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Summary of reviewsThe DoubleTree by Hilton Chicago Schaumburg is lauded for its strategic location in the Chicago suburbs, offering guests convenient access to local attractions, shopping centers, and dining options. Its proximity to highways makes it an ideal choice for both leisure and business travelers. Guests often commend the welcoming staff, highlighting a smooth check-in process and efficient service, which contributes to a pleasant stay. The hotel delivers good value for money, with clean and spacious rooms that generally meet the needs of its visitors.
Breakfast at the hotel receives mixed feedback, with positive remarks on the quality and friendliness of the staff, particularly for items like fresh omelets and the inviting setup. However, the additional cost and limited selection are noted as areas for improvement. Reviews of room accommodations speak positively of the sizeable and clean spaces, albeit with some aging facilities. While there are inconsistencies in room amenities, the substantial room size is appreciated.
The staff is often praised for their friendliness and helpfulness, adding to guests' overall satisfaction, despite occasional isolated incidents of less favorable interactions. The comfort of the beds is frequently highlighted as a key aspect of a satisfying stay, with many guests expressing their intent to return because of this feature.
While the hotel excels in several areas, there are noted concerns regarding the pool and cleanliness. The pool area requires attention and updates, detracting from the relaxation experience for some. Cleanliness standards, although positive for many, show variability and suggest a need for more consistent maintenance.
Overall, the DoubleTree by Hilton Chicago Schaumburg delivers a comfortable and valuable experience for many guests, with its advantageous location and accommodating staff standing out as significant highlights. Show more
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Categories
Business Hotel
DoubleTree by Hilton offers meeting rooms and business services. It provides a comfortable environment for business travelers with amenities such as high-speed internet access and on-site dining.
Hotel near Ski Resorts
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Indoor Pool
Hotel with Parking
Accessible Hotel
Hotel with Gym
3-Star Hotel
Hotel with Indoor Pool
Room Types
King Room - Non-SmokingThis room includes a private bathroom with a spacious vanity, hairdryer and deluxe bath products. An MP3 player and air conditioning are also provided.
King Room Accessible Tub - Mobility Access/Non-SmokingThis room offers handicap-accessible amenities, including an adapted bathroom with safety grab bars.
King Room with Roll-In Shower - Mobility Access/Non-SmokingThis room offers handicap-accessible amenities, including an adapted bathroom with a roll-in shower, raised toilet and safety grab bars.
Corner King RoomThis triple room features air conditioning, a tea and coffee maker and a flat-screen TV. The unit offers 1 bed.
Queen Room with Two Queen Beds - Non-SmokingThis room includes a private bathroom with a spacious vanity, hairdryer and deluxe bath products. An MP3 player and air conditioning are also provided.
Guest Reviews
7.1
Good
Location
Nestled in the suburbs of Chicago, the DoubleTree by Hilton Chicago Schaumburg offers a compelling central position for those looking to explore local attractions. The hotel is conveniently situated near highways, making it easy to access the surrounding areas. Guests frequently commend its proximity to shopping centers and a wide array of restaurants, ensuring a variety of options for dining and retail therapy. The hotel's location not only facilitates easy navigation but also provides a sense of safety, allowing guests to feel secure during their stay.
In addition to the prime location, visitors appreciate the welcoming and efficient staff, contributing to a seamless check-in experience. The hotel is particularly noted for offering good value for money, with clean facilities and rooms that meet guests' needs. Some reviews highlight the nice view from the property, adding to the overall appeal of staying there. Whether for work-related purposes or leisure, the strategic positioning of the hotel caters to all types of travelers, making it a favored choice for many visiting the Schaumburg area.
Breakfast
At DoubleTree by Hilton Chicago Schaumburg, breakfast seems to receive mixed reviews from guests. Many visitors appreciate the quality, particularly praising the fresh omelets and the friendly service from staff. The breakfast buffet is considered good by some, with a pleasant setup and an appealing aroma. However, several guests express dissatisfaction over the additional cost of breakfast, which is not included in the room rate. Some feel that the overall selection could be broader, and there are occasional concerns about the food temperature and variety. Additionally, the absence of complimentary coffee is a point of contention for guests accustomed to more inclusive offerings at similar venues. Overall, while some aspects of the breakfast receive positive feedback, there are consistent mentions of room for improvement.
Rooms
Travelers visiting the DoubleTree by Hilton Chicago Schaumburg can expect rooms that are notably spacious and clean. Although the facilities may show signs of aging, guests appreciate the ample space available, highlighted by features like a giant TV that enhances the stay. The cleanliness and size of the rooms contribute positively to the overall experience, despite some inconveniences like non-functional heating in some rooms or occasional plumbing issues. While the bedding experience might not meet everyone's expectations in terms of comfort, the room size balances out the drawbacks. However, guests may encounter inconsistencies in available amenities, such as a lack of microwaves in certain areas and vending machines that sometimes require repair. Overall, the space and cleanliness of the rooms offer a decent base for a comfortable stay, as long as potential guests are aware of areas needing improvement.
Beds
Visitors to the DoubleTree by Hilton Chicago Schaumburg frequently praise the hotel for its comfortable beds, which are often highlighted as a significant factor in their enjoyable stays. Many guests express their appreciation for the bed's comfort, with some even considering it a key reason for returning to the hotel during their trips to Chicago. However, not all experiences are universally positive. A few guests noted issues such as beds sinking in the middle or leaning in unusual ways, which affected their sleep quality. There were also occasional reports of housekeeping oversights, including unmade beds and stained sheets. Despite these isolated concerns, the overall sentiment tends to lean favorably towards the comfort of the beds, underscoring them as a highlight for many guests.
Cleanliness
Amidst the mixed feedback surrounding cleanliness at the DoubleTree by Hilton Chicago Schaumburg, guests have reported varying experiences. Positively highlighted were instances of excellent cleanliness and rooms that were well-maintained, exhibiting the hotel's potential for a clean and comfortable stay. However, guests also pointed out areas needing attention, such as outdated facilities and specific cleanliness issues that detracted from the experience. Common critiques included dust and dirt in rooms, carpets with stains or stickiness, and bathrooms that sometimes fell short of expected hygiene standards. While some found their rooms satisfactorily clean, others encountered significant oversights, from unpleasant odors to unsettling discoveries.
Despite these shortcomings, there remains an underlying possibility that guests can find clean and pleasant accommodations. Travelers might therefore consider the importance of individual room conditions and potentially uneven attention to detail when planning their stay. This suggests a tendency for experiences to vary widely, likely depending on the specific room or circumstances.
Staff
Guests of the DoubleTree by Hilton Chicago Schaumburg have shared varied experiences regarding the hotel's staff. Many visitors highlight the staff's friendliness and helpfulness, noting that interactions with the front desk and customer service are marked by a welcoming and accommodating approach. Some reviews particularly appreciated the thoughtful gestures from staff, such as providing Valentine's Day treats, which added a personal touch to their stay. The ease of check-in and the cheerful demeanor of the staff left a positive impression on many guests. However, there were instances where some visitors encountered less favorable experiences, citing unhelpful and occasionally rude interactions, especially with specific members of the front desk. This mix of feedback suggests an overall positive regard for the hotel's staffing, tempered by occasional inconsistencies.
Pool
The pool at DoubleTree by Hilton Chicago Schaumburg has garnered mixed reviews from guests, with a few expressing affection for it despite some prevalent issues. Many visitors have noted that the pool area feels outdated, citing instances of maintenance neglect such as holes in the flooring and floating paint chips in the water. Some reviews mention that the pool was cold, and the hot tub was not operational during their stay, impacting their ability to relax and enjoy the amenities. Cleaning standards have been described as insufficient by some guests, detracting from the overall poolside experience. Additionally, the pool's closure during some guests' visits was a disappointment, particularly for families with children eager to swim. While the space has been appreciated by a few, there's a clear consensus that it requires significant upgrades and better upkeep to meet expectations.
Yes, DoubleTree by Hilton Chicago Schaumburg has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at DoubleTree by Hilton Chicago Schaumburg.
Yes, DoubleTree by Hilton Chicago Schaumburg welcomes dogs.
Yes, parking facilities are available at DoubleTree by Hilton Chicago Schaumburg.
Yes, DoubleTree by Hilton Chicago Schaumburg has a gym.