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Summary of reviewsPalace Hotel & SPA Termas do Bicanho enchants guests with its serene location nestled within a remote agricultural zone, providing stunning views and a peaceful environment ideal for a relaxing retreat away from urban bustle. Guests appreciate the spacious and comfortable rooms, which are meticulously cleaned and well-maintained, contributing to a restful stay. The highly praised thermal pool and spa add to the soothing ambiance, despite the additional fees, providing fantastic and rejuvenating experiences.
The breakfast offers a range of tasty options that are well-received by many, although some guests find the selection limited and service disorganized. Dinner generally garners positive reviews for its quality and reasonable pricing, though the need for improvement in service and menu variety is noted. Both meals benefit from enhanced organization and availability to meet guest expectations.
While cleanliness in guest rooms is commendable, common areas occasionally have noticeable issues, suggesting room for improvement in overall hygiene. Despite mixed feedback in this regard, the friendly and attentive staff are often highlighted for their excellent service and hospitality, making efforts to ensure that stays are pleasant.
Beds receive mixed reviews; while some guests find them comfortable, others report issues with firmness and noise. The decor appears somewhat dated to some visitors and maintenance in common areas needs attention to meet the hotel’s four-star rating.
Overall, Palace Hotel & SPA Termas do Bicanho provides a tranquil retreat with a welcoming atmosphere, supported by spacious and clean accommodations. Enhancements in service, cleanliness and transparency regarding additional costs would elevate the guest experience and help meet the elevated expectations associated with its four-star designation.
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