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Summary of reviewsThe Heritage Hotel Gate of Sarajevo stands out as a highly recommended option, particularly for its central and scenic location just outside the historic city center. Guests appreciate the easy access to key attractions such as Baščaršija, bustling markets, cultural landmarks and public transportation, all within walking distance. The hotel’s secure parking facilities further enhance its convenience.
Breakfast at the hotel garners mostly positive feedback with guests enjoying a varied and tasty buffet that includes Bosnian specialties. While some noted occasional issues with replenishment and temperature, the breakfast experience, supported by a calm atmosphere and helpful staff, is generally satisfying and considered a valuable feature.
Rooms are described as clean, cozy and modernly equipped, making them suitable for short stays. Despite some reports of compact spaces and maintenance issues, the comfort of the beds, cleanliness and welcoming atmosphere appeal to budget-friendly travelers.
Cleanliness is a strong point for the hotel with numerous guests commending the tidy and immaculate environment. However, there are occasional remarks about specific areas needing deeper cleaning.
The staff receives high praise for their exceptional hospitality and attentiveness, contributing significantly to a pleasant stay. Guests consistently highlight the team’s friendliness, professionalism and willingness to assist.
Wi-Fi connectivity has mixed reviews with some experiencing strong signals while others face challenges, particularly on higher floors. Parking facilities are frequently praised for their convenience, security and availability, adding to the hotel's overall appeal.
Families find the hotel accommodating, enjoying a family-friendly atmosphere and amenities such as cribs and well-organized room locations for infants. The hotel’s proximity to nightlife spots offers convenience but ensures tranquil nights through a no-alcohol policy, balancing access to nightlife with peaceful accommodation.
The beds, although receiving mixed reviews, are overall considered comfortable and conducive to restful sleep. The hotel also proves suitable for business travelers with its quiet rooms, good Wi-Fi and professional services, though some rooms may feel cramped for extensive work use.
In summary, the Heritage Hotel Gate of Sarajevo impresses with its excellent location, general cleanliness, accommodating staff and overall value, making it a favored choice for both leisure and business travelers. Show more
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Categories
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
Small Hotel
Room Types
Guest Reviews
8.2
Very Good
Location
The Heritage Hotel Gate of Sarajevo boasts a prime location that has garnered high praise from guests for its convenience and proximity to key attractions. Situated just outside the historic city center, the hotel is only a short and pleasant walk away from the old town, Baščaršija and many other significant sites. Visitors can easily explore Sarajevo's bustling markets, cultural landmarks and charming cafes without needing a car. The hotel's central position not only facilitates easy access to tourist spots but also offers scenic views of the river and hills, enhancing the overall experience. Guests appreciate the accommodation’s proximity to public transportation and its secure parking facilities. The location is consistently described as excellent, superb and ideal for sightseeing, making it a favored choice for those looking to immerse themselves in the heart of Sarajevo.
Breakfast
The breakfast at Heritage Hotel Gate of Sarajevo generally receives positive feedback from guests, praising its quality and variety. Many reviews highlight that the breakfast is tasty, delicious and sufficient with a decent selection of fresh and traditional items. The buffet-style breakfast often comes with good coffee and a selection that includes Bosnian specialties like pancakes and traditional coffee.
However, some guests noted that the breakfast can become cold if eaten late and there are occasional remarks about limited variety and the need for replenishment. Despite these points, the selection is described as varied and satisfying overall, suitable for different preferences and consistent with local foods. While some found the breakfast ordinary or adequate, others described it as outstanding, hearty and exceeding expectations.
In terms of atmosphere and service, the breakfast space is noted as calm and the cleanliness is commendable. The staff receives praise for their helpfulness and making the breakfast experience pleasant. Although some guests mentioned a lack of warm dishes or a monotonous selection, the general consensus suggests that the breakfast is very good, especially given the price, making it a recommended feature of the hotel.
Rooms
The Heritage Hotel Gate of Sarajevo features rooms that, while often described as compact, generally receive praise for their cleanliness and functionality. Many guests appreciated the cozy ambiance despite some rooms being on the smaller side. The rooms are often noted for being modernly equipped, comfortable and tidy, making them suitable for short stays of one or two nights.
However, there are mentions of the rooms requiring updates and renovations with some guests experiencing issues such as non-functional air conditioning, insufficient soundproofing and very small bathrooms. The space can be cramped, particularly in the bathrooms where average-sized individuals might struggle to move comfortably.
Despite these drawbacks, positive feedback highlights the comfortable beds, cleanliness and the overall welcoming atmosphere, especially appealing for budget-friendly travelers. The location is another key advantage, being conveniently close to Sarajevo's historical part.
Overall, the hotel offers a clean and cozy experience with basic amenities, suitable for those looking for a quick and affordable stay near the city's cultural attractions.
Beds
At the Heritage Hotel Gate of Sarajevo, guests have shared mixed but largely positive experiences regarding the beds. While some found the beds uncomfortable or hard, many reviewers praised the comfort and firmness of the beds, describing them as very comfortable, comfy and big. The quality of the beds appears to compensate for the room size with several guests finding the beds in good condition and ideal for a restful sleep. However, some encountered minor inconveniences such as small, lumpy or short blankets, missing reading lamps and scratched headboards. On a positive note, the pillows received consistent acclaim for their comfort. Despite occasional issues with bed arrangements, such as twin beds joined as one or rooms with unexpected single beds, the general consensus highlights the overall comfort of the beds, which contributes significantly to a pleasant stay at the hotel.
Cleanliness
Heritage Hotel Gate of Sarajevo impresses many visitors with its commendable level of cleanliness. The majority of guest reviews highlight the clean and tidy environment of the hotel, often describing the rooms as modern, well-furnished and comfortable. The cleaning standards are noted to be “very clean,” “spotlessly clean,” and “immaculately clean,” with some guests even referring to the cleanliness as “at an enviable level.”
Despite these positive remarks, there are some inconsistencies, particularly regarding specific areas such as the carpets and bathrooms. Reports of dirty or worn-out carpets, moldy bathroom ceilings, stained bed sheets and occasional bad odors suggest that while general cleanliness is praised, there might be issues with deep cleaning or maintenance in some rooms. Some guests mentioned that the cleaning appears only superficial at times and there were complaints about the bathrooms not being well-maintained.
Overall, Heritage Hotel Gate of Sarajevo benefits from a positive reputation for cleanliness, supported by frequent praise for tidy and comfortable rooms. However, attention to detail in certain areas could enhance the guest experience further.
Staff
The staff at Heritage Hotel Gate of Sarajevo are frequently praised for their exceptional hospitality and attentiveness. Guests consistently describe the team as extremely helpful, kind and accommodating. The reception staff, in particular, receive numerous compliments for their friendliness and professionalism with some guests highlighting specific employees like Aldijana, Amina and Omar for their outstanding service. Many guests appreciated the warm and welcoming atmosphere created by the hotel staff, noting their politeness and genuine care in ensuring a pleasant stay.
There are instances where a couple of staff members appeared disengaged or occasionally occupied with their phones, but these were minor exceptions amid overwhelmingly positive feedback. Overall, the recurring theme is one of excellent, friendly service with the staff frequently going above and beyond to assist guests, offering helpful advice and ensuring that every need is met promptly and efficiently. This welcoming and attentive environment contributes greatly to a positive guest experience at the hotel.
Wi-Fi
Travelers visiting the Heritage Hotel Gate of Sarajevo have shared mixed experiences regarding the hotel's Wi-Fi connectivity. While some guests mentioned that the Wi-Fi connection worked perfectly in their rooms and described it as modern and good, others encountered significant challenges. Several guests noted weak and unreliable signals, particularly on the higher floors with some experiencing no internet at all in their attic rooms. Specific issues such as Wi-Fi not working on the 2nd and 3rd floors and restricted access limited to common areas like the lobby and breakfast room were frequently mentioned. While a few visitors found the Wi-Fi sufficient, the overall sentiment leaned towards frustration with inconsistent and poor performance. Strong and functional Wi-Fi is available, but it seems to be dependent on the room's location within the hotel.
Parking
The Heritage Hotel Gate of Sarajevo offers a remarkable array of convenient parking options for its guests. One of the standout features frequently mentioned is the availability of free parking, which greatly adds to the hotel's appeal. Visitors appreciate the convenience of being able to park their vehicles right next to the hotel, often highlighting the abundance of private, secure and monitored parking spots available on-site.
Guests also emphasize the hotel's strategic location, pointing out that parking is not only free but also aptly situated near the entrance, making it easy to unload luggage and access the accommodation seamlessly. The provision of a private parking space with some reviews noting that vehicles can be parked directly by the hotel, adds an extra layer of ease and flexibility, especially for those traveling with motorcycles or looking for supervised parking.
While some reviews mention limited parking spaces and occasional difficulty finding a spot, the overall sentiment remains positive with adequate parking options that meet the needs of most guests. Many appreciate the relatively safe and secure parking facilities, which are sometimes adjacent, off-road or even supervised for added peace of mind.
In sum, the Heritage Hotel Gate of Sarajevo excels in offering a variety of convenient, secure and free parking solutions, ensuring that guests can focus more on enjoying their stay and less on the logistics of parking their vehicles.
Family
The Heritage Hotel Gate of Sarajevo garners positive feedback from families with children, emerging as an ideal destination for family getaways. Many reviews highlight the hotel's family-friendly atmosphere, emphasizing the pleasant and accommodating staff who warmly welcome young guests. The hotel provides comfortable accommodations, including the thoughtful provision of cribs for babies and well-organized room locations for families with infants.
Despite some reviews noting that rooms were not particularly spacious, they were deemed adequate for short family stays. The low height of the toilets was also considered suitable for children, enhancing convenience. The cozy and cute rooms further add to the comfortable experience for families.
The hotel is praised for being a family-friendly destination, making it a recommended choice for families traveling with kids. Overall, it is recognized as a pleasant, family-run business that ensures everything is taken care of for young children, creating a welcoming atmosphere for family vacations.
Nightlife
The Heritage Hotel Gate of Sarajevo offers a prime location for those looking to experience the city's vibrant nightlife. Positioned centrally and near the old town, it provides easy access to an array of restaurants, bars and clubs. Guests have noted that the hotel's proximity to nightlife spots and the city center makes it a convenient base for evening outings. Despite being close to these lively areas, the hotel ensures tranquil nights by maintaining a no-alcohol policy. This balance allows guests to enjoy the excitement of Sarajevo’s nightlife while retreating to a peaceful environment at the end of the night.
Business
Heritage Hotel Gate of Sarajevo proves to be a solid choice for business travelers, offering a good business location and easy access to city attractions. With dedicated amenities that cater to work stays, it is suitable for both short business trips and longer conference events. Guests have praised the hotel's business-friendly environment with quiet rooms that facilitate work and good Wi-Fi coverage and connectivity.
Despite rooms being a bit small and less optimal for extensive laptop use, they are consistently clean and tidy. The hotel also provides a taxi service for professional meetings, ensuring seamless travel for guests. While the price for airport transfer is viewed as high, the hotel's general hospitality with a professional hosting team and useful information from the staff, makes it a reliable option for business purposes.
No, Heritage Hotel Gate of Sarajevo doesn't have any pool.
No, a spa isn't available at Heritage Hotel Gate of Sarajevo.
No, Heritage Hotel Gate of Sarajevo doesn't allow dogs.
Yes, parking facilities are available at Heritage Hotel Gate of Sarajevo.
No, Heritage Hotel Gate of Sarajevo doesn't have a gym.