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Complex Sunrise by HMG - All Inclusive

Sunny Beach , Zora Area (Show on Map)

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1 room2 guests 1 room, 2 guests

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Summary of reviewsComplex Sunrise by HMG - All Inclusive is a delightful choice for travelers seeking a serene yet accessible beachside retreat. Located a mere 2-3 minute walk from the pristine sands of Sunny Beach, this complex offers a tranquil environment slightly removed from the hustle and bustle of the main promenade. Guests enjoy the convenience of nearby amenities, lush hotel grounds, two refreshing pools, and welcoming bars. Families, in particular, find the complex appealing due to its peaceful atmosphere and accommodating staff.

The hotel provides a reliable breakfast with a selection of staple items like eggs, sausages, and fruits, though the variety is somewhat limited. Dinner generally receives praise for its diverse and flavorful offerings, complemented by an excellent choice of beverages. While some expressed concerns over menu repetition, the enjoyable dining experience, combined with the hotel's proximity to the beach, makes for a memorable stay.

Guests find the rooms spacious and clean, thanks to diligent housekeeping; however, some furnishings feel outdated and in need of an upgrade. A similar high standard of cleanliness extends throughout the entire hotel, supported by a friendly and responsive staff who continuously enhance the guest experience. While the Wi-Fi could benefit from improvements, particularly in-room connectivity, common areas offer more reliable access.

Families appreciate the kid-friendly amenities, including engaging activities and a fun children's disco. The pools, beach accessibility, and family-oriented services contribute to a relaxed and enjoyable environment. Although parking arrangements pose a challenge with additional costs, practical alternatives are available.

Overall, the positive aspects of Complex Sunrise by HMG — beautiful location, clean facilities, accommodating staff, and a family-friendly atmosphere — outweigh the few areas needing improvement, making it an inviting destination for beach-loving vacationers.
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Dog Friendly Hotel

Complex Sunrise provides an all inclusive service and is dog friendly. This makes it a convenient choice for guests with dogs.

Hotel with Swim Up Bar

Being an all-inclusive hotel, Complex Sunrise likely aims to provide a complete and convenient holiday experience. A swim-up bar would be a valuable addition, allowing guests to enjoy drinks by the pool without having to go to a separate bar area.

Hotel with All Inclusive Packages

Hotel near The Beach

Hotel for Honeymoon

Family Friendly Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

Children's Pool Pool Swim Up Bar Outdoor Pool

Business Hotel

Hotel with Parking

Accessible Hotel

3-Star Hotel

Hotel with Outdoor Pool

Hotel with Children's Pool

Room Types

One-Bedroom Apartment with Balcony - AlI Inclusive This apartment consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. Featuring a terrace with pool views, this apartment also provides air conditioning and a flat-screen TV with cable channels. The unit offers 4 beds.

Family Room (2 Adults + 2 Children) - All Inclusive This air-conditioned family room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a terrace with pool views.

Family Room (2 Adults + 1 Child) - All Inclusive This air-conditioned family room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a terrace with pool views.

Triple Room with Pool View This air-conditioned triple room includes a flat-screen TV with cable channels, a private bathroom as well as a terrace with pool views. The unit offers 4 beds.

About Complex Sunrise by HMG - All Inclusive

License: Н3-980-61В-В1

Guest Reviews

Location

Nestled in a prime location, Complex Sunrise by HMG shines as an ideal choice for travelers seeking close proximity to Sunny Beach's inviting shores. Just a brief 2-3 minute stroll from the sandy coastline, the hotel offers easy access to the beach, promising sunbathers and swimmers boundless opportunities. Guests appreciate the tranquil setting, perfectly situated away from the bustling promenade, allowing for a peaceful environment that caters to families and those looking for relaxation.

The surrounding area is not only serene but also conveniently equipped with essential amenities, from supermarkets and currency exchange points to bus stops, all within easy walking distance. The green and spacious hotel grounds further enhance the location's appeal, offering a picturesque backdrop for visitors. With two pools, two bars, and quick beach access, the complex guarantees a well-rounded experience for vacationers.

Families with children will find the environment particularly accommodating, complemented by the kind and friendly staff. While some reviews mention a limited variety in meal options, the hotel's setting compensates with its great location for exploration and leisure. The complex is strategically positioned to offer a satisfying blend of convenience, beauty, and accessibility, perfect for a tranquil beach getaway.

Breakfast

At Complex Sunrise by HMG - All Inclusive, guests can enjoy a breakfast experience that leans towards consistency and reliability. Many commend the hotel for offering a hearty start to the day with a selection that often includes boiled eggs, sausages, pancakes, jam, and fruits, ensuring that basics are always covered. While some guests appreciate the good food and the sufficient selection available, there's a recurring theme suggesting that the breakfast lacks variety, with similar dishes repeated daily. Some find the monotony uninspiring, though this consistency might appeal to those who prefer routine in their meal choices. Although some guests wished for more diverse offerings, the breakfast remained satisfactory for many, providing enough to start their day without complaints of insufficient portions. Despite minor critiques on items like the lack of butter or limitations on carrying bottled water, the breakfast manages to deliver on its promise of inclusivity and adequacy, serving as a stable beginning to an all-inclusive experience at this seaside complex.

Dinner

Complex Sunrise by HMG - All Inclusive offers an engaging mix of culinary experiences when it comes to dinner, though opinions range from satisfactory to exceptional. Generally, guests find the dinner to be good, with tasty and varied options exceeding expectations. Many note the diversity and sufficiency of the food, with something to cater to different tastes, including a decent assortment of meat dishes, pancakes, and desserts. The selection of both alcoholic and non-alcoholic beverages stands out as absolutely great, enhancing the dining experience.

However, there are recurring comments on the repetitiveness of the menu, leading to a routine that some characterized as monotonous over extended stays. Quality varies, with some guests appreciating the light and tasty meals while others expressed dissatisfaction over the less diverse offerings, at times considering dinner a disaster due to issues such as food not being fresh or lacking hygiene in preparation. Despite these critiques, for many, the appealing location near the beach and the overall richness and tastiness of the food contribute to their enjoyable stay at the hotel, making it likely they'll return for another visit.

Rooms

Complex Sunrise by HMG - All Inclusive offers guests spacious and clean rooms with daily housekeeping, ensuring that comfort and cleanliness are a priority throughout their stay. Many guests appreciated the generous room sizes, with some even mentioning the convenience of ground floor rooms with personal balconies. The frequent cleaning, including daily towel and sheet changes, is a highlight, contributing to the overall positive experience by maintaining tidiness.

Despite the large and clean spaces, a common observation was the outdated condition of the furniture. The decor and furnishings showed significant signs of wear, leading some guests to feel that the rooms did not match the promotional pictures. While the beds were sometimes described as uncomfortable, the prompt staff response to requests for room changes is noteworthy.

Overall, while the rooms are spacious and benefit from excellent cleaning, there are suggestions for improvement in terms of renovation and modernizing the furniture to boost guest satisfaction further. The pleasant accommodations combined with attentive housekeeping make for a generally satisfying stay, albeit with opportunities for enhancement in design and furnishings.

Beds

The Complex Sunrise by HMG - All Inclusive offers a mixed experience when it comes to the comfort of their beds. While many guests appreciated the comfortable beds and found the mattresses satisfactory, others noted discomfort with some of the sleeping arrangements. Positive feedback highlighted that the bed linens were refreshed regularly, adding a touch of luxury to the stay. However, several reviews suggested that some of the beds, particularly folding beds and sofa beds, were not ideal, with complaints of overly soft pillows and worn-out mattresses detracting from a good night's sleep. Families and guests with specific sleeping needs may want to inquire further about room configurations to ensure a more restful experience.

Cleanliness

Complex Sunrise by HMG - All Inclusive generally receives high marks for cleanliness, which stands out as a key highlight in guests' reviews. The cleaning staff are described as very helpful, ensuring rooms are cleaned daily with towels and linens refreshed regularly. Guests appreciate the immaculate cleanliness in the rooms and dining areas, citing the hotel is clean and pleasant throughout. The beach nearby is praised for its cleanliness, contributing to the overall comfortable and cozy environment.

The communal areas, such as the swimming pools, mostly receive positive feedback for cleanliness, although some mention debris and superficial cleaning. The staff's attentive nature, particularly highlighted by the guest services administrator, earns commendations.

Despite consistent daily cleaning routines, some guests note issues with certain facilities. Areas like restaurant dishes and cups occasionally fall short of cleanliness expectations, and there are mentions of poorly maintained older furnishings. Additionally, the air conditioning was pointed out to have mold issues, which detracts from the overall experience.

While the hotel's cleaning standards are generally high, these occasional lapses suggest room for improvement in maintaining consistency across all areas.

Staff

The guest reviews of Complex Sunrise by HMG – All Inclusive highlight the consistently friendly and attentive nature of the hotel's staff. From the receptionists to the bartenders, the employees are recognized for their politeness and dedication to ensuring a pleasant experience for guests. The bartenders, particularly Dido, Anton, and Stoyan, are celebrated for their professionalism, delivering fast service with a smile and a joke. The cleaning staff is noted for maintaining cleanliness, attending to rooms daily, and being particularly responsive to families with children.

Guests repeatedly commend the reception staff for their pleasant demeanor, highlighted by their perpetual smiles and courteous attitude. The hotel animators receive positive mentions for their engaging interactions with children, offering entertaining activities that contribute to the family-friendly atmosphere.

Ms. Emine’s attentiveness in meal preparation and the kindness of employees contribute positively to the guest experience. Some inconsistencies remain, as a few reviews mention lethargic service in the cafeteria and a need for improved language skills to handle complaints more efficiently.

Overall, the staff at Complex Sunrise by HMG is celebrated for their warmth, friendliness, and willingness to go the extra mile, providing a hospitable environment that leaves a lasting impression on guests.

Wi-Fi

At Complex Sunrise by HMG - All Inclusive, the Wi-Fi situation leaves a lot to be desired, especially when it comes to internet access in the rooms. Guests frequently report significant difficulties connecting to Wi-Fi within their accommodations, describing it as weak, unreliable, or entirely nonexistent. For those who rely on internet connectivity, this can pose a challenge, particularly if mobile data isn't available as a backup. The most consistent access is found in common areas, like the pool or the bar, where the Wi-Fi appears to be more reliable. This setup might suffice for casual browsing or social media checks, but guests needing to engage in work-related tasks are advised to come prepared with alternative solutions. While the serene surroundings offer a digital detox, those requiring consistent connectivity might encounter some frustration.

Pool

At Complex Sunrise by HMG - All Inclusive, guests generally enjoy the two large, beautiful swimming pools. Known for their ample size and clean water, the pools are suitable for both children and adults. The presence of two spacious pools provides guests with a choice and ensures there is plenty of room for relaxation. Conveniently located close to the beach, visitors can easily switch between the pool and seaside experiences. The clean pools are maintained with regular cleaning, as indicated by several reviews, and offer a pleasant temperature that adds to the swimming experience. Additionally, the hotel's cool bar with pool access offers a refreshing break with free sunbeds around the pools, contributing to a leisurely atmosphere. Despite occasional upkeep issues noted by some guests, the overall consensus points to the pools as a positive highlight of the stay, offering a refreshing and enjoyable environment for all.

Beach

Complex Sunrise by HMG - All Inclusive boasts a stellar location just steps away from a beautiful and well-maintained beach, making it an ideal destination for beach lovers and families alike. With the beach only a 3 to 5-minute walk from the hotel, guests can easily enjoy the gentle, sandy shores that are perfect for children to play and explore safely. The stunning sea adds to the allure, providing a picturesque backdrop for relaxation or adventure. For those seeking amenities, a great beach bar sits right outside the hotel, enhancing the beach experience. Guests can also find free beach areas for those who prefer not to rent a sunbed, offering flexibility and convenience for all types of beachgoers. Whether one is looking for a tranquil stroll, family fun, or just a serene spot to unwind, the beach near Complex Sunrise provides a satisfying option for vacationers.

Parking

When visiting Complex Sunrise by HMG - All Inclusive, guests should be prepared for the intricacies of parking arrangements. While the complex itself lacks its own dedicated parking area, there are several nearby options, albeit at a cost. The price for parking is typically about 25 leva per day, which some guests found to be quite steep, especially considering it is not directly part of the hotel facilities. A private, secured parking lot is available, offering a sense of safety for vehicles, although noted by guests as relatively small and slightly inconvenient.

For those looking to park on the premises, there is an option on the sidewalk in front of the hotel, priced at 20 leva per day. However, availability can be an issue during peak times, with spots sometimes fully occupied. Additionally, some guests mentioned an unsecured parking alternative at a lower rate of 10 euros a day.

The requirement to pay for the entire stay upfront was noted by some as an inflexible feature of the parking system. While Complex Sunrise provides various parking solutions, the costs and logistical hurdles might necessitate considering other transportation or parking options during a stay.

Family

Complex Sunrise by HMG - All Inclusive stands out as an exceptional destination for families seeking a memorable vacation. Its family-friendly environment and cozy atmosphere make it an ideal choice for those traveling with children. The hotel offers a variety of activities specifically curated for young guests, including engaging evening animations and a lively children's disco, which have received positive feedback from delighted parents. The convenient layout of the complex provides easy access to the restaurant, pools, and playground, ensuring that families have a comfortable and enjoyable stay. Guests frequently praise the excellent location, friendly and accommodating staff, and high-quality food, making it a recommended choice for both families and other travelers. The family rooms are thoughtfully designed, with features such as sofa beds to accommodate the needs of young families. Overall, the hotel successfully combines a relaxing vacation setting with a vibrant and entertaining experience for children, solidifying its reputation as a top choice for family holidays.

3 Star

Complex Sunrise by HMG is a three-star, all-inclusive hotel that offers a somewhat mixed experience to its guests. While the food is described as acceptable and good for a three-star standard, some visitors find the menu lacking in diversity. The property itself has a typical three-star ambiance, yet it seems to require some overdue repairs and maintenance. Though some reviewers feel their stay was reasonable for the star rating, others suggest that the hotel doesn't quite match the promotional photos and would not recommend it. Overall, guests perceive the experience as mediocre, with the hotel deserving a real score of around 6.5 out of 10.

All-Inclusive Packages

Complex Sunrise by HMG provides a modest all-inclusive experience set within a three-star hotel ambiance. Guests generally describe the food selection as good and varied, with some claiming it as satisfying and the best feature of their experience. For those new to the all-inclusive concept, the food quality is deemed acceptable and meets expectations for this tier. However, there are mixed opinions regarding the overall value of the all-inclusive package: some guests found themselves needing to purchase extra food and drinks, potentially detracting from the convenience expected. Complaints include the absence of staple items like fries, particularly for younger guests, and drinks that lacked variety or low-calorie options. Concerns about freshness and the ecological impact of the plastic used for all-inclusive services also emerged. The hotel's model seems well-suited for guests seeking modest accommodation without high expectations, yet it may not fully meet the desires of those accustomed to more upscale all-inclusive offerings.

Yes, Complex Sunrise by HMG - All Inclusive has pool(s) that belong to one or more of the following categories: Children's Pool, Pool Swim Up Bar, Outdoor Pool.

No, a spa isn't available at Complex Sunrise by HMG - All Inclusive.

Yes, Complex Sunrise by HMG - All Inclusive welcomes dogs.

Yes, parking facilities are available at Complex Sunrise by HMG - All Inclusive.

No, Complex Sunrise by HMG - All Inclusive doesn't have a gym.

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