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Summary of reviewsHotel Terme Capasso is lauded as a tranquil haven nestled amidst lush greenery and natural hot springs, making it an ideal destination for relaxation. The serene environment, scenic mountain views and soothing sounds of a nearby river create a perfect retreat for nature lovers and those seeking peace. The hotel's setting provides easy access to nearby services and restaurants for visitors traveling by car, though it necessitates travel for evening outings or city visits.
The hotel's spa stands out with its spectacular thermal pools and excellent massage services garnering high praise. Guests particularly enjoy the unlimited access to the thermal pools, which enhances the overall serene experience. The clean and well-maintained structure of the spa, despite being on the smaller side, contributes to its allure, offering a dream-like experience.
Breakfast at Hotel Terme Capasso earns frequent commendation for its abundant selection and high quality, featuring a variety of sweet and savory options with local products and semi-artisanal cakes. Even though some suggest room for improvement in terms of international options and occasionally noted repetitiveness, the breakfast remains a satisfying highlight for many guests.
Rooms at the hotel are generally well-received for their modern design, spaciousness and cleanliness. Recent renovations have contributed to the positive experience with guests appreciating the cozy, well-furnished and comfortable accommodations. Minor issues such as noise disturbances and occasional maintenance needs are noted, but overall, the rooms provide a welcoming and comfortable stay.
Cleanliness is a consistent high point with meticulous daily cleaning of rooms and bathrooms. The hotel's common areas, including the pools and thermal baths, are also well-maintained, contributing to a clean and inviting atmosphere that enhances the guest experience.
The staff at Hotel Terme Capasso receive high marks for their professionalism, kindness and availability. The reception staff, in particular, are praised for their welcoming and accommodating nature, creating a peaceful and supportive atmosphere. Minor issues with early morning noise from housekeeping and occasional less friendly interactions do occur, but overall, the service is exceptional.
The hotel's swimming facilities, including numerous thermal pools with varying temperatures, are a major attraction. The thermal pools, surrounded by lush greenery, offer a relaxing and serene environment. Despite occasional overcrowding and maintenance issues, the pools are consistently praised for their cleanliness and relaxing nature.
For families, the hotel provides an inviting atmosphere with structures catering specifically to families and children. The spacious family rooms and the comfortable, thermal pools contribute to a relaxing family vacation, making it a recommended spot for family relaxation, despite occasional noise and cost considerations.
Wi-Fi experiences are mixed with some guests praising the strong and reliable connection while others report issues with instability or poor performance. This variability suggests room for improvement to ensure consistent, high-quality internet access.
Dinner experiences are varied with some guests enjoying high-quality and delicious food, while others feel the high prices and limited menu options detract from the experience. The overall consensus suggests room for improvement in the dining offerings to match the standards of the rest of the hotel.
Beds receive mixed reviews with some guests finding them extremely comfortable, while others cite issues with hard or worn-out mattresses and inadequate pillows. Improvements in this area could enhance overall sleep quality.
Overall, Hotel Terme Capasso offers a beautiful, peaceful setting with excellent amenities for relaxation, particularly its spa and thermal pools. Cleanliness, friendly staff and a satisfying breakfast contribute to a positive experience, though some areas such as dinner options, bed comfort and Wi-Fi connectivity could benefit from enhancement to fully meet the expectations of a four-star establishment.
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