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Mercure Telford Centre Hotel

Telford , Forgegate, Town Centre (Show on Map)

7.9

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Mercure Telford Centre Hotel is a conveniently located establishment with easy access to the town centre, train station and Telford International Centre. While the breakfast and dinner experiences vary, guests can expect good food from the hotel's restaurant. The rooms vary in quality and upkeep, but the staff are friendly and helpful. The hotel's cleanliness has received mixed reviews, but the modern design is generally praised. The staff are friendly and professional with many guests singling out individuals for outstanding customer service. The leisure facilities, including the swimming pool, gym and spa, are great for those looking to unwind. The car park is considered excellent and easy to use. Guests rave about the comfortable beds, although there are some negative comments about the state of the bedding. Overall, the Mercure Telford Centre Hotel provides a comfortable stay with attentive and helpful staff.
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Categories

Hotel with Spa

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

Hotel for Yoga

Room Types

Classic Double Room Boasting fresh vibrant colours and fabrics, all rooms feature flat-screen satellite TV’s, a seating area, sleek, modern bathrooms, tea/coffee making and ironing facilities.

Classic Twin Room Boasting fresh vibrant colours and fabrics, all rooms feature flat-screen satellite TV’s, a seating area, sleek, modern bathrooms, tea/coffee making and ironing facilities.

Privilege King Room Boasting fresh vibrant colours and fabrics, all rooms feature flat-screen satellite TV’s, a seating area, sleek, modern bathrooms, tea/coffee making and ironing facilities.

Double Room - Disability Access Boasting fresh vibrant colours and fabrics, all rooms feature flat-screen satellite TV’s, a seating area, sleek, modern bathrooms, tea/coffee making and ironing facilities.

About Mercure Telford Centre Hotel

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Guest Reviews

7.9

Good

Location

The Mercure Telford Centre Hotel is a great choice for those looking for convenience in their stay. The hotel's location is central and well-placed with easy access to both the town centre and the train station. For those attending events or conventions, the hotel is only a short distance away from the Telford International Centre. There are also plenty of shopping options with the hotel being near to a shopping centre complex and within walking distance to restaurants, cafes and bars. Guests who drove to the hotel will appreciate the car park options available. Overall, the location of the hotel has been described as fabulous, perfect, great and very accessible. While some rooms may have noise issues with outdoor fans if windows are opened, the majority of guests have had a pleasant stay due to the hotel's convenient location.

Breakfast

The breakfast at Mercure Telford Centre Hotel received mixed reviews from guests. Some were disappointed by the quality and high price of the breakfast with rubbery eggs and soggy hash browns being some of the complaints. Other guests enjoyed the good range of options on offer, including tasty and plentiful choices and a delicious breakfast buffet with plenty of variety to choose from. The restaurant also offered good choices for vegetarians. However, service could sometimes be lacking with long waits for table replenishment and coffee machine refills and a shortage of staff at peak times. Overall, while some guests found breakfast to be disappointing, others had a pleasant and satisfying experience.

Dinner

The dinner experience at Mercure Telford Centre Hotel seems to vary from night to night. While some guests found the food to be excellent and wonderful, others were left disappointed with bland meals and poorly executed dishes such as microwaved mash and dreadful chicken wings with an undesirable sauce. The restaurant staff received negative feedback as they were unable to offer quality service during dinner and breakfast hours. The menu could be improved with a wider variety of options for guests. However, despite the inconsistencies, some guests raved about the great food at the hotel's restaurant. Overall, while there might be room for improvement, guests can expect good food from the restaurant at Mercure Telford Centre Hotel.

Rooms

The Mercure Telford Centre Hotel offers a range of rooms, some lovely and spacious with Nespresso machines, minibars and pristine bathrooms, whilst others have some signs of wear including old furniture, broken showerheads and mouldy windowsills. Some rooms were very hot with loud air conditioning, whilst others were cold and lacked sufficient lighting. Reviewers praise the comfortable beds and cleanliness of the hotel, but some note issues with bugs, condensation and leaking showers. The location of some rooms next to entrance doors led to noise disturbances at night. The staff are friendly and helpful, though some guests felt that the hotel decor was a bit dated. Overall, guests highlighted that the rooms vary in quality and upkeep, but can provide a comfortable stay with attentive and helpful staff.

Beds

Guests have nothing but good things to say about the comfortable beds at Mercure Telford Centre Hotel. Numerous reviews mention the comfort level of the beds and how they provided a lovely night's sleep. Guests even went as far as to call the beds extremely comfortable or the best bed ever. However, there are a few negative comments about the state of the bedding, including one guest who found a stain on the bedsheet and another whose bed wasn't made properly. Overall, guests seem pleased with the spacious and comfortable rooms with many mentioning the pillows and bedding as especially noteworthy.

Cleanliness

Guests have had mixed experiences with the cleanliness of the Mercure Telford Centre Hotel. While some have found the hotel to be beautiful and pristine, others have reported issues with mould, damp and dirty bedding. Some rooms were dusty or hadn't been vacuumed and there were instances of hair found in beds. Some showers needed attention due to limescale buildup, while others had mould around the windows and shower seals. Some reviews mentioned issues with staffing during breakfast, while others commented on the friendliness of the staff. However, many guests praised the hotel's modern design and overall tidiness.

Staff

Guests of the Mercure Telford Centre Hotel praise the friendly and professional staff at the establishment. Many guests comment on how helpful, accommodating and welcoming the staff were during their stay. Some guests even singled out staff members, such as Steph at reception and Carly at the bar, for outstanding customer service. However, a few guests also noted that some staff were unprofessional or disinterested in their duties. Despite this, the vast majority of guests agree that the staff at the Mercure Telford Centre Hotel are a genuine credit to the establishment.

Spa

The Mercure Telford Centre Hotel offers guests a range of leisure facilities that are perfect for those who want to unwind after a busy day of sightseeing or business meetings. While some guests were disappointed to find that the swimming pool was closed during their stay, others enjoyed the excellent gym and spa facilities that the hotel has to offer. The swimming pool received high praise from those who were able to make use of it with many guests enjoying the fact that it was always at a nice temperature. Other facilities, such as the sauna, steam room and jacuzzi, were also appreciated. However, a few guests did note that the jacuzzi caused some issues with their jewelry and eyes. Those with children under 16 were disappointed that they were not allowed in the spa, but the swimming pool was great for families traveling with children. Despite some areas of the spa being slightly tired, guests generally agreed that the leisure facilities were great and could be accessed complimentary or for a small additional fee. Overall, the Mercure Telford Centre Hotel is a great choice for guests looking to relax and unwind during their stay.

Parking

The Mercure Telford Centre Hotel offers a convenient location and a variety of car park options. While some guests enjoyed the ample, free parking, others had to pay £10 extra for parking upon arrival despite being told it was free during booking. Some guests also had issues with parking validation, resulting in additional expenses. However, overall, the car park was considered excellent and easy to use, making it a great location for those traveling by car.

No, Mercure Telford Centre Hotel doesn't have any pool.

Yes, a spa is available at Mercure Telford Centre Hotel.

Yes, Mercure Telford Centre Hotel welcomes dogs.

Yes, parking facilities are available at Mercure Telford Centre Hotel.

Yes, Mercure Telford Centre Hotel has a gym.

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