Holiday Inn Express Hotel & Suites Auburn by IHG

Auburn 42.19141800, -71.84561200 , 10-12 Johnson Street (Show on Map)
8.2
Very Good


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Summary of reviewsThe Holiday Inn Express Hotel & Suites Auburn by IHG is consistently celebrated for its excellent location, offering guests easy access to major highways and local attractions. The hotel's proximity to downtown Worcester, local colleges, and a range of dining and shopping options makes it a convenient hub for travelers. Guests frequently commend the hotel's central location, ideal for both leisure and business purposes, and appreciate the availability of on-site parking despite occasional navigational challenges.

Breakfast at the hotel is another standout feature, with guests praising the variety and quality of the offerings. The selection includes both hot and cold options, with highlights such as delightful cinnamon rolls and all-day coffee service, alongside accommodating breakfast staff that enhance the overall experience. While there are occasional minor issues like running out of certain items, the breakfast generally exceeds expectations, adding significant value to the stay.

The hotel rooms are noted for being spacious, clean, and comfortable, providing a welcoming retreat with a homely ambiance. Modern decor, well-appointed amenities like microwaves and fridges, and comfortable beds with a choice of pillows round out the positive room experience. While some traffic noise is occasionally mentioned, many rooms remain peaceful, ensuring restful sleep. The emphasis on cleanliness is apparent throughout the hotel, with both private and public spaces meticulously maintained, reinforcing a sense of comfort and hygiene.

A considerable draw for guests is the hotel staff, who are frequently mentioned for their exceptional service and friendliness. The team, including standout individuals, creates a warm and welcoming atmosphere. Front desk personnel are recognized for their professionalism and willingness to help, enhancing the overall guest experience.

For fitness enthusiasts, the small but well-maintained gym provides a practical space for exercise, especially when outdoor conditions are not ideal. Additionally, the beds at the hotel receive high marks for comfort, with guests describing them as soft and inviting. Despite a few mentions of them being firmer than expected, the overall consensus is that the bedding contributes positively to a comfortable stay.

Overall, the Holiday Inn Express Hotel & Suites Auburn by IHG stands out as a reliable and comfortable option, offering excellent service, cleanliness, and amenities that cater to a wide range of traveler needs.
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Categories
Business Hotel
This hotel provides amenities such as a desk, blackout drapes, and iron/ironing board in the rooms. It caters to business travelers with essential facilities for a convenient stay.

Hotel for Honeymoon

Accessible Hotel

Hotel with Gym

Room Types
Standard Room Bed type preference cannot be guaranteed as it will be allocated upon arrival based on availability.

Standard King Room This room features a microwave, cable TV, and a work desk.

One-Bedroom King Suite Spacious suite featuring a separate living room with dining area and sofa bed.

Standard Queen Room with Two Queen Beds This room features a microwave, cable TV, and a work desk.

Queen Suite with Two Queen Beds A cable TV, microwave and refrigerator are in this suite.

One-Bedroom Suite This suite includes a seating area with a sofa bed and a cable TV.

Guest Reviews
8.2
Very Good
Location
Situated in a prime spot, the Holiday Inn Express Hotel & Suites Auburn by IHG receives high praise for its ideal location. Visitors appreciate the hotel's convenient access to major roads such as I-90, 290, and the Mass Pike, allowing guests to travel with ease, whether their plans include visiting family, attending events, or exploring museums in Massachusetts and Connecticut. The hotel's proximity to a variety of businesses, including restaurants and grocery stores, adds to its practicality. Its central location provides easy reach to downtown Worcester and nearby colleges, making it a suitable choice for various itineraries. Guests also note the convenience of on-site parking, further enhancing the accessibility of the venue. Despite the GPS-related complexity mentioned, the hotel's location remains a highlight for many, providing both comfort and quietness amidst easy accessibility.

Breakfast
The breakfast at the Holiday Inn Express Hotel & Suites Auburn by IHG consistently receives positive feedback from guests. Many appreciate the variety and quality of offerings, often describing the breakfast as excellent, delicious, and impressive. The hotel features a great selection of both hot and cold options, catering to various tastes and preferences. Several guests have remarked on the delightful cinnamon rolls and commend the availability of good coffee around the clock. The breakfast staff frequently garners praise for their accommodating service, contributing to an overall pleasant start to the day.

While most guests are satisfied with the breakfast experience, a few mention occasional shortcomings, such as running out of certain items or the absence of plant-based milk options. Despite these minor issues, the complimentary breakfast often surpasses expectations for this type of establishment, making it a standout feature and adding significant value to the stay. Overall, the breakfast provides a nice perk for travelers, whether they're stopping over on a longer journey or spending several days in the area.

Rooms
Nestled conveniently on the route to Boston, the Holiday Inn Express Hotel & Suites Auburn offers travelers a welcoming retreat with its spacious and comfortable accommodations. Guests consistently remark on the generous room sizes, accommodating everything from playful activities for kids to work-from-home needs with great desk setups. The rooms provide a sense of cleanliness and comfort, surpassing expectations upon arrival with well-appointed amenities that include two types of pillows for personalized comfort, a microwave, and a small fridge.

The decor in the rooms garners praise for its modern and attractive touches, lending a home-like feel to the environment. The beds come highly recommended, providing restful sleep for those visiting the area. Despite occasional traffic noise from the busy roadway, some rooms remain remarkably quiet even when the hotel is at full capacity.

The clean and fresh atmosphere of the hotel extends through its spacious rooms and well-maintained facilities, providing good value for travelers. With a strong emphasis on hygiene and comfort, guests can expect to find their rooms always clean and nicely stocked with necessities. The hotel strikes a harmonious balance between functionality and coziness, making it a reliable choice for visitors looking to enjoy a pleasant stay in Auburn.

Beds
At the Holiday Inn Express Hotel & Suites Auburn by IHG, guests frequently praise the comfort of the beds. Many describe the beds as very comfortable, with some noting they are soft and inviting. The facilities are consistently reported to be clean, and the room design adds to the overall sense of comfort. Guests appreciate having a choice of pillows, both firm and soft, enhancing their sleep experience. Although a few reviews mention the beds being harder than expected, many still find them cozy and conducive to a restful night's sleep. Even the pull-out sofa beds have been described as not too bad, indicating thoughtfulness in accommodation options. The king-size beds have won particular favor, with guests expressing affection for their size and plushness. Overall, the beds at this location are a highlight for visitors seeking comfort during their stay.

Cleanliness
Holiday Inn Express Hotel & Suites Auburn by IHG consistently impresses guests with its outstanding cleanliness. The facilities, both inside and out, are impeccably maintained, providing a spotless environment that contributes to a pleasant stay. Rooms are not only clean but also spacious and comfortable, often described as immaculate, with ample clean towels and soft linens to enhance guest comfort. Public areas maintain the same high standards, reinforcing the overall clean atmosphere of the hotel.

Guests appreciate the friendly and attentive staff, who are described as not only welcoming but also helpful and resourceful, adding to the positive experience. The central location makes this hotel convenient for travelers, alongside the stress-free access and proximity to local attractions.

Though the majority of reviews highlight the exceptional cleanliness, there are rare mentions of areas, such as bathrooms, that occasionally miss the mark. Nonetheless, the emphasis remains on the clean, comfortable accommodation complemented by a friendly staff and a satisfying breakfast. Overall, this hotel stands out as a reliable choice for those prioritizing cleanliness and comfort in their stay.

Staff
The staff at Holiday Inn Express Hotel & Suites Auburn by IHG consistently receive high praise for their exceptional service and friendliness. Guests frequently comment on the warm and welcoming atmosphere created by the team, with many highlighting individual staff members like Carmen and Ali as standout contributors to their positive experiences. The front desk personnel are noted for being particularly friendly, helpful, and professional, with guests often recognizing their efficiency and accommodating nature. Whether assisting with check-ins, providing recommendations for local dining, or ensuring guests have all the amenities they need, the staff go above and beyond to make their stay enjoyable. Their courteous demeanor and attentiveness, combined with a genuine willingness to assist and offer hospitality, leave a lasting impression on visitors. Overall, the staff's dedication to excellent customer service significantly enhances the guest experience at this hotel.

Gym
The Holiday Inn Express Hotel & Suites Auburn by IHG offers a well-maintained gym as part of its useful facilities, making it a practical choice for fitness enthusiasts. Guests appreciate the clean and decent gym, describing it as helpful, especially when outdoor conditions are unfavorable. The small fitness room effectively meets travelers' needs, complemented by the convenience of a diner located just across the street. The gym is highlighted as a positive amenity, reinforcing the overall good impression of the hotel's offerings.


No, Holiday Inn Express Hotel & Suites Auburn by IHG doesn't have any pool.

No, a spa isn't available at Holiday Inn Express Hotel & Suites Auburn by IHG.

No, Holiday Inn Express Hotel & Suites Auburn by IHG doesn't allow dogs.

No, parking facilities aren't available at Holiday Inn Express Hotel & Suites Auburn by IHG.

Yes, Holiday Inn Express Hotel & Suites Auburn by IHG has a gym.

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