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Summary of reviewsSwan, Thatcham by Marston's Inns, nestled in the scenic locale of Thatcham, enjoys high praise for its enviable and convenient location. It serves as a practical yet picturesque base for both leisure and business travelers, thanks to its proximity to the train station, local attractions, and key destinations like Newbury Racecourse. Guests appreciate the serene setting, offering relaxing canal walks and access to wildlife areas.
The breakfast experience at the inn is generally well-received, with guests noting the quality and taste, complemented by a friendly and efficient staff. While occasional issues with unavailable items and breakfast variety due to staffing are noted, overall, guests find the breakfast to be excellent in both quality and value.
Dinner offerings are similarly commendable, with meals described as excellent, well-prepared, and great value for money. The inviting inn atmosphere is enhanced by accommodating staff, making dining a pleasant experience whether for those staying in or visiting.
Rooms at Swan, Thatcham by Marston's Inns are applauded for their cleanliness, modern amenities, and cozy comfort. Despite some rooms being smaller, they are deemed adequate and comfortable, particularly for short stays. Guests appreciate the modern touches and quiet environment, alongside the courteous service provided by the staff.
Cleanliness is a hallmark of the inn, with rooms consistently described as spotless and warm. Although some facilities may benefit from minor updates, the abundance of hot water and the provision of amenities like fluffy towels contribute to a positive guest experience.
The staff at the inn are particularly noteworthy, consistently praised for their friendliness and commitment to ensuring a welcoming experience. Visitors appreciate the team’s dedication to making stays enjoyable, highlighting their helpfulness and efficiency in addressing guest needs promptly.
While beds receive mixed reviews, with some finding them extremely comfortable and others noting issues with firmness, the overall environment is positively described thanks to the great staff, decent food, and enjoyable breakfast options.
Overall, Swan, Thatcham by Marston's Inns delivers a satisfying stay with a combination of scenic location, clean and cozy accommodations, excellent food offerings, and a commendable staff, making it a preferred choice for many travelers. Show more
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Categories
3-Star Hotel
Located on Station Road, this Marston's Inn offers a pub experience with lodging. It is suitable for those seeking a relaxed atmosphere.
Hotel near Golf Courses
Family Friendly Hotel
Accessible Hotel
Small Hotel
Room Types
Standard Twin RoomThis room includes a flat-screen TV, an en suite bathroom and tea/coffee making facilities.
Free Wi-Fi is available.
Standard Double RoomThis spacious room features a flat-screen TV, an en suite bathroom and tea/coffee making facilities.
Free Wi-Fi is available.
Guest Reviews
7.3
Good
Location
Nestled in Thatcham, Swan by Marston's Inns boasts an enviable location that guests find exceptionally convenient. It serves as a practical base for those needing proximity to the train station, ensuring seamless travel connections. The setting is not only functional but also picturesque, offering scenic walks along the canal and access to wildlife areas, perfect for those looking to enjoy nature.
The hotel’s location is ideal for a myriad of purposes, whether it's visiting family nearby or attending events at the Newbury Racecourse, which is just one stop away by train. Business travelers appreciate the ease of finding the hotel and the convenience it affords for work-related stays, including straightforward access to Stanford Dingley and Highclere.
Guests consistently praise the hotel's proximity to various destinations, including local attractions and familial visits, highlighting the short walking distance to the train station and the excellent transport links. Coupled with a warm atmosphere in the pub, accommodating staff, and easy parking, Swan by Marston's Inns offers not just a place to rest but a perfect location for exploration and convenience alike.
Breakfast
The breakfast experience at Swan, Thatcham by Marston's Inns receives generally positive feedback from guests, with many appreciating the quality, taste, and presentation. The friendliness and efficiency of the staff frequently enhance the dining experience, contributing to a welcoming atmosphere. Guests often describe the breakfast as lovely and excellent, highlighting its fresh preparation and appealing presentation.
Despite some instances of unavailable items or inconsistency in temperature and taste, a diverse selection ensures guests can find options that suit their preferences. Some reviews mention the breakfast being excellent in terms of both quality and value, emphasizing the variety offered. However, there are moments when breakfast choices are limited due to staffing issues, which can impact the overall guest experience.
Overall, the breakfast at Swan, Thatcham by Marston's Inns is a highlight for many, with its quality and service generally receiving praise amidst occasional minor hiccups.
Dinner
At Swan, Thatcham by Marston's Inns, guests can look forward to a dining experience that consistently leaves a positive impression. The meals, described as excellent and superb, offer great value for money, making them a worthwhile addition to any stay. Guests often mention an enjoyable evening meal with highlights including the praised fish and chips. The fare, while described as standard pub food, is consistently well-prepared and well-presented, ensuring a satisfying dining experience. The staff contribute to the welcoming atmosphere, accommodating guests even without prior reservations. Additionally, both dinner and breakfast receive commendations, rounding off a comprehensive culinary offering at this inviting inn.
Rooms
Swan, Thatcham by Marston's Inns offers a welcoming experience for guests seeking cozy accommodations. The rooms are praised for their cleanliness, modern feel, and comfortable amenities. Guests repeatedly highlight the comfort of the beds and convenient facilities, making them ideal for short stays or business trips. Despite some rooms being on the smaller side, they meet guest expectations and are deemed adequate, especially for brief visits.
Each room provides a warm and inviting atmosphere, enhanced by modern touches in a quaint cottage-like setting. The location of the rooms in separate buildings from the main pub ensures easy access and free parking, while maintaining a peaceful environment without noise disturbances. Staff receive commendations for their friendliness and polite service, contributing to the overall positive ambiance.
A few practical considerations include the need for fans during summer months to enhance ventilation, as the rooms can be quite warm. Nevertheless, guests appreciate the clean, fluffy towels and improvements made over time, especially in the bathrooms. Overall, Swan, Thatcham by Marston’s Inns delivers a satisfactory stay with modernized rooms, making it a fitting choice for travelers looking for comfort and convenience.
Beds
The reviews for Swan, Thatcham by Marston's Inns present a mixed picture regarding the quality of the beds. Many guests found the beds to be quite comfortable, with some even describing them as among the most comfortable hotel beds they've experienced. Clean bedding and comfortable pillows were also noted positively by visitors. However, there were several concerns about the condition and firmness of the beds. A few guests found the mattresses too firm or thin, with some mentioning the presence of noticeable springs that compromised comfort. Issues such as lumpy mattresses and inadequately sized duvets were also mentioned, suggesting that the hotel may benefit from updating some bedding to ensure a consistently comfortable experience for all guests. Despite these concerns, guests generally enjoyed the overall environment with great staff, decent food, and good breakfast options.
Cleanliness
Swan, Thatcham by Marston's Inns garners praise for its cleanliness, which stands out among guest reviews. Visitors consistently describe the rooms as clean, accompanied by warm and snug accommodations that offer delightful decor. The management team is credited with transforming the establishment into an enjoyable place to stay, ensuring rooms are spotless and comfortable. The staff likewise receives commendation for their friendly and helpful demeanor, contributing to a pleasant overall experience. While some facilities may require minor renovations, particularly bathroom fixtures and photographic inaccuracies on the website, guests appreciate the abundance of hot water and clean amenities such as fluffy towels. The ease of access to rooms adds to the convenience, with many reviews highlighting comfort and cleanliness as hallmarks of the property.
Staff
Nestled in the charming locale of Thatcham, Swan by Marston's Inns distinguishes itself not just for its inviting atmosphere but particularly for its exceptional staff who continue to make a lasting impression on guests. Visitors consistently praise the team for their friendliness, noting how every staff member seems to go above and beyond in ensuring a welcoming experience. From the moment of check-in to breakfast service, the staff's dedication to making guests feel at home is palpable. Guests highlight the team's warm hospitality, with specific mentions of staff being both helpful and accommodating at various touchpoints during the stay.
Even in instances where unexpected challenges arose, such as the absence of a chef, staff members were quick to offer solutions and maintain a positive guest experience. The commitment to customer service is evident, with gestures like arranging refunds promptly addressed by management, showcasing a proactive approach to guest satisfaction.
The friendly demeanor extends to the dining experience as well, with many guests enjoying the quality of food served alongside the attentive care from the staff. Whether it's a welcoming face at the bar or attentive service at breakfast, the staff consistently earn high marks for their efforts to make each stay enjoyable. The combination of clean rooms and an accommodating staff creates an ideal setting for travelers seeking a pleasant and stress-free stay in Thatcham.
No, Swan, Thatcham by Marston's Inns doesn't have any pool.
No, a spa isn't available at Swan, Thatcham by Marston's Inns.
No, Swan, Thatcham by Marston's Inns doesn't allow dogs.
No, parking facilities aren't available at Swan, Thatcham by Marston's Inns.
No, Swan, Thatcham by Marston's Inns doesn't have a gym.