Holiday Inn Express Stevenage by IHG
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Summary of reviewsHoliday Inn Express Stevenage by IHG, enjoys a central location in Stevenage, making it convenient for guests visiting local attractions, business travellers and those commuting to nearby cities like London or Cambridge. The hotel is within walking distance of public transport and close to leisure centres, shopping malls and restaurants. Despite minor issues with navigating the area on foot and parking challenges, guests find the location ideal and praise the hotel's clean, comfortable rooms and friendly staff.
The breakfast experience at the hotel is generally positive with many guests appreciating the variety and quality of the options available. While there are some complaints about the limited vegan and vegetarian choices and occasional issues with food temperature and buffet replenishment, most visitors find the breakfast ample and satisfying. The helpfulness of the staff also contributes to a favorable breakfast experience.
Dinner at the hotel receives mixed reviews with some guests enjoying their meals and recommending the hotel for dinner, while others criticize the limited menu, high prices and quality of the food. There are instances of long wait times and service issues, suggesting room for improvement in the dining experience.
Guests frequently commend the spacious, comfortable and well-maintained rooms, noting their cleanliness and modern amenities. While some guests experience issues like noisy air conditioning, thin walls and occasional cleanliness oversights, the overall consensus is that the rooms offer great value and are accommodating for both individuals and families.
The hotel's high standards of cleanliness are consistently praised with guests appreciating the spotless rooms and well-maintained facilities. Housekeeping is noted for ensuring a tidy and pleasant environment, although some guests mention concerns with old carpets and isolated cleanliness issues.
The hotel staff receive high praise for their friendliness, professionalism and efficiency. Guests highlight the welcoming and helpful nature of the staff, who are attentive and willing to go the extra mile to ensure a pleasant stay. Specific staff members, such as Ellie at reception and Sophie the Duty Manager, receive special commendations for their exceptional service.
Complimentary WiFi is generally well-received with many guests finding the internet access fast and reliable. However, some experience poor signal strength and dropouts and there are occasional issues with staff knowledge on internet-related problems. Despite these setbacks, the overall feedback on the WiFi is positive.
Family experiences at the hotel are mostly positive with guests appreciating the convenient location, child-friendly environment and helpful staff. However, some families find the rooms too small for larger groups and note the need for more pillows and bedding. Breakfast arrangements for families also receive mixed feedback.
The beds at the hotel receive varied reviews with many guests finding them comfortable and conducive to a good night's sleep. Positive remarks highlight the clean and pleasant bedding, while criticism focuses on mattresses being too firm or old and sofa beds lacking comfort and sturdiness.
For business travelers, the hotel stands out as an excellent choice, offering good conference facilities, reliable WiFi and a convenient location near major sites and public transport. The in-house restaurant and breakfast to go options further enhance the business travel experience, making the hotel an ideal place for work-related stays.
The hotel also caters well to guests with disabilities, providing accessible facilities such as lifts, wheelchair-friendly rooms and well-designed disabled amenities. While opinions on the convenience of disabled parking vary, the overall feedback highlights the hotel's efforts to ensure accessibility and comfort for all guests.
Categories
The breakfast experience at the hotel is generally positive with many guests appreciating the variety and quality of the options available. While there are some complaints about the limited vegan and vegetarian choices and occasional issues with food temperature and buffet replenishment, most visitors find the breakfast ample and satisfying. The helpfulness of the staff also contributes to a favorable breakfast experience.
Dinner at the hotel receives mixed reviews with some guests enjoying their meals and recommending the hotel for dinner, while others criticize the limited menu, high prices and quality of the food. There are instances of long wait times and service issues, suggesting room for improvement in the dining experience.
Guests frequently commend the spacious, comfortable and well-maintained rooms, noting their cleanliness and modern amenities. While some guests experience issues like noisy air conditioning, thin walls and occasional cleanliness oversights, the overall consensus is that the rooms offer great value and are accommodating for both individuals and families.
The hotel's high standards of cleanliness are consistently praised with guests appreciating the spotless rooms and well-maintained facilities. Housekeeping is noted for ensuring a tidy and pleasant environment, although some guests mention concerns with old carpets and isolated cleanliness issues.
The hotel staff receive high praise for their friendliness, professionalism and efficiency. Guests highlight the welcoming and helpful nature of the staff, who are attentive and willing to go the extra mile to ensure a pleasant stay. Specific staff members, such as Ellie at reception and Sophie the Duty Manager, receive special commendations for their exceptional service.
Complimentary WiFi is generally well-received with many guests finding the internet access fast and reliable. However, some experience poor signal strength and dropouts and there are occasional issues with staff knowledge on internet-related problems. Despite these setbacks, the overall feedback on the WiFi is positive.
Family experiences at the hotel are mostly positive with guests appreciating the convenient location, child-friendly environment and helpful staff. However, some families find the rooms too small for larger groups and note the need for more pillows and bedding. Breakfast arrangements for families also receive mixed feedback.
The beds at the hotel receive varied reviews with many guests finding them comfortable and conducive to a good night's sleep. Positive remarks highlight the clean and pleasant bedding, while criticism focuses on mattresses being too firm or old and sofa beds lacking comfort and sturdiness.
For business travelers, the hotel stands out as an excellent choice, offering good conference facilities, reliable WiFi and a convenient location near major sites and public transport. The in-house restaurant and breakfast to go options further enhance the business travel experience, making the hotel an ideal place for work-related stays.
The hotel also caters well to guests with disabilities, providing accessible facilities such as lifts, wheelchair-friendly rooms and well-designed disabled amenities. While opinions on the convenience of disabled parking vary, the overall feedback highlights the hotel's efforts to ensure accessibility and comfort for all guests.
Family Friendly Hotel
The Holiday Inn Express in Stevenage offers family-friendly accommodations with convenient access to nearby attractions. It provides comfortable rooms and complimentary breakfast, making it a practical choice for families on the go.
Dog Friendly Hotel
Welcoming dogs, this hotel offers comfortable and straightforward accommodations. Its location allows for easy access to dog-walking areas and local amenities.
Cheap Hotel
This hotel provides affordable accommodation with complimentary breakfast. It is near the train station and town center gardens.
3-Star Hotel
This modern hotel offers a convenient location near the train station, providing easy access to Central London. Guests appreciate the clean, comfortable rooms and the inclusive breakfast. The friendly and helpful staff contribute to a positive experience.
Hotel with EV Charging Stations
Hotel Taking Steps Towards Sustainability
Business Hotel
Accessible Hotel
Guest Reviews
Holiday Inn Express Stevenage by IHG, boasts an enviable location that caters to a variety of travel needs. Situated centrally in Stevenage, guests find themselves just a short walk from both the train and bus stations, making it an ideal base for exploring the area or commuting to London. The hotel's proximity to the Stevenage Leisure Centre, shopping malls and an array of restaurants provides ample entertainment and dining options. Visitors also appreciate its easy access to major roads, making it convenient for travel to nearby cities such as Cambridge.
The hotel is described as perfect for those attending events at local venues like the Gordon Craig Theatre or Knebworth House or for business travelers with meetings in the town. Families visiting relatives and guests on leisure trips also find the location ideal.
Despite some minor setbacks like difficulty in navigating Stevenage on foot or issues with parking, the overwhelmingly positive reviews highlight the accessible and strategic position of the hotel. Guests also commend the clean, comfortable rooms and the friendly, accommodating staff, making it a highly recommended choice for anyone staying in Stevenage.
At the Holiday Inn Express Stevenage, guest reviews paint a mixed picture of the breakfast experience, though it's predominantly positive. There is a consensus that the breakfast is ample and frequently included in the room rate, adding value for guests. Positive feedback highlights the good selection with many noting the variety of tasty options available. Phrases like "delicious breakfast," "excellent breakfast," and "great choice" repeatedly underscore the quality.
However, certain reviews reveal some areas for improvement. Complaints include a lack of variety, especially for vegan and vegetarian options and occasional issues with the temperature and quality of specific items. Despite these critiques, the consistent mentions of fresh and plentiful food suggest that most guests find the breakfast more than satisfactory.
The breakfast area's layout and organization received some criticism with reports of chaotic service during busy periods and slow replenishment of buffet items. Yet, friendly and helpful staff often compensate for these shortcomings, leaving a generally favorable impression overall.
In summary, while the breakfast at Holiday Inn Express Stevenage faces some minor criticisms, it largely satisfies guests with its variety, freshness and value, contributing positively to the overall hotel experience.
The dinner experience at Holiday Inn Express Stevenage by IHG, elicited mixed feedback from guests. On the positive side, some guests found the food delicious and praised their evening meals. Several comments highlighted the quality of the meals with some even recommending dinner at the hotel. The presence of good food overall and the availability of a selection of dishes were noted as positive aspects.
However, a significant number of reviews pointed to various issues. The menu selection for dinner appeared limited with many guests noting that options were restricted mostly to pizzas and pasta. There were repeated mentions of the food being overpriced with some guests describing their meals as not nice or even inedible. Complaints about the quality of the food ranged from cold or tepid dishes to undercooked and tasteless pizzas. Furthermore, some guests reported long wait times for their meals and poor service, which detracted from their dining experience.
In conclusion, while there are instances of guests enjoying their dinners, the overall sentiment suggests room for improvement, particularly in expanding the menu options and addressing concerns about food quality and pricing.
Guest reviews of the Holiday Inn Express Stevenage portray a predominantly positive experience regarding the rooms. Many guests appreciated the spacious, comfortable and well-maintained rooms, frequently highlighting their cleanliness. Several reviewers specifically mentioned that the rooms were large, modern and well-equipped with facilities like hair dryers and ironing boards often noted. Many found the rooms ideal for families due to their size and connecting doors between rooms. Additionally, rooms were frequently described as bright, tidy and freshly smelling.
On the downside, some guests encountered issues such as noisy air conditioning, thin walls and plumbing sounds. A few reviewers also found the rooms too small or in need of refurbishment. Instances of rooms being cold or having ineffective heating were mentioned, as well as occasional cleanliness oversights like dirty carpets and leftover items from previous guests.
Despite these negative points, the general consensus was that rooms were of good quality, offered great value for money and were very accommodating for both individual travelers and families. Overall, the comfort and cleanliness of the rooms at Holiday Inn Express Stevenage were significant highlights in guest feedback.
The beds at Holiday Inn Express Stevenage by IHG, have received a mix of feedback from guests. A substantial number of reviewers found the beds to be very comfortable, frequently describing them as cozy, comfy and offering a good night's sleep. The bedding was often highlighted as good, clean and pleasant, contributing to an overall comfortable sleep experience. Several guests mentioned the beds being large and well-sized with some appreciating the variety of pillow choices available.
However, not all reviews were positive. Some guests found the mattresses to be too firm or hard and there were occasional complaints about beds being old or slightly damaged. Sofa beds, in particular, received criticism for lacking sturdiness and comfort. A few reviews noted that the beds were too small for their liking or dipped in the middle.
While the general sentiment leans towards a positive sleeping experience with comfortable and clean beds, it's important to be aware that some guests did experience discomfort due to firmness or bed size.
Holiday Inn Express Stevenage by IHG, has consistently received praise for its high standards of cleanliness. Guests repeatedly mention that the rooms are clean, comfortable and well-maintained. Positive remarks highlight the spotless conditions of the rooms with clean bedding and fresh towels frequently noted. The overall cleanliness extends to the entire hotel, from the communal areas to the bathrooms, which are described as modern and well-presented.
Many guests were pleased with the hotel's efforts to maintain a welcoming and sanitary environment, noting that the facilities are kept in a spick-and-span condition. Housekeeping is regularly commended for ensuring that the rooms are tidy and pleasant. Visitors also appreciated the comfort and coziness of their accommodations, mentioning that the rooms were spacious and included clean, comfortable furniture.
However, there were a few concerns regarding the condition of the carpets with some guests pointing out that they were old and in need of a thorough cleaning. Isolated incidents of cleanliness issues, such as dusty telephones, stained bedding and dirty dishes at breakfast, were also mentioned. Despite these few negative remarks, the general consensus among guests is that the hotel maintains a high level of cleanliness, making it a reliable choice for a comfortable stay.
The staff at Holiday Inn Express Stevenage by IHG, have consistently received high praise from guests. The front desk personnel are frequently mentioned for their friendliness, professionalism and efficiency, making the check-in and check-out processes smooth and welcoming. Throughout the hotel, from reception to dining, guests encounter polite, courteous and helpful staff who are attentive to details and willing to go the extra mile to ensure a pleasant stay.
Special commendations go to individuals like Ellie on reception and Sophie the Duty Manager, who have been highlighted for their exceptional service. The staff's accommodating nature is especially appreciated by those with specific needs, such as ground-floor rooms for guests with disabilities. Guests noted that the staff are genuinely friendly, cheerful and always ready to provide assistance, creating a positive and hospitable environment.
Whether it’s the breakfast team receiving shout-outs or the overall friendly vibe maintained by housekeepers and waiters, the consistent theme across reviews is the warm and welcoming demeanor of the staff. Their ability to make each guest feel valued and their commitment to providing excellent customer service stands out, making the hotel not just a place to stay but a memorable part of their guests' travels.
Holiday Inn Express Stevenage provides complimentary WiFi to all guests, offering a range of connectivity experiences. Many visitors find the internet access to be excellent with fast and reliable speeds allowing for seamless streaming on platforms like Netflix and Prime Video. Strong connectivity is reported throughout much of the hotel, making it easy to stay connected. However, there have been instances where guests experienced poor WiFi signals or frequent dropouts, particularly in certain rooms. Some also noted that the reception staff were not knowledgeable about solving internet-related issues. Despite these occasional setbacks, the generally positive feedback highlights the hotel's efforts to provide good internet access, ensuring that guests can enjoy their stay connected.
The Holiday Inn Express Stevenage by IHG, offers a variety of experiences for families. Many reviews highlight its convenient location, making it easy for families to visit nearby attractions and relatives. While some families found the overall environment friendly and supportive, especially noting the helpfulness of the staff and the potential for multi-room arrangements, the size of the family rooms garnered mixed feedback. Several reviews described the family rooms as too small for larger families and there were instances where the room setup was cramped, particularly when accommodating multiple children.
Guests appreciated the effort in providing a child-friendly environment with amenities such as double beds and travel cots being available. However, some noted the need for improvements, such as providing more pillows and bedding and ensuring quieter rooms to avoid disturbances from neighboring families. Breakfast experiences varied with some families enjoying their meals together, while others found the arrangements less accommodating. Nonetheless, the overall sentiment suggests that, despite a few space-related issues, the hotel aims to create a welcoming atmosphere for families visiting the Stevenage area.
Holiday Inn Express Stevenage by IHG, emerges as a standout choice for business travelers, praised for its attentive and helpful staff. Its facilities cater perfectly to those on business trips, offering good conference rooms that are clean, equipped and reliable. The hotel's business amenities, including a functional setup with proximity to the train station and city center, make it an ideal location for work-related stays.
Guests appreciate the convenience of its location, especially its walking distance to major sites like Airbus and easy access to trains for trips to London. The in-house restaurant and conference facilities provide necessary support for meetings and events, while the availability of breakfast to go ensures a hassle-free morning for busy professionals. The hotel offers plenty of workspace and comfortable areas for remote work, making it a great choice for consultants and those that need a reliable Wi-Fi connection.
Overall, the hotel is seen as an excellent option for business stays with a low-key business environment that makes it easy to focus and remain productive. The good use of space in the bathrooms and the comfortable amenities contribute to a pleasant stay, ensuring everything needed for a business trip is readily available.
Holiday Inn Express Stevenage offers a range of accessible facilities that cater well to guests with disabilities. The hotel is equipped with lifts, spacious rooms suitable for wheelchairs and well-designed disabled facilities, including good handrails in the showers and open wet rooms. Many guests found the hotel to be disabled-friendly with easy access and good accessibility throughout the property.
There are specific disabled bays next to the hotel, although opinions vary on the convenience of their location for those with limited mobility. Some guests appreciated the Blue Badge parking near the fire exit, while others found the disabled parking to be less ideally situated.
The ground floor rooms, designated as accessible, were generally well-received for their spaciousness and ease of access, although one wheelchair user noted the location of the accessible rooms made little sense. A minor drawback mentioned was the only availability of double beds in the disabled access rooms.
Despite a mix-up at check-in for some, these issues were resolved efficiently by the staff. Additional amenities such as free transport and the potential for a shuttle service were suggested to further enhance accessibility.
Overall, the hotel is considered clean and easy to navigate for disabled guests with good facilities that make it a viable option for travelers with disabilities.
The Holiday Inn Express Stevenage by IHG, accommodates guests who wish to bring their dogs along for their stay. Many guests have appreciated that dogs are allowed in the hotel, noting it was great to have their canine companions with them. The pet-friendly atmosphere is evident, as several guests observed other people with their dogs during their visit. Overall, the hotel’s policy of allowing dogs has been positively received by guests, ensuring a comfortable stay for pet owners. However, there was an occasional reference indicating the hotel might not be universally recognized as dog-friendly.
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Location
The hotel is described as perfect for those attending events at local venues like the Gordon Craig Theatre or Knebworth House or for business travelers with meetings in the town. Families visiting relatives and guests on leisure trips also find the location ideal.
Despite some minor setbacks like difficulty in navigating Stevenage on foot or issues with parking, the overwhelmingly positive reviews highlight the accessible and strategic position of the hotel. Guests also commend the clean, comfortable rooms and the friendly, accommodating staff, making it a highly recommended choice for anyone staying in Stevenage.
Breakfast
However, certain reviews reveal some areas for improvement. Complaints include a lack of variety, especially for vegan and vegetarian options and occasional issues with the temperature and quality of specific items. Despite these critiques, the consistent mentions of fresh and plentiful food suggest that most guests find the breakfast more than satisfactory.
The breakfast area's layout and organization received some criticism with reports of chaotic service during busy periods and slow replenishment of buffet items. Yet, friendly and helpful staff often compensate for these shortcomings, leaving a generally favorable impression overall.
In summary, while the breakfast at Holiday Inn Express Stevenage faces some minor criticisms, it largely satisfies guests with its variety, freshness and value, contributing positively to the overall hotel experience.
Dinner
However, a significant number of reviews pointed to various issues. The menu selection for dinner appeared limited with many guests noting that options were restricted mostly to pizzas and pasta. There were repeated mentions of the food being overpriced with some guests describing their meals as not nice or even inedible. Complaints about the quality of the food ranged from cold or tepid dishes to undercooked and tasteless pizzas. Furthermore, some guests reported long wait times for their meals and poor service, which detracted from their dining experience.
In conclusion, while there are instances of guests enjoying their dinners, the overall sentiment suggests room for improvement, particularly in expanding the menu options and addressing concerns about food quality and pricing.
Rooms
On the downside, some guests encountered issues such as noisy air conditioning, thin walls and plumbing sounds. A few reviewers also found the rooms too small or in need of refurbishment. Instances of rooms being cold or having ineffective heating were mentioned, as well as occasional cleanliness oversights like dirty carpets and leftover items from previous guests.
Despite these negative points, the general consensus was that rooms were of good quality, offered great value for money and were very accommodating for both individual travelers and families. Overall, the comfort and cleanliness of the rooms at Holiday Inn Express Stevenage were significant highlights in guest feedback.
Beds
However, not all reviews were positive. Some guests found the mattresses to be too firm or hard and there were occasional complaints about beds being old or slightly damaged. Sofa beds, in particular, received criticism for lacking sturdiness and comfort. A few reviews noted that the beds were too small for their liking or dipped in the middle.
While the general sentiment leans towards a positive sleeping experience with comfortable and clean beds, it's important to be aware that some guests did experience discomfort due to firmness or bed size.
Cleanliness
Many guests were pleased with the hotel's efforts to maintain a welcoming and sanitary environment, noting that the facilities are kept in a spick-and-span condition. Housekeeping is regularly commended for ensuring that the rooms are tidy and pleasant. Visitors also appreciated the comfort and coziness of their accommodations, mentioning that the rooms were spacious and included clean, comfortable furniture.
However, there were a few concerns regarding the condition of the carpets with some guests pointing out that they were old and in need of a thorough cleaning. Isolated incidents of cleanliness issues, such as dusty telephones, stained bedding and dirty dishes at breakfast, were also mentioned. Despite these few negative remarks, the general consensus among guests is that the hotel maintains a high level of cleanliness, making it a reliable choice for a comfortable stay.
Staff
Special commendations go to individuals like Ellie on reception and Sophie the Duty Manager, who have been highlighted for their exceptional service. The staff's accommodating nature is especially appreciated by those with specific needs, such as ground-floor rooms for guests with disabilities. Guests noted that the staff are genuinely friendly, cheerful and always ready to provide assistance, creating a positive and hospitable environment.
Whether it’s the breakfast team receiving shout-outs or the overall friendly vibe maintained by housekeepers and waiters, the consistent theme across reviews is the warm and welcoming demeanor of the staff. Their ability to make each guest feel valued and their commitment to providing excellent customer service stands out, making the hotel not just a place to stay but a memorable part of their guests' travels.
Wi-Fi
Family
Guests appreciated the effort in providing a child-friendly environment with amenities such as double beds and travel cots being available. However, some noted the need for improvements, such as providing more pillows and bedding and ensuring quieter rooms to avoid disturbances from neighboring families. Breakfast experiences varied with some families enjoying their meals together, while others found the arrangements less accommodating. Nonetheless, the overall sentiment suggests that, despite a few space-related issues, the hotel aims to create a welcoming atmosphere for families visiting the Stevenage area.
Business
Guests appreciate the convenience of its location, especially its walking distance to major sites like Airbus and easy access to trains for trips to London. The in-house restaurant and conference facilities provide necessary support for meetings and events, while the availability of breakfast to go ensures a hassle-free morning for busy professionals. The hotel offers plenty of workspace and comfortable areas for remote work, making it a great choice for consultants and those that need a reliable Wi-Fi connection.
Overall, the hotel is seen as an excellent option for business stays with a low-key business environment that makes it easy to focus and remain productive. The good use of space in the bathrooms and the comfortable amenities contribute to a pleasant stay, ensuring everything needed for a business trip is readily available.
Accessible
There are specific disabled bays next to the hotel, although opinions vary on the convenience of their location for those with limited mobility. Some guests appreciated the Blue Badge parking near the fire exit, while others found the disabled parking to be less ideally situated.
The ground floor rooms, designated as accessible, were generally well-received for their spaciousness and ease of access, although one wheelchair user noted the location of the accessible rooms made little sense. A minor drawback mentioned was the only availability of double beds in the disabled access rooms.
Despite a mix-up at check-in for some, these issues were resolved efficiently by the staff. Additional amenities such as free transport and the potential for a shuttle service were suggested to further enhance accessibility.
Overall, the hotel is considered clean and easy to navigate for disabled guests with good facilities that make it a viable option for travelers with disabilities.
Dog Friendly
No, Holiday Inn Express Stevenage by IHG doesn't have any pool.
No, a spa isn't available at Holiday Inn Express Stevenage by IHG.
Yes, Holiday Inn Express Stevenage by IHG welcomes dogs.
No, parking facilities aren't available at Holiday Inn Express Stevenage by IHG.
No, Holiday Inn Express Stevenage by IHG doesn't have a gym.
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