest experience.
Hotel Taking Steps Towards Sustainability
City Express Plus by Marriott Tijuana implements recycling and uses LED light bulbs. They offer eco-friendly toiletries and have water-efficient showers.
Hotel with Spa
While primarily a business hotel, select City Express locations offer basic spa facilities. These provide a convenient option for relaxation during a business trip.
Dog Friendly Hotel
This hotel welcomes pets and offers comfortable rooms with Wi-Fi. It's conveniently located near the Tijuana Cultural Center and El Popo Market, making it a practical choice for travelers with dogs.
Hotel with Free Wi-Fi
This hotel provides free Wi-Fi, catering to guests who need to stay connected. As part of the Marriott group, it offers reliable service and modern amenities.
Business Hotel
As a City Express Plus by Marriott, this hotel offers essential business amenities. Specific details are not available in the provided data, but it generally caters to business travelers.
Hotel with Parking
Free parking is available at this hotel, providing a convenient option for guests with vehicles.
Accessible Hotel
City Express Plus by Marriott Tijuana is equipped with elevators, providing accessible movement between floors.
Hotel with Gym
City Express Plus by Marriott Tijuana features a fitness center. It is equipped with basic fitness amenities.
4-Star Hotel
City Express Plus by Marriott Tijuana provides modern accommodations with a focus on efficiency and comfort. Located in the Calete area, it offers easy access to business and commercial districts. The hotel is appreciated for its cleanliness and functional design.
Guest Reviews
City Express Plus by Marriott Tijuana boasts an exceptional location praised by guests for its proximity to key points of interest and practical amenities. Situated near numerous cafes, restaurants and shopping areas, guests find everything easily accessible. Additionally, its central position is advantageous for visa processing, being only two blocks from the CAS and close to the U.S. Embassy.
The hotel's location is highly appreciated by those traveling for both business and leisure. Its vicinity to a beautiful new square and availability of transportation options further enhances convenience. The ample, well-lit parking and easy access to various city spots add to the positive feedback.
Moreover, the facilities complement the advantageous location, featuring clean and modern spaces that ensure a comfortable stay. The staff's attentiveness and helpfulness are consistently highlighted, making the overall experience pleasant and satisfactory. For travelers looking for a well-situated hotel with excellent amenities, City Express Plus by Marriott Tijuana stands out as a prime choice.
The breakfast experience at City Express Plus by Marriott Tijuana is a mixed affair. Many guests found the complimentary continental breakfast to be basic and lacking in variety, often consisting of just fruit, bread, yogurt and coffee. Some appreciated the fresh fruit and decent quality of what was available, while others felt it was insufficient for the price, citing issues like a lack of hot dishes and limited options.
The breakfast schedule, which typically runs from 6-9 AM, received criticism for being too short and there were complaints about the food running out quickly and the staff removing items before closing time. On the positive side, some guests who opted to pay extra for the hot breakfast buffet found it delicious and satisfying. The service at the restaurant garnered praise for its excellence.
Overall, while some guests enjoyed their breakfast, others felt it fell short compared to other City Express locations and expected more for the price. Improving the variety and availability of breakfast items could enhance the overall guest experience.
City Express Plus by Marriott Tijuana offers a blend of modern design and cleanliness in its rooms. Many guests commend the establishment for its super clean and very modern-looking rooms, which also tend to be spacious and well-lit. The beds are consistently described as super comfortable, enhancing the overall stay experience.
However, the room sizes can be a point of contention, as some guests find them smaller than expected. On the positive side, amenities like comfortable beds and clean facilities are frequently highlighted. The 1 pm check-out time is particularly popular among guests, adding an extra level of convenience to their stay.
Several reviewers note issues with cleanliness and maintenance. Complaints about unpleasant odors, such as mustiness or stagnant water and occasional lapses in cleanliness with comments about dirty bathrooms and showers, have been mentioned. Transparency in bathroom design also detracts from privacy and some guests have reported noise disturbances from both the street and neighboring rooms.
Service inconsistencies are noted with some guests mentioning late or inadequate room cleaning and minimal room amenities like a lack of coffee makers. Despite these flaws, many guests still appreciate the overall modern and stylish aspect of the rooms, aligning with the images depicted online.
Overall, City Express Plus offers clean, comfortable and modern accommodations but occasionally falls short in maintenance and room sizes, which might not meet all guests' expectations.
City Express Plus by Marriott Tijuana receives mixed reviews regarding the comfort of its beds. Many guests consistently praise the beds for their high levels of comfort, often describing them as super comfortable, very comfortable and even incredible. The cleanliness of the beds also receives positive remarks with several guests noting that the beds and sheets are clean.
However, not all experiences are favorable. Some guests find the mattresses too hard, leading to discomfort and a poor night's sleep. Pillows also appear to be a point of contention with complaints about them being lumpy, too high and even smelling like mildew. Despite these issues, the overall feedback leans towards a generally comfortable sleeping experience with several guests expressing satisfaction with the comfort and cleanliness of the beds.
City Express Plus by Marriott Tijuana largely impresses with its modern and clean facilities, receiving high marks for the cleanliness of its rooms and comfortable accommodations. Guest reviews frequently highlight the very clean, sizable rooms with a fresh, modern look. Many mention the exceptional comfort of the beds, contributing to a pleasant stay overall.
The hotel staff is praised for their friendly and wonderful service, which complements the clean and well-maintained environment. The hotel’s cleanliness extends beyond the rooms to the general facilities. Guests also appreciate the beautiful and secure property, along with the efficient service provided by housekeeping to maintain room cleanliness, even though some noted delays or inconsistencies in timing.
Despite these positives, a few reviews point out areas needing improvement. Some guests experienced issues with cleanliness in their rooms, including dirty sheets, bathrooms and incomplete or late cleaning services. There were occasional reports of maintenance problems, like leaking sinks and old towels. However, the majority of feedback leans strongly towards a commendable standard of cleanliness and comfort, making City Express Plus by Marriott Tijuana a favorable choice for many travelers.
City Express Plus by Marriott Tijuana generally receives commendations for its staff, who are frequently described as very professional, friendly and attentive. Many guests mention that the employees provide excellent service, proving to be very helpful and polite, especially at the reception and upon arrival. Visitors appreciate the staff's efforts in promptly addressing complaints and offering guidance about the local area. The attentive and kind demeanor of the workers is repeatedly highlighted, contributing to positive experiences for guests.
However, experiences with the staff can be inconsistent. A few guests reported encountering rudeness, slow service and unwelcoming attitudes from certain staff members, including those at check-in and in the restaurant. These negative interactions suggest that while many team members ensure a pleasant and accommodating environment, there are areas for improvement in staff training and service consistency.
Nonetheless, the overall impression leans heavily towards positive with most guests finding the staff to be a key highlight of their stay, further enhanced by the friendly and helpful assistance provided throughout their visit.
City Express Plus by Marriott Tijuana offers a range of amenities, but opinions on the WiFi service are mixed. While some guests have noted that the internet connection is good and fast, others have encountered significant issues. There are multiple mentions of poor internet service with some guests unable to connect at all or experiencing a system that failed to deliver consistent connectivity. In some instances, the WiFi reception in the rooms was particularly problematic and there were mentions of a lack of internet service for the entire facility at times. Additionally, issues with connecting smart TVs to the internet were reported. While there are instances of satisfactory WiFi performance, the service appears to be inconsistent overall.
City Express Plus by Marriott Tijuana offers an ample and well-lit parking area, providing plenty of spaces for guests. The parking facilities are described as convenient and very secure, ensuring peace of mind for those traveling with vehicles. Despite a few concerns about safety, many found the parking experience fantastic, contributing positively to their stay at the hotel.
City Express Plus by Marriott Tijuana is appreciated for its modern and comfortable environment, featuring modern fixtures that add a contemporary touch to the hotel. Guests often highlight the incredible and amazing beds, contributing to a restful stay. Although some feel that the pricing aligns more closely with a three-star hotel rather than four-star, there are instances where the services and overall environment meet four-star standards, bringing a satisfactory experience once any rate concerns are resolved.
City Express Plus by Marriott Tijuana is highly praised for its comfortable rooms and excellent location, making it a great place for business travelers. It's recognized as an effective option for both business and tourism with facilities well-suited for traveler meetings. The hotel's business center, while functional, does lack some amenities compared to other executive hotels. However, guests have noted that the check-in process can be excessively long, sometimes taking up to an hour due to protocol issues. Despite this, the overall facilities and strategic location make it a favorable choice for those traveling on business.
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Location
The hotel's location is highly appreciated by those traveling for both business and leisure. Its vicinity to a beautiful new square and availability of transportation options further enhances convenience. The ample, well-lit parking and easy access to various city spots add to the positive feedback.
Moreover, the facilities complement the advantageous location, featuring clean and modern spaces that ensure a comfortable stay. The staff's attentiveness and helpfulness are consistently highlighted, making the overall experience pleasant and satisfactory. For travelers looking for a well-situated hotel with excellent amenities, City Express Plus by Marriott Tijuana stands out as a prime choice.
Breakfast
The breakfast schedule, which typically runs from 6-9 AM, received criticism for being too short and there were complaints about the food running out quickly and the staff removing items before closing time. On the positive side, some guests who opted to pay extra for the hot breakfast buffet found it delicious and satisfying. The service at the restaurant garnered praise for its excellence.
Overall, while some guests enjoyed their breakfast, others felt it fell short compared to other City Express locations and expected more for the price. Improving the variety and availability of breakfast items could enhance the overall guest experience.
Rooms
However, the room sizes can be a point of contention, as some guests find them smaller than expected. On the positive side, amenities like comfortable beds and clean facilities are frequently highlighted. The 1 pm check-out time is particularly popular among guests, adding an extra level of convenience to their stay.
Several reviewers note issues with cleanliness and maintenance. Complaints about unpleasant odors, such as mustiness or stagnant water and occasional lapses in cleanliness with comments about dirty bathrooms and showers, have been mentioned. Transparency in bathroom design also detracts from privacy and some guests have reported noise disturbances from both the street and neighboring rooms.
Service inconsistencies are noted with some guests mentioning late or inadequate room cleaning and minimal room amenities like a lack of coffee makers. Despite these flaws, many guests still appreciate the overall modern and stylish aspect of the rooms, aligning with the images depicted online.
Overall, City Express Plus offers clean, comfortable and modern accommodations but occasionally falls short in maintenance and room sizes, which might not meet all guests' expectations.
Beds
However, not all experiences are favorable. Some guests find the mattresses too hard, leading to discomfort and a poor night's sleep. Pillows also appear to be a point of contention with complaints about them being lumpy, too high and even smelling like mildew. Despite these issues, the overall feedback leans towards a generally comfortable sleeping experience with several guests expressing satisfaction with the comfort and cleanliness of the beds.
Cleanliness
The hotel staff is praised for their friendly and wonderful service, which complements the clean and well-maintained environment. The hotel’s cleanliness extends beyond the rooms to the general facilities. Guests also appreciate the beautiful and secure property, along with the efficient service provided by housekeeping to maintain room cleanliness, even though some noted delays or inconsistencies in timing.
Despite these positives, a few reviews point out areas needing improvement. Some guests experienced issues with cleanliness in their rooms, including dirty sheets, bathrooms and incomplete or late cleaning services. There were occasional reports of maintenance problems, like leaking sinks and old towels. However, the majority of feedback leans strongly towards a commendable standard of cleanliness and comfort, making City Express Plus by Marriott Tijuana a favorable choice for many travelers.
Staff
However, experiences with the staff can be inconsistent. A few guests reported encountering rudeness, slow service and unwelcoming attitudes from certain staff members, including those at check-in and in the restaurant. These negative interactions suggest that while many team members ensure a pleasant and accommodating environment, there are areas for improvement in staff training and service consistency.
Nonetheless, the overall impression leans heavily towards positive with most guests finding the staff to be a key highlight of their stay, further enhanced by the friendly and helpful assistance provided throughout their visit.
Wi-Fi
Parking
4 Star
Business
No, City Express Plus by Marriott Tijuana doesn't have any pool.
Yes, a spa is available at City Express Plus by Marriott Tijuana.
Yes, City Express Plus by Marriott Tijuana welcomes dogs.
Yes, parking facilities are available at City Express Plus by Marriott Tijuana.
Yes, City Express Plus by Marriott Tijuana has a gym.
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