Embassy Suites by Hilton Greenville Downtown Riverplace receives largely positive reviews, with guests praising its prime downtown location, excellent amenities, and welcoming atmosphere. The hotel's location is highlighted as a major draw, with visitors appreciating the convenience of being close to shops, restaurants, and the scenic Greenway, complemented by lovely views of the river and Falls Park. This ideal setting allows guests to explore the area easily, often without needing to drive.
Breakfast is another standout feature, offering a variety of delicious options, including a popular made-to-order omelet station. Guests consistently enjoy the breakfast experience, despite occasional notes on staffing. The hotel's suites are commended for their spaciousness and cleanliness, providing a comfortable retreat with beautiful views over the Reedy River. A few isolated issues are noted, such as noise from ventilation and suggestions for bedding improvements, but overall feedback is positive regarding room quality.
Cleanliness throughout the property is frequently applauded, with guests noting the immaculate condition and tasteful decorations that contribute to a pleasant stay. The staff is generally well-regarded for their professionalism and friendliness, particularly the front desk team, who are praised for their helpful and courteous service. While there are occasional mentions of less favorable interactions, the overarching sentiment reflects a team committed to excellent customer service.
Parking options at the hotel offer convenience with an on-site garage, though the cost and clarity of parking and housekeeping protocols receive mixed reviews. Some guests feel the parking fee should be included due to the hotel's location, and valet service is noted as being expensive.
Overall, Embassy Suites by Hilton Greenville Downtown Riverplace offers a fulfilling and enjoyable experience, marked by its advantageous location, high-quality accommodations, and attentive staff, though minor improvements in parking and housekeeping clarity could enhance guest satisfaction.