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Summary of reviewsHestia Hotel Haapsalu SPA, located by the serene lakeshore and a short walk from Haapsalu's city center, offers stunning views of the sea and bay, making it a perfect spot for relaxation and convenience. Guests frequently commend the hotel's picturesque and tranquil surroundings, ideal for peaceful walks and explorations of nearby attractions like the Haapsalu castle.
The hotel's breakfast receives high praise for its rich selection, variety and delicious flavor. The breakfast buffet caters to diverse dietary preferences, including lactose-free options with guests enjoying the quality coffee and the beautiful views from the dining area. Even during busy periods, the breakfast service is efficiently managed, contributing to an overall pleasant experience. Similarly, the hotel's dinner, especially at the Blu Holm restaurant, is frequently lauded for its excellent and high-quality food with a varied and appetizing menu. The à la carte offerings and weekend buffets cater well to families and the live music adds a nice touch to the dining ambiance.
Guest feedback on the rooms is mixed with many appreciating the cleanliness and cozy atmosphere, along with the beautiful views of Lake Viik and the sea. While the rooms are comfortable and well-furnished for short stays, some guests noted issues like small size, lack of storage and the need for better maintenance. Despite these concerns, the overall homely feel and the spa facilities contribute to a relaxing stay.
Cleanliness is a standout trait with most guests finding the hotel, spa and rooms to be very tidy. The friendly housecleaning services ensure that guests have clean towels, crisp sheets and pleasant room conditions, although a few guests did report minor issues such as dust or mold in some areas.
The hotel's staff consistently receives high marks for being friendly, kind and helpful, ensuring a smooth and pleasant guest experience across all areas, from reception to the restaurant and spa. While occasional negative experiences with staff are reported, the overall sentiment is one of satisfaction with the accommodating and professional service provided.
Free Wi-Fi, while mostly appreciated for its fast and reliable service, does have some connectivity issues in certain areas. However, the convenience it offers adds to the overall positive experience, especially for guests needing to stay connected during their travels.
The spa facilities at Hestia Hotel Haapsalu SPA are a major highlight, offering a variety of amenities like several saunas, pools, steam rooms and jacuzzis, all set against the picturesque backdrop of Haapsalu Bay. Guests praise the spa's cleanliness, aesthetic appeal and the friendly staff, noting the therapeutic treatments available. While the spa can get crowded at peak times, the overall relaxing and cozy ambiance, along with separate zones for privacy, enhances the experience.
The pool area is well-regarded with guests enjoying the variety of heated and therapeutic pools. Families particularly appreciate the kids' pool and waterpark, although some feedback pointed to occasional overcrowding and mixed water temperature experiences. Nonetheless, the scenic environment and plentiful pool options ensure an enjoyable stay.
For families, the hotel provides a warm and welcoming atmosphere with spacious family rooms, children's bathrobes and slippers and a children’s playroom across multiple floors. The family-friendly amenities extend to the dining area with special menus for kids, making it a suitable choice for family vacations.
In summary, Hestia Hotel Haapsalu SPA is an excellent choice for guests seeking a blend of relaxation, comfort and convenience with its beautiful location, excellent dining and top-notch spa facilities standing out as key features.
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