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Summary of reviews'Алатау' offers an idyllic retreat in a serene forest setting by Lake Shchuchye with its picturesque surroundings and peaceful ambiance frequently lauded by guests. The hotel's proximity to the lake and mountainside enhances its appeal, offering stunning lake views and convenient access to a private beach. Guests particularly appreciate the intimate size and cozy atmosphere, which is perfect for leisurely walks and ensuring a safe environment for families with children.
Dining experiences at 'Алатау' are consistently praised with breakfast on the terrace being a highlight. Guests commend the delicious, well-cooked food, which includes a variety of homemade dishes. The quality and taste of the three daily meals are notable with staff accommodating early departures by preparing breakfasts to-go.
The rooms at 'Алатау' receive favorable reviews for their cleanliness, comfort and spaciousness. Equipped with essentials such as bathrobes, slippers and toiletries, the rooms offer a cozy environment with comfortable beds and beautiful interiors. Regular praise is given for the fresh renovations and charming decor, despite minor suggestions for added amenities.
Visitors frequently commend the hotel's high standards of cleanliness, from the rooms to common areas and the clean beach. Attentive housekeeping, although occasionally inconsistent, along with friendly and courteous staff, contribute to a welcoming environment. Many guests highlight the staff's helpful and unobtrusive service, enhancing the overall pleasant experience at 'Алатау.'
While the wifi is praised for its quality where available, the limited coverage to the lobby and first floor can be inconvenient. Nevertheless, 'Алатау' remains a top destination for families seeking a peaceful and picturesque getaway. Despite the lack of air conditioning and minor service issues, the overwhelming positive feedback underscores 'Алатау' as a delightful retreat with its beautiful views, serene environment and excellent hospitality. Show more
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Categories
Small Hotel
Алатау offers a private beach area and a terrace with a restaurant. It has nice and simple rooms with friendly staff and an amazing view on the lake.
Hotel with All Inclusive Packages
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Parking
Room Types
Double RoomProviding free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious double room provides a wardrobe, a dressing room, parquet floors, a flat-screen TV, as well as lake views. The unit offers 1 bed.
Twin RoomFeaturing free toiletries and bathrobes, this twin room includes a private bathroom with a shower, a hairdryer and slippers. The twin room features a flat-screen TV, a wardrobe, a dressing room, parquet floors as well as mountain views. The unit has 2 beds.
Superior Double RoomFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious double room features a wardrobe, a dressing room, parquet floors, a flat-screen TV, as well as lake views. The unit has 1 bed.
SuiteThe suite has 1 bedroom and 1 bathroom with a shower and free toiletries. The suite offers a wardrobe, a dressing room, parquet floors, heating and a flat-screen TV. The unit has 1 bed.
Guest Reviews
Location
Nestled on the serene shore of Lake Shchuchye, 'Алатау' offers an idyllic escape in a beautiful, secluded forest setting. Guests consistently praised the hotel’s top-notch location, highlighting its picturesque surroundings and peaceful ambiance. The proximity to the lake is a standout feature with many visitors enjoying convenient access to a private beach and stunning lake views right from their windows. The hotel's positioning on the mountainside further enhances the scenic beauty, making it a perfect retreat for nature lovers and those seeking tranquility away from the hustle and bustle.
The intimate size of the hotel contributes to the cozy and quiet atmosphere with clean and well-maintained facilities enhancing the overall comfort. Families with children particularly appreciated the proximity to the beach, noting that it allowed their little ones to enjoy the water and surroundings safely. Additionally, the hotel is described as a great spot for leisurely walks with a forest and mountains just outside the door, providing a refreshing environment with clean air.
While some guests mentioned the lack of air conditioning and refrigerators as a downside, the overwhelmingly positive feedback about the stunning location, beautiful views and the peaceful, cozy environment was undeniably prevalent. The friendly and responsive staff, coupled with good food, further contribute to making 'Алатау' a delightful destination for those seeking a serene and picturesque getaway.
Breakfast
Guests frequently praised the breakfast experience at 'Алатау,' noting the delight of dining on the terrace, which offers a scenic view of the lake. The breakfast itself was described as delicious and well-cooked with some mentioning the inclusion of porridge and mini pastries. High-quality homemade food stands out, earning respect for the chef and compliments on the excellent cuisine. Additionally, the hotel provides three meals a day with guests highlighting the flavorful lunches and dinners. For those with early departures, the staff prepared breakfasts to-go, ensuring convenience. However, there were occasional comments about the lack of sufficient food. Overall, the varied, tasty and picturesque breakfast setting greatly enhanced the dining experience at the hotel.
Dinner
Dining at 'Алатау' offers a delightful culinary experience with its very tasty and hearty meals. Guests can enjoy a cozy terrace for lunch and dinner, providing a picturesque setting overlooking the lake. The food, served punctually three times a day, is often described as delicious, diverse and akin to high-quality homemade dishes. The chefs receive high praise for their excellent and well-cooked meals, which are simple yet nutritious, balanced and beautifully presented.
Attentive staff ensure that even those pressed for time can have their portions saved. The meals included in the stay are nutritious and consistently delicious. While the food service halts orders after 7 p.m., which might be inconvenient for late diners, the overall dining experience remains satisfying. The hearty servings and variety of flavors make dining at 'Алатау' a highlight for many guests.
Rooms
Алатау offers a relaxing stay with rooms that are consistently praised for their cleanliness and comfort. Guests frequently highlight the spaciousness of the rooms, which come well-equipped with essentials like bathrobes, slippers, toiletries, a hairdryer and a small fridge. Many reviews mention comfortable beds and beautiful interiors, ensuring a cozy atmosphere for a good night's rest.
The rooms have been meticulously decorated with fresh renovations, adding to their charm. Additionally, guests appreciate the views from the windows and the presence of large beds that contribute to a comfortable sleep experience.
While the rooms are generally praised for their cleanliness, a few visitors pointed out that housekeeping service was absent during their stay. Moreover, a suggestion for adding air conditioning, kettle and lampshades was noted by some guests, indicating minor areas for improvement.
Despite the occasional navigation challenge on the map, the hotel garners positive feedback for its neat, well-maintained rooms and overall pleasant ambiance. The interior design and thoughtful amenities ensure that guests have a comfortable and enjoyable stay at Алатау.
Beds
Travelers to 'Алатау' can expect a range of experiences with the hotel's beds. Many guests highlight the comfort of the beds and pillows, noting that the mattresses are particularly comfortable. The beds are generally described as soft and enjoyable, contributing to a good night's sleep. Rooms are spacious and the bed linen is often praised for being clean, fresh and snow-white. However, some reviews mention issues such as very worn or slightly torn bed linen and having only one blanket for two people. Despite these occasional drawbacks, the overall sentiment towards the bedding is positive.
Cleanliness
Visitors to 'Алатау' frequently commend the hotel for its high standards of cleanliness and maintenance. The rooms are often highlighted as clean, neat and well-maintained with clean linen and bedding adding to guest comfort. The hotel's cleanliness extends to its common areas, ensuring a consistently pleasant and cozy experience. Furthermore, clean towels and toiletries are regularly provided, enhancing the overall guest experience.
The hotel staff is described as friendly and attentive, contributing to the welcoming environment. The hotel also benefits from a clean beach, making it an appealing destination for those looking to relax by the water.
However, a few guests have noted lapses in the cleaning schedule, mentioning that cleaning was not conducted for up to three days in some cases and there were mentions of dusty floors, suggesting that while the overall cleanliness is commendable, consistency could be improved in certain areas.
Staff
The hotel 'Алатау' has garnered a reputation for its exceptional staff service with numerous guests praising the politeness and friendliness of the employees. Many reviews highlight the consistent courteous nature of the staff, noting their attentiveness and willingness to assist at all times. Visitors appreciate the welcoming and accommodating atmosphere with special mentions of the reception desk staff and waiters who deliver excellent service. Guests feel heard and supported with all requests being promptly addressed. Despite occasional comments about a lack of organization and slow service from the waiters, the overall sentiment remains highly positive. The staff's friendly demeanor, helpful attitude and unobtrusive service contribute significantly to the pleasant experience at the hotel.
Wi-Fi
The wifi experience at 'Алатау' hotel is mixed. While the internet quality is praised as very good where available, coverage is notably limited. Guests report that wifi is only accessible in the lobby and the first floor with no connectivity in the rooms or the restaurant. This might pose an inconvenience for those needing consistent internet access throughout their stay.
Family
The hotel Алатау stands out as a calm and peaceful destination, ideal for families seeking a relaxing getaway. Numerous reviews highlight its suitability for family vacations with an emphasis on its cozy, family-friendly environment. The veranda and convenient pier for swimming add to its appeal, making it a pleasant spot for both adults and kids. However, families should note that the hotel may lack entertainment options for younger children, potentially leading to boredom for some. Overall, Алатау offers a serene and welcoming atmosphere for a family retreat.