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Summary of reviewsSomerset Bencoolen Singapore is highly regarded for its central and convenient location, which is well-serviced by multiple MRT stations and within walking distance to key attractions, shopping areas and eateries. This makes it an ideal base for exploring the vibrant city of Singapore with ease.
The accommodations are praised for being clean, spacious and well-appointed, catering to both families and individual travelers. Many units come with modern amenities like fully equipped kitchens, cozy living areas and comfortable bedrooms, making them suitable for extended stays. The high standard of daily housekeeping ensures that rooms are maintained meticulously, contributing to a pleasant and homey ambiance.
Guests consistently commend the staff for their exceptional service, describing them as helpful, friendly and professional. The efficient and attentive staff contribute significantly to an enjoyable stay, particularly noted for their quick problem resolution and warm hospitality.
The WiFi service receives mixed reviews but is generally considered reliable and fast, supporting a satisfactory online experience. Onsite facilities like the rooftop gym and pool are well-received, providing guests with adequate fitness and leisure options. The rooftop pool, in particular, stands out with its stunning city views and relaxing ambiance. It serves as a favorite spot for many, despite noted areas requiring some updates.
The surrounding nightlife is a bonus, offering numerous dining options and entertainment spots within a short walk. While occasional noise from nearby clubs is mentioned, it is typically less disruptive on higher floors.
Beds receive mixed reviews with many guests finding them comfortable, while others report issues with firmness and mobility. Despite these varied opinions, the overall room comfort is positively noted.
Somerset Bencoolen generally meets four-star standards, delivering a luxurious and sophisticated experience. The modern design, high-class facilities and meticulous maintenance contribute to its premium feel. Overall, the hotel is characterized by its central location, comfortable accommodations, excellent service and quality amenities, making it a standout choice for travelers seeking comfort and convenience in Singapore. Show more
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Aparthotel with Rooftop Pool
Experience the ultimate urban retreat at the rooftop pool of Capri by Fraser China Square, Singapore. Overlooking the impressive panorama of the Central Business District, this stunning feature offers a respite from the daily hustle. Dipping into the serene pool promises an immediate sense of rejuvenation while the strategically placed sunbeds welcome visitors to bask in the warm glow of the sun for a well-deserved vitamin D boost. The rooftop pool, with its impressive vistas and tranquil ambiance, transforms ordinary leisure into a remarkable experience, encapsulating the essence of refined relaxation amidst the city's vibrant pulse.
Luxury Aparthotel
Aparthotel near Nightlife Spots
Aparthotel with Swimming Pool
Rooftop Pool Panoramic View Pool Outdoor Pool
Aparthotel with Free Wi-Fi
Aparthotel with Gym
4-Star Aparthotel
Aparthotel with Outdoor Pool
Aparthotel with Panoramic View Pool
Room Types
Deluxe One-Bedroom ApartmentThis apartment comes with 1 bedroom, a fully equipped kitchen, an en suite bathroom and a separate living area.
Deluxe Two-Bedroom ApartmentThis apartment comes with 2 bedrooms, a fully equipped kitchen, an en suite bathroom and a separate living area.
One-Bedroom Premier ApartmentThis apartment consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The fully equipped kitchen features a refrigerator, kitchenware, a microwave and a toaster. The air-conditioned apartment provides a flat-screen TV with cable channels, soundproof walls, a seating area, a dining area as well as city views. The unit offers 1 bed.
Two-Bedroom Premier ApartmentThis spacious apartment consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and free toiletries. In the well-equipped kitchen, guests will find a refrigerator, kitchenware, a microwave and a toaster. The air-conditioned apartment provides a flat-screen TV with cable channels, soundproof walls, a seating area, a dining area as well as city views. The unit offers 2 beds.
Guest Reviews
8.6
Very Good
Location
Somerset Bencoolen Singapore boasts an exceptional and central location, making it a prime choice for travelers. Situated in the heart of Singapore, the hotel is exceptionally well-served by public transportation with multiple MRT stations, including Bencoolen, Bras Basah and Dhoby Ghaut, just a short walk away. This makes exploring the vibrant city hassle-free, whether you're heading to Suntec Conference Centre, Orchard Road, Little India or Marina Bay.
The hotel's strategic placement offers convenient access to various local attractions, shopping areas such as Bugis Street and Haji Lane and numerous eateries and hawker centers. The bustling arts district, museums and Fort Canning Park are also within easy reach.
Guests appreciate the hotel's proximity to essential amenities, including restaurants, convenience stores and bus stops, making it a superb base for any type of visit. The easy access to public transport and central setting ensure that everything from historic sites to modern shopping complexes is just a stone's throw away.
In summary, Somerset Bencoolen's unbeatable location, right next to several MRT stations and within walking distance to key attractions and amenities, makes it a standout choice for anyone visiting Singapore.
Rooms
Somerset Bencoolen Singapore offers an impressive range of clean, spacious and well-appointed accommodations that cater to the needs of both families and individual travelers. The apartments are notably roomy and come with modern amenities, including fully equipped kitchens with microwaves, fridges and water dispensers, making it convenient for longer stays. The layouts are well thought out, enhancing comfort and functionality with separate living areas and bedrooms in many units.
Guests frequently commend the cleanliness of the rooms, which are maintained to a high standard with daily cleaning services. The rooms have a cozy and comfortable ambiance with modern furnishings and practical facilities like multiple TVs, good air conditioning and ample storage space. The presence of a kitchenette and proper living room furniture adds to the homey feel of the apartments.
The spacious rooms are particularly praised for providing plenty of space for families and many units feature connecting rooms to accommodate larger groups. The bathrooms, although functional and with ample counter space, may require some updates. However, most guests find them satisfactory with adequate shower facilities.
Located conveniently near MRT stations, the apartments are also in a quiet area, making it a great base to explore the city. Guests appreciate the friendly and attentive staff, further enhancing the pleasant stay experience. While some furnishings are a bit dated and the occasional maintenance issue arises, the overall feedback points to a comfortable and spacious living arrangement ideal for those looking for a homelike environment in the heart of Singapore.
Beds
Somerset Bencoolen Singapore receives mixed reviews when it comes to their beds. Many guests have praised the comfort, highlighting large, comfy beds with soft mattresses and adequate bedding. Several visitors specifically noted that beds were very comfortable, contributing to a pleasant sleep experience. The ample-sized rooms and additional pillows and blankets for the sofa bed were also appreciated.
However, there's a significant number of guests who found the beds to be too hard and uncomfortable with some describing the mattresses as firm or even old. A recurring issue was the squeakiness and mobility of the beds, particularly those on wheels, which some found disruptive, especially when sharing the bed with small children. A few reviews mentioned the beds' tendency to slide around easily, reducing overall comfort.
While the hotel offers various bed configurations like double and single options, there are remarks suggesting a need for improvement in bed quality and stability. Despite the bed-related concerns, the courteous staff and spacious rooms with plenty of storage space were recognized positively by guests.
Cleanliness
At Somerset Bencoolen Singapore, guests overwhelmingly praised the cleanliness and comfort of the accommodations. Visitors frequently described their rooms and apartments as clean, tidy and well-maintained. Many appreciated the daily housekeeping and noted the high standards of cleanliness upheld throughout their stay. Specific mentions highlighted the apartments being cozy, spacious and kept in great condition by diligent cleaning staff.
Positive feedback also pointed out that the rooms were always serviced thoroughly with some guests receiving impressive daily room care, contributing to a spotless environment. Housekeeping was often commended for their efficiency and the consistent upkeep of the apartments, which were described as clean, comfortable and well-furnished.
However, a few reviews noted areas needing improvement, such as occasional carpet stains, signs of mold and slightly dated bathrooms. Some guests mentioned that certain areas were missed during cleaning or cited issues like a musty smell in the room or stained linens and towels. Despite these occasional critiques, the overall sentiment from guests was that Somerset Bencoolen maintained a commendably clean and comfortable environment, making their stay enjoyable and hassle-free.
Staff
Guests of Somerset Bencoolen Singapore consistently praised the hotel's staff for their exceptional service. From the reception to housekeeping, staff are described as helpful, friendly, polite and professional. Many reviewers emphasized the team's efficiency, attentiveness and warm, welcoming demeanor. Quick problem resolution and thorough cleaning were frequently noted with standout mentions of the staff's proactive and accommodating nature. While there were occasional remarks about the need for more staff during peak times and a few criticisms about isolated instances of poor service, the overwhelming sentiment reflects a dedicated team that contributes positively to guests' experiences. Efficient check-in processes and excellent customer service were also highlighted, making guests feel comfortable and well-attended throughout their stay.
Wi-Fi
The WiFi experience at Somerset Bencoolen Singapore has garnered a mixed response from guests. On the positive side, many have praised the WiFi for being fast, reliable and even excellent with some noting super-fast speeds of up to 300mbps. Complimentary WiFi is available throughout the rooms and public areas, maintaining good connectivity for online services like Netflix and Amazon.
However, a few reviewers mentioned issues such as the connection cutting off occasionally and WiFi being slow unless they signed up for the free membership. There were also specific areas like the kitchen, certain bedroom corners and the pool area where the WiFi signal was weak or non-existent. Despite these occasional problems, guests generally found the WiFi service to be decent and accessible, supporting a satisfactory online experience.
Gym
Somerset Bencoolen Singapore offers a well-equipped gym located on the roof. This fitness area, though small, provides sufficient facilities for a good workout. The gym is recognized as adequate and nice with several reviews noting it as well-equipped. Guests appreciated the accessibility of fitness facilities on the top floor, finding them satisfactory for their needs. However, a few comments noted that having longer hours for the gym and swimming pool would be an improvement. While the majority of feedback regarding the gym is positive, there was mention of the toilet in the gym not being in a good condition. Despite this, the gym facilities overall receive praise for their quality and convenience.
Pool
Somerset Bencoolen Singapore's pool receives positive remarks from guests for its appealing features and amenities. The rooftop pool stands out as a favorite, praised for its fantastic and lovely ambiance, offering a refreshing way to cool off from the Singapore heat. Many guests enjoyed daily swims, appreciating the convenience of provided pool towels and the extended pool hours from 6 am to 10 pm. Families particularly enjoyed the multiple levels of the pool, toddler wading pool and children's playground.
Despite the generally favorable reviews, some guests noted areas requiring improvement. The pool area could use some renovations with specific mentions of loose and slippery tiles near the steps, dated surroundings and occasional cleanliness issues around the rooftop. Additionally, there were mentions of a shortage of seating and sun deck chairs.
Nevertheless, the rooftop pool's panoramic views of Downtown Singapore and the presence of a jacuzzi added to the pool's allure. Overall, the pool facilities, including a spa pool and gym, contributed significantly to guests' enjoyable stays.
Nightlife
Somerset Bencoolen Singapore is an excellent choice for travelers seeking vibrant nightlife. The area is teeming with dining options and restaurants, making it easy to enjoy a satisfying dinner at nearby eateries. The hotel's location also offers a short walk to a variety of bars and nightlife spots, ensuring that entertainment is always within reach. While some guests have noted occasional noise from nearby nightclubs, it appears to be less noticeable on higher floors. Overall, the surrounding nightlife is a significant bonus, providing ample opportunities for evening enjoyment and making it an attractive destination for those looking to experience Singapore's lively night scene.
4 Star
Somerset Bencoolen Singapore offers a commendable four-star experience with several guests praising its price-performance ratio and high-standard maintenance and services. Many reviewers noted the friendly staff, contributing to a luxurious and premium feel. While some believed the hotel fell short of its four-star promise, the overall sentiment highlighted a high standard of service and a touch of luxury. Guests lauded the cost-performance as good with some describing it as one of the best four-star apartments they've experienced. Despite minor critiques, the hotel generally meets four-star standards with its offerings.
Rooftop Pool
The rooftop pool at Somerset Bencoolen Singapore receives overwhelmingly positive feedback from guests. Many describe it as amazing and great with particular appreciation for the stunning views of the city skyline. The pool, along with its surrounding rooftop garden, is highlighted as a relaxing spot, perfect for both families and sunbathers.
However, some guests mentioned that the area could benefit from maintenance and updates to enhance overall cleanliness and appeal. Despite these occasional remarks, the consensus remains that the rooftop pool is a definite highlight of the hotel experience. The addition of a Jacuzzi adds to the allure, making it a popular feature among visitors.
Outdoor Pool
Somerset Bencoolen Singapore features an appealing rooftop pool that consistently earns praise from guests. Described as a good-sized pool with clean, well-maintained facilities, it includes a toddler wading pool and a jacuzzi, making it versatile for various age groups. The terrace pool is frequently highlighted for being an added bonus, offering wonderful views of the skyline from its elevated position. Guests appreciate the clean pool area and the thoughtful provision of towels. Connected pools and a children's playground further enhance the outdoor recreational options. Overall, the rooftop pool's panoramic views and spacious design make it a standout feature of the hotel.
Luxury
Somerset Bencoolen Singapore offers a sophisticated experience characterized by its high-end presentation and plush apartment interiors. Guests have noted the modern design that contributes to a sense of luxury throughout their stay. The rooms are equipped with high-class facilities, reinforcing the hotel's luxurious ambiance. The amenities provided are in line with those of a luxury hotel, ensuring a comfortable and opulent visit. Despite a few mentions of luxury being absent, the overall impression is that of a refined and elegant setting, making it an excellent choice for those seeking a touch of luxury in Singapore.
Yes, Somerset Bencoolen Singapore has pool(s) that belong to one or more of the following categories: Rooftop Pool, Panoramic View Pool, Outdoor Pool.
No, a spa isn't available at Somerset Bencoolen Singapore.
No, Somerset Bencoolen Singapore doesn't allow dogs.
No, parking facilities aren't available at Somerset Bencoolen Singapore.