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Summary of reviewsThe Holiday Inn Express Hotel & Suites Auburn by IHG is consistently celebrated for its excellent location, offering guests easy access to major highways and local attractions. The hotel's proximity to downtown Worcester, local colleges, and a range of dining and shopping options makes it a convenient hub for travelers. Guests frequently commend the hotel's central location, ideal for both leisure and business purposes, and appreciate the availability of on-site parking despite occasional navigational challenges.
Breakfast at the hotel is another standout feature, with guests praising the variety and quality of the offerings. The selection includes both hot and cold options, with highlights such as delightful cinnamon rolls and all-day coffee service, alongside accommodating breakfast staff that enhance the overall experience. While there are occasional minor issues like running out of certain items, the breakfast generally exceeds expectations, adding significant value to the stay.
The hotel rooms are noted for being spacious, clean, and comfortable, providing a welcoming retreat with a homely ambiance. Modern decor, well-appointed amenities like microwaves and fridges, and comfortable beds with a choice of pillows round out the positive room experience. While some traffic noise is occasionally mentioned, many rooms remain peaceful, ensuring restful sleep. The emphasis on cleanliness is apparent throughout the hotel, with both private and public spaces meticulously maintained, reinforcing a sense of comfort and hygiene.
A considerable draw for guests is the hotel staff, who are frequently mentioned for their exceptional service and friendliness. The team, including standout individuals, creates a warm and welcoming atmosphere. Front desk personnel are recognized for their professionalism and willingness to help, enhancing the overall guest experience.
For fitness enthusiasts, the small but well-maintained gym provides a practical space for exercise, especially when outdoor conditions are not ideal. Additionally, the beds at the hotel receive high marks for comfort, with guests describing them as soft and inviting. Despite a few mentions of them being firmer than expected, the overall consensus is that the bedding contributes positively to a comfortable stay.
Overall, the Holiday Inn Express Hotel & Suites Auburn by IHG stands out as a reliable and comfortable option, offering excellent service, cleanliness, and amenities that cater to a wide range of traveler needs.
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