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Summary of reviewsThe Holiday Inn Express & Suites - West Edmonton-Mall Area by IHG, receives high praise across various aspects, particularly in terms of location, staff and comfort.
Situated conveniently close to West Edmonton Mall, the hotel’s prime location offers easy access to various stores, restaurants and major highways. The property's proximity to these amenities makes it a popular choice for travelers looking to explore the area. Despite the bustling surroundings, the hotel ensures a quiet environment at night, contributing to a restful stay.
Guests frequently commend the hotel for its cleanliness, pointing out the spotless rooms, common areas and overall well-maintained environment. Rooms are described as exceptionally clean, spacious and modern, equipped with practical amenities such as USB chargers. The comfort of the beds and the quiet, relaxing atmosphere of the rooms are highlighted, making the hotel an ideal place for relaxation, especially for families.
The breakfast at the hotel is well-received, offering a variety of tasty and satisfying options, including healthy and gluten-free choices. The hotel staff, especially those in the breakfast area, are noted for their friendliness and excellent service. Cleanliness and organization during breakfast are generally praised, though there are some recommendations for extending breakfast hours and improving management during peak times.
The hotel staff, including housekeeping and front desk personnel, are lauded for their politeness, attentiveness and professionalism. Guests appreciate the seamless communication and the staff’s dedication to accommodating requests efficiently, which significantly enhances the overall guest experience.
Amenities such as the gym and the indoor heated pool add to the hotel’s appeal. The gym is described as clean, bright and well-equipped, catering adequately to fitness needs in a non-crowded environment. However, while the pool receives positive feedback for being warm and enjoyable, some guests remarked on its small size and occasional overcrowding.
Parking is another appreciated feature with secure underground options available. This is particularly valued during cold weather. Nevertheless, some guests noted that the parking spaces are limited and can be tight, posing challenges for larger vehicles.
The hotel also stands out for its accessibility features, ensuring a comfortable stay for guests with disabilities. Accessible rooms and equipment, combined with the hotel’s modern design and convenient layout, contribute to a positive experience for all guests.
Finally, while the WiFi quality varies with some guests reporting connectivity issues, the hotel provides basic internet access as part of its amenities.
In summary, the Holiday Inn Express & Suites - West Edmonton-Mall Area by IHG, is highly regarded for its excellent location, cleanliness, comfortable rooms, quality service and accommodating amenities, making it a favorable choice for both leisure and business travelers.
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