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Summary of reviewsHotel Temenuga, nestled amidst a serene forest surrounded by towering pine trees, boasts a splendid location perfect for nature enthusiasts and hikers. Its proximity to the cable car leading to the stunning Seven Rila Lakes and various mountain routes makes it an excellent choice for those looking to explore the area. Guests appreciate the peaceful and picturesque environment, ideal for relaxation.
The breakfast offerings at the hotel received mixed reviews. Some guests enjoyed options like French toast with local honey, cheese and boiled eggs, appreciating the inclusion of breakfast in the price. However, a considerable number of guests were dissatisfied, highlighting the minimal and repetitive options. Complaints about cleanliness and extra charges for essential items were also noted.
Regarding the rooms, guests found them to be spacious, comfortable and clean with pleasant views of the surrounding forest. Positive remarks frequently mentioned cleanliness and the fresh smell of the rooms. Nonetheless, concerns about thin walls, lack of basic amenities and occasional maintenance issues like leaking showers and unsecured terraces were prevalent.
Cleanliness at Hotel Temenuga was generally praised with many guests noting clean bathrooms and consistent room cleanliness. Despite this, some critical remarks surfaced about certain unclean areas and lapses in thorough housekeeping standards.
The staff at Hotel Temenuga is commonly described as kind and hospitable with many guests commending their helpful and friendly demeanor. However, reports of inconsistency in service quality, particularly in the restaurant, were mentioned, along with instances of impolite behavior from some waiters.
Lastly, the hotel struggles to fully deliver on its three-star promise with its dated appearance and evident signs of poor maintenance. While it meets certain compliance standards, the need for updates and better upkeep to align with its star rating is clear. Despite these shortcomings, the charm of its natural surroundings makes Hotel Temenuga a unique retreat for those seeking tranquility and nature.
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