Hotel Cromwell Stevenage
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Summary of reviewsHotel Cromwell Stevenage is highly praised for its enviable location in the picturesque Old Town, surrounded by an array of restaurants, bars and shops. Its proximity to Luton Airport and major transport links into London makes it ideal for both short and extended stays. Guest reviews frequently describe its placement as perfect, boasting easy access to local amenities, attractions and convenient parking arrangements, adding to its appeal.
The hotel delivers a positive breakfast experience, frequently highlighted as tasty with a great selection. Many guests appreciate the variety and quality of the food, often mentioning items like scrambled eggs and sausages as particularly good. Despite a few criticisms regarding food temperature and occasional service inefficiencies, the overall impression of the breakfast is favorable.
The dining experience at the hotel’s Rump and Wade restaurant mostly garners positive remarks for its well-presented and fairly priced food. Guests appreciate the lovely and attentive dinner staff, though inconsistencies in food quality and service speed can occasionally detract from the experience.
Rooms at Hotel Cromwell Stevenage are often described as clean, comfortable and beautifully decorated. Guests enjoy the tasteful and modern decor, though some have faced issues with room temperature and noise. The overall cleanliness is commended with daily housekeeping ensuring high standards, notwithstanding a few isolated lapses.
The staff are frequently lauded for their friendliness, helpfulness and professionalism. Key members such as Joanne, Gabbie and Hollie receive special mentions for their exceptional service. While there are occasional incidents of less than satisfactory service, the consensus is that the staff greatly enhance the guest experience with their warm and accommodating nature.
WiFi connectivity at the hotel presents a mixed experience with some guests enjoying stable connections while others struggle with patchy and unreliable access, especially in certain areas of the hotel.
For families, the hotel provides good value despite the small size of family rooms. It caters well to those visiting for family events or gatherings. Beds receive mixed reviews, though many guests find them comfortable and conducive to a good night's sleep. However, some concerns about bed size, firmness and occasional discomfort are noted.
As a three-star establishment, Hotel Cromwell Stevenage offers a solid value-for-money experience. It generally meets the expectations set for its rating, providing good service and quiet nights despite some areas needing a refresh.
Accessibility, however, remains a significant concern due to the lack of lifts and wheelchair-accessible rooms, making it less suitable for guests with mobility issues. The hotel's charming historical character does come with the drawback of challenging navigation for those with disabilities.
Finally, the hotel extends a genuinely welcoming atmosphere for pets, offering specific provisions for dogs, making it a favorable choice for pet owners despite a refundable deposit requirement for pets.
Overall, Hotel Cromwell Stevenage is highly regarded for its central location, quality breakfast, charming rooms and friendly staff, though potential guests should be aware of its few shortcomings regarding accessibility and WiFi reliability.
Categories
The hotel delivers a positive breakfast experience, frequently highlighted as tasty with a great selection. Many guests appreciate the variety and quality of the food, often mentioning items like scrambled eggs and sausages as particularly good. Despite a few criticisms regarding food temperature and occasional service inefficiencies, the overall impression of the breakfast is favorable.
The dining experience at the hotel’s Rump and Wade restaurant mostly garners positive remarks for its well-presented and fairly priced food. Guests appreciate the lovely and attentive dinner staff, though inconsistencies in food quality and service speed can occasionally detract from the experience.
Rooms at Hotel Cromwell Stevenage are often described as clean, comfortable and beautifully decorated. Guests enjoy the tasteful and modern decor, though some have faced issues with room temperature and noise. The overall cleanliness is commended with daily housekeeping ensuring high standards, notwithstanding a few isolated lapses.
The staff are frequently lauded for their friendliness, helpfulness and professionalism. Key members such as Joanne, Gabbie and Hollie receive special mentions for their exceptional service. While there are occasional incidents of less than satisfactory service, the consensus is that the staff greatly enhance the guest experience with their warm and accommodating nature.
WiFi connectivity at the hotel presents a mixed experience with some guests enjoying stable connections while others struggle with patchy and unreliable access, especially in certain areas of the hotel.
For families, the hotel provides good value despite the small size of family rooms. It caters well to those visiting for family events or gatherings. Beds receive mixed reviews, though many guests find them comfortable and conducive to a good night's sleep. However, some concerns about bed size, firmness and occasional discomfort are noted.
As a three-star establishment, Hotel Cromwell Stevenage offers a solid value-for-money experience. It generally meets the expectations set for its rating, providing good service and quiet nights despite some areas needing a refresh.
Accessibility, however, remains a significant concern due to the lack of lifts and wheelchair-accessible rooms, making it less suitable for guests with mobility issues. The hotel's charming historical character does come with the drawback of challenging navigation for those with disabilities.
Finally, the hotel extends a genuinely welcoming atmosphere for pets, offering specific provisions for dogs, making it a favorable choice for pet owners despite a refundable deposit requirement for pets.
Overall, Hotel Cromwell Stevenage is highly regarded for its central location, quality breakfast, charming rooms and friendly staff, though potential guests should be aware of its few shortcomings regarding accessibility and WiFi reliability.
Family Friendly Hotel
Hotel Cromwell Stevenage is located in the historic district and offers convenient access to local attractions. It provides comfortable accommodations and essential amenities for families visiting the area.
Dog Friendly Hotel
This hotel is dog-friendly and is close to lots of walking routes for your four-legged pals to sniff out. It is also close to local amenities.
Do you accept dogs in all rooms?
No, some rooms only:
No, some rooms only:
Is there an extra charge?
Yes, £ 20.00 per night
Yes, £ 20.00 per night
Should the dog owner notify you before checking in?
Yes, During the booking process
Show more...Yes, During the booking process
Hotel with Parking
Hotel Cromwell offers complimentary on-site parking for patrons. The hotel also provides electric car charging points for guests.
Accessible Hotel
Despite being a listed building without a lift, this hotel offers four ground floor rooms accessible via a back door providing step-free access. Two of these rooms have wet rooms.
Cheap Hotel
4-Star Hotel
Guest Reviews
Hotel Cromwell Stevenage boasts an enviable location praised for its convenience and charm. The hotel is situated in the picturesque Old Town, which is teeming with restaurants, bars and shops. Guests appreciate its proximity to Luton Airport and major transport links into London, making it an ideal choice for both short stays and longer visits. The central setting offers easy access to local amenities and various attractions such as the Gordon Craig Theatre.
The hotel's placement is described as perfect, fantastic and brilliant by numerous guests, highlighting its short distance to loved ones' homes and local venues, including wedding sites. The high street, which features several dining and shopping options, is just a stone's throw away, adding to the overall appeal.
Visitors also benefit from convenient parking arrangements, which enhance the attraction of this centrally located property. The combination of its historic charm, excellent facilities and cleanliness further reinforces the hotel's reputation as a great place to stay in Stevenage.
Guests at Hotel Cromwell Stevenage mostly experienced positive aspects regarding the breakfast offerings, highlighting it as very tasty with a great selection. Comments such as "very good breakfast," "breakfast was excellent," and "great breakfast" were frequent. Many guests appreciated the "excellent and varied choice of food" and noted "lovely breakfast in nice surroundings."
The breakfast buffet was noted to be "very good" with options like scrambled eggs being praised, described as "heaven." Some guests even mentioned omelettes made to order. The breakfast was often described as plentiful with high praise for items such as sausages and the general quality of food. Particular highlights included the bacon and sausages, described as "good size" and "very tasty," with one guest calling the sausages the best.
However, not all feedback was glowing. There were mentions of "breakfast wasn’t great," with specific gripes about food temperature, such as "self-service and just warm not hot" and "cooked breakfast was genuinely stone cold." Items occasionally ran out at the buffet, although they were often quickly replenished upon request. The selection was sometimes deemed "minimal," with some feeling the breakfast was overpriced for what was offered.
Service also drew mixed reviews; some guests found the breakfast staff to be top class, while others described them as disorganised. Waiting for items like hot drinks was a common complaint with suggestions for more efficient tea service.
Overall, despite a few hiccups involving service and specific items, the breakfast at Hotel Cromwell Stevenage received favorable reviews for its variety, taste and value, making it a notable part of the guest experience.
Hotel Cromwell Stevenage offers a variety of dining experiences with the Rump and Wade restaurant frequently mentioned in guest reviews. Many guests have enjoyed their meals, praising the food as really nice, excellent, well-presented and fairly priced. The dinner team received admiration for being truly lovely and ensuring diners felt well cared for, even during reunion dinners.
However, there were notable criticisms as well. Some guests found the food to be very average or disappointing, pointing out issues like raw burgers, minimal menu choices and limited availability. Service speed was another area of concern; while some praised the outstanding service, others experienced slow and unfriendly service with long waits for food.
The overall dining experience at the hotel is mixed with standout moments of great food and lovely staff contrasted by instances of poor quality meals and service issues. While the Rump and Wade restaurant generally serves great food, its performance could be inconsistent, potentially affecting your dining experience.
Hotel Cromwell Stevenage offers a delightful array of rooms with many guests highlighting the spaciousness and modern decor. The rooms are consistently described as very clean with beautiful and tasteful decoration throughout the hotel. Many found the beds comfortable and appreciated the updated and well-appointed ensuite facilities. The size of the rooms varies with some guests noting their rooms were large and cosy, while others found them small but adequately equipped for a short stay.
There were multiple mentions of the rooms being lovely with several guests emphasizing the stunning interiors, nicely refurbished spaces and modern feel. Superior rooms were particularly praised for their comfort and size. The location of the hotel is also complimented, adding to the overall positive experience. Some rooms, particularly those at the back of the hotel or in the executive area, were noted to be quiet, allowing for a peaceful stay.
However, some guests encountered issues with room temperature, finding their rooms either too hot or too cold. Noise was an occasional problem, especially for rooms facing the street or near event spaces. There were also a few remarks about the convoluted layout of the rooms and occasional difficulties in navigating the hotel.
Overall, Hotel Cromwell Stevenage provides clean, comfortable and beautifully decorated rooms, making it a charming stay in a good location, though some minor issues with temperature and noise might need addressing.
Hotel Cromwell Stevenage has garnered a mixed response regarding its beds with a significant number of guests praising their comfort. Positive remarks frequently describe the beds as comfy, very comfortable and sometimes even extremely comfy, ensuring a good night's sleep for many visitors. The pillows, too, receive favorable mentions for their comfort, albeit with some noting they were a bit firm or thick.
However, not all feedback is glowing. A portion of guests found the beds either too small or narrow, especially considering the size of the rooms. There were occasional mentions of beds being overly soft or creaky and some guests were dissatisfied with the bed's firmness or comfort, noting issues like back discomfort or an unpleasant synthetic feel to the duvet and linens. There were also instances where beds were not made during shorter stays, which detracted from the overall experience.
Despite these varied reviews, the general sentiment remains positive about the comfort level of the beds and the cozy atmosphere of the rooms, indicating that most guests leave well-rested.
Hotel Cromwell Stevenage boasts predominantly positive reviews regarding its cleanliness. Guests frequently commend the hotel for being spotless, mentioning that rooms are clean, tidy and well-maintained. The cleanliness extends throughout the building and includes well-sized, stylishly decorated rooms. Guests appreciate the modern, comfortable furnishings and clean, well-appointed bathrooms.
Several reviews highlight that rooms are meticulously serviced daily, ensuring consistent levels of cleanliness. Words like immaculate and exceptionally clean to a high standard were commonly used, contributing to an overall positive impression of the hotel's hygiene. Guests particularly enjoy the fresh look and feel of the rooms, noting they are both comfortable and beautiful.
However, there are occasional reports of lapses in cleaning standards. A few guests encountered cleanliness issues such as leftover party decorations, hair in bathrooms, mold in showers and dirty kettles. Some mentioned worn carpets and hot rooms, which detracted from the otherwise high cleanliness levels.
Overall, the majority of guests find Hotel Cromwell Stevenage to be very clean and comfortable, making it a reliable choice for those prioritizing hygiene during their stay.
The staff at Hotel Cromwell Stevenage receive predominantly high praise from guests across various aspects of their service. Notably, they are described as helpful, friendly and approachable with many reviewers highlighting their professionalism and attentiveness. Specific members of the team, such as Joanne, Gabbie and Hollie, are often singled out for their patience and dedication in ensuring guest satisfaction. The front desk receptionists, bar staff and restaurant teams are frequently mentioned as being efficient and welcoming, contributing positively to the guest experience.
Guests commonly express their appreciation for the warm, knowledgeable and accommodating nature of the staff, which appears to significantly enhance their stay. However, there are occasional criticisms regarding less consistent service with a few guests reporting instances of unprofessional or unhelpful behavior from certain team members. Despite these isolated reports, the general consensus remains overwhelmingly positive with many guests noting the staff's efforts to address any issues promptly and courteously.
Overall, the staff at Hotel Cromwell Stevenage stand out for their friendliness, helpfulness and ability to make guests feel welcome and cared for during their visit.
The WiFi experience at Hotel Cromwell Stevenage appears to be inconsistent. While some guests reported having no issues and praised its quality, others found the connection to be patchy and unreliable in various areas including rooms, the breakfast room and the reception. Common problems included difficulty accessing the network, poor signal strength and complications with the login process. Moreover, the WiFi did not work properly for activities requiring stable internet, like Teams meetings and some guests even experienced a complete lack of internet access. Despite these issues, there were mentions of good WiFi and facilities by a few guests, suggesting that the experience might vary depending on individual situations and locations within the hotel.
Hotel Cromwell Stevenage is a family-friendly establishment offering good value for money. Despite the small size of the family rooms, which can be quite tight for four people, it remains a favorable choice for family stays. Conveniently located for those visiting family or attending events, it accommodates larger groups seamlessly, making it a viable option for family gatherings or nights away with friends.
Hotel Cromwell Stevenage offers a balanced experience that aligns with typical three-star expectations. For solo business travelers, the hotel efficiently meets basic needs. The overall value for money is solid and some guests have asserted that it feels more like a four-star establishment.
Despite occasional noise issues, nights are generally quiet. The quality of services and decor are consistent with three-star standards, though there are a few rough edges and areas that could benefit from some refreshing. Those looking for accessibility accommodations might find certain limitations, but for most guests, the hotel's offerings are satisfactory.
Reviewers emphasize good service and commend the beverages provided. While there's room for improvement, Hotel Cromwell Stevenage remains a viable option for travelers seeking a dependable three-star experience.
Hotel Cromwell Stevenage boasts a charming and character-rich ambiance appreciated by many guests. However, the hotel's accessibility for individuals with disabilities remains a notable concern. The primary challenge highlighted is the absence of a lift, making the multiple staircases throughout the hotel difficult to navigate for those with mobility issues. Some rooms are situated at distant and inconvenient locations, often requiring a substantial walk from the reception, which can be strenuous for older guests or those with disabilities.
There is a distinct lack of wheelchair-accessible rooms and facilities, including an awkwardly positioned accessible toilet. Guests have reported that access routes can feel like a maze with many steps to traverse to reach their rooms. Additionally, some rooms' access points are not straightforward, requiring specific keys, adding to the inconvenience.
In summary, while the hotel's historical charm and character are attractive features, potential guests with mobility challenges should be aware of the accessibility issues and consider whether these might impact their stay.
Hotel Cromwell Stevenage offers exceptional facilities and services for those traveling with pets. Reviewers emphasize the hotel’s genuinely dog-friendly atmosphere with accommodating staff and provisions such as dog bowls. The outdoor access to rooms is particularly convenient for dog owners. Pet-friendly rooms are specifically designed to meet the needs of guests with animals, ensuring a pleasant stay. Although there is a deposit required for pets, the rules are considered fair. Overall, the hotel is well-regarded for its welcoming approach to dogs and their owners.
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Location
The hotel's placement is described as perfect, fantastic and brilliant by numerous guests, highlighting its short distance to loved ones' homes and local venues, including wedding sites. The high street, which features several dining and shopping options, is just a stone's throw away, adding to the overall appeal.
Visitors also benefit from convenient parking arrangements, which enhance the attraction of this centrally located property. The combination of its historic charm, excellent facilities and cleanliness further reinforces the hotel's reputation as a great place to stay in Stevenage.
Breakfast
The breakfast buffet was noted to be "very good" with options like scrambled eggs being praised, described as "heaven." Some guests even mentioned omelettes made to order. The breakfast was often described as plentiful with high praise for items such as sausages and the general quality of food. Particular highlights included the bacon and sausages, described as "good size" and "very tasty," with one guest calling the sausages the best.
However, not all feedback was glowing. There were mentions of "breakfast wasn’t great," with specific gripes about food temperature, such as "self-service and just warm not hot" and "cooked breakfast was genuinely stone cold." Items occasionally ran out at the buffet, although they were often quickly replenished upon request. The selection was sometimes deemed "minimal," with some feeling the breakfast was overpriced for what was offered.
Service also drew mixed reviews; some guests found the breakfast staff to be top class, while others described them as disorganised. Waiting for items like hot drinks was a common complaint with suggestions for more efficient tea service.
Overall, despite a few hiccups involving service and specific items, the breakfast at Hotel Cromwell Stevenage received favorable reviews for its variety, taste and value, making it a notable part of the guest experience.
Dinner
However, there were notable criticisms as well. Some guests found the food to be very average or disappointing, pointing out issues like raw burgers, minimal menu choices and limited availability. Service speed was another area of concern; while some praised the outstanding service, others experienced slow and unfriendly service with long waits for food.
The overall dining experience at the hotel is mixed with standout moments of great food and lovely staff contrasted by instances of poor quality meals and service issues. While the Rump and Wade restaurant generally serves great food, its performance could be inconsistent, potentially affecting your dining experience.
Rooms
There were multiple mentions of the rooms being lovely with several guests emphasizing the stunning interiors, nicely refurbished spaces and modern feel. Superior rooms were particularly praised for their comfort and size. The location of the hotel is also complimented, adding to the overall positive experience. Some rooms, particularly those at the back of the hotel or in the executive area, were noted to be quiet, allowing for a peaceful stay.
However, some guests encountered issues with room temperature, finding their rooms either too hot or too cold. Noise was an occasional problem, especially for rooms facing the street or near event spaces. There were also a few remarks about the convoluted layout of the rooms and occasional difficulties in navigating the hotel.
Overall, Hotel Cromwell Stevenage provides clean, comfortable and beautifully decorated rooms, making it a charming stay in a good location, though some minor issues with temperature and noise might need addressing.
Beds
However, not all feedback is glowing. A portion of guests found the beds either too small or narrow, especially considering the size of the rooms. There were occasional mentions of beds being overly soft or creaky and some guests were dissatisfied with the bed's firmness or comfort, noting issues like back discomfort or an unpleasant synthetic feel to the duvet and linens. There were also instances where beds were not made during shorter stays, which detracted from the overall experience.
Despite these varied reviews, the general sentiment remains positive about the comfort level of the beds and the cozy atmosphere of the rooms, indicating that most guests leave well-rested.
Cleanliness
Several reviews highlight that rooms are meticulously serviced daily, ensuring consistent levels of cleanliness. Words like immaculate and exceptionally clean to a high standard were commonly used, contributing to an overall positive impression of the hotel's hygiene. Guests particularly enjoy the fresh look and feel of the rooms, noting they are both comfortable and beautiful.
However, there are occasional reports of lapses in cleaning standards. A few guests encountered cleanliness issues such as leftover party decorations, hair in bathrooms, mold in showers and dirty kettles. Some mentioned worn carpets and hot rooms, which detracted from the otherwise high cleanliness levels.
Overall, the majority of guests find Hotel Cromwell Stevenage to be very clean and comfortable, making it a reliable choice for those prioritizing hygiene during their stay.
Staff
Guests commonly express their appreciation for the warm, knowledgeable and accommodating nature of the staff, which appears to significantly enhance their stay. However, there are occasional criticisms regarding less consistent service with a few guests reporting instances of unprofessional or unhelpful behavior from certain team members. Despite these isolated reports, the general consensus remains overwhelmingly positive with many guests noting the staff's efforts to address any issues promptly and courteously.
Overall, the staff at Hotel Cromwell Stevenage stand out for their friendliness, helpfulness and ability to make guests feel welcome and cared for during their visit.
Wi-Fi
Family
3 Star
Despite occasional noise issues, nights are generally quiet. The quality of services and decor are consistent with three-star standards, though there are a few rough edges and areas that could benefit from some refreshing. Those looking for accessibility accommodations might find certain limitations, but for most guests, the hotel's offerings are satisfactory.
Reviewers emphasize good service and commend the beverages provided. While there's room for improvement, Hotel Cromwell Stevenage remains a viable option for travelers seeking a dependable three-star experience.
Accessible
There is a distinct lack of wheelchair-accessible rooms and facilities, including an awkwardly positioned accessible toilet. Guests have reported that access routes can feel like a maze with many steps to traverse to reach their rooms. Additionally, some rooms' access points are not straightforward, requiring specific keys, adding to the inconvenience.
In summary, while the hotel's historical charm and character are attractive features, potential guests with mobility challenges should be aware of the accessibility issues and consider whether these might impact their stay.
Dog Friendly
No, Hotel Cromwell Stevenage doesn't have any pool.
No, a spa isn't available at Hotel Cromwell Stevenage.
Yes, Hotel Cromwell Stevenage welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire
Yes, parking facilities are available at Hotel Cromwell Stevenage.
No, Hotel Cromwell Stevenage doesn't have a gym.
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