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Swissotel Sarajevo

Sarajevo , 1 Vrbanja (Show on Map)

8.9

Excellent

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1 room2 guests 1 room, 2 guests

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Summary of reviewsSwissotel Sarajevo is a luxurious 5-star hotel located in the city center, offering guests an exceptional and convenient location for exploring the city. The hotel boasts stunning views from its spacious and modern rooms, which are well-maintained and equipped with all necessary amenities. Guests have praised the hotel's cleanliness and friendly staff, who provide exceptional service and are quick to solve any issues. The spa and wellness area, including a beautiful indoor pool, is highly recommended by guests for its exceptional service and skilled massage therapists. While some guests have mixed opinions about the breakfast, the hotel's facilities and services are considered excellent, exceptional and the best in all of Sarajevo. Overall, Swissotel Sarajevo more than meets guests' expectations and is a standout choice for a high-end hotel in Sarajevo.
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Categories

Hotel with EV Charging Stations

Luxury Hotel

Hotel near Golf Courses

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Hotel with Spa

Spa facilities:

Indoor pool(s)

Sauna(s)

Himalayan Salt Sauna

Steam room(s) / Hammam(s)

Hot tub(s) / Jacuzzi(s)

Relaxation Room(s)

Artificial waterfall(s)

Fitness area

Cost for using spa facilities: Free for guests

Spa services:

Facial treatments

Body treatments

Full body massage

Back massage

Head massage

Neck massage

Hand massage

Foot massage

Couples massage

Maternity massage

Hot stone massage

Sports massage

Swedish massage

Body scrub

Foot bath

Aromatherapy

Reflexology

Manicure

Pedicure

Romantic Hotel

Hotel with Swimming Pool

Heated Pool Indoor Pool

Location of the pool: Indoor pool

Is it a pool of special type?

Heated pool

When is the pool open? All year

Business Hotel

Hotel with Parking

EV charging stations

Accessible Hotel

Hotel with Gym

5-Star Hotel

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types

Classic Queen Room The spacious double room provides air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a hairdryer. The double room features a minibar, a tea and coffee maker, a wardrobe, a safe deposit box, as well as a flat-screen TV. The unit offers 1 bed.

Standard King Room The spacious double room provides air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a hairdryer. The unit offers 1 bed.

Standard Double or Twin Room The spacious triple room offers air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a hairdryer. The triple room provides a minibar, a tea and coffee maker, a wardrobe, a safe deposit box and a flat-screen TV. The unit offers 2 beds.

Superior King Room The spacious double room features air conditioning, soundproof walls, as well as a private bathroom boasting a walk-in shower and a hairdryer. The double room has carpeted floors, a seating area with a flat-screen TV, a minibar, a tea and coffee maker, as well as a wardrobe. The unit has 1 bed.

Superior Double or Twin Room The spacious triple room offers air conditioning, soundproof walls, as well as a private bathroom boasting a walk-in shower and a hairdryer. The triple room has carpeted floors, a seating area with a flat-screen TV, a minibar, a tea and coffee maker, as well as a wardrobe. The unit has 2 beds.

Deluxe King Room The spacious quadruple room provides air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a hairdryer. The quadruple room features carpeted floors, a seating area with a flat-screen TV, a minibar, a tea and coffee maker, as well as a wardrobe. The unit offers 2 beds.

Deluxe Double or Twin Room The spacious twin/double room provides air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a hairdryer.

Junior Suite This spacious suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. This suite is air-conditioned and features a seating area with a flat-screen TV, soundproof walls, a minibar, a tea and coffee maker, as well as a wardrobe. The unit offers 2 beds.

Executive Suite This spacious suite features 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. This suite is air-conditioned and has a seating area with a flat-screen TV, soundproof walls, a minibar, a tea and coffee maker, as well as a wardrobe. The unit has 2 beds.

About Swissotel Sarajevo

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Guest Reviews

8.9

Excellent

Location

Swissotel Sarajevo boasts an excellent location with guests raving about its convenience to nearby attractions. With easy walking access to the old town, a major shopping center, a supermarket and public transportation stops, the hotel allows you to easily explore the city. Guests appreciate the stunning views from their rooms and many note that the hotel is connected to a shopping mall, making it convenient to shop and dine. The hotel's location is considered safe and secure, allowing guests to freely come and go throughout the day. Overall, Swissotel Sarajevo offers an exceptional and convenient location for visitors to Sarajevo.

Breakfast

Guests have mixed opinions about the breakfast at Swissotel Sarajevo. While some describe it as excellent, great, amazing, satisfying and very nice, others find it poor, clearly average and in need of improvement. The breakfast spread is varied and rich in options for some with customized omelettes, fresh fruit, yogurt, cheese, sausage, burritos and a good variation of food, while others find the selection limited and repetitive with only basic dishes and no sweet options like pancakes. Some guests also note that the breakfast is not adapted to foreign tastes with most dishes featuring beef. Nonetheless, the breakfast is generally deemed as diverse, tasty and well presented with large buffets and extensive menus. The staff also receives praise for preparing perfect eggs each time and providing courteous service. However, one guest complained about three waiters walking around and cutting the guests without reason, breaking the good hotel standards. Overall, guests seem to have varying experiences with the breakfast at Swissotel Sarajevo with some impressed by its variety and taste, while others see it as average and in need of improvement.

Rooms

The Swissotel Sarajevo provides guests with luxurious and spacious rooms that are modern, clean and well-maintained. The beds are comfortable and the bathrooms are equipped with all necessary amenities. Guests can enjoy panoramic views of the city from their windows or balconies. The hotel keeps up with high-level standards in terms of room cleanliness and housekeeping services. The central location of the hotel is a major plus and guests appreciate the friendly service provided by the staff. Overall, guests have enjoyed their stays and have praised the hotel's equipment, room size and view.

Beds

The guests of Swissotel Sarajevo seem to be very satisfied with the beds provided in their rooms, describing them as spacious and comfortable with some even claiming that they are the most comfortable beds they have ever slept on. While there are a few negative comments mentioning hard mattresses and uncomfortable pillows, they are few and far between. Overall, the reviews indicate that guests can expect to have a good night's sleep during their stay at Swissotel Sarajevo.

Cleanliness

Swissotel Sarajevo is a hotel that prides itself on cleanliness and guests seem to agree. Numerous reviews mention the clean and nice interiors, particularly in the well-equipped and stylish bathrooms. The hotel staff are frequently praised for their friendly and helpful attitudes and guests appreciate the safe parking place. The vast majority of reviews mention the hotel's cleanliness with many noting how spotless the rooms and premises are kept. A few reviewers note that there is a little dust here and there, but this is in contrast to the overwhelming number of positive comments about the hotel's cleanliness. The hotel is located in the middle of the center and rooms are clean and tidy. All in all, Swissotel Sarajevo seems to live up to its own high standards of cleanliness and maintenance with many satisfied guests calling it a clean and well-kept accommodation choice.

Staff

When it comes to service, Swissotel Sarajevo definitely exceeds expectations. Guest reviews praise the staff as being friendly and helpful with some guests calling them the best they've ever encountered. The receptionists and spa staff also get top marks for their professionalism and knowledge. Guests are quick to point out specific staff members who made their stay even better, such as Harun at Cafe Swiss and Bakir the concierge. No matter the situation, the staff is always courteous and quick to solve any issues that arise. Overall, the staff at Swissotel Sarajevo is a standout aspect of the hotel's high-quality service.

Spa

If you're looking to relax and unwind on your visit to Sarajevo, the Swissotel Sarajevo has a spa and wellness area that is highly recommended by guests. The spa area includes a beautiful but small pool, saunas, hammam, a salt room and massage services. The service provided by the staff is exceptional and the massage therapists are highly skilled, often leaving guests feeling very relaxed. The atmosphere is calm and peaceful with pleasant music playing in the background. Although there were a few negative comments about the spa being under renovation during some guests stays, the majority of visitors found the spa experience to be amazing. Despite the renovation inconvenience, the Swissotel Sarajevo's spa and wellness area is worth experiencing.

Pool

The Swissotel Sarajevo boasts a beautiful and relaxing indoor pool located in the spa zone. Guests can enjoy soothing music while lounging around the pool and even order a massage for extra relaxation. Although some guests noted that the pool water could be warmer, it's a minor issue that shouldn't deter anyone from enjoying a refreshing swim. Overall, guests had positive experiences with the pool and spa facilities with some describing them as "top" and "heavenly."

Parking

Guests at Swissotel Sarajevo have praised the hotel's parking amenities, which include paid valet parking and a safe and secure parking place. The hotel staff handles the parking with guests able to request their car to be brought to the front of the hotel quickly upon request. Some guests were pleased to find an electric charging station, while others noted the convenience of having their vehicle housed in the hotel's underground garage. Despite some concerns over the cost of parking, guests generally felt satisfied that their parking issues were resolved during their stay.

5 Star

The Swissotel Sarajevo is a 5-star hotel that comes highly recommended by guests. While some mention that parking is not free and that the food is not up to par, overall the hotel is considered excellent, exceptional and the best in all of Sarajevo. Guests praise the hotel's facilities and services with some even describing it as a dream hotel. The hotel has all the amenities one would expect from a 5-star property and is located not far from the city center. While the breakfast could be improved, the hotel receives high marks for its level of service and overall experience. If you're looking for a high-end hotel in Sarajevo, the Swissotel is one to consider.

Indoor Pool

The indoor pool at Swissotel Sarajevo is a luxurious feature of the hotel according to guest reviews. Despite being small, it is praised for its beautiful design and the soothing music played in the spa area. Guests can also arrange for massages. One guest described the pool as a "fancy" amenity, accompanied by a salt room, sauna and other spa facilities with a view. Reviews were disappointed only with the wellness area, otherwise the spa was amazing and not crowded. It is worth noting that some facilities such as the outdoor spa and hot tub were unavailable during some guest's stays. Nonetheless, the indoor pool received mostly positive feedback with guests mentioning its pleasant atmosphere and enjoyable amenities.

Luxury

Swissotel Sarajevo is an excellent 5-star hotel located in the city center. Guests have expressed how luxurious their stay was with modern and new facilities. The hotel is equipped with all necessary amenities for a comfortable stay. With Sarajevo's Old Town within a walking distance of 15 minutes, the hotel is in a perfect location. Visitors have also praised the hotel's large size, beautiful design and excellent services. The on-site pool has also been a highlight of guests' stays. Without any luxury-related phrases mentioned, it is evident that Swissotel Sarajevo more than meets guests' expectations.

Yes, Swissotel Sarajevo has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool. For more information, read the answers to the Pool questionnaire

Yes, a spa is available at Swissotel Sarajevo. For more information, read the answers to the Spa questionnaire

No, Swissotel Sarajevo doesn't allow dogs.

Yes, parking facilities are available at Swissotel Sarajevo.

Yes, Swissotel Sarajevo has a gym.

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