Hotel with SpaIdentified as a spa hotel in the Kyiv Region, Sosnovel provides spa services as part of its offerings, catering to guests looking for wellness and relaxation amenities.
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Summary of reviews related to the 'Spa' categoryThe spa at 'Sosnovel' offers a range of facilities including a sauna, hammam, salt room and swimming pool. While some guests found the spa enjoyable and appreciated the variety of amenities, there are several notable downsides. Many reviews highlighted that the spa is very small, which can lead to overcrowding, especially given the large number of guests at the hotel. The indoor pool is also mentioned as being small and sometimes cold with some visitors lamenting the absence of a jacuzzi.
There were recurring comments about the spa area being outdated, neglected and in need of renovation. Several guests noted issues with cleanliness, including moldy areas, dirty pool water and even ants in the spa zone. Additionally, the behavior of the spa staff was described as unfriendly, which detracted from the overall experience.
Despite these criticisms, a few guests did have positive experiences, particularly enjoying the sauna and hammam. However, it seems that improvements in space, maintenance and customer service could significantly enhance the spa offerings at 'Sosnovel'.
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