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Palace Hotel & SPA Termas do Bicanho

Soure , Rua João Henriques Foja De Oliveira, 41 (Show on Map)

7.1

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsPalace Hotel & SPA Termas do Bicanho enchants guests with its serene location nestled within a remote agricultural zone, providing stunning views and a peaceful environment ideal for a relaxing retreat away from urban bustle. Guests appreciate the spacious and comfortable rooms, which are meticulously cleaned and well-maintained, contributing to a restful stay. The highly praised thermal pool and spa add to the soothing ambiance, despite the additional fees, providing fantastic and rejuvenating experiences.

The breakfast offers a range of tasty options that are well-received by many, although some guests find the selection limited and service disorganized. Dinner generally garners positive reviews for its quality and reasonable pricing, though the need for improvement in service and menu variety is noted. Both meals benefit from enhanced organization and availability to meet guest expectations.

While cleanliness in guest rooms is commendable, common areas occasionally have noticeable issues, suggesting room for improvement in overall hygiene. Despite mixed feedback in this regard, the friendly and attentive staff are often highlighted for their excellent service and hospitality, making efforts to ensure that stays are pleasant.

Beds receive mixed reviews; while some guests find them comfortable, others report issues with firmness and noise. The decor appears somewhat dated to some visitors and maintenance in common areas needs attention to meet the hotel’s four-star rating.

Overall, Palace Hotel & SPA Termas do Bicanho provides a tranquil retreat with a welcoming atmosphere, supported by spacious and clean accommodations. Enhancements in service, cleanliness and transparency regarding additional costs would elevate the guest experience and help meet the elevated expectations associated with its four-star designation.
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Categories

Hotel with Spa

Includes a spa, providing various treatments and facilities for relaxation.

Hotel with Indoor Pool

The hotel features SPA facilities that include an indoor pool.

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Heated Pool Indoor Pool

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Heated Pool

Room Types

Standard Double Room This air-conditioned double room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony. The unit offers 1 bed.

Standard Twin Room This air-conditioned twin room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony. The unit has 2 beds.

Junior Suite The air-conditioned suite features 1 bedroom and 1 bathroom with a walk-in shower and a bidet. Featuring a balcony, this suite also offers soundproof walls, a seating area and a flat-screen TV with cable channels. The unit offers 1 bed.

Double Room The air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a wardrobe, a safe deposit box as well as mountain views. The unit offers 1 bed.

Twin Room The air-conditioned twin room provides a flat-screen TV with cable channels, soundproof walls, a wardrobe, a safe deposit box as well as river views. The unit offers 2 beds.

Junior Suite This air-conditioned suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a shower. Featuring a balcony with river views, this suite also provides soundproof walls and a flat-screen TV with cable channels. The unit offers 2 beds.

Single Room with Swimming Pool Access The unit offers 1 bed.

Double or Twin Room with Swimming Pool Access

About Palace Hotel & SPA Termas do Bicanho

License: 7183

Guest Reviews

7.1

Good

Location

Palace Hotel & SPA Termas do Bicanho offers its guests a unique experience in a charming location that is deeply intertwined with nature. Nestled in a remote, agricultural zone, the hotel provides a peaceful and quiet retreat far from busy urban areas. Guests appreciate the stunning views over the fields and the serene environment that promotes calm and tranquility—ideal for those looking to escape the hustle and bustle of city life.

While the isolation contributes to the hotel's tranquility, some visitors note the less-than-ideal road access, which can be particularly challenging at night. Despite this, the proximity to Figueira da Foz offers a balance of seclusion and accessibility.

The hotel's serene location is complemented by spacious, comfortable rooms and a highly praised thermal pool, making it a suitable destination for rest and relaxation.

Breakfast

The breakfast experience at Palace Hotel & SPA Termas do Bicanho seems to be a mix of highs and lows. On the positive side, some guests praised the breakfast for its variety and quality, often describing it as very good, excellent or even delicious. The assortment provided seems to have satisfied a number of visitors with mentions of a buffet that includes a range of tasty and appetizing options.

However, several guests were less than impressed with the breakfast offerings. Criticisms focused on the limited choices available with some describing the meal as basic or weak for a hotel of its purported caliber. Complaints about insufficient lighting in the dining area, lack of organization and limited availability of food marred the experience for some. Additionally, the constrained breakfast hours left a few guests feeling rushed.

In summary, while some guests found the breakfast satisfying with its variety and quality, others were disappointed by the limited options and organizational issues, suggesting that there's room for improvement to meet the expectations of all visitors.

Dinner

At Palace Hotel & SPA Termas do Bicanho, the dinner experience receives mixed feedback from guests. Many reviews highlight that the dinner offers a high-quality meal at a reasonable price with a buffet menu that is varied and of good quality. Guests frequently express satisfaction with the overall quality of the dinner, describing it as very decent and well-priced.

However, there are notable concerns as well. Some guests feel that the dinner is expensive for what it is worth with issues in the preparation and presentation of the meals. The limited options available have also been a point of contention. Additionally, there's feedback about the necessity of reserving dinner in advance, which can be seen as an inconvenience.

Service at the restaurant appears to be inconsistent with reports of weak service during both breakfast and dinner and one instance where dinner was not provided on a particular day. This mixed service experience contributes to a somewhat chaotic atmosphere at times.

In summary, while many guests appreciate the quality and pricing of the dinner at Palace Hotel & SPA Termas do Bicanho, there are areas in need of improvement, particularly in service, preparation and menu variety.

Rooms

The rooms at Palace Hotel & SPA Termas do Bicanho consistently receive high praise for their spaciousness and comfort. Guests frequently highlight the large size of both the rooms and bathrooms, providing ample space to relax. The furnishings are well-maintained and many rooms include pleasant balconies. Cleanliness is another strong point with several reviews emphasizing the well-cleaned and tidy nature of the accommodations.

However, the hotel's decor has been noted as outdated by some and the corridors occasionally suffer from cleanliness issues. Some guests mentioned the beds being quite stiff, resulting in discomfort, though this aspect was appreciated by a few who prefer firmer mattresses. Despite these minor drawbacks, the general sentiment reflects satisfaction with the room temperature regulation, making stays comfortable in various seasons. Overall, the spacious and comfortable rooms contribute significantly to a restful stay.

Beds

The beds at Palace Hotel & SPA Termas do Bicanho elicit mixed reviews from guests. Several visitors found the beds to be comfortable, highlighting both the bed and pillows for their comfort. Positive mentions include the large size of the beds, which appears to be a favorable aspect. On the other hand, numerous guests reported issues with the mattresses being too hard, uncomfortable or even causing back pain. In some cases, the plasticized mattress was noted for making noise upon movement, adding to the discomfort. Despite the positive remarks on comfort and bed size, the inconsistent quality of the mattresses seems to be a common point of concern among guests.

Cleanliness

'Palace Hotel & SPA Termas do Bicanho' has received mixed reviews regarding its cleanliness. While some guests have noted that the areas visible to the eye were very clean, several highlighted significant cleanliness issues, especially in common areas and bathrooms. Dirty floors, dusty spaces and spider webs were mentioned as problems and some guests felt that the hotel's overall hygiene was lacking. The corridors leading to the rooms were often described as dirty with stained carpets and unkempt hallways. The hotel’s need for maintenance was a recurring theme, indicating that attention to cleaning details could enhance the guest experience.

Staff

The team at Palace Hotel & SPA Termas do Bicanho frequently garners praise for their friendliness and attentiveness. Guests often highlight their positive interactions with the staff, noting their willingness to go the extra mile to please customers. The reception, in particular, stands out for its English-speaking employees and their readiness to accommodate unusual requests, such as early breakfasts.

Many visitors appreciate the staff's dedication to making their stay enjoyable, describing their efforts as extraordinary and unlike anything they had seen before. Despite moments where the staff might lack experience, their approachable and helpful demeanor often compensates for any shortfalls.

However, there are some mixed reviews. Comments about staff shortages and insufficient training suggest room for improvement in certain areas. Some guests have encountered issues with perceived indifference or unprofessional behavior.

Overall, while there are areas that could benefit from further staff training and increased personnel, the general consensus leans heavily towards a warm, welcoming and highly supportive team that strives to make every guest's stay memorable.

Spa

Palace Hotel & SPA Termas do Bicanho boasts an impressive spa, consistently praised for its excellence and therapeutic benefits. Guests highlight the fantastic and relaxing experience provided by the spa and its pool, describing them as phenomenal and magnificent. However, several potential visitors should be aware that access to the spa, pool and other therapeutic services comes at an additional cost with some costs being deemed not worth the price. The spa closes at 7:00 PM and the €30 per person daily fee for use of the indoor pool and spa circuit is a crucial factor to consider. While the spa itself receives high marks for quality, some feedback indicates that the employees may lack training and there have been instances of the facility being non-operational or inaccessible, diminishing the overall experience for some guests.

Pool

Palace Hotel & SPA Termas do Bicanho offers a thermal pool that guests describe as fantastic and excellent. However, it's important to be aware that access to this pool comes with an additional charge. Several guests expressed disappointment about the extra fee, noting that the pool costs €13.5 for a 45-minute session. This detail is not always clearly communicated beforehand, which has led to some dissatisfaction. Although the pool experience itself receives high praise, many feel that the cost is not justified. The hotel is situated in a very quiet area, adding to its appeal, but better transparency regarding pool access fees could enhance the overall experience.

4 Star

Palace Hotel & SPA Termas do Bicanho has been described by guests as a facility that requires significant improvements to truly match its four-star rating. Reviews highlight that the hotel appears quite run down with noticeable issues such as holes in the walls, worn paint and inadequate bathroom facilities. Guests were particularly disappointed with the breakfast offerings, noting that they fell short of what one would expect from a hotel of this caliber. Moreover, the hotel’s organization and staffing levels were criticized, suggesting that it operates with fewer staff than necessary. Despite being a spa and wellness center, it seems the hotel does not meet the expected standards associated with a four-star rating. Overall, guests feel that substantial enhancements are needed for the hotel to fulfill its four-star promise.

Yes, Palace Hotel & SPA Termas do Bicanho has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

Yes, a spa is available at Palace Hotel & SPA Termas do Bicanho.

No, Palace Hotel & SPA Termas do Bicanho doesn't allow dogs.

Yes, parking facilities are available at Palace Hotel & SPA Termas do Bicanho.

Yes, Palace Hotel & SPA Termas do Bicanho has a gym.

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